Cable Forum - [Merged] BB Speed Upgrades

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - [Merged] BB Speed Upgrades (https://www.cableforum.uk/board/showthread.php?t=14837)

Tezcatlipoca

12-08-2004 01:01

Re: [Merged] BB Speed Upgrades

[Incog - I've removed your IP from the results, & also done a bit of tidying to the text formatting (as it messed the page up) & removed a couple of unneccessary bits...actually, the ping & tracert bits aren't really needed either...]

Quote:

Originally Posted by Incognitas

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers,
one through your Transparent Cache and one through an alterntive cache.
This will give you an idea of how capable your connection is.
Note: You should take the highest download speed into account.

ntl:World - 128k service Server Download:
31KB/s (248Kb/s) - Superb - much higher than expected

Download through Transparent Cache:
28KB/s (224Kb/s) - Superb - much higher than expected

Download through alternative Cache (webcache.bt.net):
0KB/s (0Kb/s) - **** SERVER ERROR: Unexpected error from Server****

Looks better than with the other test (well, for consistency...no wildly varying numbers...although it is only a couple of results) :)

But it's still not quite 300k.

The 3rd one only has an error because the test tried to use the BT webcache. The cache can be changed in the speed test settings to whatever you want (e.g. an ntl cache).

mcfc2134

12-08-2004 01:14

Re: [Merged] BB Speed Upgrades

What time during the night do NTL normally do their upgrade work?

Chris W

12-08-2004 01:21

Re: [Merged] BB Speed Upgrades

Quote:

Originally Posted by mcfc2134

What time during the night do NTL normally do their upgrade work?

normally between midnight and 6am

fragless

12-08-2004 11:50

Re: [Merged] BB Speed Upgrades

Cable Modem Information
Maximum Downstream Data Rate : 1024000Maximum
Upstream Data Rate : 256000

http://www.ntlworld.com/data-feeds/e...de/checker.php

Congratulations your service has been upgraded. BB3 1JF was upgraded in August.

It's not, someone as not got it right.

Regards
Mark

mcfc2134

12-08-2004 12:05

Re: [Merged] BB Speed Upgrades

Give NTL tech a ring, I'm in the same boat, it'll be interesting to see what they say.

Stephen

12-08-2004 12:18

Re: [Merged] BB Speed Upgrades

Quote:

Originally Posted by fragless

It still is august remember. Still got a couple of weeks to get the upgrade. My post code says will be done during month of august. I had my upgrade on the first day they started. Do not trust the checker.

mcfc2134

12-08-2004 12:27

Re: [Merged] BB Speed Upgrades

Fair point Darthyoda, but surely if the checker has changed to say you've been upgraded they've got reasoning to do so? They wouldnt just change it for the sake of it surely?

webvictim

12-08-2004 12:59

Re: [Merged] BB Speed Upgrades

This is what I've been trying to say since the beginning - OK, if the checker says you're due to be done then you'd have no cause to call. Surely if it says you've actually BEEN done and you haven't then you ought to tell them, purely because it'll alert them to the fact that people have "slipped through the net" as it were.

I'm going to call NTL tech support again and tell them, hopefully this time I won't get some disinterested Geordie bird who doesn't have a clue what she's on about...

Ramrod

12-08-2004 13:29

Re: [Merged] BB Speed Upgrades

Quote:

Thu, 12 Aug 2004 12:29:37 UTC
1st 128K took 1051 ms = 124712 Bytes/sec = approx 1038 kbits/sec
2nd 128K took 1412 ms = 92827 Bytes/sec = approx 772 kbits/sec
3rd 128K took 782 ms = 167611 Bytes/sec = approx 1395 kbits/sec
4th 128K took 1061 ms = 123536 Bytes/sec = approx 1028 kbits/sec

Just phoned tech support and spoke to a nice chap called Trevor who tried hard to help but eventually admitted that whilst they had been told about the speed upgrades, they didn't actually know anything more about them! :disturbd: :shrug:

mcfc2134

12-08-2004 13:34

Re: [Merged] BB Speed Upgrades

I have rung NTL Tech Support again this morning, who's response was:

"Your due to be done in August, the checker is probably ahead of itself by a few days."

Thats no joke. Can you believe what sort of things they'll fob you off with!! Shocking!!

webvictim

12-08-2004 13:38

Re: [Merged] BB Speed Upgrades

I spoke to an online advisor called Jason the other day who said much the same thing - although he knew the speed upgrades were being done, he didn't know what department was responsible for them and so didn't know who to talk to about problems with them.

Typical ntl, a communications company that can't communicate...

Ramrod

12-08-2004 14:22

Re: [Merged] BB Speed Upgrades

Quote:

Originally Posted by mcfc2134

You should have explained (as I did) that some of the speed test results did show a speed increase--or do yours not show any increases?

mcfc2134

12-08-2004 14:36

Re: [Merged] BB Speed Upgrades

I told them that I was upgraded last week and it has since dropped back down, they said there were tech difficulties in the area. Surely though the postcode checker should say it's not been done, its gotta be linked to database?

BBKing

12-08-2004 14:45

Re: [Merged] BB Speed Upgrades

Worth rebooting your CM to see if you've been upgraded but not rebooted. Particularly if you're in a Bromley area and still aren't on the new speed, except for 1Mb STB customers. Everyone else on Bromley should be done, apparently.

mcfc2134

12-08-2004 14:55

Re: [Merged] BB Speed Upgrades

Yeah cheers BBKing. Running at full 750k now! So tempted by 1.5mb......

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