Cable Forum - 50M Installed Finally But...

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 50M : Installed Finally But... (https://www.cableforum.uk/board/showthread.php?t=33677427)

pip08456

08-05-2011 22:17

Re: Installed Finally But...

Quote:

Originally Posted by Ignitionnet (Post 35232187)

Oh don't be. I'm expecting a call from the CEO's office tomorrow to confirm how my install went. After VM's errors delaying the install by a month I managed to get them to step in and expedite things slightly. :D

"Yep it's all great apart from that the broadband is appalling, the Superhub needed 6 reboots yesterday and the VoD doesn't work properly. Phone line and linear TV fabulous though - those bits that purely by coincidence don't rely on the network's return path..."

You must update us on the result of the call! Don't forget to ask them if they have a VMNG300 knocking about as well!

Welshchris

08-05-2011 22:18

Re: Installed Finally But...

Just a thought here, im wondering if the superhubs are suffering a similar problem to what we saw between VMNG300, Ambit 256 and the Motorolla BSRs initally.

I dont mean an issue where people disconnect, but what we seem to be seeing is some areas suffering with people on the superhubs and others not and it was the same with the ambit modems and Motorolla BSRs.

I know of 5 people here now on the superhub in Swansea and neither seem to be having a problem. I know of 2 people in Essex and neither having a problem.

pip08456

08-05-2011 22:20

Re: Installed Finally But...

Quote:

Originally Posted by Welshchris (Post 35232211)

Nah Chris, it has problems with Cisco UBR's as well. Basically it's a POS!

Chrysalis

08-05-2011 22:28

Re: Installed Finally But...

regardless of BSR, they cant be blamed for its LAN side issues.

Ignitionnet

09-05-2011 08:28

Re: Installed Finally But...

I blame the Superhub for my needing to reboot it 6 times yesterday, I blame the network for the dubious performance.

It being some kind of compatibility issue makes no sense given that performance drops substantially during peak periods.

Chrysalis

09-05-2011 08:59

Re: Installed Finally But...

vmng300 on the way yet?

Ignitionnet

09-05-2011 10:21

Re: Installed Finally But...

No call from CEO's office, no response on forums or from Twitter team yet.

Don't have time to chase right now, or to be frank the inclination.

pip08456

09-05-2011 14:09

Re: Installed Finally But...

Feel like you're getting the "fob off" Igni or have they just put you on their ignore list?

VM's typical customer service.

Ignitionnet

09-05-2011 14:25

Re: Installed Finally But...

Actually I had my call, she was very, very good and offered to put me through to UK tech support which obviously I couldn't do as at work.

She told me that any time I could call her and she'd assist and transfer me, very, very impressed.

Issue with latency has been confirmed as upstream congestion.

pip08456

09-05-2011 14:45

Re: Installed Finally But...

Quote:

Originally Posted by Ignitionnet (Post 35232498)

Wasn't Beverly by any chance?(she's brilliant!)

I thought we'd all agreed it was upstream congestion, nice to have it confirmed though.

Ignitionnet

09-05-2011 19:47

Re: Installed Finally But...

Canned response from tech support.

Quote:

I have checked your local chassis (router) and can see that there are periods of high load which will cause your speed to slow. If this load continues to increase this will be passed to our network teams to look at ways to alleviate some of the load. We are sorry for any inconvenience this may be causing you.

[img]Download Failed (1)[/img]

craigj2k12

09-05-2011 19:59

Re: Installed Finally But...

Quote:

Originally Posted by Ignitionnet (Post 35232795)

Canned response from tech support.

[img]Download Failed (1)[/img]

the manchester server is giving packet loss for everyone at the moment

Tazz	09-05-2011 20:33

Re: Installed Finally But...

Quote:

Originally Posted by Ignitionnet (Post 35232795)

Canned response from tech support.

http://www.pingtest.net/result/40145822.png

Hmm I went through 6 months of them... Dont expect anything to be fixed any time soon :dozey:

Welshchris

09-05-2011 20:38

Re: Installed Finally But...

Tazz i used to live in a high student area and i went through over 3 years of it, every 7-9 months network would become oversubscribed and they would give a date of 2 months which would turn out to be more like 6 months for upgrades.

Ignitionnet

12-05-2011 13:58

Re: Installed Finally But...

Had to reload Superhub today after it forgot how to forward TCP packets.

Checked service status and, while it obviously doesn't apply to me, my account number flagged this up:

Quote:

You will currently be experiencing a loss of TV & broadband internet services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised:May 12 2011, 12:55
Estimated repair time:May 12 2011, 16:54
Fault reference:F001602701

Hugely confidence building when you think I've had the service for less than a week and this is the second total CATV outage there has been nearby.

Quote:

Broadband feature interruptions
The following issues may be affecting some aspects of your Virgin Media Broadband service.
You will currently be experiencing a loss of TV & broadband internet services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised:May 06 2011, 20:45
Estimated repair time:May 07 2011, 00:45
Fault reference:F001596899

All times are GMT. The time now is 00:58.

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