Cable Forum - Finally arrives here !

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Finally arrives here ! (https://www.cableforum.uk/board/showthread.php?t=33675871)

Re: Finally arrives here !

Quote:

Originally Posted by Sinth (Post 35194099)

Light year? come on that`s iffy ;)

It was meant to be an example of his ability to exaggerate :LOL:

Re: Finally arrives here !

Quote:

Originally Posted by Sinth (Post 35194099)

Light year? come on that`s iffy ;)

If you think that's iffy, take a look back at some of Telfords posting history, it takes "iffy" to a whole new level

:rolleyes:

Re: Finally arrives here !

Didn`t realise Telford had cable soo you are all right lol

Re: Finally arrives here !

Quote:

Originally Posted by Sinth (Post 35194107)

Didn`t realise Telford had cable soo you are all right lol

Yup! No idea when it was introduced here, but I remember my Nan having the good old Telewest with the green numbers at the top right on TV.

Re: Finally arrives here !

Quote:

Originally Posted by Sinth (Post 35194107)

Didn`t realise Telford had cable soo you are all right lol

Telford has cable and it was just upgraded to carry 100Mb this week.:)

Re: Finally arrives here !

Look folk, it real as my ebilling is in credit of -Â£103.00 as I owe virgin media zero bill this month and the activation fee is free of charge upgrade to 100Meg from 30Meg. No charge as they credit me Â£30.00 for activation fee. 100 Meg no problem here so far! Got 4ms ping and 0ms jitter!

Re: Finally arrives here !

Quote:

Originally Posted by telfordcable (Post 35194250)

So explain why the Billing Overview image you posted specifically says Virgin haven't billed the account yet, when you have had broadband for ages, have just said you have had previous bills, and that 100Mbit was an upgrade to an existing service

Re: Finally arrives here !

Quote:

Originally Posted by BenMcr (Post 35194252)

Virgin haven't billed the account yet, when you have had broadband for ages

It will happen when you are in big credit ahead and no bill this month! Why don't you put Â£103 credit in and you will find out next month will be no billing and saying aren't you new to virgin yet on your account ?

Re: Finally arrives here !

Quote:

Originally Posted by telfordcable (Post 35194254)

Ok I'll check they system tomorrow

Re: Finally arrives here !

http://s3.postimage.org/6mabs5omq/Untitled.jpg

---------- Post added at 00:25 ---------- Previous post was at 00:25 ----------

Quote:

Originally Posted by BenMcr (Post 35194255)

Ok I'll check they system tomorrow

Good! I am not lied as I am honest!

Re: Finally arrives here !

Quote:

Originally Posted by telfordcable (Post 35194257)

Good! I am not lied as I am honest!

That doesn't prove anything. You could log into to a completely different e-bill account to the billing overview account

I also don't see the bill line that says you were over Â£100 in credit

Re: Finally arrives here !

Quote:

Originally Posted by BenMcr (Post 35194260)

That doesn't prove anything. You could log into to a completely different e-bill account to the billing overview account

I also don't see the bill line that says you were over Â£100 in credit

That's was last year ebilling (2010)

Re: Finally arrives here !

So post this year's e-billing then.

If you want people to believe what you say, then post proof of it

Re: Finally arrives here !

Quote:

Originally Posted by BenMcr (Post 35193772)

If it's a new contract (which 100Mbit) is, then that's not true. The DSR would apply

Not according to the DSR it wouldn't.

http://www.out-law.com/page-430#services

Quote:

Cancellation period for services

- if the performance of the contract is completed before the expiry of that 7 working day period, on the day when the performance of the contract is completed.

http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

Quote:

Different rules apply to services where the consumer agrees that the
service starts before the usual cancellation period expires. These
rules are as follows.
Where you have supplied the required durable information before
the service starts and the consumer agrees to the service
starting before the end of the usual cancellation period, their
cancellation rights will end when performance of the service starts

So again, the cancellation period is forfeited as soon as the service is installed and working.

Re: Finally arrives here !

Quote:

Originally Posted by qasdfdsaq (Post 35194263)

So again, the cancellation period is forfeited as soon as the service is installed and working.

Also in the DSR document:

if the consumer agrees that the service can start before the usual cancellation period ends, but you do not provide the required written information until after the service has started but provide it in time for it still to be useful, cancellation rights will last for seven working days after the day the consumer receives the information. But if you finish providing the service within seven working days after the day the consumer receives the required durable information, cancellation rights will end on the day of completion

and

if you do not provide the required durable information at all, your consumer’s right to cancel ends after three months and seven working days counting from the day after the day on which the contract was concluded. This applies whether or not the consumer agrees that you can start the service before the cancellation period ends.

So it all depends on when you get the service compared with when you receive the 'durable information' which in Virgin's case is a written contract sent out by post (and whether there is any dispute as to whether the information was provided at all)

As we don't know the sequence of events you can't tell for definate whether the DSR would apply or not, or for what period. Which is why I said they probably can't and also mentioned Virgin's 28 MBG