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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   General : Petition to highlight/embarrass VM into improving the way that they treat customers (https://www.cableforum.uk/board/showthread.php?t=33709497)

RichardCoulter 14-11-2020 16:02
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by Legendkiller2k (Post 36058166)
You do know this is technically a privately owned forum and Ofcom can do nothing against it or its posters right?
You throw the fact you have a disability around a lot on here and on another forum.

But anyway i'm glad you finally got your VM issue sorted hopefully now you can enjoy the services you are paying for, you should still seek a refund though for the time you was without such services.
Once again, accusations without any proof. "Throwing my disability around"? Do you mean when I answer perfectly reasonable questions relating to it or where It's mentioned where relevant?

It was announced earlier this year that Ofcom are to take over regulation of the internet in the UK:

'Ofcom will be put in charge of regulating the internet, the government has announced, with executives at internet firms potentially facing substantial fines or even prison sentences if they fail to protect users from “harmful and illegal content” online.'

Thank you for the kind words in your last paragraph, everything is getting back to normal now and Spiderplant has been extremely helpful to me behind the scenes, which I thank him for. If more members were as kind, non discriminatory & helpful as SP, this forum would be a much better place.

Mythica 14-11-2020 16:14
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RichardCoulter (Post 36058182)
Once again, accusations without any proof. "Throwing my disability around"? Do you mean when I answer perfectly reasonable questions relating to it or where It's mentioned where relevant?

It was announced earlier this year that Ofcom are to take over regulation of the internet in the UK:

'Ofcom will be put in charge of regulating the internet, the government has announced, with executives at internet firms potentially facing substantial fines or even prison sentences if they fail to protect users from “harmful and illegal content” online.'

Thank you for the kind words in your last paragraph, everything is getting back to normal now and Spiderplant has been extremely helpful to me behind the scenes, which I thank him for. If more members were as kind, non discriminatory & helpful as SP, this forum would be a much better place.
You stated my post was meaningless drivel. How is that being kind? I've also had problems with you in the past of accusing me of laughing at your disability which categorically didn't happen.

Mad Max 14-11-2020 17:31
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Time this was locked.

RichardCoulter 14-11-2020 17:51
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by Mythica (Post 36058185)
You stated my post was meaningless drivel. How is that being kind? I've also had problems with you in the past of accusing me of laughing at your disability which categorically didn't happen.
Yes you did and this was resolved by Mick in the summer of 2018. Don't you think it's time to grow up, move on and stop stirring things up as Mick has requested? You do realise that deleted posts aren't actually deleted at all and are simply hidden from public view so the evidence still exists.

I wondered why you hadn't posted for a month and then started repeatedly trolling this thread.

---------- Post added at 16:51 ---------- Previous post was at 16:50 ----------

Quote:
Originally Posted by Mad Max (Post 36058195)
Time this was locked.
Agreed, it's now being used as a vehicle for personal attacks and trolls.

Mythica 14-11-2020 18:01
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RichardCoulter (Post 36058198)
Yes you did and this was resolved by Mick in the summer of 2018. Don't you think it's time to grow up, move on and stop stirring things up as Mick has requested? You do realise that deleted posts aren't actually deleted at all and are simply hidden from public view so the evidence still exists.

I wondered why you hadn't posted for a month and then started repeatedly trolling this thread.

---------- Post added at 16:51 ---------- Previous post was at 16:50 ----------



Agreed, it's now being used as a vehicle for personal attacks and trolls.
I'm pointing out evidence of you bringing your disability into things that aren't there. I can categorically state I did not laugh at your disability. There is no evidence as it didn't happen. You wouldn't show me then and you won't now. Though as then, if you have evidence, then I would love to see it and as I said back in 2018, I would apologise. The reason I state that is I'm 100% that I didn't laugh at your disability.

If you want treating with respect, you first need to give it. I don't need to grow up nor am I trolling the thread, I'm replying to your posts. I posted evidence which you asked for and shown how these posts always go. I still don't understand why you are with VM if you get such appalling service with them. Well I can guess.

You were given advice which you choose to ignore, what do you expect people to think?

Hugh 14-11-2020 18:07
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Enough - let’s keep on the topic, please.

Legendkiller2k 14-11-2020 18:08
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RichardCoulter (Post 36058182)
Once again, accusations without any proof. "Throwing my disability around"? Do you mean when I answer perfectly reasonable questions relating to it or where It's mentioned where relevant?

It was announced earlier this year that Ofcom are to take over regulation of the internet in the UK:

'Ofcom will be put in charge of regulating the internet, the government has announced, with executives at internet firms potentially facing substantial fines or even prison sentences if they fail to protect users from “harmful and illegal content” online.'

Thank you for the kind words in your last paragraph, everything is getting back to normal now and Spiderplant has been extremely helpful to me behind the scenes, which I thank him for. If more members were as kind, non discriminatory & helpful as SP, this forum would be a much better place.
Defo try to get refunded for you not having a tv service during that period of time you are certainly entitled to one.

Hugh 14-11-2020 18:09
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by Legendkiller2k (Post 36058203)
Defo try to get refunded for you not having a tv service during that period of time you are certainly entitled to one.
https://www.virginmedia.com/help/automatic-compensation

Quote:
On 25th March 2020, we paused our automatic compensation scheme because of Covid-19. The good news is it’ll be back from 1st June 2020.

This means we’ll be paying credits according to the scheme for:

An unresolved total loss of home phone or broadband service reported on or after 1st June 2020
A delayed activation (installation) of home phone or broadband service with an original scheduled date on or after 1st June 2020
A missed technician appointment for home phone or broadband service booked on or after 1st June 2020
We’ll also continue to adhere to all government guidance to make sure we’re keeping our people and customers safe at all times. Please note that there are two circumstances where credits won’t be paid under the scheme based on safety concerns related to Covid-19:

If we can’t attend a customer’s home because they’re self-isolating or shielding
If a technician can’t attend an appointment because they’re required to self-isolate and a replacement technician can’t be arranged at short notice

RichardCoulter 14-11-2020 18:22
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Thanks for the info guys :)

I shall be asking about compensation when Ofcom ring me on Monday.

RobboEdin 14-11-2020 19:36
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Sorry, I see no mention of TV in the compensation information above.

pip08456 14-11-2020 20:24
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RobboEdin (Post 36058211)
Sorry, I see no mention of TV in the compensation information above.
Don't worry, Richard will push for it and get it.

Paul 14-11-2020 20:27
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RichardCoulter (Post 36058198)
Yes you did and this was resolved by Mick in the summer of 2018. Don't you think it's time to grow up, move on and stop stirring things up as Mick has requested? You do realise that deleted posts aren't actually deleted at all and are simply hidden from public view so the evidence still exists.

I wondered why you hadn't posted for a month and then started repeatedly trolling this thread.

---------- Post added at 16:51 ---------- Previous post was at 16:50 ----------



Agreed, it's now being used as a vehicle for personal attacks and trolls.
You are not a moderator of this site.
You have been warned about this many times, stop now, or i'll stop you.

MrP 14-11-2020 22:31
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by pip08456 (Post 36058217)
Don't worry, Richard will push for it and get it.
Or claim to anyway

RichardCoulter 15-11-2020 00:40
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by MrP (Post 36058234)
Or claim to anyway
I have never stated how much I pay, you however...

Quote:
Originally Posted by MrP (Post 36018690)
Was paying £99 for "free" phone calls, top BB and TV without sports / movies. Seven months ago was offered Movies for free for 6 months. When that expired i cancelled it. Two weeks later offered Sky Sports (not HD), Movies and SIM with 5Gb data a month for an extra £3pm. Now paying £102pm.
Quote:
Originally Posted by MrP (Post 35993698)
I'm on Full House with 2 TIVO boxes for £98pm
Got a call from their sales team and swapped one box for a V6, upgraded broadband to 350Mbps and no activation fee.
Also tried to include Sky Movies for £20pm which I declined, reduced it to £10pm which I still declined so they included it for free for 6 months after which I'm free to cancel.
So still paying £98pm!!

pip08456 15-11-2020 00:44
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 
Quote:
Originally Posted by RichardCoulter (Post 36058248)
I have never stated how much I pay, you however...
He didn't say you had.


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