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-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

Peter_ 03-03-2011 18:12
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Topgun (Post 35186090)
Isn't it about time the details of the new VIP package/packages were released? I seem to remember in December that we were told the specifics would be given "early in the new year" or words to that effect.
I appreciate that a lot of time and energy must be going into the TiVo launch, but surely all the necessary prices and packages could be published, even if it was made clear that they wouldn't come into being for another month or two. At least that way people can decide if they either want, or can afford the package and will know where they stand.
I really feel VM need to pull their finger out on this one and give us the information ASAP!
You start publishing prices and you get people ringing in and being told sorry we are not taking orders but we are letting you know how much it will be when it becomes available, cue very angry customers.

SimplyGrey 03-03-2011 18:15
Re: VIP/VIP+ New and Improved VIP Package
 
Ben,

Many thanks - will do.

Topgun 03-03-2011 18:17
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35186092)
Considering the new VIP bundles likely include a TiVo option it's unlikely they could be detailed without giving away details of the TiVo rollout.

So I reckon we'll see details at the same time as TiVo is avaliable to everyone
I understand what you are saying Ben, but my point is we all know that TiVo is coming to all at some point so why not release the package details so people know what the options are when the moment comes?

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------

Quote:
Originally Posted by Masque (Post 35186095)
You start publishing prices and you get people ringing in and being told sorry we are not taking orders but we are letting you know how much it will be when it becomes available, cue very angry customers.
Even if you make it clear that this is only available after a certain date?

Digital Fanatic 03-03-2011 18:39
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Topgun (Post 35186099)
I understand what you are saying Ben, but my point is we all know that TiVo is coming to all at some point so why not release the package details so people know what the options are when the moment comes?

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------


Even if you make it clear that this is only available after a certain date?
Believe me... some will call and complain.

Peter_ 03-03-2011 18:54
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Topgun (Post 35186099)



Even if you make it clear that this is only available after a certain date?
Without a shadow of a doubt and then we would then get the complaints coming in thick and fast and the usual suspects on here would have a field day.;):D

muppetman11 03-03-2011 18:59
Re: VIP/VIP+ New and Improved VIP Package
 
Those usual suspects have a right to make their point as full paying customers , let's not forget VM staff get their services massively discounted which I agree is only fair.

Peter_ 03-03-2011 19:01
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by muppetman11 (Post 35186128)
Those usual suspects have a right to make their point as full paying customers , let's not forget VM staff get their services massively discounted which I agree is only fair.
If the above was allowed to happen then people would complain, am I right.:)

As for the staff package, at least we are allowed a perk for all our efforts and work.;)

muppetman11 03-03-2011 19:03
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35186133)
If the above was allowed to happen then people would complain, am I right.:)

As for the staff package, at least we are allowed a perk for all our efforts and work.;)
And I agree with your discounts it's called a perk of the job , however people on here are entitled to complain if they are not happy.

Peter_ 03-03-2011 19:05
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by muppetman11 (Post 35186135)
And I agree with your discounts it's called a perk of the job , however people on here are entitled to complain if they are not happy.
No one would be happy if any company stated you can have a new product for £xx but you will not be able to order it for 2/3 months anyway.

kgollop 03-03-2011 20:50
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35186138)
No one would be happy if any company stated you can have a new product for £xx but you will not be able to order it for 2/3 months anyway.
Ahem, http://pressoffice.virginmedia.com/p...1859&highlight :D

Digital Fanatic 03-03-2011 20:54
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35186207)
That was the new customer price. ;) :)

Peter_ 03-03-2011 20:56
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35186207)
That is not what the original OP meant, he is talking about a pre release webpage with full details of the cost and launch date which is rather different to that press release.

kgollop 03-03-2011 21:01
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35186216)
That is not what the original OP meant, he is talking about a pre release webpage with full details of the cost and launch date which is rather different to that press release.
I realise that, sorry I was being a little mischievous with regards your comment about announcing pricing months in advance. I think that press release and reaction on here backs up your comments ;)

Peter_ 03-03-2011 21:02
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35186228)
I realise that, sorry I was being a little mischievous with regards your comment about announcing pricing months in advance. I think that press release and reaction on here backs up your comments ;)
I knew where you were coming from and I found the original idea to unworkable as people would go crazy.:D

dazed&confused 04-03-2011 10:48
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35186138)
No one would be happy if any company stated you can have a new product for £xx but you will not be able to order it for 2/3 months anyway.
Sorry but I can't agree.
If VM had announced that they were bringing out TIVO say on the 1st. June, with an approximate price of around £ 150-200, plus a small additional monthly fee it would have killed all the speculation, and constant bickering about not getting the phone call.

Similarly with the VIP packages - good value at present, but new pricing from the 1st of June..July whatever. Details will be announced by the ......

AV kit (e.g. the IPAD) always is presented in advance, with an available date in the future. I hated the waiting but at least you knew where you were. The date of the IPAD had to be put back due to demand, but Apple announced this well in advance.

It's the same old problem with VM - good product - lousy communication.

Rant Over

:)


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