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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

qasdfdsaq 02-02-2011 01:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Bah, go to bed for 7 hours and the thread's gained 15 pages

---------- Post added at 00:29 ---------- Previous post was at 00:16 ----------

Quote:
Originally Posted by carbon60 (Post 35164129)
Remember that the XL20 service uses one of the downstreams that the 30/50/100Mbit services use so people moving to XL30 will make no difference.
Moving people to XL30 will balance the load across all the downstreams so it will make a big difference.

---------- Post added at 00:30 ---------- Previous post was at 00:29 ----------

Quote:
Originally Posted by KenK (Post 35164224)
I have no need for a "wireless n" anything, "docsis 3" means nothing to me, and I've already got my own router. Every other speed increase from VM has been free: why do I have to pay a fee to get replacement piece of VM kit for this one? That kit will never be my property, and they sent out the last replacement free. It's not my fault VM have decided to drop stand-alone modems, so why do I have to pay for it?
You won't be able to use 30mb without wireless N so you might as well stay on 20 anyway. Wireless G equipment only does 20mbps in practice.

---------- Post added at 00:32 ---------- Previous post was at 00:30 ----------

Quote:
Originally Posted by savvychels (Post 35164270)
That sounds like me :) I was just coming to ask if the superhub is all it's cracked up to be? I'm on VIP 20. I don't mind paying £30 for the hub/install if it's got all the bugs fixed (sorry not sure when it was introduced). When the guy came to fix my speed issues a couple of months back he said the blue modem I have is the most stable of what was out there. But perhaps he wasn't referring to the superhub.

edited to add that I've just been reading the information on one of the other threads and my eyes have glazed over. I just want to plug and play - I have no idea about the technical side of things so I would need really detailed instructions for how to set up and check. Would an 'install' include the hub being set up by an engineer and ensuring it was working with the wireless devices.
The Superhub is designed for people like you which is why some of the more technically advanced folk are moaning. Plug it in and it goes, no configuration required. The internet connection configures itself (well, after you phone to activate it) and the wireless is already set up for you with a network name and password printed on a sticker somewhere.

---------- Post added at 00:32 ---------- Previous post was at 00:32 ----------

Quote:
Originally Posted by SnoopZ (Post 35164307)
Quote:
Originally Posted by Blizzard (Post 35164298)
Just a quickie here. Currently on L Broadband, but would like a Superhub and with these prices changes it makes more sense to upgrade than buy outright.

One problem, this page says it's free when you upgrade to XL, but this page says it's £30. So which is it?
Well spotted i would say Virgin have made a mistake there and i'd be interested to know what the out come is, but i can't see 10Mb getting the Superhub for free while the 20Mb customers pay £30.
Not really wrong at all.

First page says it's free if you upgrade to XL. Not if you're already on XL.

Second page says specifically:
Quote:
Upgrade from 20Mb to 30Mb for just £30
This is entirely correct. 10mb upgrading to 30mb don't pay. 20m upgrading to 30mb pay £30.

---------- Post added at 00:34 ---------- Previous post was at 00:32 ----------

Quote:
Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity.
Subject to network capacity?! I know a few people on here who'll go raving mad when they see this :p:

Smilie 02-02-2011 02:11
Re: 20 Mb/s to 30Mb/s free upgrade
 
on this page it says "If you're on 10Mb broadband you can upgrade for a one-off payment of £30, there'll also be a price increase to your monthly broadband payment."
they got that page wrong???

qasdfdsaq 02-02-2011 02:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
D'oh, yeah I missed that bit. You may be right - that may be wrong. Not entirely sure, seems they're implying 10mb upgrading to 30mb do pay activation charge whereas new 30mb customers don't, and 10mb upgrading to 20mb didn't have to pay said charge. Now I'm confused...

Milambar 02-02-2011 03:49
Re: 20 Mb/s to 30Mb/s free upgrade
 
A comment earlier in the thread has got me a bit worried...

When I phoned up to upgrade, I paid the £30 activation fee by credit card there and then. Someone earlier in this thread said that the activation fee is added to the next bill.

Does that mean theres a chance I am going to get charged twice?

v0id 02-02-2011 04:44
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Milambar (Post 35164388)
When I phoned up to upgrade, I paid the £30 activation fee by credit card there and then. Someone earlier in this thread said that the activation fee is added to the next bill.

I was all prepared to pay the £30 activation fee by card there and then, and lovely lass on the phone was all "Oh, No No, it'll be added to your next bill"

Maybe you have a REALLY low credit limit on your account or something which is why they took a CC payment :confused:

savvychels 02-02-2011 04:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35164347)
The Superhub is designed for people like you which is why some of the more technically advanced folk are moaning. Plug it in and it goes, no configuration required. The internet connection configures itself (well, after you phone to activate it) and the wireless is already set up for you with a network name and password printed on a sticker somewhere.
Thank you! Give me photo and graphics stuff, give me publisher/excel etc and I'm good to go. Talk techie and I'm totally lost. I do appreciate the frustration of those more technically inclined though.

Anyway, thanks - now to decide if I should just go ahead now or wait for a TiVo VIP pack...

May just have to go for it now...

Peter_ 02-02-2011 07:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Milambar (Post 35164388)
A comment earlier in the thread has got me a bit worried...

When I phoned up to upgrade, I paid the £30 activation fee by credit card there and then. Someone earlier in this thread said that the activation fee is added to the next bill.

Does that mean theres a chance I am going to get charged twice?
It does show that you can pay by card on the upgrade to 30Mb link so you will not be charged twice.

---------- Post added at 06:10 ---------- Previous post was at 06:06 ----------

Quote:
Originally Posted by Chrysalis (Post 35164294)
quickstart is uk call centre?
In the main yes but you will get offshore when busy as with most other services.

Peter_ 02-02-2011 09:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
I have ordered the upgrade and even staff have to pay the £30 Activation/delivery charge, but I will get a 50% uplift in my speed 30Mb down and 3Mb up as my area has had the the Upstream uplift so it is a cheap price to pay for a relatively large upgrade.

I will have to wait but I know that it has been ordered.

Down the Pub 02-02-2011 09:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
well spoke to retentions and they can't do jack about it. they have fired an email to marketing about it as there are loads of people in the same boat with the loyalty packages.


still doesn't help though :rolleyes:

jtaylor06 02-02-2011 09:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35164285)
You will probably have the Superhub sent out via courier and when you receive it you will need to call Quickstart on 0800 953 9500 to add the MAC address to your account and have it activated.

No idea on timescale for delivery.
Thank you! :)

Sorry for late reply too!

Peter_ 02-02-2011 09:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Down the Pub (Post 35164439)
well spoke to retentions and they can't do jack about it. they have fired an email to marketing about it as there are loads of people in the same boat with the loyalty packages.


still doesn't help though :rolleyes:
It depends if you think the extra money is worth it for the upgrade, did they tell you how long you have left on the package.

Down the Pub 02-02-2011 09:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35164444)
It depends if you think the extra money is worth it for the upgrade, did they tell you how long you have left on the package.

well considering last month i was told it would be £15 to get 50meg it's not worth the extra. have about 5 months left so will see.

Peter_ 02-02-2011 09:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35164441)
Thank you! :)

Sorry for late reply too!
No problem;)

Ignitionnet 02-02-2011 10:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Blimey an upgrade including a drop in monthly charge with a one-off fee certainly makes a lot of people suddenly want to leave VM given how many suddenly take that 'Thinking of leaving us' option on the IVR. ;)

Marketing will be all over it so long as it isn't their budget paying for it naturally :)

whizzard 02-02-2011 11:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35164465)
Blimey an upgrade including a drop in monthly charge with a one-off fee certainly makes a lot of people suddenly want to leave VM given how many suddenly take that 'Thinking of leaving us' option on the IVR. ;)

Marketing will be all over it so long as it isn't their budget paying for it naturally :)
Problem is that everyone likes a deal and if one person gets different treatment to another then all hell breaks loose, and forums and hotukdeals and other such places serve only to compound such issues further.

Ironically, it always seems to be those on a cushy little number that are always the most vocal. In VM's case, the days of handing out retentions packages like sweeties certainly bites them in the ass in this kind of scenario, which necessitates a need for some method of standardization and transparency.

People seem to forget it's not a mandatory upgrade, and well for those who cannot wait and want it yesterday but on their own terms, having your cake and also wishing to eat it springs to mind.

Lets see how many of them who decide to leave manage when they have to possibly pay two seperate providers for their "triple-play" services last when they live 7km from the exchange and have a ghetto 2mb connection at best ;)


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