Re: *All* ntl 10meg Discussion (part 2)
 

Quick question, since NTL customer services closed ~10 mins ago and I only just found out that the speed upgrades are now available, are "Broadband Technical Support" (they're open until midnight) able to help with the upgrades, or is it just CS?

Thanks.

Re: *All* ntl 10meg Discussion (part 2)
 

Liars and idiots for correctly telling you that sorry you cant have it. :rolleyes:

Its like saying my mate on spondoolik broadband in Sweden has a 35 mb connection, should I demand NTL give me a 35 mb connection?

I can just see it now, all the greediness people have because they want braagging rights to the 10Mb lines first, will cause nothing but chaos for the rest of us. Seriously people last time I saw this much dummy spitting was in the infant school playground.

Re: *All* ntl 10meg Discussion (part 2)
 

The upgrade might not be available in your area - and, all the same, tech support are there to support customers with their technical problems. This really is one for CS, I think. :)

Re: *All* ntl 10meg Discussion (part 2)
 

beacuse my mate lives 2 streets away from me and ranting about how fast it is! :) So why cant i get it?

Re: *All* ntl 10meg Discussion (part 2)
 

Because they said you cant?

:dozey:

Re: *All* ntl 10meg Discussion (part 2)
 

I didn't say you couldn't get it, I said don't be disappointed if you can't. :)

Re: *All* ntl 10meg Discussion (part 2)
 

For the purposes of this reply, I am going to assume that you were on 3Mbps before and so didn't pay any extra for the upgrade. So the point I wanted to make previously is that people appear to expect the upgrade immediately despite the fact that there is a staggered rollout going on.

In your particular case, you say that you are "prepared to wait", but also that you phoned up to request the upgrade. Anyway, from what you have said above it appears to be another case of bad communication in that CSRs serving Glasgow were told to upgrade people who requested and that the area was ready. Who knows exactly what they were told. Anyway, you were given the upgrade because you asked for it and they had been told to give it to those that asked for it. You were also well aware that it was still being rolled out, so how you can be unhappy with something that is faster yet is still in the implementation stage is a bit suprising to me.

Had you not called, you would have received the upgrade when ntl were ready. You chose to call and not wait, and they upgraded you. Now you are unhappy because they have not fully completed the network upgrades, which is hardly suprising considering they are still working on them, which you knew from this thread.

Re: *All* ntl 10meg Discussion (part 2)
 

Well I rang earlier to get a SACM installed due to using an STB at the minute. The CSR asked me if it was because I was having problems with my current connection, and all I said was that I was thinking ahead. She told me no problem and it will be next week....the next thing I know she was asking ME if I wanted to have the upgrade :) I couldn't believe it, I never even asked about it.

I'm one happy customer :)

Re: *All* ntl 10meg Discussion (part 2)
 

Well I tried to get upgraded twice this afternoon and was told each time it wasn't ready but will be by the end of the year

As far as I am concerned that's good enough for me bearing in mind that it is less than 12 months since they last upgraded the network

I think NTL deserve some credit for doing this as fast as they have done and I will not continue to badger them

Re: *All* ntl 10meg Discussion (part 2)
 

If only they were all as patient as you... :)

Re: *All* ntl 10meg Discussion (part 2)
 

I think there is a big farce in communication within ntl, read this below of my nightmare today, a CS guy downgrading me when ME as the customer didnt tell him to.


Upgraded via the website to 10mbit.
Noticed Upload speeds good to 512kbit but download limited to 4-5mbit and thought ok contention.
Checked out the net and found that it seems to be a problem with ntl100/120 modems but 200/250 are fine.
Rang CS explained problem and asked of a new modem could be sent to me.
Got told 10mbit not available yet and as a 2mbit customer I shouldnt have had it, I tried to explain I am now top tier having upgraded and will be £37.99 payer, the rep wouldnt back down so decided not to argue more and we ended the call.
30 Secs later modem resets and I am back on 2mbit, so the rep took it 1 step further and deliberatly had downgraded me.
Tried to upgrade again via website, now an error message cannot change package again during this billing period, at this point very angry.
Rang Retentions spoke to a very helpful guy, he tried to force me back to 10mbit but system was blocking him as well, he explained about it is still in trial etc. and I said I understand but in that case I shouldnt have been allowed to upgrade via the website in the 1st place and the service has essentially benn grabbed from me.
He sympathised and refunded me half of this month's costs, and said upgrade next money I am sorry.
I thanked him and said he was a top guy.

So now I am back on 2mbit my area (Leics LE3) has 10mbit available on the tier migration page but if you have a ambit 100/120 modem you will top out at 5mbit even if you set it to 100mbit full duplex.


Ok so I could only get 5mbit but the solution isnt to downgrade and leave me ****ed of for a month.

Re: *All* ntl 10meg Discussion (part 2)
 

I too will wait to get the upgrade when everyone else has tested it for me :D

I'm having a SACM installed next tuesday so I will be able to have it no trouble when the full rollout is done, and I will be able to get rid of the TV that rarely gets watched.

:beer:

Re: *All* ntl 10meg Discussion (part 2)
 

Good move...

:)

Re: *All* ntl 10meg Discussion (part 2)
 

How does it leave you F***ed as you put it?

You are back on what you were on previously (2Mb) and only having to pay half on the price for a month.

You should've left well enough alone and stayed with they 5Mb like everyone else instead of jumping ahead.

Re: *All* ntl 10meg Discussion (part 2)
 

:) Im in belfast, just phoned cs asked for the 10mb upgrade an that was that, they did it there and then no fuss.
http://homepage.ntlworld.com/wasted.d/myspeed.jpg

but am gettin 313k downstream no higher, upstream is flying around 471k
lol least its headin in the right direction.
:D :D :p: