Re: TV price rises
 

If I bin my Collection package via the price rise clause, is there any easy migration path for my phone number? Its originally a BT number migrated over to VM, which I remember seeing somewhere makes a port back potentially available.

Whats the procedure for this?

Re: TV price rises
 

"We wanted to let you know that, from 1st February 2013*, the price of your Virgin Media services will increase by £4.59 a month. It's never nice when prices go up but it means we can continue to give you the best home entertainment and services".

My November bill is £114.

It's starting to get very expensive now. Time to look at other options I guess.

Re: TV price rises
 

WOW! That is a scary increase. Did you also get a rise back in April, and the SKY Sports increase too?

Re: TV price rises
 

Yes Chad. I've been with Virgin (Telewest) since 2001

Re: TV price rises
 

With your £4.59 in February, the SKY Sports increase of £3.25 and your April increase you must be pushing £10.00 in total. £120.00 annually, that is disgusting.

Re: TV price rises
 

Sky could, if they wanted to, go entirely ad-free on all their channels and still make a huge profit. So yes, what Ben said is, IMO, entirely plausible.

Re: TV price rises
 

The point is this - in the last year my bill has gone up by just over £5. When I last rang to query it I was told that in the same period I'd had free multiroom and free speed doubling. The cs rep used the word free, not me. When I suggested that using services you label as free to justify price increases wasn't logical the rep didn't understand!

Now, I'm not saying I want Virgin to sit still, quite the reverse, I want them to invest in improving the service they provide me with. What's more I understand that I'll have to pay for it. What I object to is being told I'm getting something for nothing when I'm not. Further, I want Virgin to understand that some things - for example speed doubling - aren't important to people, especially in the current climate. I really don't need 60mb broadband. In truth, if I'd needed 60mb I'd already be paying for it! Speed doubling has happened in part so that Virgin can continue to advertise the UK's fastest broadband. Fine, but I should have had the option of remaining on 30mb and not being hit with whatever proportion of the price rise related to the internet, shouldn't i?

---------- Post added at 18:25 ---------- Previous post was at 18:24 ----------

I just swore out loud when I read that - that is a big rise.

Re: TV price rises
 

£4 in the last year for me.

Re: TV price rises
 

£4.59?

So we know the phone line rental is going up £1.09.

Someone has posted there package is going up £4.09.

BeeVee's package is going up £4.59


Anyone want to hazard a guess of what the BB/TV bundle increase split is?

Re: TV price rises
 

Actually, that is pretty good:)

Re: TV price rises
 

I seem to recall, from a past conversation with someone at VM, that you get a bigger discount off BB than TV.

Re: TV price rises
 

Yes, that is correct Chad. Customers may not know and probably don't care that one was a supplier related increase. We all complain when our energy prices increase, despite being told that it is a result of wholesale price increases.

VM should factor in future price increases to reduce the incidents of price changes.

Indeed.

...and wasn't presented as anything else.

VM are adamant that the union will lose and that they won't take a chunk of money out of the business- leaving them free to limit price increases, whilst investing in technology, services and staff.

The CWU union, on the other hand, appear to be celebrating their victory before the case has even been heard- some members have been reported as "spending" the money already.

Let's just wait and see.

---------- Post added at 18:45 ---------- Previous post was at 18:35 ----------

Don't they just! I refuse to speak to them and have constantly argued for call centres to be UK based.

My argument has been significantly weakened by the efforts of the CWU to extract more money from the company for former employees now in new jobs. Unfortunately, this behaviour has led to VM taking steps to de-recognise the union.

Re: TV price rises
 

tv up £4-09p on 1st feb 2013

Re: TV price rises
 

I believe if you go with Sky you take a chance when the strong winds come & you have to pay £100 if they have to go up on your roof to fix it. Better with peace of mind.

Re: TV price rises
 

Some of these are worse than people feared.

I've yet to receive my notification.

Can someone who understand the terms and conditions clarify something?

In J3 it states:

"you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you."

Do people only have 30 days from receiving these e-mails to cancel their services? If so, people will need to act fast it they don't accept the increase.

---------- Post added at 19:01 ---------- Previous post was at 18:59 ----------

Thanks for the tip. If I ever join SKY, I'll tell them not to put the dish on the roof.