Cable Forum - Why I hate VM's Indian tech support

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- - Why I hate VM's Indian tech support (https://www.cableforum.uk/board/showthread.php?t=33690759)

thenry

26-11-2012 18:19

Re: Why I hate VM's Indian tech support

did you give them your mobile number so they can text you the tracking number, ETA etc.

Russ	26-11-2012 18:30

Re: Why I hate VM's Indian tech support

No, I wasn't even asked for my mobile number.

thenry

26-11-2012 18:33

Re: Why I hate VM's Indian tech support

call them again and speak to retentions instead of offshore. just say theres an order on my account could you please add my mobile number so the tracking number and ETA can be sent to me.

Mick Fisher

27-11-2012 14:31

Re: Why I hate VM's Indian tech support

Quote:

Originally Posted by Russ (Post 35502458)

Just keeps getting better and better.

We were told a superhub would arrive today, I stayed in all day and...yep you guessed it, it did not arrive. Rang VM tonight only to be told the agent who said he'd sent it and would be with me today had no right to do so as it hasn't even been dispatched yet and would take 3 to 5 days.

What the hell is wrong with this stupid company??

you answered your own question :erm:

:)

Take thenry's advice and refuse to deal with the Pune muppets by going straight to retentions. I know you shouldn't have to, but in reality it is the only way to get some proper support from VM.

Russ	27-11-2012 14:54

Re: Why I hate VM's Indian tech support

And what a surprise - the superhub arrived just now. All set up and working, a good and constant 30mb signal. Happy at that but not so at the left hand constantly not knowing that the right is doing.

Mick Fisher

27-11-2012 15:16

Re: Why I hate VM's Indian tech support

Quote:

Originally Posted by Russ (Post 35502810)

And what a surprise - the superhub arrived just now. All set up and working, a good and constant 30mb signal. Happy at that but not so at the left hand constantly not knowing that the right is doing.

Long may that continue :cool:

jempalmer

28-11-2012 00:34

Re: Why I hate VM's Indian tech support

Keep everything crossed Russ, I hope it lasts. Post your tbb monitor :). (In the correct thread, of course :D).

ssy	29-11-2012 11:49

Re: Why I hate VM's Indian tech support

OMG! I used to work for VM and even I used to hate calling the offshore agents.

Mick Fisher

29-11-2012 15:18

Re: Why I hate VM's Indian tech support

Quote:

Originally Posted by ssy (Post 35503818)

OMG! I used to work for VM and even I used to hate calling the offshore agents.

qasdfdsaq

29-11-2012 16:47

Re: Why I hate VM's Indian tech support

Quote:

Originally Posted by ssy (Post 35503818)

OMG! I used to work for VM and even I used to hate calling the offshore agents.

I've seen this happen.

Peter_

30-11-2012 18:25

Re: Why I hate VM's Indian tech support

Quote:

Originally Posted by ssy (Post 35503818)

OMG! I used to work for VM and even I used to hate calling the offshore agents.

Every member of staff hates calling offshore unless they are very special.;)

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