Re: [Merged] CR3-Feedback & Questions in Here Please.
 

lol only 5 bytes not much then :erm: or is it? suppose depends on how much memory the stb has :confused:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

the point is, if they used the logo, we would know if we were getting E-tv for future programs.....***big brother*** lol......as its only three days away...i got my guide to go to saturday today...which is Four days away isnt it?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Edited highlights of Sam's post that started this whole thread; my emphasis:

"we have begun the rollout of the much discussed CR3 software to Langley...
We are now in a position to answer questions...
We would also welcome your feedback...
Please use this thread specifically for questions directed to the ntl product team regarding the new software, or to share your feedback with us
We won't be in a position to respond to questions as they come up, but Neil has kindly agreed to ... send them to us. We will then respond once we have collated all of the answers...
we will not answer questions about future developments, other than to give general intentions. We will, however, answer all queries, technical or otherwise, on this specific software where we can...
We look forward to your comments and questions."

It may be "unofficial", but I doubt that she posted all this entirely without the knowledge of her employers and colleagues.

Probably not, but she used only this website to announce upgrade dates for all the regions. I cannot believe those were unauthorised leaks.
Not an essay, but I would like to see some sign that those in a position to have got the message(s) and are in fact planning to do something about it. Otherwise, I can only assume that all this feedback has disappeared into the black hole of ntl Customer relations, and we have all (over 600 posts now) been wasting our time providing it.

Years of development, months of "testing", and they managed to produce this. :shocked: :Yikes: :rolleyes: It was bad enough when it first appeared, but why has the 1:10 am channel hopping suddenly started?????????????????? And when is it going to stop?????????????????

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Just to correct my earlier posting (here), it appears as though Favourites works in the same way to the Front Row listings. I'm not sure why the scrolling is different in these views, perhaps someone in the know can answer?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

PLEASE tell the ntl product team that we want the page up/down back in the miniguide if you haven't already thats my one major gripe with cr3.

otherwise i quite like it so far.....

dunno anything about the 1:10 issue as dont tend to watch tv at 1:10 in the morning LOL maybe thats what ntl was thinking when they choose the screenblanking / changeing channel thing to happen then (assuming its delibrate and not some weird bug.)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

just use the favourites list for listings you can use page up / down in that.

1:10 AM channel hopping??....maybe thats for the best..do you sleep?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It may be 1:10 now but if the old software is anything to go by then when we go back to GMT it'll happen at 00:10 (ie: when I'm trying to watch Star Trek on Sky One)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yes, when I'm ready to. :)

I wasn't aware that I am paying for a time-limited service. Imagine ...
... you bought a Front Row movie, and missed the most important part ...
... you bought pay-per-view boxing, and missed the knock-out ...
... you missed the soprano failing to hit that high note ...
... you missed an England stand-off kicking a drop goal ...
and all because ntl decided - all by themselves - that you'd prefer to watch QVC for a few minutes?

The old 'blanking' problem was bad enough, but this is extremely annoying, and it should not happen.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

yes but thats annoying cus it takes up to much of the screen. just as well bring the guide up whats the point of favourates anyhow it seems to show all channels then maybe thats just cus i dont have an favorates set.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I agree that it would be nice to get some feedback from ntl: as several common points have been raised by a number of users, e.g. performance problems, Mini Guide problems, etc. Having said that, I think their immediate priorities are to complete the e-TV work for L3.1 and then get B3.2 rolled-out. Shortly after that would be a good point to stake stock of the feedback they've received via CS, Cable Forum and Digital Spy as all customers will have an EPG that is pretty much identical in terms of looks and functionality (well, apart from those stuck with B1.5). It would be particularly interesting to hear if ntl: have been surprised by any of the feedback received so far, e.g. they might have been expecting comments about performance but maybe something that wasn't previously on the agenda is now being considered?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

well you have to admit QVC is better than alot of the stuff on T.V nowadays...however i see your point. As for the soprano failing to reach the Peak Note...now that would be funny.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It also seems to happen at 23:10. I was just watching Dirty Sanchez on MTV and it just switched to some other channel (I don't know which one as the display still said 604 and there was no DOG) for about 10 seconds. :rolleyes:

NTL had better fix this bug soon or they'll start to lose customers. The screen blanking on the old software was bad enough but this is ridiculous :grind:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

To paraphrase, you think we're stuck with what we've got? Oh, joy! :rolleyes: Let's speculate:
L3.1 - finished any time now,
B3.2 - finished Autumn 2004?
review feedback - finished Christmas 2004?
fix and test bugs - finished end 2005?
roll-out - Summer 2006?
"coming soon" rumours start - Jan 2005? ;)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I heard that the next update is "coming soon"


there started a "coming soon" rumor already :pp

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I am sure NTL post here on an official basis. Otherwise why would they vanish as soon as the problems start to appear. It would not be hard for one of them to post even something short like "thanks for the feedback....we are looking into sorting out the problems and will give a further update when we know more"
Well, it would not be hard if it were not for the fact they have to discuss what is posted here in some musty old board room before anything is posted.
Just speculation of course ;)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

With this problem going on for so long and now to get even worse on the new software, you have to wonder whether the NTL executives actually watch their own cable TV service. If they do then they obviously don't care enough to have it fixed.
So far this year what has NTL given me? They have given me some inferior software that makes my TV viewing experience even worse and now they are increasing the price of that inferior service.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I got LCR3 Today...Kirklees...4001-2B

Overall i think its great...i think it will be even better when i get used to the blue but already it is better than the pink...

Another thing that a really like is the Mini View in the guide i think thats a great idea...but like most others i would say it seems slow at the moment and i would also like to see a PgUp/PgDn 100 channel jump for the miniguide

Overall 9/10 till i get used to the colour lol

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

When I first got it and played with it I though it was great. However, when I actually used it for the intended purpose, I have grown to hate it.

The navigation logic is flawed and is slow.

The time and hassle involved in setting up reminders in the main guide for programmes next day or the day after (or just beyond the mini guide limit of about 8 hours hours) is so bad that I usually don't bother and instead I use the radio times and a post-it note stuck to the STB. You'll get mighty sick of seeing "programme information unavailable" and having to wait whilst watching a miniTV view of a front row advert - which it switches to whenever you venture into "programme information unavailable" territory in the main guide.

I rarely had my STB freeze up when using the old EPG software or just watching TV but now that happens too frequently for my liking.

The brief blank screens we used to get at 23:10 and/or 1:10 are now much worse and during which it even changes your channel by itself sometimes.

Also, there is so much wasted real estate on the screen. They could present more information and hence require less clicks (or provide the same information and use less screen space in the mini guide and favourites pop ups).

Overall , I get the impression that this software is desperately trying to be something that it will probably never be. Functional, in every sense of the word.

The blue is much better than the pink though. ;).
Oh, and I do like the channel favourites re-ordering.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The new interface performs extremely poorly.

Scrolling through TV listings as you watch a channel is very laggy. The TV guide itself is next to useless, with even the initial 'choose a category' page taking a good few moments to load. Scrolling through the thing is a nightmare..

The software is so bad that I can't believe anyone at NTL actually tried using it before it was shipped out.

Is it the digital boxes themselves which are not powerful enough to render the new graphics quickly enough?

Perhaps my expecations are too high - but all I want is something that performs as well as Sky's interface. Is NTL able to match that?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Has nobody considered the fact that maybe, just maybe, the 12:10/1:10 thing might have something to do with the old software still? Maybe there was a workaround in place to minimise the effect, and this workaround causes funny things to happen on the new software. Once all the forced downloads have gone out and everyone has the new software, NTL will be able to turn it off, and it will all be okay.

That's what I reckon, anyway.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

you have four balls now tristan....is your sig about you? .... i dont know how to change my sig.......however i need to change it cus...the ring 2 has been put back 8 days till the 18th november 2004

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

you can do it in user CP :D link for it is near the top on the left under where it says 'you are here'

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Or we can do it for you :D ;)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Has anyone else had constant freezing since they got this new software? Sky one and e4 regularly freeze and even BBC was doing it 2nite. It probably happens more but i dont watch enought TV to see.

One thing is for sure, my cable modem signal levels are hanging on by the skin of their teeth since we got the new software upgrade....

:(

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The software on your stb cannot possibly change the levels arriving at the cable modem within your house, something else has changed the levels to both your STB and modem.
Call CS, and get someone out.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Picture freezing is a tell-tale sign of signal level problems. There may have been a new connection in your street, or maybe some ingress from somewhere nearby, that's started recently. Give NTL a call and get them to send an engineer out.

Incidentely, there's no way that the STB software update could affect your cable modem -- they use completley different technologies (in Langley areas anyway).

EDIT: Dammit, just too quick for me!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

In yer face four balls :pp :D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

any thought on the new VG channel

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

that is the vg channel ????

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

what the hell... VG channel?

explain for me please!
:)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Trollish behaviour, stirring it up over a thread he started the other day. He has been banned and that thread has been removed. :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Thank you PEM....and Dragon..but PEM beat me to it, lol...such good mods on these forums:pp

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

i see...
thanks!

*cough*MR2*cough*
:D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

http://www.cableforum.co.uk/board/sh...&postcount=628
Joes rep is fantastically accurate (on and offline!)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Unfortunately, it seemed that it was all okay immediately after LCR3 arrived, and it seems like it has only started happening in the last couple of weeks. Maybe they already have turned off the old software in this area, and that's why it is happening it now?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The tech who was out at my house the other day said that he's replacing 10 boxes a day because they can't cope with the new EPG. My 4000 box has just about given up the ghost and I'll be after a new one as its sooooooooooooooooooo slow.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

My box seems to make the blank outs at around 11, then 11:30 then 12pm.

Don't know why it's different times to you, I have CR3 4001-2A box in Cardiff. SNR level 33.6db at the time.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I think return power is an important figure.

Mines high at 56 apparantly.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Sorry for breaking any previous discussions but something has to be done about this new EPG thing. Its so slow and is full of errors.

I mentioned my dislikes earlier in the thread. After a few more days it has :

- Moving/browsing anything im sure is even slower
- Crashed more times that i can remember
- Crashed on loading the diary, i mean come on!
- It takes ages to start up
- The biggest pain has to be not being able to browse more than 5 channels before it flicks off. If i change channels the EPG comes up, ok. Well i use my arrows to browse i click through about five channels and the EPG GOES OFF! I have to wait a while for the STB to settle down before i can browse again without cut offs. I wish we had the function where the browse button is indeed the browse button and we press it and the EPG stays on until we press it again. And theres also the

- Lack of page up and page down, argh
- NO first channel button
- Double skip! on browsing the programs on the EPG

The only good things being, nicer colours and nice channel guide (although its annoyingly slow!), a confirm/cancel on the reminders and the program channel re-ordering.


I really do hope they sort these issues out im quite shocked at how long this software has been in the making just to release it in a state like this. Sorry to the developers but its just not up to sratch for modern day interface and functionality. :(

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

if you press the TV button the miniguide should show untill you press the TV button again

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Sorry if this has already been asked (43 pages of posts, not enough time, and all that)...

How do you retrieve details of the prgram you are watching with the new software, equivalent to what you used to get by pressing Select on the old software? Also, how do you retrieve these same details from the Mini Guide?

It used to be so obvious. Thanks in advance.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

By pressing browse in both cases.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

or 'i' if you have a new remote :D.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Last night at 1.10am the channel changed to a music channel while still remaining on 300, the box didn't allow me to change channel or perform any operations until 1.12am.

Bugs to be fixed in a later version:
1. EPG losing programs and information needing reboot to gain all channel information again.
2. Exiting interactive gives large delays if pressing numbers on the remote or any other function - waits for the epg to come up.
3. If scrolling up and down programs using the channel + - buttons sometimes will skip 2 instead of 1.
4. The 1.10am change to a random channel causing the box to be unusable for 1-2 minutes, later reverts back to the channel set.
5. The 'fix' for the memory problems sometimes locks up instead of a cold reboot, causing the box to be rebooted by hand using the power cable.
6. Return path seems too high in most areas, presumably this is a software problem as when first booting when connection status is 3, on my box the return power is 34, later when it changes to 5 - Connected the return power goes much higher (54).
7. Less important but when watching certain channels the EPG seems to become slower - for example when watching BBC 1 the EPG is fast and responsive, when watching say a music channel in the 800s the EPG becomes very slow and unresponsive.

I hope you at NTL can pass this on and maybe work on a fix for these problems, we know this will take time, but I think once these problems are fixed customers will be alot happier - THEN you can start to roll out channels with red button as I think this is less important than operational software.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Can someone else check something for me? Press Guide and select "Sports channels". Does anyone else see BBC 1Xtra in there instead of in the music and radio channels?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Also BBC Radio 2 i think is in the entertainment section

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

the "press red" icon appeared on langley BBC 1 in Langley during a break for D-Day (and advert for D-Day) but when i pushed it only the non transparent bridge appeared...oh well. at least i saw the logo :D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The "press red" you refer to was broadcast to all services, as i saw it on one D-Day advert when I was watching through Analogue Terrestrial.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

When I turned on the television this evening I got the message that the software had been "updated" (this is in Reading). I`m not sure what NTL have managed to do, but the EPG now runs so much more noticeably slower than it did before. When you step through the channels on the mini guide there is a noticeable delay between the channel name and the current programme being updated, then another delay before the next programme is updated. With the old EPG you could rattle through it at a rate of knots.

Is there any valid reason why NTL decided to arbitrarily redefine what button does what on the remote control? That is particularly annoying.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Is it time for me to get annoyed? Since the upgrade, I too have been experiencing some of the problems already highlighted, but just lately it seems to be worse! Slow epg etc; epg not loading, "BAUKM" error message and so on. This past weekend it got worse; Box read 305, tv showing Q Music??; Sunday afternoon the stb display is flashing all sorts of numbers & symbols (a reboot cleared it!) and on Monday morning switched it on, display says 704 tv showing CNBC Europe.

I make a call to CS (polite & sympathetic response) need an engineer they say, unfortunately the "system" was down and they could not book a visit directly, but promised to pass on my details for the service dept to contact me directly. No call Monday!

On Tuesday I call again and tell CS about no call back on Monday. CS rep tries to get to the "screen" to book me an engineer visit, but the system is down. The CS Rep gets a colleague to try (in case it is her machine) but that did not work; she did promise to speak with the service Dept and get back to me. As promised, she called back to say that she has asked them to treat me as a priority, and to call me directly. No call!

Today I go through the same process; describe the fault and tell them that I was expecting a call "as a priority". Again the "system" would not let them access the appointments screen, but they would get someone to call me back........ I am still waiting!!

When should I get annoyed about this? I am not having a "dig" at the helpful ntl people that visit this site, on the contrary, I am hoping to benefit from their wisdom! :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Not sure if this is related to the upgrade, but I've never seen it happen before the upgrade so I am forced to wonder.

News 24 was on in the background, interviewing an American politician about Ronald Reagan when suddenly there was the theme tune to "Minder", obviously a little out of place so I turned round to look at the telelvision.

Despite the fact that the cable box was still showing 125 on the display, it was outputting Paramount Comedy 2 and refused to respond to any button presses. About 20 seconds later it sorted itself out and went back to News 24.

I hope this is a one off and not indicative of a bug in the software.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Sadly, that was probably the new, improved 1.10 screen blanking, now complete with random channel changing. :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I didn`t pay attention to what time it happened, if I have the television on at that time tonight I`ll be sure to make a note of it.

I know if you get infinite monkeys typing you can end up with Shakespeare, perhaps that is the approach that NTL take to getting their STB software written.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

If you are lucky. My box is normally left on News 24 overnight. Everytime I`ve come back to it the next day the News 24 channel (125) is showing something completely random.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Is anyone else still finding the interface painfully slow.

Didn't developers / psychologists work out optimum response times to ensure people could ascertain that it was working.

Should I call tech support or is this still a nationwide problem?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It's been a while since I looked at this thread but just wondered if someone from NTL can comment on where we are up to on the CR3 rollout to original NTL areas please?

I only ask because as far as I know a number of other things were going to happen once CR3 was working fully on both Bromley & Langley platforms.

There was supposed to be the auto-sort software for the EPG, Maintenance Release 2, Enhanced TV to mention but three.

Would anyone from NTL care to comment now that Moneypenny has disappeared from our midst please? :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Well I thought E-TV was here. Might have been dreaming through the whole Euro 2004 and Wimbledon thing though. :D

On a side note has anyone else noticed the program info going missing has stopped happening. I've not seen this for a couple of weeks now.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

When I reboot in the event log should I get a message saying: "Failed to get login params" as on of the events?

And what the hell does 'Lost IB Lock' mean? That happens every few minutes?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It means you changed channels. The IB lock is it locking on to a channel stream.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I still get missing programme info along with the occassional BAUKM error, which I'm told is related to the missing programme info. The last I heard is that ntl: have identified the cause of this but it will need an update, which means L3.2 I guess (maybe at the end of this year?).

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I had an engineer visit me this morning - I'm fed up with having to reboot my box daily - he reckons that another update is due out this month.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Maybe he was talking about B3.2? I'd be surprised if Langley gets another update before Bromley, regardless of when it happens.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Does every Langley box now have the same software on it (ie, all the 1000, 2000, 4000, 4010s). The roll out targeted specific box types, but ultimately did the same software arrive on all boxes.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Oh right. But it seems strange though that it has 'lost' IB lock.

Also another favourite of my STB is TAS Tuned Out... or something like that. Is that normal along with failed to get login params?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Dunno, the late lamented Proppin told me about the IB lock one, unfortunatly he won't be along soon to answer this one.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

D'oh! Forgot about that!

Maybe Dezzo could be of assistance :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

langley platform only has 4001 and 4010 boxes. and all boxes should have the software now, apart from those with faults.

i think the update must be for bromley. i hope so, the bugs need to be fixed!!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

To answer a few recent points...

"Lost IB lock" and "TAS Tuned Out" are nothing to worry about. (It loses the IB lock before regaining it on a channel change). In fact those messages, and the "FEC reset" one, will be removed from the software next time around. Sorry, don't know what "Failed to get login params" means, or whether it is bad.

No software downloads are planned for this month, but there may be some tweaking of the servers.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Amen to that...:banghead:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

did someone say that Proms on the BBC are interactive?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

What !!!! You mean I can play the tuba with the Orchestra :D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

was some music thing not interactive on BBC FOUR , only we couldnt get it cus we didnt have BBC FOURs Bridge?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Maybe you get singalong subtitles like Freeview had for Sound of Music!!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

lol. the hills are alive...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Proms are interactive via the BBCi Brodge on 1 or 2 :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I moaned about it when it first started to happen ... I suspended disbelief when they said "it'll go away once the LCR3 roll-out is complete" .... I was even beginning to think that they were right ... but no ...

the 1:10 am random channel change has returned :Yikes::Yikes::Yikes::Yikes::Yikes::Yikes:

This time, complete with screen blanking before and after.:eek::eek::eek::eek:

Does anyone know why this happens - and, more to the point, how to stop it?

I fully expect that this will become the 00:10 am random channel change when we go back to GMT in October.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

i dunno, but another smooth BBCi Performance in belfast for the proms, i just did GCSE music, and this would have been great, as it really went in depth with Aural Perception, and would have really helped me with the course. Well at least i have it for AS-Level now :) ... great stuff BBC and ntl:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Just like to say, it looks good for the bridges, as on langley, up until this week, if we hit red on BBC three or Four, we just got "no enhnaced content" only now it brings up the old BBCi menu we had before the bridge on 1 and 2, and BBC THREE tells you about proms and to turn to BBC 1 or 2 :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

May I ask that in the next release of software that the mini guide actually becomes mini because at the moment it isn't. There really is no need for it to stretch from one side of the screen to the other.

Perhaps it could be moved up a fraction aswell because widesreen views in the 'Smart' mode (or equivilent) lose some it. Here is what a mini guide should look like...

http://homepage.ntlworld.com/richard.../miniguide.jpg

Thought this make a change from complaining about all the bugs in the software ;)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Im just wondering but in the guide, if you go 24 hours ahead, on langley does it change the mini-view (or whatever that remote calls it) to front row 107?

VERY annoying...it also defeats the idea of the mini-view

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yes, that is very annoying when i want to watch the program I am actually on and also wish to browse another day of listings. I hope some sort of service pack is released for it.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

There is actually a very good technical reason as to why this happens... if you read around this forum, or even the more helpful Digital Spy, you'll discover that. However, I guess you guys just want to bitch about it, so go for it.....

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yup. Nuff said.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Or....how about you just tell us, rather then sending us to hunt round for it...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Basically the digital channels are lumped together into streams which carry a number of different channels. Every stream has todays guide info in it.

The full 3 day listings are only carried on 1 stream to save space so when you try to get information the box has to go onto another stream which removes the mini-tv.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The fact that so many people find the behaviour annoying or think that it means something is wrong with the mini-view indicates that ntl: should do something about it. While it may not be technically possible to keep the current channel in view, switching to Front Row is completely unintuitive. I doubt many users will understand why it's happening and they shouldn't have to hunt around here or DS for an unsatisfactory answer. At the very least this sort of information should be in the Help.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

well yeah.... i dont really understand what you want them to do...rather than showing front row would you rather they have a green screen saying "tomorrows tv guide is carried on 1 stream"

first of all : HOW BORING!!
Second of all : who would understand that?!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

What's boring got to do with it? Obviously if you put up some cryptic message about streams then that's not going to help. There have been plenty of posts where people claim that there's a bug in the mini-view only to be told that it is "intentional." If something that is intentional is interpreted as a problem by users then clearly something is wrong. On receiving the L3.1 upgrade my first reaction was that it was a bug, and I posted as such earlier on this thread (Post #107). A message along the lines of "Mini-view is only available for today's programme listings" would have made it clear that, regardless of the technical gubbins, the mini-view is intentionally turned off. As I said earlier, it should at least be explained in the help.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I dont know why everybody is coming down like a ton of bricks...i was only stating something, not demanding for it to be fixed.


This is a forum...to discuss views. I was not born knowing that the future guide is carried on another stream, and neither have i trolled the forums from day one.

:rant:

Anyway, thanks dezzo for clearing it up :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Sky don't have a mini tv on their guide for this very reason. It's more customer focused and avoids this sort of question.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

yes i think telewest automatically goes to front row in the mini view permanently , also sky doesnt even have one so there really is no big problem

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

That's one way of looking at it. Another is that the satellite platform isn't capable of doing it...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

ok. thanks for the info Tristan.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

:Yikes: Will we be getting BBC interactive for the BBC news 24 channel?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

.......i wish

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Have just got off the phone talking to a guy, think his name was Dave, on faults, who took my question about screen blanking and channel changing to the Network guys. He came back and said they knew nothing about this and asked if I could record the blanking and channel changing at 1:10 a.m. so they could see what is happening.
I agreed to try this and he asked if I could use this forum to try to get others who have the same problem to record it as well.
I said I would record for about a week or until it happens again so if any of you guys want to join in with recording this problem then PM me so we can see how big a problem this might be and if it is only certain channels or areas that this happens to.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

They are lying or at least it is interdepartmental miscommunication. NTL DO indeed know about this problem. It has been going on for years and, as has been said, has even worse effects on the new software (random channel changing as well all STB functions being locked out for about 30 seconds until it has finised its little 1:10am dicky fit)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I have been following this thread for a while... all seems to have gone quiet on a software upgrade for Bromley ( I am in Waltham Forest )

Is there one coming - do I really want it ?? reading the threads on the Langley upgrade ... I am not sure it what it will add ?