Re: Upgrade from 2 - 10 meg
 

I'll do that when I get back from hols.

---------- Post added at 10:54 ---------- Previous post was at 10:06 ----------

Would I have to pay for an engineer to come out and set up my new modem, and do they know their way around computers and settings etc?

Re: Upgrade from 2 - 10 meg
 

As it is a fault with your service no

They wouldn't touch your PC - they have tools to make sure the modem is working 100% correctly. I

Re: Upgrade from 2 - 10 meg
 

Well it appears that the modem is working correctly as all the right lights are are on, it just doesn't connect, and I was told that my setting were wrong but I couldn't sort it out from their instructions. Will have to let it be, I suppose.

---------- Post added at 11:18 ---------- Previous post was at 11:14 ----------

With all due respect, is there someone in the UK techie department I can speak to. I can barely understand what some of the Indian call centre staff are saying, and please don't call me a racist. I am not, but I find it very difficult to understand them when trying to do what they are telling me.

Re: Upgrade from 2 - 10 meg
 

It's just whoever you're connected to when you ring. Have you tried posting on the newsgroups?

Re: Upgrade from 2 - 10 meg
 

No, I haven't, not sure how to do that.

Re: Upgrade from 2 - 10 meg
 

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

Re: Upgrade from 2 - 10 meg
 

Thanks.

---------- Post added at 13:34 ---------- Previous post was at 13:31 ----------

Sorry, that link didn't work

Re: Upgrade from 2 - 10 meg
 

Try this

http://www.virginmedia.com/help/cable/newsgroups/

---------- Post added at 13:51 ---------- Previous post was at 13:50 ----------

windows live mail makes a great newsgroup provider

Re: Upgrade from 2 - 10 meg
 

Sorry about the duff link hansi it was out of my folder and I didn't check it. :dunce: I hope that you have now been able to set up VM Newsgroups. They are based in the UK and staffed from 8:30am right up to 10pm with a 4 hour SLA.

Thanks musicbravo for giving the correct link. :tu:

Thanks for confirming the SLA moaningmags :tu:

Re: Upgrade from 2 - 10 meg
 

Thanks, I'll set it up on my return from hols

Re: Upgrade from 2 - 10 meg
 

https://www.cableforum.co.uk/images/...2009/08/21.png

New Virgin Modem arrived today. Upgraded from the old grey NTL box to a smaller black Virgin Media one. Lady who activated it on the phone was extremely helpful. Think I got her name wrong though, feel bad about that. Anyway, VERY happy camper! : D

Re: Upgrade from 2 - 10 meg
 

Nothing to stop you sending feedback to VM on the service you had from her and asking that she be informed. I am sure when they look at your account her name will be shown as the agent who activated your modem. :)

https://help2.virginmedia.com/assets...ackformCZ.html

Re: Upgrade from 2 - 10 meg
 

As you might have guessed my name is Margaret. The amount of times I'm called Martha or Samantha on a call is mental :erm:

Re: Upgrade from 2 - 10 meg
 

I logged onto vm website to check my status & it says I have the 10meg now but I still only get this...

https://www.cableforum.co.uk/images/...2009/08/20.png

I phoned them the other day on 151 & the bloke I was talking to said it well take 24 to 48 hours to fix this was on monday !

I think I'll have to give them another ring !

Re: Upgrade from 2 - 10 meg
 

Have you rebooted your Cable Modem?