Re: Data Breach Incident
 

The Lloyds Banking Group chap did say that they had wondered how the scammers knew that people had accounts with banks owned by the LBG or if they were doing it randomly and just kept getting lucky.

I explained the problems i'd had as a result of the Virgin Media data breach and he thanked me for solving the puzzle. Apparently, they are using the sort codes held by VM to identify who we bank with. Then, they call the person on the phone number held by VM after spoofing their originating number to appear to be from the bank that the VM customer uses.

They let it be known that they have more information about you to try and make the call sound more authentic e.g. they will ask for you by your full name or offer to call you on your mobile if it's more convenient.

I posted a warning on facebook to alert others and a friend (who uses VM & banks with Barclays) said that she had been caught out by them two days ago (on her birthday of all days).

Re: Data Breach Incident
 

Maybe some of them are posting on the internet, under their own name, confirming who they bank with.

Re: Data Breach Incident
 

;)

Re: Data Breach Incident
 

"The database was used to manage information about our existing and potential customers in relation to some of our marketing activities.
No financial details were included in the database which was accessed"
https://www.virginmedia.com/help/data-incident

Re: Data Breach Incident
 

That was....laugh out loud funny!

Re: Data Breach Incident
 

Maybe some have such a hatred of VM they will blame them for anything they can even when it is proved that the data breach did NOT include any passwords or financial details, such as bank account number or credit card information.

Re: Data Breach Incident
 

Thanks for that SP. It seems that Lloyds were right the first time then in that the scammers were stabbing in the dark and hoping that the person banked with whoever they were claiming to be. They probably said 'Lloyds Banking Group' to hedge their bets as that covers more than one bank. Their fraud division did say that they would never introduce themselves as such though, but would state the name of the division where they were from.

---------- Post added at 11:57 ---------- Previous post was at 11:54 ----------

She didn't do this to my knowledge before the incident (on Facebook anyway). I see nothing funny about a young lone parent being scammed out of money on her birthday, but everyone's humour is different I suppose.

---------- Post added at 12:01 ---------- Previous post was at 11:57 ----------

Neither her or myself "hate" VM to my knowledge, what a bizzare thing to come out with. I am annoyed that they treated the security of our personal data in such a shabby manner, but they have apologised and compensated me for the incident without any formal proceedings being needed. I have accepted their apology and agreed to a further contract upon agreement of a much better deal.

Re: Data Breach Incident
 

It was a low flying comment that still managed to go right over your head.

Re: Data Breach Incident
 

Rudeness.

Re: Data Breach Incident
 

Richard, you've completely missed the point I was making that entertained Pierre. You have confirmed in this thread that you bank with Lloyds Banking Group.

You've got 8,000 posts on this forum and almost 20,000 on DS.

I've no idea what other forums you may be on but I would imagine someone could gleam significant amounts of information about your spending habits, DWP benefits you receive, the area of the country you live in and other personally sensitive information. Mainly because you post under your own name.

Re: Data Breach Incident
 

All very good points, but I use a pseudonym.