Re: Superhub Firmware Beta Test
 

I do not think they are lying , they probably thought it was the correct item and never bothered to double check with someone else.

Re: Superhub Firmware Beta Test
 

Good news i've defo got a vnmg 300 incoming on monday, CEO contact i had was superb by the way, has found 1 and has sent it to me. I should be v happy once again on monday. Bye bye superslug hub you've been a pain in the arse.

Re: Superhub Firmware Beta Test
 

Keep us updated and that does sound more promising.:)

Re: Superhub Firmware Beta Test
 

Nearly one week with the VNMG300 and what a difference. No disconnections full speed all the time.

However, graph below is typical of the last couple of days with maximum latency up and down like the preverbial whores drawers!! The packet loss around 07:30 is also the first of any significance I've noticed (the blip at 04:00 was a scheduled download).

http://www.thinkbroadband.com/ping/s...25-03-2011.png

Cheers
Grim

Re: Superhub Firmware Beta Test
 

I too now have my service back up and running with a VMNG300.

Service from the CEO office was very good, and did exactly as promised.

Works well with my 'old' d-link router, full speed, low latency and all of my network now works.

ALL of my problems (well IT based anyway as im still going grey) have been fixed by slotting in the '300 so very happy.

I do not think it will be long until VM realise that they are going to have to offer this as an alternative to the Superhub. They will be getting too many complaints through the CEO office for this to be sustainable, and the modem is cheaper to buy than the hub (well at least it should be). If customers are asking for less they should get it!

Re: Superhub Firmware Beta Test
 

All great news so far. CEO or retentions to get one, spread the word!

Re: Superhub Firmware Beta Test
 

You are unlikely to get a VMNG300 from Retentions as they cannot send out modems of any sort and if they get TSC to send one it will be a Hub or a standard modem.

Re: Superhub Firmware Beta Test
 

Good news, i have the vmng300 modem and its superb, jitter is now 2ms instead of 25ms+ i'll put up a graph once its been running long enough. CEO guy i had, if he does come on here thank you dude you were superb.
:D:D

Re: Superhub Firmware Beta Test
 

cant wait till I get mine now, more and more people saying it has an affect on jitter. I wouldnt expect a change of modem to have an affect so that is another question mark over the superhub.

Re: Superhub Firmware Beta Test
 

One of these days I'll composite all the times you've posted this alternating with people that have managed to do it regardless. :p: :D

Re: Superhub Firmware Beta Test
 

Did they get one from Technical Support or an Engineer or even Customer Relations?

Of course they did not because none of those departments actually can send or fit one.

They managed luckily for them to have one sourced for them by the CEO's office, but as with all good things that has to come to an end because the VMNG300 is getting as rare as hens teeth so soon the will be no magicians hat to pull one from and then we all wait for the firmware upgrade.

Re: Superhub Firmware Beta Test
 

Well VM will do 'anything' to not lose customers. If/when the situation comes there is none left and someone says either give me vmng300 or I leave, I think I know what VM will do.

You guys said they wouldnt give loyalty discounts on 30mbit, and VM changed their policy and did that, it will be the same with these vmng300's.

We know already the bridge mode doesnt fix the higher jitter on the superhub, so it still seems its weak hardware processing power still drags it down even in bridge mode.

Re: Superhub Firmware Beta Test
 

Exactly where are these VMNG300 modems going to appear from as they are getting rarer by the day or are Virginmedia going to employ Harry Potter.:rolleyes:

Get real the supply of VMNG300 modems is finite and they are getting fewer by the day.

Re: Superhub Firmware Beta Test
 

would come from supplier, unless you claiming all of a sudden the means to manufacture them has stopped. I dont want to hear a claim about terminated contracts either, obviously new ones can be made.

Or are you going to tell me VM will change their behaviour on rententions they have had for a decade?

Re: Superhub Firmware Beta Test
 

Retentions can only send customers equipment that is in the supply chain, they cannot order more from a supplier and have never been able to

Neither for that matter can CEOs