Re: Superhub 2
 

Thank you very much for that Sephiroth. I am just glad the engineer wasn't trying to pull the wool over my eyes.

I've asked on the main help and support forum as well for an official answer, but obviously they either haven't noticed or haven't formulated an answer for me yet.

Which is why I asked on here before hand as there seems to be a good knowledge pool.

The thing that annoys me is that they are still installing SH2s in the area and then having to go out and replace them with SH1s less than a week later.
I only paid a fraction of the installation cost to have it installed, and the deal I got was quite good for my package, but it annoys me when I pay for a service only to have it removed a week later for a known fault.

I'll give Virgin a week or so (the engineer told me about a fortnight) and then I'll give them a call.

Re: Superhub 2
 

The thing about the SH2 in this case is that sometimes they install, sometimes not. If they try to lock onto a particular upstream channel (the cause of the problem), failure can occur. If they don't lock onto that channel, they install.

When the networking people have sorted this channel out the issue will go away for SH2.

When a SH1 locks onto the offending channel, IMO there will be some performance effect but that will be somewhat invisible because the channel has at least been acquired.

What I've said above is my extrapolation from what I was officially told by VM.

Re: Superhub 2
 

That's cool, at least I have some info that I can go to VM with and not sound like a dithering idiot.

That said, I'll give them time to sort it.

Just received an official response as well

http://community.virginmedia.com/t5/...996514#M135279

Thanks for all the help, at least I know what's going on.

Re: Superhub 2
 

Hi guys upgrading from 20mb upto 60mb this coming Tuesday.

Currently use a WNDR3700 Netgear router. Do I stick the new superhub2 into modem mode and user my current router? Or ditch it, and use the SH2 as my wireless router.

Cheers all.

Re: Superhub 2
 

Without doubt. Operate in modem mode as you describe. That way you'll never get worked up about missing router features.

Re: Superhub 2
 

Or if you're feeling adventurous, feel free to disable DHCP on the WNDR3700 and use both (With one or two side effects).

Re: Superhub 2
 

I dumped my WNDR3700 and run the SHUB 2 in router mode and get far better wireless performance and range. I was running a time machine backup, copying a large movie file to my iTunes media folder and streaming a 720p video and it did not skip a beat. I run a MPB, MyBook Live, Apple TV, PS3, XBox and two iPhones all wirelessly.

Re: Superhub 2
 

The Superhub 2 does on paper have 50% faster 802.11n @ 5Ghz.

Re: Superhub 2
 

OK Risco you've convinced me to give it a go.

Thanks for the advice guys. :)

Re: Superhub 2
 

Quick tip, make sure you select auto performance in 5ghz. It make a huge difference in transfer speeds.

Re: Superhub 2
 

Will do.:tu:

Re: Superhub 2
 

I have been trying to get one of these SH2 for a while now but Virgin insisted on a £49+ installation charge. As I am already on the top package, I could not upgrade to qualify for the free upgrade from the SH1. Today, I emailed Tom Mockridge at Virgin and within 3 hours, I have had an email response, a phone call with an apology and am now getting a free installation on Friday. Couple that with the upgrade onto Talk Unlimited Extra plus a £5 discount for the next 2 years with no contractual tie-in I am quite impressed. If you are having issues, I would suggest an email to Mr Mockridge will get it resolved quite quickly. I am looking forward to the extra speed and range.

Re: Superhub 2
 

That is basically what I got, except I got a an extra TiVo and they charged me £25 including the SHUB 2 which I thought was fair.

Re: Superhub 2
 

I'm getting a shub2 on Thursday, is it possible to run it in router mode but shut off the wireless?

Re: Superhub 2
 

Yup, just disable in settings.