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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

SnoopZ 02-02-2011 00:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blizzard (Post 35164298)
Just a quickie here. Currently on L Broadband, but would like a Superhub and with these prices changes it makes more sense to upgrade than buy outright.

One problem, this page says it's free when you upgrade to XL, but this page says it's £30. So which is it?
Well spotted i would say Virgin have made a mistake there and i'd be interested to know what the out come is, but i can't see 10Mb getting the Superhub for free while the 20Mb customers pay £30.

pip08456 02-02-2011 00:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35164307)
Well spotted i would say Virgin have made a mistake there and i'd be interested to know what the out come is, but i can't see 10Mb getting the Superhub for free while the 20Mb customers pay £30.
Well you would't would you as 10Mb customers can't get it free.

If a 10M customer wants one it will cost £75.

SnoopZ 02-02-2011 00:42
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35164308)
Well you would't would you as 10Mb customers can't get it free.

If a 10M customer wants one it will cost £75.
Oh yes i missed that part on the first link.

Blizzard 02-02-2011 00:42
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35164307)
Well spotted i would say Virgin have made a mistake there and i'd be interested to know what the out come is, but i can't see 10Mb getting the Superhub for free while the 20Mb customers pay £30.
I'll probably pop into the Virgin Media store tomorrow to see if they'll have any idea before I phone up. I can understand it'd be a bit odd for 20Mb customers to pay but 10Mb not to, but it was free before the 30Mb package was announced so I'm in the dark there. Also the small print does say it's free as well for upgrading customers.

SnoopZ 02-02-2011 00:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blizzard (Post 35164313)
I'll probably pop into the Virgin Media store tomorrow to see if they'll have any idea before I phone up. I can understand it'd be a bit odd for 20Mb customers to pay but 10Mb not to, but it was free before the 30Mb package was announced so I'm in the dark there. Also the small print does say it's free as well for upgrading customers.
Read up it'll cost you £30 on your second link. :)

Horizon 02-02-2011 00:44
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35164294)
quickstart is uk call centre?
Noooooo, I told you that already today. It's our Indian friends.:)

If it works, it should only take a minute. But for me, it didn't. So I had to call normal broadband support and insist I speak to a UK operator.

Kenk - after reading your posts tonight, I agree. Now taking a much harder line against charges - see my rant on the tivo thread.

We're already paying VM money each month, so enough of this activation fees nonsense! And you're right we shouldn't be paying for equipment either. We already pay money to VM each month to rent their equipment from them, not to purchase it for them!

Bloody cheek of them!:mad:

Blizzard 02-02-2011 00:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35164314)
Read up it'll cost you £30 on your second link. :)
But "Free when you add or upgrade to 30Mb broadband, 50Mb broadband or 100Mb broadband"
and
"Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to XL"

Surely suggests otherwise? Hmm...

SnoopZ 02-02-2011 00:49
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blizzard (Post 35164318)
But "Free when you add or upgrade to 30Mb broadband, 50Mb broadband or 100Mb broadband"
and
"Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to XL"

Surely suggests otherwise? Hmm...
You missed the part i did in link 1.

Quote:
£75 when taken with 10Mb broadband

Blizzard 02-02-2011 00:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35164320)
You missed the part i did in link 1.
That's the price to buy on its own without upgrading? At least that's the impression the bundle builder gives.

pip08456 02-02-2011 00:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blizzard (Post 35164318)
But "Free when you add or upgrade to 30Mb broadband, 50Mb broadband or 100Mb broadband"
and
"Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to XL"

Surely suggests otherwise? Hmm...
Not at all!

If you upgrade you will get the superhub "free" there is also an activation charge for 30Mb and above.

SnoopZ 02-02-2011 00:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blizzard (Post 35164323)
That's the price to buy on its own without upgrading? At least that's the impression the bundle builder gives.
This is taken from your first link but just not to confuses other people the second link is the 1 you want to use at £30.

Quote:
New and existing customers:
Free when you add or upgrade to 30Mb broadband,
50Mb broadband or 100Mb broadband
£75 when taken with 10Mb broadband

Blizzard 02-02-2011 00:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
Great, thanks for your help guys! :)

pip08456 02-02-2011 00:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
The superhub has nothing to do with the cost. As an upgrade you get it free. Any other costs incurred have nothing to do with the superhub!

qasdfdsaq 02-02-2011 01:00
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35163940)
You will find next week he is back up to 50Mb so take little or no notice of his work from photoshop.:D

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------


Even you are not that stupid to downgrade to 30Mb for little or no reason.:D
You can tell it's fake from the videos.

QoS/Rate limiting ftw.

Hey look, I'm on 30mb too!
https://www.cableforum.co.uk/images/...011/02/107.png

Oh wait...
Spoiler: 
Cable Modem Operation Configuration General Configuration Network Access : Allowed Maximum Number of CPEs : 1 Baseline Privacy : Enabled DOCSIS Mode : DOCSIS 3.0 Config File : V668732788139190d.cm Primary Downstream Service FlowSFID : 4619Max Traffic Rate : 53000000 bpsMax Traffic Burst : 10000 bytesMin Traffic Rate : 0 bpsPrimary Upstream Service FlowSFID : 4834Max Traffic Rate : 1750000 bpsMax Traffic Burst : 3044 bytesMin Traffic Rate : 0 bpsMax Concatenated Burst : 0 bytesScheduling Type : Best Effort

pip08456 02-02-2011 01:07
Re: 20 Mb/s to 30Mb/s free upgrade
 
Bit late to comment on a tc post!


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