Re: Upgrade from 2 - 10 meg
 

I'm not saying it is Virgin's fault. What I am saying is that I thought I would just be able to connect my new modem, activate it, and that would be it. Buts not so. I have reverted back to my old modem, and whilst there were a few problems in connection, it is now running but not at 10mbs. Just have to accept that.

---------- Post added at 07:37 ---------- Previous post was at 06:58 ----------

Sounds easy, doesn't it. Not so. See my post 1038. I spent well over half a day talking to India yesterday and although they activated my new modem, I could not connect, so after an hour or so, I asked them if I could re-connect to my previous modem, which they did, and that became a problem connecting too. But I think it was a problem with the IP address and after a bit of fiddling, I got it going this morning. But I guess I'll have to be happy with 5+ mbs's. At least it's double what I was getting before.

Re: Upgrade from 2 - 10 meg
 

Badabing!! Happy camper! :D

Re: Upgrade from 2 - 10 meg
 

Hemel Hempstead has moved out of the slow lane !!

https://www.cableforum.co.uk/images/...2009/08/51.png

Re: Upgrade from 2 - 10 meg
 

Upgraded a few days ago it seems. Doesn't look good though, I've sometimes had only up to 7mbps, I guess this'll change in a few days time:
https://www.cableforum.co.uk/images/...2009/08/50.png

Re: Upgrade from 2 - 10 meg
 

Has anyone noticed that the small plastic spanner they supply with the new modems to tighten the nut doesn't fit the nut? Didn't matter in my case because I can't get the bl**dy thing to work anyway but just thought it was worth a mention:)

Re: Upgrade from 2 - 10 meg
 

It did on my Dad's connection

Re: Upgrade from 2 - 10 meg
 

Since the upgrade this is more or less the same all the time here in GU14 Land

Sun, 02 Aug 2009 13:53:18 GMT

Test 1: 1024K took 976 ms = 1049.2 KB/sec, approx 8645 Kbps, 8.44 Mbps
Test 2: 1024K took 865 ms = 1183.8 KB/sec, approx 9755 Kbps, 9.53 Mbps
Test 3: 1024K took 940 ms = 1089.4 KB/sec, approx 8977 Kbps, 8.77 Mbps
Test 4: 2048K took 1722 ms = 1189.3 KB/sec, approx 9800 Kbps, 9.57 Mbps

Overall Average Speed = approx 9294 Kbps, 9.08 Mbps

Re: Upgrade from 2 - 10 meg
 

Got an email a few days back about the 2-10 upgrade, so I click the link and follow the procedure and at the end it says I'll be getting it in the next couple of months.

So I click on http://www.virginmedia.com/myvirginm.../timetable.php and Plymouth aint even listed, what's up with that??

Re: Upgrade from 2 - 10 meg
 

If I remember right Plymouth is fed from the Newton Abbott headend.

Re: Upgrade from 2 - 10 meg
 

Cheers for that, I'll just sit back and wait.

Re: Upgrade from 2 - 10 meg
 

Hi guys

I'm in Area 28 and have been advised that I've been upgraded, however I'm still running at 2mb.

I've unplugged from the router but to no avail.

I've got a NTL200 Modem (I read somewhere on here that it would be Ok depending on firmware, can I check this?)

Hope someone can help.

Re: Upgrade from 2 - 10 meg
 

Tech Support can confirm if you are actually on 10Mb if you call them.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: Upgrade from 2 - 10 meg
 

Cheers,
"Philip" sorted me out, refreshing the signal to modem from his end.

I'm flying now!

Re: Upgrade from 2 - 10 meg
 

http://www.speedtest.net/result/533586053.png

This is the best speed I can get, despite VM saying my modem is receiving 10mb. They did send me a new modem as I discussed on a previous post, but that didn't work at all, so I guess I'll have to be satisfied with this.

Re: Upgrade from 2 - 10 meg
 

Then I would phone them back and get a tech out to install the new modem. Complaning that the old one doesn't do the speed when they have said you need a new one is silly