Re: Network Congestion
 

I did 3 reboots, and 3 resets.

I finally got to talk to a guy with the most unintelligible accent on 150 (120 was a typo). He did deep resets from his end a few times, then it all burst back into life.

This sort of thing happens every time the superhub is updated... :(

Back on topic, I asked him if they were getting reports about internet problems most evenings from 8 to 10. He has no record of any.

Re: Network Congestion
 

I am not being a dick dude but the best way to avoid these problems is to buy a proper router which doesn't have them. Software updates shouldn't involve mandatory phone calls to tech support for whatever tf a deep reset is.


I wouldn't expect him to, it is way above his pay grade and they struggle with the simplest of problems. When I had a problem with with my new shub4 before Christmas I rang tech support for a new one and luckily the person who I spoke to put me straight through to second line because she didn't understand a thing I was saying.

Re: Network Congestion
 

I hope you guys are raising it with VM and asking for some level of compo. To have your connection become a jittery mess would make gaming and anything else jitter intolerant (voip, zoom/teams calls, livestreaming) pretty awful during that period. The fact it's so consistent at peak times points to a broken bit of core kit somewhere, or just a complete lack of capacity and a failover link coming into use.

Re: Network Congestion
 

It has been clear tonight but i definitely feel it when i am gaming

Re: Network Congestion: Virgin Media issues statement on latency issues
 

Re: Network Congestion
 

Bullshit, my lag while gaming is terrible and it isn't psychosomatic. I can be playing quite happily for ages, start experiencing noticeable lag and then when I check my graph later I see the mountain.

Re: Network Congestion
 

Feels like it is the first Saturday in a month that we haven't had a bump. Maybe they have finally fixed it

https://www.cableforum.uk/images/local/2022/05/12.png

Re: Network Congestion
 

I don't want to jinx it but it looks like they have fixed it. I have looked back at the last 5 days' worth of graphs and they are squeaky clean


https://www.cableforum.uk/images/local/2022/05/13.png

Re: Network Congestion
 

A bit dodgy this a.m.

https://www.cableforum.uk/images/local/2022/05/14.png

Re: Network Congestion
 

not as bad for me


https://www.cableforum.uk/images/local/2022/05/15.png

Re: Network Congestion
 

MORE LARGE SPIKES TONIGHT.

https://www.cableforum.uk/images/local/2022/05/16.png

Re: Network Congestion
 

It looks like something is just starting for me:

https://www.cableforum.uk/images/local/2022/05/17.png

Re: Network Congestion
 

Now been confirmed "There is a complex fault and is taking a little longer to fix"

Re: Network Congestion
 

oh but it can't be, it is exclusive to the TBB link which doesn't matter because we have got samknows

Re: Network Congestion
 

There are two faults one is the Thinkbroadband saga, also there is a local area fault.
My B.Q.M. looks horrendous still.

Another graph that I monitor from a property approx 5Km from here is near enough perfect now.