Re: Slow Speeds in SA1 area of Swansea
 

No maybe about it, anyone who checks your connection using the tools available have instant access to the snr levels, both on the ubr and on your modem. Had it been seen previously it would already have a fault reference number.

Re: Slow Speeds in SA1 area of Swansea
 

Complaint or no, my advice still stands. Using your real mail address in the groups is not a good idea Chris.

Re: Slow Speeds in SA1 area of Swansea
 

CEO office contacted me today they have found the problem.

Traced it to a local cabanet.

He said the SNR should be a min of 22% where mine is under 17% and this is what is causing the problems and it has been passed onto the team involved.

Re: Slow Speeds in SA1 area of Swansea
 

The SNR is on the cable and should be above 20 db, below this will cause slow speeds.
As Mags has said the CEO are not technical.

Re: Slow Speeds in SA1 area of Swansea
 

Re: Slow Speeds in SA1 area of Swansea
 

Re: Slow Speeds in SA1 area of Swansea
 

Welshchris,

If there is a problem with SNR on your Cab. then why as the on call Network Engineer for Swansea have I heard nothing?

I have checked your Node, UBR and there are no issues there. If there is this SNR issue then I would have heard about it by now as it would have been affecting a lot more than just yourself.

For over two weeks you have complained here that there are "Problems with VM's Network". I will let you know again what I told you on the 4th of this month in a PM...there are no issues off your UBR or Node. If there was this big issue as you have said, then I would expect to see a HUGE influx of calls for slow speeds, as you are situated in an area that has a big student population.

Re: Slow Speeds in SA1 area of Swansea
 

I cannot answer that, but i have posted on here what i have been told on the newsgroups and what i have been told by VM CEO themselves. I also passed on the message that u give me saying that u urself couldnt find a problem and they only replied well theres definately one now.

U can check urself with what they posted as a reply on the newsgroups.

Re: Slow Speeds in SA1 area of Swansea
 

Chris,

I have just sent you a PM.

Re: Slow Speeds in SA1 area of Swansea
 

thanks replied... I appreciate the help ur trying to give thanks.

Re: Slow Speeds in SA1 area of Swansea
 

Not a problem Chris

Re: Slow Speeds in SA1 area of Swansea
 

Well just had a call from someone called Mark at Virgin Media to say my problem has been fixed. Wheather or not its true i dont know i will wait to speak to the engineer this afternoon and see what is happening.

Re: Slow Speeds in SA1 area of Swansea
 

Your issues were still unrelated.

Re: Slow Speeds in SA1 area of Swansea
 

i just hope the net holds out now lol

Re: Slow Speeds in SA1 area of Swansea
 

If you had a call saying your issue was fixed then surely they cancelled any engineer visit at the same time if he was coming about the same problem.