Re: Superhub 2
 

Still no new firmware update on the Superhub 2. Getting quite frustrating now.

Re: Superhub 2
 

Why, what issue is it you're facing?

Re: Superhub 2
 

I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?

Re: Superhub 2
 

nope, VM know shub 1 wi-fi is panta all around so if they gave you (or anyone else) a shub2 simply for ringing up and moaning about coverage I am sure word would get round very quickly, everyone would ring up wanting one and there wouldn't be any left :)

Re: Superhub 2
 

Barring Gen Max's reply if you don't try you'll never know. You'll lose nothing by asking, I'm surprised you needed to ask here first.:D

Re: Superhub 2
 

I did and after agreeing to pay £10 I got one make sure you state you don't want another 12 month contract (unless you do that is) if they insist speak to retentions , thats how I got mine.
Good Luck

Re: Superhub 2
 

how exciting, you need to ring up now dude so we know which one of us is right :)

Re: Superhub 2
 

It is not a matter of who is right or not Gen, retentions do silly things to keep customers as you well know.

Bottom line-If you don't ask you don't get but don't expect it as a right.

Re: Superhub 2
 

When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.

Re: Superhub 2
 

Ahhh the good old workhorse, DIR-615.

I still have one but don't use it now. It's even better with DD-WRT firmware on it.

It's sat on a shelf unused just waiting to be called in an emergency!

Solid, reliable and has outperformed many ISP supplied all in ones.

I'll never part with it.:D

Re: Superhub 2
 

Good words from Pip.

Re: Superhub 2
 

I know, but to satisfy my curiosity I need to know now.

Re: Superhub 2
 

I forgive you.https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: Superhub 2
 

Been on the phone to retentions, should get my SH2 in the post on Thursday.

I also downgraded to 60Mb as I don't really need 120Mb anymore and got a couple of discounts chucked in without asking, so for me personally it was a very worthwhile phone call :)

Re: Superhub 2
 

Great!