Re: Tech Support to be charged at 0871 rate from 8 May
 

I already gathered you worked for them!

Just to add, we can go on like this all day but we seem to be going off topic!

Re: Tech Support to be charged at 0871 rate from 8 May
 

And before you say i work for them i dont. Infact i was made redundant by them so you would think i have a even bigger axe to grind with NTL than SK$. The fact is that in the 6 years i had cable TV it worked well. In the 3 months i have had Sky+ it has never worked fully and as good as the advert semm to say it is.

Re: Tech Support to be charged at 0871 rate from 8 May
 

I know you no longer work for them, had no intensions of saying other. but then again your staff on a cable forum that is recommended by NTL so I would take what you say with a pinch of salt!

No offence was intended by that comment!

I am nothing more than a customer, my opinion is nothing more than based around that!

Why would I have any reason to diss a company like them for unless they provide poor service?

I have nothing against NTL's products, it's their overal service I have a problem with. I left sky to go with NTL as I thought it would work out cheaper, and easier paying three bills in one!

How wrong I was!

Re: Tech Support to be charged at 0871 rate from 8 May
 

sky can reach all the uk cant they? but ntl have only a portion of uk homes. as far as I know - why NTL and SKY are both available to a house, NTL has the bigger percentage - i.e. in NTL areas they have more customers than SKY.
as per this comment:-

Re: Tech Support to be charged at 0871 rate from 8 May
 

Same here. I was made redundant over a year ago and have absolutely no reason to be a fanboy for Ntl.

I just like to see some balance to discussions. Sky have been charging for calls to customer services for years AND have a worse reputation IMO for keeping customers on hold than Ntl.

Re: Tech Support to be charged at 0871 rate from 8 May
 

As I said earlier, it's easy to fiddle the figures ain't it!

---------- Post added at 12:35 ---------- Previous post was at 12:33 ----------

Hey I know how to get a good discussion going!

Any chance of a job on here, I'll keep your board busy! :D

Re: Tech Support to be charged at 0871 rate from 8 May
 

Ah but we know that CSR's don't always update the notes on the account. :nono:

How many people post here saying they were promised x/y/z by Joe Bloggs in CS, but then when they phoned back got the old "I'm sorry Sir/Madam, but there's no note of that on your account" (Answer=lots)....

Re: Tech Support to be charged at 0871 rate from 8 May
 

have to agree there with you Neil, couple of times this happend that some1 would phone me back (always been promised this by india for some reason)....when I've called NTL the last couple of times I was I think lucky and speak to Swansea and there they know their stuff and dont follow a script.

Also if they broadband tech supp. is going to be handled more in the UK I dont think that people would mind paying 10p a minute.

Re: Tech Support to be charged at 0871 rate from 8 May
 

But (on SMS at least) you *could* check the full history of the account and see who had made any changes or had engineers/faults booked.
For plenty of them they hadn't had any reason to call in years and were only calling in to make changes to channels etc.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Well in my opinion I reckon there will be a lot of unhappy NTL customers out ther come may, at least with sky it ain't 10p per min which ever way you look at it!

Calling NTL is going to cost more than it does sky!

And we all know how long it takes to speak to a CS or TS at NTL not to mention the run around you get between different departments. And the follow back calls because it has not been resolved and no notes placed on your accounts!

Then what are you going to use as an excuse to put sky down?

Re: Tech Support to be charged at 0871 rate from 8 May
 

Err I'm missing the bit where the 0845 call to Ntl customer services costs more than the 0870 call to Sky.

Perhaps you can explain that to me.

Oh and while your at it explain how Sky could help fix any broadband issues that you have?

Ntl will still be cheaper for customer service and faults call than Sky.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Because the magority of calls to ntl are due to fault's with their tv or broadband!

---------- Post added at 12:49 ---------- Previous post was at 12:48 ----------

will the 0845 number cover calls relating to faults with the tv service?

I thought it was an 0871 number for faults and an 0845 number for customer services?

Re: Tech Support to be charged at 0871 rate from 8 May
 

We could actually keep this thread on topic please - If you don't mind. This is not a thread to be discussing 'notes left or not left on customers accounts' nor is it a ntl vs Sky thread either. Thank you.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Please refer to thread #91

Your a little slow today Mick I was waiting for it! :D

Re: Tech Support to be charged at 0871 rate from 8 May
 

No I am not a little slow at all - I have only just entered this thread for your information. ;)

Regardless - Please do not discuss publicly a team members request - such posts are subject to deletion.