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-   -   TiVo : Why can't Virgin Media ever get their customer service right?? (https://www.cableforum.uk/board/showthread.php?t=33684015)

nstokes 21-12-2011 18:58
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349129)

Some of them say that, and others don't. However many of them still defend their employer, and are not giving an opinion as a consumer.
what is wrong defending your employer? If they like the company they work for and they think it is a great place to work and they think the business can be very big, then surely they can defend if?

Tim Deegan 21-12-2011 19:03
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by nstokes (Post 35349121)
The call didnt cost anything as it is free from a VM phone line. I think that the OP is taking this all the wrong way and dealing with it in the wrong manner as well. If you are unhappy email CEO office and make a complanit but not only that the OP needs to make a suggestion to VM on how to IMPROVE the CS.

Ok can we all now calm down and drink some beer, it is xmas after all :D
Time is money, and my time is very valuable. I can really do without having to waste my time making multiple calls to solve a problem that should have been sorted out when I placed the order.

How do you know I haven't made a complaint to the CEO office?

It seems that there are some people on here who seem to want to gag any bad press about VM.

---------- Post added at 18:03 ---------- Previous post was at 18:01 ----------

Quote:
Originally Posted by nstokes (Post 35349135)
what is wrong defending your employer? If they like the company they work for and they think it is a great place to work and they think the business can be very big, then surely they can defend if?
Like I said, I can fully understand employee loyalty. But people should remove their blinkers occasionally, and see it from a consumers point of view.

Hugh 21-12-2011 19:05
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349129)
Personally I've only ever had to call Sky a few times over 15 years, and didn't really have any problems with them. So I'm not really qualified to comment on their CS.

---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------



Some of them say that, and others don't. However many of them still defend their employer, and are not giving an opinion as a consumer.
a) which ones don't?
b) have you ever considered that their opinion as a consumer may co-incide with that which you regard as "still defend their employer" - they may be disagreeing with you because they disagree with you (as do others who are not VM employees), not because they are being loyal.

nstokes 21-12-2011 19:05
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349137)
Time is money, and my time is very valuable. I can really do without having to waste my time making multiple calls to solve a problem that should have been sorted out when I placed the order.

How do you know I haven't made a complaint to the CEO office?

It seems that there are some people on here who seem to want to gag any bad press about VM.
They are open 7 days a week and upto 10pm i believe. I dont think people want to gag VM as you say but are giving there opinion on the situation, it is a forum for disscutions about this sort of thing. Ive you re read some of the tread and my 1st post then you would see that some people have said yes they made a mistake and could of done things better but no point crying over spilt milk as to say. This issue is resolved. Like i said 1st post, if you have identifed an area that is weak and needs improving email the CEO office and tell them your sugesstion on how it would help customers AND the business

Hugh 21-12-2011 19:08
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349137)
Time is money, and my time is very valuable. I can really do without having to waste my time making multiple calls to solve a problem that should have been sorted out when I placed the order.

How do you know I haven't made a complaint to the CEO office?

It seems that there are some people on here who seem to want to gag any bad press about VM.

---------- Post added at 18:03 ---------- Previous post was at 18:01 ----------



Like I said, I can fully understand employee loyalty. But people should remove their blinkers occasionally, and see it from a consumers point of view.
Once again you conflate disagreement with your viewpoint as wanting to gag you - you seem to be able to complain quite a few times about people wanting to gag you all the time, and you have put your complaint in more than one thread; don't you recognise the contradiction in what you are (repeatedly) stating?

Tim Deegan 21-12-2011 19:09
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Andrewcrawford23 (Post 35349095)
When i worked at VM TS i had someone like him on the phone and no matter what you told them they never accept it and always said yoru VM and it your problem even though the problem was with there computer and if tim was liek this person then i say even more he got good cusotmer service as this type of person are insulting wihtout being abusive
Don't judge me :mad:

You don't know me, or anything about me, or the conversations. I was extremely polite with the first three calls, and only got irate when I was lied to. As I'm sure you would if you were lied to.

With that attitude, then you obviously used to work in the right place.

nstokes 21-12-2011 19:09
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Hugh (Post 35349148)
Once again you conflate disagreement with your viewpoint as wanting to gag you - you seem to be able to complain quite a few times about people wanting to gag you all the time, and you have put your complaint in more than one thread; don't you recognise the contradiction in what you are (repeatedly) stating?
maybe he likes making people GAG or even being GAG'ed him self, if you know what i mean ;):D

Hugh 21-12-2011 19:09
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349150)
Don't judge me :mad:

You don't know me, or anything about me, or the conversations. I was extremely polite with the first three calls, and only got irate when I was lied to. As I'm sure you would if you were lied to.

With that attitude, then you obviously used to work in the right place.
Oh, the irony....

nstokes 21-12-2011 19:10
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349150)
Don't judge me :mad:

You don't know me, or anything about me, or the conversations. I was extremely polite with the first three calls, and only got irate when I was lied to. As I'm sure you would if you were lied to.

With that attitude, then you obviously used to work in the right place.
you say dont judge, havn't you just done that? :shocked:

Tim Deegan 21-12-2011 19:14
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Hugh (Post 35349148)
Once again you conflate disagreement with your viewpoint as wanting to gag you - you seem to be able to complain quite a few times about people wanting to gag you all the time, and you have put your complaint in more than one thread; don't you recognise the contradiction in what you are (repeatedly) stating?
That's because various posters have said that I should contact the CEO's office rather than post in a forum. So why would they want me to do that?????


This is a forum, and this thread is fully in context with the web site.

---------- Post added at 18:13 ---------- Previous post was at 18:12 ----------

Quote:
Originally Posted by nstokes (Post 35349151)
maybe he likes making people GAG or even being GAG'ed him self, if you know what i mean ;):D
Personal insults aren't very funny, and are also against forum rules. So mods please remove the offending post

---------- Post added at 18:14 ---------- Previous post was at 18:13 ----------

Quote:
Originally Posted by nstokes (Post 35349153)
you say dont judge, havn't you just done that? :shocked:
I had evidence of their behavior. They had no evidence of my behavior during the calls.

nstokes 21-12-2011 19:17
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349155)
I had evidence of their behavior. They had no evidence of my behavior during the calls.
and your comment "With that attitude, then you obviously used to work in the right place." isnt n insult?

---------- Post added at 18:17 ---------- Previous post was at 18:15 ----------

Quote:
Originally Posted by Tim Deegan (Post 35349155)
[/COLOR]

I had evidence of their behavior. They had no evidence of my behavior during the calls.
doesnt mean it was in insult, it was his opinion which he is entitled to say

devilincarnate 21-12-2011 19:19
Re: Why can't Virgin Media ever get their customer service right??
 
Tim can I just ask something here from what you posted in reply to one of my posts. You have said that you own a company and also if some was unsure you would like them to ask a manager? But now when people are having a opinion on here you are starting to get irate (If one of your staff did this, What would you do or say?)

I can see both sides of the argument as I have been on both ends.

martyh 21-12-2011 19:24
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by nstokes (Post 35349144)
They are open 7 days a week and upto 10pm i believe. I dont think people want to gag VM as you say but are giving there opinion on the situation, it is a forum for disscutions about this sort of thing. Ive you re read some of the tread and my 1st post then you would see that some people have said yes they made a mistake and could of done things better but no point crying over spilt milk as to say. This issue is resolved. Like i said 1st post, if you have identifed an area that is weak and needs improving email the CEO office and tell them your sugesstion on how it would help customers AND the business
That seems to be the underlying trend these days .As long as the issue gets resolved ....eventually...no harm no foul .That is totally the wrong way to aproach customer services .

nstokes 21-12-2011 19:27
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by martyh (Post 35349165)
That seems to be the underlying trend these days .As long as the issue gets resolved ....eventually...no harm no foul .That is totally the wrong way to aproach customer services .
actaully my point, if it gets resolved in the end, no point being angry. Its not like someone has died over it :) or did they??? :D

devilincarnate 21-12-2011 19:28
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by nstokes (Post 35349166)
Its not like someone has died over it :) or did they??? :D
Most who have read this thred:D:D:D:D


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