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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

dalboy 08-03-2005 16:28
Re: New Speed Upgrades 8th March. (Part 3)
 
hehe its like a circus in here. So many excited and frustrated people in one place. magic

Sharpy 08-03-2005 16:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Hi new to the forums here but been a long time reader, first time poster :)

Anyway just to confirm for anyone in Northern Ireland ive been upgraded to the 2mb today im in the LISBURN area, tried a few speed tests and im getting roughly 1908k/s and 198k/s uploads.

Been with ntl for about 4 years, im happy with the service provided my only gripe being that im unable to subscribe to broadband internet on its own and have to have it as part of a package with set-top box and phoneline, but anyway. Nice to finally post!

scrotnig 08-03-2005 16:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Paul
It may be that NTL actually put some thought in and realised they would require extra people on the phones today,
I am not sure about that, but what I do know is, the major restructuring that began 12 months ago was designed to make customer services (and the rest of the company) more efficient, and they meant it!

I am starting to see it in many other areas of the business too. Mainly little things so far, but that's where you have to start.

I'm not naive, there's still many things that are wrong, however todays events are the first *major* indication to most people 'on the outside' that things are finally getting better.
__________________

Quote:
Originally Posted by Sharpy
Hi new to the forums here but been a long time reader, first time poster :)

Anyway just to confirm for anyone in Northern Ireland ive been upgraded to the 2mb today im in the LISBURN area, tried a few speed tests and im getting roughly 1908k/s and 198k/s uploads.

Been with ntl for about 4 years, im happy with the service provided my only gripe being that im unable to subscribe to broadband internet on its own and have to have it as part of a package with set-top box and phoneline, but anyway. Nice to finally post!
Welcome to the site!

Jarandco 08-03-2005 16:30
Re: New Speed Upgrades 8th March. (Part 3)
 
My 300k has been upgraded to 1 meg - very easy, and very quick to get through aswell!

Altough first time this woman cut me off and thought i needed a new samsung box for the 1 meg service, but anyway second time round they were very good!

ian@huth 08-03-2005 16:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Paul
It may be that NTL actually put some thought in and realised they would require extra people on the phones today, plus the upgrades don't take long to do if the people are in an area that is ready to have the speed increase put through.
I would doubt that they have put so many extra staff on that it has reduced call waiting times from the 30 min, 40 mins, over an hour, etc that are usually posted. Where would they have got all those extra staff from if they have made so many redundant? Don't forget that it is only people reading this and similar forums that would know about the speed increases.

Quote:
Originally Posted by Paul
Well it is a long thread and we have a lot of new members that are still learning to read the whole thread before jumping in ;) Not that a few old hands aren't doing it too lol :p:
I can see all those new members posting but I was referring to the same questions being asked a few times on the same page, not throughout the thread. :) :angel:

garyparson 08-03-2005 16:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Why is everyone ringing up, i thought it was 'automatic'? I haven't got it via my stb, do I have to ring up? Reading the last few posts make me think so.

scrotnig 08-03-2005 16:35
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by garyparson
Why is everyone ringing up, i thought it was 'automatic'? I haven't got it via my stb, do I have to ring up? Reading the last few posts make me think so.
It will happen automatically for many over the next few weeks depending on region and also the equipment the customer already has.

However, some people requested it manually, so where possible, it was done.

Raistlin 08-03-2005 16:35
Re: New Speed Upgrades 8th March. (Part 3)
 
I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem) :D

yesman 08-03-2005 16:35
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Reddevil63
I just tried the upgrade thru the website and it says my username is not associated with my cable modem.

Thought maybe put wrong username so used forgotten username/password link and its not wrong!!! :erm: WTF????
Mine was the same, so I called them and hey presto !!!!!!!!!!!!!

Give them a call.

spr33 08-03-2005 16:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by dbateman2k5
Phoned NTL CS, they have changed me from 750k to 1Mb (max that Pace STB can take), til Thursday. Then I ring after new Samsung STB is installed and they'll switch me to the 2Mb service :)

Speed changed, do I need to reset STB ?
Yeah, reset the STB and all should be good. Did they offer you the temporary upgrade, or did you request it?

scrotnig 08-03-2005 16:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Raistlin
I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem) :D
Many customers have set top boxes for broadband and these cannot be upgraded online.

Raistlin 08-03-2005 16:38
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
Many customers have set top boxes for broadband and these cannot be upgraded online.
Ahhhh.....

I C :D

ikthius 08-03-2005 16:39
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Raistlin
I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem) :D
mines wont, and it tells you to ring the 0800 number!!!!!!!

ik
__________________

Quote:
Originally Posted by yer nice one
If you want your free upgrade then dont wait doit yourself, visit the link below
(You Just Need Your Ntl Username And Password)

http://www.ntlworld.com/data-feeds/e...cablemodem.php

Its easy as that.

Thank You
again for some even with a sacm it does not work.

ik

tomjleeds 08-03-2005 16:41
Re: New Speed Upgrades 8th March. (Part 3)
 
Just rang CS, chose option 5 as no other seemed to fit, got through to a nice scottish woman.

Me: "Hello, I'm aware of broadband speed upgrades going on. Can you give me any indication of when I'll see the benefits?"
NTL: "They're going on in the next few days. If you like I can upgrade you now?"
Me: "That would be excellent!"
NTL: "OK, hold on just a second..."
*about 20 seconds pass*
NTL: "Right, if you just reboot your STB, you'll be connecting at 2Mbps"
Me: "Thankyou very much!" (secretly thinking WOOHOO!)

Awesome. Upload still seems to be at 128k though...

EDIT: I'm in Leeds, so I suggest anybody else who is does the same!

yer nice one 08-03-2005 16:42
Re: New Speed Upgrades 8th March. (Part 3)
 
I would like to thank all the people in this thread, Without your help I would still be sitting around waiting for NTL to upgrade me, Instead I follwed the thread and then followed the upgade link to the NTL page, I am now flying @ 3mb in Dorset, I would still be on 1.5 if it wasnt for all your help,

Thanks
Great place to hang out.

Jon M 08-03-2005 16:43
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Tue, 08 Mar 2005 17:30:51 GMT
1st 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
4th 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
:D had to go through tier migration page.. but it updated without reboot in less than a minute :D

scrotnig 08-03-2005 16:43
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by yer nice one
I would like to thank all the people in this thread, Without your help I would still be sitting around waiting for NTL to upgrade me, Instead I follwed the thread and then followed the upgade link to the NTL page, I am now flying @ 3mb in Dorset, I would still be on 1.5 if it wasnt for all your help,

Thanks
Great place to hang out.
Yes, and 1.5 just seems slow now, and it's also SOOOOOOO "2004"!

Ramrod 08-03-2005 16:45
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by tomjleeds
Just rang CS, chose option 5 as no other seemed to fit, got through to a nice scottish woman.

Me: "Hello, I'm aware of broadband speed upgrades going on. Can you give me any indication of when I'll see the benefits?"
NTL: "They're going on in the next few days. If you like I can upgrade you now?"
Me: "That would be excellent!"
NTL: "OK, hold on just a second..."
*about 20 seconds pass*
NTL: "Right, if you just reboot your STB, you'll be connecting at 2Mbps"
Me: "Thankyou very much!" (secretly thinking WOOHOO!)

Awesome. Upload still seems to be at 128k though...
Thats it! I'm ringing CS again :mad:

Marloe 08-03-2005 16:45
Re: New Speed Upgrades 8th March. (Part 3)
 
Just clicked the link in ikthius post and was upgraded in straight away. Thanks.

BIGZIPZ 08-03-2005 16:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Thanks alot to Debsy42 for upgrading my connection for me!!!

mcfc2134 08-03-2005 16:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Why is everyones going through straight away!!!! I upgraded at 2 this afto and am still waiting!

Paul 08-03-2005 16:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by mcfc2134
Why is everyones going through straight away!!!! I upgraded at 2 this afto and am still waiting!
I tried it this morning and mine still hasn't changed :(

Albie 08-03-2005 16:49
Re: New Speed Upgrades 8th March. (Part 3)
 
I rang again, he said I'll put you through now and that should be it on.

Still nothing.

Electrolyte01 08-03-2005 16:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
Thats it! I'm ringing CS again :mad:
Go Rammy! :D

ikthius 08-03-2005 16:51
Re: New Speed Upgrades 8th March. (Part 3)
 
I think it all depends on who you get, and how nice you are to them, in saying that I was very nice ot the very nice scottish lady, and she said it would upgrade, it has not, so I am not ringing again.

i will just wait to see what happens, whats the point in wasting time hanging on a phone.

ik
p.s. it was not my link.

mcfc2134 08-03-2005 16:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Paul, where in Nottingham are you? Could be something to do with our UBR?

pdjkeelan 08-03-2005 16:52
Re: New Speed Upgrades 8th March. (Part 3)
 
I just phoned and the CS person said they can't activate the speed upgrade manually it'll be done automatically area by area and couldn't even tell me when my area would be done, this was from someone on the NTL Broadband tech support (Wythenshawe, Manchester - Samsung STB).

Questor 08-03-2005 16:53
Re: New Speed Upgrades 8th March. (Part 3)
 
Just upgraded from 1.5 > 3.0 via the web-page. All seems to have gone smoothly. SACM in Coventry CV2

:)

dbateman2k5 08-03-2005 16:54
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by spr33
Yeah, reset the STB and all should be good. Did they offer you the temporary upgrade, or did you request it?
Unplugged router, resetted STB, re-provisioned pc, resetted STB, connected router... and yay! 1mb broadband :)

They suggested this, so accepted this, til my new STB is installed :)

BTW, I'm in Gosport Hampshire (PO12). Bromley Platform.

On user info screen, QOS now says stb-light.cm (meaning 1mb service)

What are the new names for the QOS cm file now ?

chris1234 08-03-2005 17:01
Re: New Speed Upgrades 8th March. (Part 3)
 
i can live w/o the update for now on this


1.40 Mbps
which is around 178.8 KB/s :D

when the update happens 178 - 330 + u think??

178 +178 ... = 356 omg will be more if i get full 3meg :D

CONCLUSION

376kb/s baby

yorkiex 08-03-2005 17:04
Re: New Speed Upgrades 8th March. (Part 3)
 
woooooooooooooooooooooweeeeeeeeeeeeeeeeeeeee my samsung stb sailing nicely along at 3mb, took 2 calls and a bit of blagging but it worked :tu: :D

Reddevil63 08-03-2005 17:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Just phoned CS after no joy with upgrade link via Ntlworld website and spoke to helpful Scottish chap. Said did he want to do the upgrade for me over the phone, I said yes and a minute after ending call my modem re-booted and I am now upgraded from 750k to 2 meg! :D

Done the speed test and all ok!

Foo Fighter 08-03-2005 17:09
Re: New Speed Upgrades 8th March. (Part 3)
 
just rang cs to upgrade my samsung stb and he said he'll do it :D

2mb here i come

pdjkeelan 08-03-2005 17:11
Re: New Speed Upgrades 8th March. (Part 3)
 
I just phoned again, this time i went through to number 5 on the main options (Other enquiries), he gave a MUCH better response than the NTL Broadband tech support line and said the Wythenshawe area of Manchester is due to be upgraded on Friday.

chrisb123 08-03-2005 17:11
Re: New Speed Upgrades 8th March. (Part 3)
 
I have a STB and 750k, i want to upgrade to 2mb. If I phone CS and some idiot answers and has no idea what i'm talking about (the new speed upgrades) what should I tell them?

chris1234 08-03-2005 17:13
Re: New Speed Upgrades 8th March. (Part 3)
 
:mad: DEMAND it hehe

50420 08-03-2005 17:15
Re: New Speed Upgrades 8th March. (Part 3)
 
went through the autoreg upgrade page...now on 3Mb....sweet
port talbot area

spr33 08-03-2005 17:15
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by dbateman2k5
Unplugged router, resetted STB, re-provisioned pc, resetted STB, connected router... and yay! 1mb broadband :)

They suggested this, so accepted this, til my new STB is installed :)

BTW, I'm in Gosport Hampshire (PO12). Bromley Platform.

On user info screen, QOS now says stb-light.cm (meaning 1mb service)

What are the new names for the QOS cm file now ?
When was it they said they'd come with your new STB? Myself and alot of other customers got told 4th/5th April.

Mags 08-03-2005 17:16
Re: New Speed Upgrades 8th March. (Part 3)
 
On an STB here in Gatley, Manchester. Just phoned and was first told I couldn't as they would have to upgrade the stb to a Samsung. Explained I already had the Samsung, she went away for a few seconds to speak to somebody then came back and said they couldn't force it thorough and I would have to wait. Oh well, it's not as if 1.5Mbps is slow.... :)

Mags

Ian-Highlander 08-03-2005 17:16
Re: New Speed Upgrades 8th March. (Part 3)
 
http://www.adslguide.org.uk/tools/sp...604ef691180d43

WOOHOO!! :D

I'm in Stevenage, Hert's with a standalone Motorolla SB4100 modem and its flying!!

I just went through the autoreg process and it was live in seconds, didnt even need a reboot.

homealone 08-03-2005 17:16
Re: New Speed Upgrades 8th March. (Part 3)
 
w00t - up to 2Mb via the autoreg link, very happy chappie :tu:

- poll updated accordingly (Langley)

Mags 08-03-2005 17:18
Re: New Speed Upgrades 8th March. (Part 3)
 
btw, the 0800 068 1400 number is telling me it has been discontinued and to call 0800 052 2000 instead! At least they have updated the web site http://www.ntlworld.com/data-feeds/e...cablemodem.php to reflect the 2Mb and 3Mb speeds now.

Mags

paulyoung666 08-03-2005 17:18
Re: New Speed Upgrades 8th March. (Part 3)
 
same here updated by link , several modem reboots later and :eeek: :D :D :D

Foo Fighter 08-03-2005 17:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Mags
On an STB here in Gatley, Manchester. Just phoned and was first told I couldn't as they would have to upgrade the stb to a Samsung. Explained I already had the Samsung, she went away for a few seconds to speak to somebody then came back and said they couldn't force it thorough and I would have to wait. Oh well, it's not as if 1.5Mbps is slow.... :)

Mags

im on 2mb with samsung stb in blackburn. They just upgraded me. config file says stb-mid.cm i think wooooo

downloading at 240KB/s

chris1234 08-03-2005 17:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Bet u all dont have a clue what to download wiv ur new speeds ;)

sav112 08-03-2005 17:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Thanks Iain and phil for the response to my question, so 2mb is not a problem.



Iâ₠¬ÃƒÆ’¢â€žÂ¢ve only been on 2 hours and my local area connection show that Iâ₠¬ÃƒÆ’¢â€žÂ¢ve received 61.661.490 bytes, so that around 60mb god I only viewed a few pages and played 1942 online for an hour.



I got some net-meter I better switch it on next time Iâ₠¬ÃƒÆ’¢â€žÂ¢m on too see what I useââ‚Âà ‚¬Ãƒâ€šÃ‚¦.





Glasgow south upgraded no problems and I think I did it at three before I went out.

Lew 08-03-2005 17:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Reddevil63
I just tried the upgrade thru the website and it says my username is not associated with my cable modem.

Thought maybe put wrong username so used forgotten username/password link and its not wrong!!! :erm: WTF????
Same here. I phoned TS and was told that it may be advisable to wait a few days as some people they've tried to upgrade have subsequently lost their connection. WTF? :confused:

chris1234 08-03-2005 17:24
Re: New Speed Upgrades 8th March. (Part 3)
 
guys go play xbox live like me :D and leave the sodding speeds to go through auto over night maybe ..


laters all!!!!

bonesbart 08-03-2005 17:26
Re: New Speed Upgrades 8th March. (Part 3)
 
live in bournemouth upgrade from 1.5 to 3 megs went like a dream :tu: :dunce: :angel: :)

Thorny 08-03-2005 17:28
Re: New Speed Upgrades 8th March. (Part 3)
 
had to call NTL CS to upgrade(no broadband account info so coulnt do it via the web). used option 5 and to my amazement i got straight through to some woman who offered to upgrade it for me there and then. she said it would take about an hour so i guessby the time i get home from work in the morning, i will be upgraded :)


edited:

just diald to my home PC and did a speed test and 5 mins after phoninc CS, i have been upgraded :)

chrisb123 08-03-2005 17:30
Re: New Speed Upgrades 8th March. (Part 3)
 
What details do you have to give NTL when you phone? I don't have much of an idea what my username/password is etc.

etccarmageddon 08-03-2005 17:32
Re: New Speed Upgrades 8th March. (Part 3)
 
they should be able to locate you via your post code - also check your direct debit that has an account number on it.

Stephen 08-03-2005 17:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Now on 3MB. woohoo

dbateman2k5 08-03-2005 17:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by spr33
When was it they said they'd come with your new STB? Myself and alot of other customers got told 4th/5th April.
Thursday March 10th between 12pm & 6pm

Phoned last Thursday to request new STB

flook 08-03-2005 17:36
Re: New Speed Upgrades 8th March. (Part 3)
 
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?

Reddevil63 08-03-2005 17:39
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Reddevil63
Just phoned CS after no joy with upgrade link via Ntlworld website and spoke to helpful Scottish chap. Said did he want to do the upgrade for me over the phone, I said yes and a minute after ending call my modem re-booted and I am now upgraded from 750k to 2 meg! :D

Done the speed test and all ok!
Further to this my upload has gone up from 128k to 200k! :D

Albie 08-03-2005 17:41
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by flook
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?

Don't count on it. I've been manually upgraded four times today by CS with no speed change whatsoever. :rolleyes:

Thorny 08-03-2005 17:45
Re: New Speed Upgrades 8th March. (Part 3)
 
just did a speed test and got a nice downstream of 369kb/s :D

Neil 08-03-2005 17:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Sharpy
Been with ntl for about 4 years, im happy with the service provided my only gripe being that im unable to subscribe to broadband internet on its own and have to have it as part of a package with set-top box and phoneline, but anyway. Nice to finally post!
No you don't, you can have a SACM (Stand Alone Cable Modem) for your BB on it's own.

:welcome: to the site. :)

Fuzz 08-03-2005 17:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Upgraded earlier this morning via the website (http://www.ntlworld.com/data-feeds/e...tierMigration/)

One manual reboot later and I was pumping along at 2mb. :)

London - E11 (Bromley)

Just a shame they can't get the caller i.d. working :(

DJ Dave 08-03-2005 17:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Just had a big shock, thats £25 then please, i was like What! :confused: i said fine then i will leave it for now. I put down the phone and it rings and he says oh my fault it's Free now and i should have 1mb by 8pm

banjo 08-03-2005 18:02
Re: New Speed Upgrades 8th March. (Part 3)
 
I keep getting this-Unable to Identify Cable Modem
Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

I have spoken to someone in India I think ? Who did not have a clue, so if they cannot identify my cable modem or MAC address will I not be upgraded !

Florence 08-03-2005 18:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by flook
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?
Tech support could be in India CS is in the UK call CS they will do it or use teh online page here to upgrade

Graham M 08-03-2005 18:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Can the Pace STB Cope with 2MBit, hopefully getting a Samsung box any time soon, once this is installed will they upgrade me if I phone them?

A|ex 08-03-2005 18:05
Re: New Speed Upgrades 8th March. (Part 3)
 
3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke.

Its a good job i live in an area which is supported by other isps.

paulyoung666 08-03-2005 18:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by A|ex
3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke.

Its a good job i live in an area which is supported by other isps.


no its not a joke , it is a lite service for browsing and e-mail ;)

chrisb123 08-03-2005 18:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by A|ex
3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke.

Its a good job i live in an area which is supported by other isps.
40gb+ a day on 300k, doubt it...

Graham M 08-03-2005 18:11
Re: New Speed Upgrades 8th March. (Part 3)
 
3.5GB Max/day on 300k i make it. And thats downloading constantly at constant speeds.

DJ Dave 08-03-2005 18:14
Re: New Speed Upgrades 8th March. (Part 3)
 
1st 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
2nd 128K took 1090 ms = 120250 Bytes/sec = approx 1000 kbits/sec
3rd 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
4th 128K took 1100 ms = 119156 Bytes/sec = approx 991 kbits/sec


looking at this, am i now on 1mb?

chrisb123 08-03-2005 18:16
Re: New Speed Upgrades 8th March. (Part 3)
 
I just got off the phone to someone anyway, they kept telling me that the speeds would come automatically sometime this week and that she has no clue that other people were doing to speed upgrades on the phone.
__________________

Quote:
Originally Posted by DJ Dave
1st 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
2nd 128K took 1090 ms = 120250 Bytes/sec = approx 1000 kbits/sec
3rd 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
4th 128K took 1100 ms = 119156 Bytes/sec = approx 991 kbits/sec


looking at this, am i now on 1mb?
Yes.

Ramrod 08-03-2005 18:16
Re: New Speed Upgrades 8th March. (Part 3)
 
I have just been told by CS that all the upgrades have been done today............nationwide..........he seemed very confident of his information--the poor soul :rolleyes: :D

Neil 08-03-2005 18:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DJ Dave
1st 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
2nd 128K took 1090 ms = 120250 Bytes/sec = approx 1000 kbits/sec
3rd 128K took 1050 ms = 124830 Bytes/sec = approx 1039 kbits/sec
4th 128K took 1100 ms = 119156 Bytes/sec = approx 991 kbits/sec


looking at this, am i now on 1mb?
Yes, but please stop posting speed test results people. :)

Vegeta 08-03-2005 18:17
Re: New Speed Upgrades 8th March. (Part 3)
 
I spoke to someone who sounded foreign (a guy) at CS just now.

He was polite and said I've been upgraded to 2MB now from 750k via Samsung STB.

Its been 3 mins since I phoned so hopefully I will get the new speed very soon.

chrisb123 08-03-2005 18:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Vegeta
I spoke to someone who sounded foreign (a guy) at CS just now.

He was polite and said I've been upgraded to 2MB now from 750k.

Its been 3 mins since I phoned so hopefully I will get the new speed very soon.
Guess i'll phone again then, and hopefully get someone else.

flook 08-03-2005 18:22
Re: New Speed Upgrades 8th March. (Part 3)
 
Got it :)

Customer Services sorted it out in moments, 1 very happy flooky :)

punky 08-03-2005 18:24
Re: New Speed Upgrades 8th March. (Part 3)
 
Phew!!! I got 3mbit on Bromley STB (Ex C&W area)

Be warned, it was a nightmare though. I phoned up to switched, the first lady said: "ok, thats all done, please reboot". I hunup, rebooted, and.... nothing. Rang back.. "we have already applied the upgrade, so go to tech support"... Was on the phone to a nice lady for ages and she found out that the first lady just removed my internet. The TS managed to talk to CS and get me back onto the new 3mbit... Phew, had me worried though.

Hope I havent signed a new contract though :disturbd:

Dark Drums 08-03-2005 18:25
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by A|ex
3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke...
One wonders why Cap's are being introduced, "40-60"GB a day:rolleyes:

The Cyclist 08-03-2005 18:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Hi, as stated in my post all it takes is a bit of pre-planning on NTL's part. I understand that they can't change everyone's STB on the first day but they could have done it earlier as to save the frustration of being told you'll have to wait. I was in touch with them over two weeks ago about the STB situation but was told they couldn't change it.
John

Graham M 08-03-2005 18:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Erm so will Pace STB Support 2MBit?

paul11974 08-03-2005 18:28
Re: New Speed Upgrades 8th March. (Part 3)
 
so customers in bromley on the 75ok service have to phone ntl up to upgrade ?

tomjleeds 08-03-2005 18:28
Re: New Speed Upgrades 8th March. (Part 3)
 
SUGGESTION: Use option 5 when calling CS!

Seeing as the maximum anyone could get on the old package is about 16GB per day, I'm not totally sure how A|ex is getting 40-60GB per day. Or where he's storing it all for that matter.

Quote:
Originally Posted by Zeph
Can the Pace STB Cope with 2MBit, hopefully getting a Samsung box any time soon, once this is installed will they upgrade me if I phone them?
No, you can only get 1Mbps maximum through a Pace box. Call CS and request they replace it with a Samsung box and that they upgrade you to 1Mbps for the time being.

The Cyclist 08-03-2005 18:29
Re: New Speed Upgrades 8th March. (Part 3)
 
No, the Pace STB does not support 2meg only 1 see my previous posts.

John:td:

cookie_365 08-03-2005 18:30
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by spectra
lol my results

Tue, 8 Mar 2005 14:30:13 UTC
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 16 ms = 8192000 Bytes/sec = approx 68157 kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 15 ms = 8738133 Bytes/sec = approx 72701 kbits/sec
Ah, but the upload's crap, right ?? ;)

I'm now on 2Mbs in Brighton (Bromley) - through the website upgrade page, no hassle whatsoever. :)

This time last year I was gobsmacked at how fast my new 600Kbs connection was, and all for just £24.99 ... ;)

Well done NTL :tu:

Florence 08-03-2005 18:32
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Zeph
Can the Pace STB Cope with 2MBit, hopefully getting a Samsung box any time soon, once this is installed will they upgrade me if I phone them?
No the pace can only handle 1mb have to call them and arrange a free swap to the samsung box.

punky 08-03-2005 18:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Zeph
Erm so will Pace STB Support 2MBit?
Mine is Samsung, not Pace. AFAIK No Pace boxes will support more than 1mbit. (Hell it struggled at that speed). I used have the latest 4000 box, and I still had to have it swapped.

fire 08-03-2005 18:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Zeph
Erm so will Pace STB Support 2MBit?
no just 1mbit

toytown 08-03-2005 18:36
Upgrade to 2mbit stay on 19.99 fee?
 
My friend is on the 768k service at the old billing rate of 19.99 (from when he signed up for the original 500k package), he was wondering with the upgrade if he would have to pay the 24.99 that everybody is paying or if he would stop on 19.99?

Anybody know the answer?

Thanx

SlackDad 08-03-2005 18:37
Re: New Speed Upgrades 8th March. (Part 3)
 
If anybody is subscribed to the broadband + Xbox live service from NTL, there is no option online to request this as an upgrade. I was upgraded to 2Mb but could not connect to Xbox live (and vice versa), as I was automatically upgraded to standard 2Mb service. NTL broadband guy suggested this was a slight oversight on NTL's part.

Mention this when upgrading to get the correct package (two IP addresses, etc.).

Hope this helps :)

BTW very pleased with upgrade. Thanks NTL :D

Sharpy 08-03-2005 18:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
No you don't, you can have a SACM (Stand Alone Cable Modem) for your BB on it's own.

:welcome: to the site. :)
Im not sure if that applies to my area as anytime i have requested this im told that the broadband cannot be subscribed to on its own, ive been paying the extra £19.50 a month since i first got NTL for a phone-line and set-top box that i hardly ever use.

Ill wait till all this upgrade chaos is over and call them again.

paul11974 08-03-2005 18:37
Re: New Speed Upgrades 8th March. (Part 3)
 
anyone in the bromley area been automaticly upgraded ?

Tricky 08-03-2005 18:38
Re: New Speed Upgrades 8th March. (Part 3)
 
Daft question - I thought exisiting customers were going to be charged for the upgrade I see no notice of this (Kirklees area 3mb avail). So I can have the double the speed for the same price with the same usage limit!?

bilal 08-03-2005 18:38
Re: New Speed Upgrades 8th March. (Part 3)
 
my mate has 300k... where does he go to get the upgrade to 1mb???
cause the one i used only has 2mb and 3mb
http://www.ntlworld.com/data-feeds/e...cablemodem.php

Thanks

Florence 08-03-2005 18:40
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by paul11974
anyone in the bromley area been automaticly upgraded ?
Have you visited this link and asked for the upgrade
__________________

Quote:
Originally Posted by Tricky
Daft question - I thought exisiting customers were going to be charged for the upgrade I see no notice of this (Kirklees area 3mb avail). So I can have the double the speed for the same price with the same usage limit!?
no charge for upgrade

2mb £24.99
3mb £37.99

mmm 08-03-2005 18:40
Re: New Speed Upgrades 8th March. (Part 3)
 
Just to confirm the new Terayon config file after upgrading online 300K to 1M (yes Ignition was correct about ntl definition of 1 millions bits) :-

Code:
C:\software\docsdiag>jview /cp docsdiag.jar docsdiag -v
DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Terayon DOCSIS Cable Modem: <<HW_REV: 6.62; VENDOR: Terayon; BOOTR: NONE; SW_REV
: 1.7.14; MODEL: >>

System up time                      = 0 days 00h 01m 31.03s

QoS max upstream bandwidth          = 100000 bps
QoS max downstream bandwidth        = 1024000 bps

Cable modem status                  = Operational

Date and Time                        = 2005-03-08,19:27:45.0+00:00
Configuration filename              = cmreg-tera210x-light.cm

Code:
Tue, 08 Mar 2005 19:36:11 GMT
1st 128K took 1079 ms = 121475 Bytes/sec = approx 1011 kbits/sec
2nd 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
3rd 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec
4th 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec

paul11974 08-03-2005 18:41
Re: New Speed Upgrades 8th March. (Part 3)
 
[QUOTE=Kits]Have you visited this link and asked for the upgrade
__________________

I have a set top box ?

Vegeta 08-03-2005 18:42
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Vegeta
I spoke to someone who sounded foreign (a guy) at CS just now.

He was polite and said I've been upgraded to 2MB now from 750k via Samsung STB.

Its been 3 mins since I phoned so hopefully I will get the new speed very soon.
Ok, reset my Samsung STB and I now have 2mbit speeds :D

Is it normal to have to put in the Account PID and Password at the BIA Comp Provisioning login again?

Seems like after the upgrade, the mac address changed or something.

Florence 08-03-2005 18:42
Re: New Speed Upgrades 8th March. (Part 3)
 
[QUOTE=paul11974]
Quote:
Originally Posted by Kits
Have you visited this link and asked for the upgrade
__________________

I have a set top box ?
There are two pictures one SACM one STB you click on what you have.

paul11974 08-03-2005 18:43
Re: New Speed Upgrades 8th March. (Part 3)
 
what do people with set top boxes do ? do we need to call cs or is it a automatic upgrade for 750k customers

chrisb123 08-03-2005 18:44
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by paul11974
what do people with set top boxes do ? do we need to call cs or is it a automatic upgrade for 750k customers
Call CS and hope you don't get some idiot.

paul11974 08-03-2005 18:45
Re: New Speed Upgrades 8th March. (Part 3)
 
[QUOTE=Kits]
Quote:
Originally Posted by paul11974
There are two pictures one SACM one STB you click on what you have.
upgrading set top box is not available online
__________________

Quote:
Originally Posted by chrisb123
Call CS and hope you don't get some idiot.
why a idiot ?


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