Re: Coming Soon to Virgin TV (2014) Vol. 3
Quote:
Originally Posted by spiderplant
(Post 35718665)
It's been high up the EPG for a long time and I'd imagine most people access it by typing in the number. If it was moved they probably wouldn't be able to find it.
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That applies to any change of EPG slot by any channel. I'm sure VM are quite capable of adding a message slate on the old EPG slot in North Lincs for a reasonable period of time.
Quote:
The problem is they DON'T stick to the script. If they did, they would have given Richard the correct answer instead of offering a tech visit.
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I would disagree, if they weren't sticking to a script, the advisor at the overseas call centre wouldn't have suggested a completely inappropriate solution when my router failed. I pointed out that there was no wi-fi signal, even with the laptop placed right next to the router, she then suggested that I possibly needed a range extender!!! :shocked:
Nor would she have asked for permission to access the laptop to change the laptop settings, after I had explained that all devices in the house weren't getting a wi-fi signal. Obviously, I didn't grant permission.
I didn't get anywhere with the call and had to make a further call to complain before a service visit was arranged. The engineer replaced the faulty router. The engineer commented that it was sometimes difficult getting an appropriate response from the overseas call centre as they seem to "work to a script". |
