Re: Upgrade from 2 - 10 meg
 

Well guys, I got my new modem yesterday & set it up this morning, but now my UN & PW have changed to my wife's un & pw :confused: how do I get my own back or do I have to call vm on 151 ?

btw: I now get just over 7megs speed.

Re: Upgrade from 2 - 10 meg
 

When you say this did you call Virgin Media and let them know the MAC address of your new modem?

Re: Upgrade from 2 - 10 meg
 

You will have to call 151 to get that sorted out as the is no other way, just ensure that the account holder is present when you call or they will be unable to help you.

Re: Upgrade from 2 - 10 meg
 

Hi Guys, all sorted out now, & yes I phoned them with the MAC address.
Thanks Guys.
Mike.

This is what I get now:

https://www.cableforum.co.uk/images/...2009/08/10.png

Re: Upgrade from 2 - 10 meg
 

Hi, can I ask, is that using a proxy, and which browser, just curious.

Re: Upgrade from 2 - 10 meg
 

Browser is IE 8, .... "Not sure what a Proxy is " :eh:

Re: Upgrade from 2 - 10 meg
 

Some posts back I mentioned that VM had sent me a new modem to enable me to receive 10mb but even after spending two hours on the phone with a technician, he was still unable to get it to connect, so I have to use my original modem and can only get up to 6mb if I'm lucky. Is there a VM techie on here that I could pm with my account details and ask for an engineer to come out and sort it out for me please?

Re: Upgrade from 2 - 10 meg
 

An engineer will not come out to help you connect the new modem up.

You will need to call Tech Support possibly on Monday after 0800 to get a UK based agent ( unless you get a Scottish agent between now and 10pm ) to try and find out what the issue actually is with the modem.

No one should be taking 2 hours trying to connect a new modem with no resolution, it should have been escalated to another department such as IT.

Re: Upgrade from 2 - 10 meg
 

I've sent them another email to see how they respond this time. Dependent on the response, I will ring them again.

Re: Upgrade from 2 - 10 meg
 

Can some 1 tell me if the upgrades are still going on and if so which area's. I come under newton abbout area but still haven't received the upgrade i signed up and registered 2/3months ago at https://my.virginmedia.com/dashboard/speedupgrade & still no difference

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

Those images are still timestamped 27/7/09...

Re: Upgrade from 2 - 10 meg
 

Seems likely in that case that the timetable hasn't changed since then else it'd have been updated.

It's still August for 7 more days...

Re: Upgrade from 2 - 10 meg
 

Yes and I'm on 10M and the timetable hasn't altered to reflect that.

Re: Upgrade from 2 - 10 meg
 

Just because you are doesn't mean the whole of the Nottingham area is. In any event if people are upgraded then no problem, doubt many people will care that their area isn't showing as complete given that the schedule says 'July to August'.

I guess they could have an 'nffc is upgraded' column in there but that would be silly :D