| spiderplant |
06-02-2013 09:06 |
Re: Channel renumbering - your views.
Quote:
Originally Posted by Horizon
(Post 35532641)
And I don't agree with your views on channel re-ordering (as you may recall...), we both know why that was stopped and it was nothing to do with customers but the convience of ntl call centre staff.
|
I don't have any objection to reordering. It's renumbering that's the problem. And yes, it is partly because VM have to provide support. How can the call centre help if they don't know where the customer has put the channel? (The other problem happens when new channels are added on numbers that the customer has already used.)
The ability to reorder was lost in the rampant Telewestification than happened after the merger. The Telewest EPG didn't have that feature. |
