Re: So Long Tivo - Back to Sky - Close but no cigar!
 

I completely agree re Sky STB software and the new HD EPG improves it further , however I would have to disagree re VM engineers , in my time with VM we never had a bad one , they've always been polite , took shoes off before entering property and been generally helpful that said I live nowhere near you. Enjoy your Sky TV. :)

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

you say that and yet forums like this are full of complaints where they have botched the cabling....and if technicians are being overbooked then doesnt that show how disorganised VM is? if they can't even give the correct number of jobs to engineers then theres no hope.....the fact if the matter is if you did a poll comparing customer service experience of sky and VM I can guarantee sky would win hands down....

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

And my dad did too. Saved himself a fortune he did. And he got the right satellite first time, too :D

---------- Post added at 22:51 ---------- Previous post was at 22:50 ----------

If that was all that was involved then you might have a point. But it isn't, so you don't.

---------- Post added at 22:53 ---------- Previous post was at 22:51 ----------

And how many people is that exactly? Probably not more than a dozen I suspect. Which is hardly indicative of anything really.

Though do agree, in principle if not in general, with your points.

---------- Post added at 22:58 ---------- Previous post was at 22:53 ----------

Yes, and forums such as this are mostly populated by a self-selecting bunch of people who are affected by something called negativity bias.

Put simply, people will join forums to complain more than they will to praise.

If that is, indeed, a "fact" then you will have no problem proving it with appropriate and verifiable figures from a reputable source. So I await them with interest.

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

So why the long winded update about your $ky install,you think anyone on a cable forum is interested? and your subsequent ill mannered jibe at the VM engineers, petty stuff indeed!

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Well its hardly rocket science is it? if it was difficult the engineers wouldnt get paid the crap they do...


Turning that around, how many companies have you come across that have a bad reputation for customer service from a dozen people you know? there aren't many, and that in itself tells you something.


But there is no smoke without fire....and there are many people who have had just as crap service but who don't frequent these forums...

Here you go:

http://media.ofcom.org.uk/2011/11/25...vels-revealed/

---------- Post added at 08:44 ---------- Previous post was at 08:43 ----------

Because this thread is about dumping Tivo for sky, if you don't like it don't read it.....

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

So how much do they get paid then; and how does that compare with Sky installers? Facts and figures please.

And whilst you're at it, don't forget the figures to prove your previously stated comment that...

I assume you need more time to do this as you haven't provided any yet; as requested.

I have agreed that you have a point, in principle. However, there's no evidence to suggest that such bad installs and crap CS is the norm.

But, turning that around (see, we can both do that!) I'm sure that there are many more people who have had perfectly good install/service from VM who don't post to forum either.

Here you go:
http://www.zdnet.co.uk/news/networki...tats-40092600/

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

[/QUOTE]

My linked article is nov 2011, yours is april 2011.....i win!

---------- Post added at 09:29 ---------- Previous post was at 09:27 ----------

Well I don't work for either but I doubt its above 30K......

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

:rolleyes:

Thanks for confirming that you're basically trolling 'cos you don't have a clue.

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Not tocause (more?) dissention, but
Zarf2007 linked survey of "customer service satisfaction for landline, fixed broadband, mobile and pay TV providers"

Carlwaring linked survey of "landline and broadband provider" (no broadband or pay TV).

as with all surveys, it depends what question you ask (and how you ask it).

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Fair point. However, the gist of my argument still stands in that people are more likely to complain than praise and such problems are not the experience of the majority of customers.

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Totally agree, if you are happy with a service you tend not to comment.

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Strangely I tend to complain & praise quickly. The number of times I have called somewhere and asked for the manager / owner & said great job by so-en-so. Only to be told that it is rare ,amazes me. For locals to Cardiff - great service above & beyond etc "Wishing Well card shop l" Last week :)

Come on guys if someone is great tell the world & of cause the boss:D

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

I agree with you on that.

Re: So Long Tivo - Back to Sky - Close but no cigar!
 

Had my tivo installed recently no complaints about engineer, retentions OR offshore....
so i must be 1 of the lucky ones???????