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-   -   General : Coming Soon to Virgin TV (2014) Vol. 3 (https://www.cableforum.uk/board/showthread.php?t=33698185)

nicko 30-07-2014 09:03
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Media Boy (Post 35718256)
I have seen rumours on DS Forum that BT is maybe set to launch up to 8 Red Button screens over on Sky soon (They are testing right now.)

Sounds to me like they're testing their 'Champions League multi screen service' :p:

DaMac 30-07-2014 09:13
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by andy_m (Post 35718364)
Just to play devil's advocate, I'm not entirely sure I think the two BsIB are compatible statements. Either they're completely up to the job, or they're a waste of time.
I agree if they are not being as helpful as they could be then they are sub standard employees, but it isn't just VM I had to ring Barclays the other day to change something on my current account and the guy in India ended up transferring me to Sunderland because he struggled to explain the consequences of the account changes :erm:

---------- Post added at 08:13 ---------- Previous post was at 08:12 ----------

Quote:
Originally Posted by nicko (Post 35718369)
Sounds to me like they're testing their 'Champions League multi screen service' :p:
Oh dear that's going to cause 2 years of work for VM.

harry_hitch 30-07-2014 10:35
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Stephen (Post 35718319)
VM have a few UK contact centres. Just pure luck who you get through to.

They are not a waste of time at all. They provide a lot of extra support although not always as helpful as they could be.

---------- Post added at 23:01 ---------- Previous post was at 22:53 ----------

How small minded and also so very wrong. VM among others now make a point of hiring staff for their social media pages and they are anything but youngsters. They are highly trained members of staff and work very hard to monitor all Social Media and attempt to interact with customers both in a formal manor and also a fun way. Its how people connect and by interacting and having a bit of fun are more likely to get people engaged and talking. I personally find Cineworld a good example on Twitter and interact with them regularly.

The 'fun' banter is also what gets them noticed and mention in the press especially at times when a customer may have a big problem and need help. Light heartedness really can help if done in the right way.
Surely it is a different situation between cineworld and VM. What are you going to complain to cineworld twitter about? If you have a problem at the cinema (i.e. your food or drink is bad, you see them there and then to get a refund.) If I was asking for film recommendations or anything on twitter I would expect to get some banter if they thought a film I wanted to see was bad.

If you have a problem with your internet, phone or TV service, surely you want the problem sorted asap? I would not want someone bantering with me when they could be helping to give me a soloution to a problem sooner. Equally, I would not want to keep someone else (or personnally be kept waiting) with a problem waiting for a response from the twitter team whilst they were trying to have a laugh with me (or someone ahead of me). I find that pretty unprofessional.

Twitter can be very useful for basic questions/queries but the staff must use common sense. If someone sounds upset and just wants a problem fixing, is banter the right way to go? If you were complaining in a supermarket about a product being rubbish or over-priced, would you accept someone bantering with you (i.e. you get what you pay for, just try a different product or buy a cheaper one next time) before you got an apology and a refund or replacement? I have never known it be acceptable. I have known many people not get angry about a situation, but I have never felt the need to start a bit banter with someone complaining.

Personally I do not see the point of highlighting issues via twitter, a calm, collected and non angry phone call to any business is always the best way to get things sorted in my eyes.

Media Boy UK 30-07-2014 18:15
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Confirm: Brighton local TV Channel to launch on Virgin Media.

Local TV Broadcast "Latest Brighton" has confirmed that they will launch on Freeview and also on Virgin Channel 159 from August 28th.

http://thelatest.co.uk/brighton/2014...-to-channel-8/

RichardCoulter 30-07-2014 19:33
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Arthurgray50@blu (Post 35718313)
Juis t to prove a point re CS Philipines, today l had to contact them re a problem on my mother in laws (she is 87), VM have told her that they will monitor there Tivo box that has had problems for 6 months, for a furthet 24 hrs.

I called them - and l was put through to India. watse of time. I demanded they change the box tomorrow.
WAKE UP VM YOUR CS OFFICES OVERSEAS ARE A TOTAL WASTE OF TIME - BRING THEM BACK TO THE UK
Exactly Arthur. As an experiment, I called them earlier to ask about the removal of the EPG listings for the radio channels on the V+. As expected, they went through their robotic script and I ended up being offering an engineer visit. Of course I declined this, as SP had already explained that some data had been removed to accommodate the extra channels for the Commonwealth Games.

It would be really interesting to find out how many VM engineers have their time wasted by this lot, thus wasting company resources and keeping customers with legitimate faults waiting.

Quote:
Originally Posted by Stephen (Post 35718319)
VM have a few UK contact centres. Just pure luck who you get through to.

They are not a waste of time at all. They provide a lot of extra support although not always as helpful as they could be.

---------- Post added at 23:01 ---------- Previous post was at 22:53 ----------

How small minded and also so very wrong. VM among others now make a point of hiring staff for their social media pages and they are anything but youngsters. They are highly trained members of staff and work very hard to monitor all Social Media and attempt to interact with customers both in a formal manor and also a fun way. Its how people connect and by interacting and having a bit of fun are more likely to get people engaged and talking. I personally find Cineworld a good example on Twitter and interact with them regularly.

The 'fun' banter is also what gets them noticed and mention in the press especially at times when a customer may have a big problem and need help. Light heartedness really can help if done in the right way.
The so called "support" that you claim they provide is at the expense of British jobs. VM lost a lot of experienced staff by closing their call centre at Albert Dock to enable these idiots to flourish, even though they are barely able to splutter a coherant word in English.

It isn't just pot luck for me as to who I get through to, as I have made it clear that I will not deal with them and have been given a special UK number to call during office hours.

It really would be disturbing if the people on the facebook page to which I referred were mature people, but, thankfully, they weren't. From what I can gather, they were students employed by an agency on behalf of the supermarket to monitor their facebook page, post a few inane comments and feed back any problems.

Thankfully, the CEO of this particular supermarket agreed with my sentiments rather than yours. I received an apology, some vouchers by way of restoring the lost goodwill that this behaviour had caused and an assurance that it wouldn't happen again following retraining, so we will now have to wait and see.

I am not a lover of the attempt to make everything informal and artificial fun, I find it unprofessional, insulting and irritating (as my bank quickly found out after attempting to start to address me by my first name).

It is also a very dangerous game to play, as a VM social network member of staff found out at the start of BT Sport. His idea of "banter" and "quirky fun" involved taunting a VM customer who was complaining about the lack of BT Sports on VM about the fact that he would be missing out. Is this an example of the "highly trained" and "hard working" nature of these people that you referred to?

---------- Post added at 18:33 ---------- Previous post was at 18:03 ----------

Quote:
Originally Posted by andy_m (Post 35718364)
Just to play devil's advocate, I'm not entirely sure I think the two BsIB are compatible statements. Either they're completely up to the job, or they're a waste of time.
Exactly Andy, I suspect that Stephen is perpetuating the (thankfully now diminishing) belief that to critisise anybody from abroad, any person of colour or any immigrant/immigration policy is somehow "racist".

Quote:
Originally Posted by harry_hitch (Post 35718376)
Surely it is a different situation between cineworld and VM. What are you going to complain to cineworld twitter about? If you have a problem at the cinema (i.e. your food or drink is bad, you see them there and then to get a refund.) If I was asking for film recommendations or anything on twitter I would expect to get some banter if they thought a film I wanted to see was bad.

If you have a problem with your internet, phone or TV service, surely you want the problem sorted asap? I would not want someone bantering with me when they could be helping to give me a soloution to a problem sooner. Equally, I would not want to keep someone else (or personnally be kept waiting) with a problem waiting for a response from the twitter team whilst they were trying to have a laugh with me (or someone ahead of me). I find that pretty unprofessional.

Twitter can be very useful for basic questions/queries but the staff must use common sense. If someone sounds upset and just wants a problem fixing, is banter the right way to go? If you were complaining in a supermarket about a product being rubbish or over-priced, would you accept someone bantering with you (i.e. you get what you pay for, just try a different product or buy a cheaper one next time) before you got an apology and a refund or replacement? I have never known it be acceptable. I have known many people not get angry about a situation, but I have never felt the need to start a bit banter with someone complaining.

Personally I do not see the point of highlighting issues via twitter, a calm, collected and non angry phone call to any business is always the best way to get things sorted in my eyes.
Couldn't have put it better myself Harry, although I would add that twitter etc can be useful if the company is not sorting problems out appropriately or indeed at all.

It's AMAZING how quickly matters are resolved after one airs the companys dirty linen in public ;

Media Boy UK 30-07-2014 19:46
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Confirmed: All 'That's TV' Channels to be shown on Virgin Media.

Local TV broadcaster 'That's TV' has confimed the following channels will also launch on Virgin Media.

-Thats Basingstoke (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-Thats Surrey (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-That's Oxford (Only in some 'ITV Meridian' areas using the Oxford Beckley Transmitter).
-Thats Reading (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-Thats Salisbury (Only in 'ITV Meridian' areas using the Salisbury Transmitter).
-That's Solent (Only in some 'ITV Meridian' areas using the Rowridge VP Transmitter).

RichardCoulter 30-07-2014 20:29
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Media Boy (Post 35718531)
Confirmed: All 'That's TV' Channels to be shown on Virgin Media.

Local TV broadcaster 'That's TV' has confimed the following channels will also launch on Virgin Media.

-Thats Basingstoke (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-Thats Surrey (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-That's Oxford (Only in some 'ITV Meridian' areas using the Oxford Beckley Transmitter).
-Thats Reading (Only in 'ITV Meridian' areas using the Hannington Transmitter).
-Thats Salisbury (Only in 'ITV Meridian' areas using the Salisbury Transmitter).
-That's Solent (Only in some 'ITV Meridian' areas using the Rowridge VP Transmitter).
Thanks for the info. MB :)

I don't think that Local TV has much of a future. London Live is struggling to survive (and this is in our capital city) and is wanting to reduce costs by reducing their locally produced content to only one hour a day! Their top performing programmes are reruns of London's Burning!

There was an interesting article about this earlier today on Radio 4's 'The Media Show'.

vincerooney 30-07-2014 20:43
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by RichardCoulter (Post 35718550)
Thanks for the info. MB :)

I don't think that Local TV has much of a future. London Live is struggling to survive (and this is in our capital city) and is wanting to reduce costs by reducing their locally produced content to only one hour a day! Their top performing programmes are reruns of London's Burning!

There was an interesting article about this earlier today on Radio 4's 'The Media Show'.
nope i havent even heard about the local channel in liverpool launching. i think thats dead in the water before even launching!

Media Boy UK 30-07-2014 20:56
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by RichardCoulter (Post 35718550)
Thanks for the info. MB :)

I don't think that Local TV has much of a future. London Live is struggling to survive (and this is in our capital city) and is wanting to reduce costs by reducing their locally produced content to only one hour a day! Their top performing programmes are reruns of London's Burning!

There was an interesting article about this earlier today on Radio 4's 'The Media Show'.
At time of posting the following local channels are set to launch on Virgin Channel 159 in the coming months:

-Brighton: Latest TV (From August 28th)

2014:
-Bristol: Made in Bristol
-Leeds: Made in Leeds
-Liverpool: Bay TV Liverpool
-Manchester: YourTV Manchester
-Preston: YourTV Blackpool & Preston
-Sheffield: Sheffield Live TV

2015:
-Basingstoke: That’s Basingstoke
-Guildford: That’s Surrey
-Oxford: That's Oxford
-Reading: That’s Reading
-Salisbury: That’s Salisbury
-Southampton: That's Solent

Seen no news on;
-Belfast: NvTv
-Birmingham: City8
-Cardiff: Made in Cardiff
-Cambridge: Cambridge Presents
-Edinburgh: STV Edinburgh
-Leeds: Made in Leeds
-Maidstone: KMTV
-Middlesbrough: Made in Teesside
-Newcastle: Made in Tyne and Wear
-Scarborough: Yorkshire Coast TV
-Swansea: Bay TV Swansea
-York: The York Channel

©copyright 2014 Media Boy 2006 - 2014. An ''Keep it real and free'' Production.

For up to date list go to my blog.

MrP 30-07-2014 21:13
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
MB there is some info for KMTV on the BBC website

http://www.bbc.co.uk/news/uk-england-kent-28563207

(hope the link works!!)

1andrew1 30-07-2014 22:31
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by vincerooney (Post 35718556)
nope i havent even heard about the local channel in liverpool launching. i think thats dead in the water before even launching!
I'd heard rumours you were hosting the Friday night chat show on it live from a bar in the Albert Dock. :)

vincerooney 30-07-2014 22:51
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by 1andrew1 (Post 35718588)
I'd heard rumours you were hosting the Friday night chat show on it live from a bar in the Albert Dock. :)
haha if only! that would be the dream. the longer the show would go on the more drunk and louder id become...

spiderplant 30-07-2014 23:08
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Media Boy (Post 35718562)
At time of posting the following local channels are set to launch on Virgin Channel 159 in the coming months:

-Basingstoke: That’s Basingstoke
-Reading: That’s Reading
That's impossible! They are the same cable TV region so can't both be 159.

Media Boy UK 30-07-2014 23:13
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by spiderplant (Post 35718609)
That's impossible! They are the same cable TV region so can't both be 159.
Info was from http://www.thatstv.com/

Maybe one of them will be on Virgin Channel 879 - Where Virgin broadcast Estuary TV in Grimsby & Scunthorpe areas.

jj20x 31-07-2014 01:13
Re: Coming Soon to Virgin TV (2014) Vol. 3
 
Quote:
Originally Posted by Media Boy (Post 35718562)
At time of posting the following local channels are set to launch on Virgin Channel 159 in the coming months:

....

2014:

-Leeds: Made in Leeds


Seen no news on;

-Leeds: Made in Leeds
Ummmm.... :confused:

---------- Post added at 00:13 ---------- Previous post was at 00:12 ----------

Quote:
Originally Posted by Media Boy (Post 35718612)
Info was from http://www.thatstv.com/

Maybe one of them will be on Virgin Channel 879 - Where Virgin broadcast Estuary TV in Grimsby & Scunthorpe areas.
Strange that the North Lincs local TV channel hasn't been promoted up the EPG to slot 159.


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