Re: BBC iplayer problem
 

Hate replying to my own posts :-(

I've just had a response on the VM support forum, that the congestion in my area now has a review date of March 2015, the third fault ref I've had for it. So from getting TiVo installed in July 2014 and reporting problems pretty much since the start...

Re: BBC iplayer problem
 

That's totally unacceptable, shame on you Virgin!

Re: BBC iplayer problem
 

Yes, that is pretty poor. If it's a problem relating to congestion, you wouldn't have thought it would take so long to increase capacity.

Having said that, maybe the way the system was set up needs unscrambling, which could take longer than resolving a more straight forward problem. Still, having to wait three months does seem excessive.

Re: BBC iplayer problem
 

Sorry to Hi-jack this, but seems relevant, rather than starting a whole new thread. We have NEVER had satisfactory iPlayer use on our Tivo over the 2 years + we have had it (including 2 replacement units), and mid last year gave up and bought a smart Blu-ray player which is SUPERB, never stutters or struggles at all on iPlayer (and gets Amazon instant video as well).

our contract is up in February, I'm really thinking of just chucking out VM TV. We pay a lot of money for an unsatisfactory service, and VM customer service just don't care. So I think I might have to suffer a little and lose a few channels (such as Gold), but save a lot of money AND frustration by not using the Tivo

Oh, and it spontaneously re-boots itself mid-program - which meant it lost us the last 10 minutes of recording Esio Trot on New years day !! Fortunately we could watch it on iPlayer on the Blu-ray player we have bought - but really, the Tivo is chuffing pointless now...

Re: BBC iplayer problem
 

It now turns out that our broadband-proper is also beginning to suffer at peak times, and has a utilisation fault logged against it. Buy one-get-one-free :-(

Re: BBC iplayer problem
 

What do Customer Services say about your complaint? They should be taking it seriously as it is a problem for so many people and it needs dealing with.

Re: BBC iplayer problem
 

I must admit to using the TiVo iPlayer app for the first time in two years last night and although it loaded up reasonably quickly, once I started watching the show all I got was the dreaded spinning circle.

I gave up after a minute and switched to my TV's app which worked perfectly. Can't say I'll be trying the TiVo app again in the future. If anything I'm doing my bit to ease congestion in my area :p:

Re: BBC iplayer problem
 

Is anyone actually able to use their i-Player during the evening without interruption? It's been horrendous in my area recently.

Also, does anyone know when we are getting the new version of i-Player? I'm still hoping this will resolve the main issues at least. I thought this was coming before Christmas, but I guess they didn't say which Christmas. :rolleyes:

Re: BBC iplayer problem
 

Yes.

No release date has been announced AFAIAA.

Who are "they"? I can't find timescales mentioned by VM. Just a BBC blog from last May that said "We are hoping to bring this to YouView and Virgin Media TiVo devices this year".

Re: BBC iplayer problem
 

I don't know, Spiderplant but I read it somewhere. I don't think it was a blog, I thought it was the BBC - however it was a few months ago and I've forgotten now.

Re: BBC iplayer problem
 

I've seen this too, it is on you view now. however, I thought the iplayer issue was being resolved by VM on 20th January.

Re: BBC iplayer problem
 

There is no single iplayer issue. If you have been quoted a date of 20th January, that could be the planned date for a network capacity upgrade in your area.

Re: BBC iplayer problem
 

Actually not local date- nationally, from vm themselves. vm have a fault on iplayer utilisation which should be fixed by then, but in the past the date was extended.

Re: BBC iplayer problem
 

Who at VM told you this? Did they give you a fault ticket number?

Re: BBC iplayer problem
 

Nke5339?