Re: *All* ntl 10meg Discussion (part 2)
 

why do i get the feeling there are gonna be a lot of people who've upgraded from 2 mb to 10mb gonna be on this site complaining next bill time that there being charged 37.99 a month because what they thought was a free upgrade wasn't.
i hope everybody who upgraded asked what they will be paying next time the bill comes in.
because when i asked i was told the 10 mb free upgrade was for present 3mb customers only.
if a 2mb customer wanted 10mb they would have to upgrade to the 37.99 tier.
so if you want my advice ask if its free before upgrading from 2mb.

Re: *All* ntl 10meg Discussion (part 2)
 

From reading the posts it is evident that what you have posted above is incorrect. Firstly, the speed is UP TO 10Mbps (clearly posted), which obviously applies to modems unable to support the full 10Mbps. Once the rollout is complete, I'm sure if you are one of these customers you can get a modem upgrade.

Secondly, it has been clearly stated that this is a staggered rollout and not available in all areas yet, but that existing customers who are within a rolled out area can request the upgrade.

Thirdly, the whole idea of a staggered rollout is that the work that needs to be done is done in stages, and the end result being that all areas can receive the new speed.

Lastly, I don't see any CSRs that have jumped the gun here, merely customers who think that they are entitled to 10Mbps despite the fact that it is not available in their areas for all the reasons above.

Re: *All* ntl 10meg Discussion (part 2)
 

People should take heed of this Post.

Re: *All* ntl 10meg Discussion (part 2)
 

Will obviously its not free for those people on 2Mbps for the reasons you have stated.

Re: *All* ntl 10meg Discussion (part 2)
 

Thanks for the logical approach, Frank. :)

Re: *All* ntl 10meg Discussion (part 2)
 

ntl have our contact information and I can guarantee you that they are reading this thread. It appears that they have chosen not to communicate with us on this matter, although if this changes we would be happy to post their communication for clarification purposes.

Re: *All* ntl 10meg Discussion (part 2)
 

Using ethernet connection and its on a recently upgraded pc with full 100mbit duplex capabilities so i would presume it is the modem that is holding it back slightly.As i said before,the speeds i am getting at the moment with it suits me fine as i don't use newsgroups,loads pages marginally quicker than before,and get better ping reply helping with game play.


<Edit> Just found this if anyone is interested in certain specs for the terayon
http://www.dooyoo.co.uk/modems-commu...-modem/364004/

Re: *All* ntl 10meg Discussion (part 2)
 

yes but i got the impression that there were people on this forum who have upgraded from 2mb and they think they will still be only being charged 24.99.
i think they could be in for a shock,i hope not but after my conversation with a nice lady at customer services this morning i think they might.

Re: *All* ntl 10meg Discussion (part 2)
 

As everyone has upgraded to the top tier, 3Mb - 10Mb, it seems only natural that they'll have to pay £37.99 for it. You get what you ask/pay for. If anyone was unsure, they should've asked and got all the facts before jumping the gun.

.....and seeing as everything is far from factual at the minute with this Upgrade. I think there will be a few :Yikes: when the bills are opened.

Re: *All* ntl 10meg Discussion (part 2)
 

Yes, a guy at CS was upgrading me to 10Mb when I asked him if it was a free upgrade. He said my bill would change to £37.99. I told him to stop.

Re: *All* ntl 10meg Discussion (part 2)
 

Frank, I am well aware that the new service will be up to 10Mbit and I have reiterated numerous times that I am prepared to wait to see what happens. As for the staggered rollout: I requested the upgrade and was given it despite the fact the my area is still undergoing work and is not ready for the upgrade - having spoken to another CS Agent, Glasgow and the surrounding areas are not fully ready for 10Mbit. So why was I given it when I requested it? I wasn't even advised re my modem's capabilities.

So forgive me, but it sounds like the Agent who upgraded me did indeed jump the gun.

Re: *All* ntl 10meg Discussion (part 2)
 

Oh no!!! We just cannot have tears in the cornflakes!!!!

:D :D :D

Re: *All* ntl 10meg Discussion (part 2)
 

Ok im getting sick of everbody who have found it easy to upgrade! I made 4 calls today to cs to upgrade my 3mb to 10mb,
The 1st call went well with a nice lady trying to get me connected but she had never done this before so she asked tech support for help....i was on hold for 5 mins she came back and said sorry the service is still being rolled out and i would recive it sometime in dec :(
The second time was a complete nightmare,ive only been with ntl for 1 month and heard scary things about cs staff! I said can i be upgraded please and she said i cant go any further than 3mb, She has never even heard about 10mb and said that i must of been thinking of telewest!
3rd time was short and sweet, spoke to some bloke who said that the network was still in the early stages of being tested and come back jan/feb 2006!
The 4th time p**sed me right off, knowing that my mate has it and that i can recive it i told them this and she said sorry 3mb is the tops for you, so i downgraded to 1mb untill i get the "MAGIC LETTER" she said i would recive when its in my area.

Being with telewest for 4 years was bliss compared to the s**te cs service i have recived in the past opening month of my time here. Lairs and idiots only spring to mind :(

Re: *All* ntl 10meg Discussion (part 2)
 

I just called CS and spoke to someone who said the trial blurb above and said mid to end of December. When questioned about this forum she spoke to a supervisor and said that they could do it on a trial basis but I would not have any tech support during the trial. I said that was OK and she said she would do it.
A few seconds later she came on and said that it would not let her do it. She tried again and still no luck.

I'm in Leeds btw....

Also, I was warned about trying the downgrade to 2MB and then use the website to upgrade, way. The reason is that you are only allowed two tier changes per month. If I tried to go to 2mb and then attempted to upgrade to 10mb but it only gave me 3mb, then I may miss the auto upgrade...

Re: *All* ntl 10meg Discussion (part 2)
 

Yeah, ok... So it is rumoured to be a Free *automatic* upgrade that you will / would have got at an *unspecified* time. So you had to hassle them for it?

:rolleyes:

And YOU get peed off?

:rolleyes:

How do you think the CS guys / gals felt over the last two days with people like you and others demanding to be upgraded?