Re: Virgin aims to tickle loyal customers.
 

'Sam' part of the Facebook Virgin Team also said it was per box before I corrected him. He came back a bit later and said I was correct but my tickle would not be replaced :o(
Makes me think if a staff member on here and Facebook still think it is per box then doesn't surprise me they are sending out wrong tickles.

I don't blame DF or Sam (as it may not be their area to know) or anyone really just that I get tickled and think finally me after spending over £100 a month with them and then they tickle me with something I already in effect pay for!

Re: Virgin aims to tickle loyal customers.
 

That isn't good. I know these are free tickles but they are being given out as a way to thank loyal customers for their custom. It doesn't make you feel all that great when they give you something you already pay for. And they can't even discount your package by the amount because it is included already!

If you had been paying £7 per month extra and they knocked £7 off your bill, that would be good. Maybe that is what they think they have done??

Re: Virgin aims to tickle loyal customers.
 

It will have been sent to all customers with Sky HD on at least one box. It's to point out that it's now on all boxes and is per account - not everyone will have been already aware

Re: Virgin aims to tickle loyal customers.
 

Fair enough I'm all for a bit of communication from Virgin but don't call it a tickle then.
All the tickles I have read about on various forums and facebook/twitter etc have all been customers getting a little extra like the 0870/0845 phone bundle or pc healthcheck etc.
Don't send a message through my tv saying I have been tickled and point out something I already have.

Re: Virgin aims to tickle loyal customers.
 

The original announcement about tickles seem to highlight that your tickle is valid:

http://mediacentre.virginmedia.com/S...ckle-21b0.aspx

"Virgin Media today unveiled a new strategic marketing campaign aimed at existing customers to reward them for their loyalty with magic moments as well as highlighting the great value extras they already get at no extra cost."

"They will be directed to a tickle terminal, an online destination where they can see individual tickles meant just for them, as well as alerted to things they already get but may not realise which draws attention to ways they can get the most out of their subscription."

Re: Virgin aims to tickle loyal customers.
 

I see what you are saying Chad.
Hopefully I will get retickled with something I don't already pay for then.
Just annoying reading here and elsewhere people getting other freebies and currently a person taking phone, tv, BB and mobile from them gets nothing.......as yet

Re: Virgin aims to tickle loyal customers.
 

Well I've just seen their video http://tickle.virginmedia.com/tickle-team/, and someone is getting a new TV and a Tivo box. Now that's what I call a tickle. I wonder how long have they been with them. With all that it must have been from RB's birth.

Re: Virgin aims to tickle loyal customers.
 

That makes Trickytree's tickle look even more like a slap in the face:D

In seriousness I hope trickytree does get a nice tickle.

Re: Virgin aims to tickle loyal customers.
 

I still have no tickles to claim. only been with them since 1996 at three different addresses.

Re: Virgin aims to tickle loyal customers.
 

Maybe they'll send you a tickle to let you know you can now access SKY Anytime. Based on Trickytree's experience, that would be a valid tickle!

Re: Virgin aims to tickle loyal customers.
 

Couldn't be any worse as the first name of the couple tickled in that video was Mr & Mrs Richardson. That's my surname and it's not me or my Mum and Dad. :(

Re: Virgin aims to tickle loyal customers.
 

The only tickle I want from Virgin Media is Sky Atlantic(kle).

Re: Virgin aims to tickle loyal customers.
 

If they come where I am, I will eat my hat.
are all the virgin team taught bull

Re: Virgin aims to tickle loyal customers.
 

Just to clarify, are you suggesting the post by Nedkelly is bull?

Re: Virgin aims to tickle loyal customers.
 

I have spoke to Virgin Media call centre on several occasions and every time
they had to try a few times to get it all.

one time my phone went off I spoke to three people and they said the fault was my phones, so i invested in two more, and the problem was still there.
and they told me that everything was ok and sent a engineer, 4 time he went from my home to one of their boxes before he discovered they had given him the wrong account