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-   -   MAJOR NETWORK ISSUE (17 Jan 2012) (https://www.cableforum.uk/board/showthread.php?t=33684721)

Sirius 17-01-2012 18:50
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by Mr Angry (Post 35364341)
Calm down everyone.

It's just been announced that the outage is due to an electrician checking some building wiring in an apartment block in the South of England and accidentally uncovering the HQ of the national modem cloning network.

Police and tactical firearms experts along with two qualified technicians (not necessarily VM technicians) are attending the scene and normal service shall be resuming shortly.

Thank you for your patience.

:clap:

Very good indeed

denphone 17-01-2012 18:51
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by a01020304 (Post 35364428)
will we all get some compensation for loss of service?
l somehow don't think so.

SiJ2000 17-01-2012 18:54
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??

Turkey Machine 17-01-2012 18:57
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by a01020304 (Post 35364428)
will we all get some compensation for loss of service?
Only at Virgin's discretion may they compensate angry/irate/agitated customers. However remember you pay for an "up to" service and you don't pay for a Service Level Agreement, so technically they're not obliged to give you a single penny. :)

Sounds like their core network switches had a problem if it knocked out a lot of their internet and TV delivery. There will be an internal investigation no doubt, but don't expect the findings to be made public.

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Quote:
Originally Posted by SiJ2000 (Post 35364433)
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
Or putting a mop into the bottom of the racks and soaking the cables...

Digital Fanatic 17-01-2012 18:58
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by a01020304 (Post 35364428)
will we all get some compensation for loss of service?
No, only total loss of service for more that 24 hours. it's in the T&C's, no service provider can guarantee a faultless service.

SiJ2000 17-01-2012 19:00
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Sounds fair...

a01020304 17-01-2012 19:02
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by SiJ2000 (Post 35364433)
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
that sounds like atlantic 252 when they switched over to the other transmitter at 7pm, it would go dead for a few seconds and they said it was the cleaner just plugging in the hoover :-)

Digital Fanatic 17-01-2012 19:06
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Mines been ok for a while now, everyone elses ok?

Tricky Trevor 17-01-2012 19:06
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Needed to ring Virgin Mobile but got a message to call back later as they are having 'technical issues'.

Also,no on demand on Tivo,network down

Area 30

denphone 17-01-2012 19:07
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by Digital Fanatic (Post 35364448)
Mines been ok for a while now, everyone elses ok?
Yes mine has improved significantly in the last 40 minutes.:)

SiJ2000 17-01-2012 19:08
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Mine continues to improve...

gunner45 17-01-2012 19:09
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by Digital Fanatic (Post 35364448)
Mines been ok for a while now, everyone elses ok?
I've been back OK since about 20 minutes ago. Previously, only some websites were loading.

I'm on the Hayes UBR.

Digital Fanatic 17-01-2012 19:10
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Good stuff :)

Must be a major routing fault somewhere. Glad I wasn't in this evening :D ;)

jimgors 17-01-2012 19:10
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
It's been ****'d for days no one bothered to read my post... Everynight latency goes mental, speeds half and sites don't work.

MovedGoalPosts 17-01-2012 19:11
re: MAJOR NETWORK ISSUE (17 Jan 2012)
 
Quote:
Originally Posted by Mr Angry (Post 35364376)
www.extremedwarfporn.com is back up and working......for anyone who's interested.
You just know someone out there is going to google that and then set up a site :erm:


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