Re: Superhub 2
 

Happened again, faulty unit maybe

Re: Superhub 2
 

I'd definitely get that swapped out right away, it's not normal. It could be that it's falling over doing the firmware update but it's not worth it.

Re: Superhub 2
 

Yeah i'm gonna give them a call in the morning, hopefully I can get a replacement sent out quickly and easily

Re: Superhub 2
 

If they're being funny about it, just unplug it and tell them the power won't come on, there's absolutely nothing they can do except send a new one out then, or book a tech (tell them you're not in and to just send one) - then as soon as the call is over, plug it back in.

Re: Superhub 2
 

I might just do that anyway, be easier and I know i need a new SH, aslong as they dont send me a SH1 or something silly like that

Re: Superhub 2
 

My internet went down twice once at 12:55AM and again at 1:00AM on the dot checked the firmware on the SH2 and it showed V1.01.26 took a while for everything to come back.

Re: Superhub 2
 

Still showing 19 here, hasn't dropped out overnight though

Re: Superhub 2
 

Got my update this morning, seems to have gone smoothly:

http://www.thinkbroadband.com/ping/s...10-09-2013.png

Re: Superhub 2
 

I'll check when I get home tonight, is there a rollout plan for this? IE area by area, or package by package? Had a quick search but couldn't see anything other than they were pushing it from now

Re: Superhub 2
 

Got my update this morning too, at 4am apparently. The SH2 lost connectivity until I rebooted it at 8am.

It could be coincidental, but wireless performance seems to be improved (5GHz) with faster, more stable, throughput from both my laptop and desktop (I switched to a 5GHz wireless adapter for my desktop after a pretty dire homeplug experience).

Here's a 'before and after' look at the update. My TBB graph looks a bit more settled.

https://www.cableforum.co.uk/images/...2013/09/25.png


https://www.cableforum.co.uk/images/...2013/09/26.png

Re: Superhub 2
 

I don't think there's a rollout plan. It's entirely possible it's just done by serial number or whatever. It'll happen, don't worry.

Re: Superhub 2
 

That's what it sounded like yeah, I'll sit tight and see what if i can get a new one sent out, if it upgrades and works fine in the meantime then great, I guess I can just not swap it out, or will they notice and chase for the old one / activating the new one?

Re: Superhub 2
 

SH2 went off last night around 2AM - rebooted still on v19? - Great.

Re: Superhub 2
 

That sounds like it might be one of the issues that v26 is fixing.

Re: Superhub 2
 

Or in the dead of night VM were crawling round the CMTS.