Cable Forum - Pathetic excuse.

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- - Pathetic excuse. (https://www.cableforum.uk/board/showthread.php?t=33638673)

Re: Pathetic excuse.

Quote:

Originally Posted by SteevieNiteHeat (Post 34638313)

But STILL, some if not most routers do not support this, so then what can we use??

It is down to virgin to provide measures so we can check this information!

With the phone package, they dont charge people for calls WITHOUT showing the important information so we the customers can check, such as date, time, number called, duration and cost of each call etc, and yes we even have the choice for FULL itemised billing, so if they can apply this to the phone package, they can easily apply it to broadband! But like has been said somewhere above, they are now saying they cannot as their STM model is a joke and a lot of people have been hit with STM without even using their connections, yes there is a fault with it, and this is virgin's way of denying all liability for problems with THEIR STM model! Its the typical VM BS of lying & even having the cheek to blame US the customers that put the phat bonuses in their pockets for sitting on their useless (often fat) backsides as they cook up even more ways to screw its PAYING loyal customers over yet again!

Point prooved, enough said! This will be my final word on the matter as nothing anyone can say will make me change my mind!

So you would be happy to pay for a version of itemised billing on your internet traffic? Or has VM stopped charging for that on the phone bill? Or do you expect that for nowt?

Re: Pathetic excuse.

Most likely for nowt like all customers expect

Re: Pathetic excuse.

Quote:

Originally Posted by SteevieNiteHeat (Post 34638265)

IF every router could do it (and I know mine cannot) and people transfer files between PC's by network, how do you think them files are transfered??? yep you got it, it goes through the router,!

Wrong you set it to monitor the WAN port only

Re: Pathetic excuse.

So if we the customers had access to such information, wouldn't that mean it'd finaly be possible (at last) to establish the true percentage of customers falling foul of stm on a daily basis?

Coincidence?? hmmm..

Re: Pathetic excuse.

Quote:

Originally Posted by watzizname (Post 34638454)

Yes exactly my point :) :)

Re: Pathetic excuse.

It suits VM to STM more than they should it saves them money, to supply the customer a way to see what is being used is one way the customer could prove they shouldn't be SMT'd. Will dig around but almost sure OFCOM did say if limitations were in place customers had to have the ability to see their usage supplied by the ISP.. But it was a long tinme ago I was in this discussion so will need to dig about. Mind one waay to perhaps make this happen would be if large numbers of VM customers complained to OFCOM about being SMT'd without the ISP allowing them access to usage and their own downloaded software said you hadn't used enough to be smt'd.

Re: Pathetic excuse.

VM can just say routers and 3rd party software can tell you how much you have used

Re: Pathetic excuse.

Quote:

Originally Posted by SteevieNiteHeat (Post 34638484)

Yes exactly my point :) :)

You didn't answer my question I see.

Re: Pathetic excuse.

Quote:

Originally Posted by darthlinux (Post 34638829)

VM can just say routers and 3rd party software can tell you how much you have used

So you keep regurgitating. However, in the context of Florence's post that response is too far off the mark. If the statment she made was correct about the ISP having to supply usage data, then the line of "go get the data yourself" frankly is not good enough.

Re: Pathetic excuse.

The big problem is if your 3rd party software said you shouldnt be stm'd and you were and rang up virgin to complain they'd just turn around and tell you that your monitoring software must be in error. If they did show usage rates on a web interface there would be no uncertainty and we could put the old "stm'd out of hours" to bed once and for all. While we dont have access to the figures that VM are holding we can't argue a case that you have been wrongfully stm'd.

Re: Pathetic excuse.

The trouble with some people insisting that VM should provide usage data for comparison rather than getting it themselves is a bit daft. Do we really think the the people asking for it will actually believe VM if it doesn't say what they want? Then they will be back at the point of having to get the information themselves to prove VM wrong anyway.

However as it's a lot easier to just say "that isn't right" without being able to prove it, I shan't hold my breath.

Re: Pathetic excuse.

it's one thing to say you've not hit the STM limits but its another thing to *proove* you're STMd. Getting under 5mb on a 20mb connection is not proof.

Re: Pathetic excuse.

Almost exactly 5Mbit downstream and 192kbit upstream is usually pretty unequivocal though.

Re: Pathetic excuse.

Quote:

Originally Posted by dev (Post 34639354)

Getting under 5mb on a 20mb connection is not proof.

TBH when downloading from Giganews hitting 20Mbps for 20mins of so then all of a sudden a drop to a constant 5Mbps is more than enough proof imo. ;)

Re: Pathetic excuse.

The bottom line is that VM is all mouth and no trousers. They want to offer high speeds so they can get the big numbers on their adverts, but don't actually want to provide it.