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-   -   *ALL* ntl 10Mb Discussion (Part 3) (https://www.cableforum.uk/board/showthread.php?t=42062)

markknell 18-11-2005 17:56

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Acathla
Just spoke to a Scottish girl (i am scottish too) called Claire who said she wasnt allowed to do the upgrades but sent an email to Daniel who was the guy that 'claimed' he had upgraded me already and said he would call me back.

I offer odds of 1000-1 that he wont call me back!

EDIT: anyone want to phone up for me and get my connection upgraded ;)

I bet you a £1 they do, I could loose a pound but I need £1,000 :D

Slyder 18-11-2005 18:06

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Direction
Actual Speed
True Speed (estimated)
Downstream9293 Kbps (1,161.6 KB/sec)10036 Kbps (inc. overheads)Upstream495 Kbps (61.9 KB/sec)534 Kbps (inc. overheads)
Is this any good. :confused:

markknell 18-11-2005 18:11

Re: *ALL* ntl 10MB Discussion (Part 3)
 
1 Attachment(s)
Quote:

Originally Posted by Slyder
Direction
Actual Speed
True Speed (estimated)
Downstream9293 Kbps (1,161.6 KB/sec)10036 Kbps (inc. overheads)Upstream495 Kbps (61.9 KB/sec)534 Kbps (inc. overheads)
Is this any good. :confused:

If it's not then NTL have some serious problems. Take a look at this and you tell me as this is what I got when downloading from Microsoft:

atlantis 18-11-2005 18:15

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Rang NTL CS at 4pm, regarding upgrading to 10 meg from the current 2 meg I'm on now, was told that NTL officially launching the 10 meg service on 1st december.
Told to ring back on that day, and I can have it then.

Albie 18-11-2005 19:26

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Myron
Here is an interesting experiment for anyone with an Ambit120 modem who's not a chicken like me. Visit http://192.168.100.1/P_engineer.htm Change the image name from `ntlhm120_ntl0001.cpr` to `ntlhm120_ntl0002.cpr` and click the SUBMIT button. I'm wondering if that would force a download of the upgraded firmware and hopefully pick-up the 10Mb service profile.


Just tried this. It downloads a file and tries to flash your modem.

Did a reboot but I'm still on ntlhm120_ntl0001.cpr.

Tuftus 18-11-2005 20:04

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Albie
Just tried this. It downloads a file and tries to flash your modem.

Did a reboot but I'm still on ntlhm120_ntl0001.cpr.

I tried it and it asked me to login then gave me the 404....

scoobydoo[uk] 18-11-2005 20:38

Re: *ALL* ntl 10MB Discussion (Part 3)
 
How long did you have to wait for your modems to get the new config file. I spoke to CS this morning who said that he had upgraded me, but still not getting 10mb, looked at my modem config, rebooted modem serveral times but nothing.
Should it have happened very straight away, its been 10hrs, i take it that its not going to happen now :(

markknell 18-11-2005 21:36

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Mine was upgraded before the CS rep finished the sentence telling me I was upgraded. :Yikes:

philip41 18-11-2005 21:37

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Just read all this thread ( well over two nights ) and decided to have a look at modem status page and it looks as though i have ntlhm120_ntl0002.cpr, but i am still on the 3mbit, but then again i have not asked for the upgrade, but i presume my 120 is all set to go, am i right.?

Slyder 18-11-2005 21:52

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by markknell
If it's not then NTL have some serious problems. Take a look at this and you tell me as this is what I got when downloading from Microsoft:

Just hit 1.14 on Nvidia.com

But I could of sworn blind the 100's could not do 1 meg. :confused:

danvitale 18-11-2005 21:55

Re: *ALL* ntl 10MB Discussion (Part 3)
 
In my experience, NTL can give your modem the speed change config file WHILE YOURE ON THE PHONE!

Certainly after yesterdays CS cock up with me, this evening my modem was rebooting itself as I placed the phone down. Voila, 10mb.

Thats how quickly they can send the speed upgrade down the cable.

markknell 18-11-2005 22:16

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Slyder
Just hit 1.14 on Nvidia.com

But I could of sworn blind the 100's could not do 1 meg. :confused:

We are getting closer and closer to the launch date and I have no doubts NTL are working every day to tweak the network. I don't expect to get 1.14 every day, well not all the time anyway. Now I'm on 10mbit I'm quite happy to go with the flow while they sort the issues out.

I'll be interested to see what the consistant speeds are when they officially launch the product.

slowcoach 18-11-2005 23:06

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Server 2003
Without the Service Pack, PCI slots appear to be limited to 5Meg, presumably XP is similar.
Incidentally, on-board NIC's don't have this limitation.

Just in case you do a clean install and wonder where your connection speed went prior to you installing the Service Packs.

squirrel1970 18-11-2005 23:07

Re: *ALL* ntl 10MB Discussion (Part 3)
 
modem here has been flashed with the firmware upgrade, but no sign of any drip-drip increase in speed (Ambit 120 here, had it since getting broadband 4 years ago). I guess that the speed roll-out will happen any time now. I, for one, won't be contacting CS for the speed upgrade (tried once, got nada).
Lets see.. it's only 11 days from the 1st Dec... lets see what happens then, thats surely going to be slightly more interesting..

Acathla 18-11-2005 23:50

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by markknell
I bet you a £1 they do, I could loose a pound but I need £1,000 :D

Ah well dude, I think you owe me a quid! Not bother how you get it to me but I'll chase you for the rest of my life until I get it ;)

mcnab 19-11-2005 00:42

Re: *ALL* ntl 10MB Discussion (Part 3)
 
hello all i have read all posts since 1st page and couldnt wait to get my 10 meg like most of u b4 me i rang cs 5 or 6 times no result then i was told by friend to ring sales department instead i tried that and asked nicely lol if i could have 10 meg and was told no problem i got it in 2 mins i was told that the trial period is finished and 10 meg was available to all but i think cs have no idea what they doing and sales are dishing it out try them good luck

Slipstream 19-11-2005 02:43

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by MindfreeZe
Anyone upgraded to 10Mb in the Belfast area yet on 120 modem?? Keep loosing service here!

Im in belfast on 10mb and I do not lose service... although I am on a 250

Swoopie 19-11-2005 03:55

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Modem just restarted, Thought I might of got lucky and recieved 10mb, Went to check the CM config (http://192.168.100.1) and shows still as 3mb, Looks like they just did it to upgrade my Firmware? now says: Software Upgrade File Name : ntlhm100_ntl0002.cpr said ntl0001 earlier...

Nottingham, Ilkeston area.

*Edit* Modems just restarted about 4 more times since then dunno whats goin off :S

ssdd 19-11-2005 07:43

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Swoopie
*Edit* Modems just restarted about 4 more times since then dunno whats goin off :S

Been getting this since thursday, going to ring cs / tech support later

Swoopie 19-11-2005 08:44

Re: *ALL* ntl 10MB Discussion (Part 3)
 
only started happening since i recieved the update firmware :| (which was after a restart of my modem last night, which it auto-matically did)

ssdd 19-11-2005 10:01

Re: *ALL* ntl 10MB Discussion (Part 3)
 
1 Attachment(s)
Quote:

Originally Posted by Swoopie
only started happening since i recieved the update firmware :| (which was after a restart of my modem last night, which it auto-matically did)

The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done :(

Got our bill this morning and it says 10mb Broardband (75GB)

badboybubby 19-11-2005 10:15

Re: *ALL* ntl 10MB Discussion (Part 3)
 
I cant see a file called software upgrade version at all when i enter my ambit 120 modem config page?

all i get is

Software version : 2.67.1016Hardware version : 1.15

Any ideas what i'm doing wrong?


cheers

bubby

Viper 19-11-2005 10:16

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Ok have had my 10Mbit upgrade get around 5Mbit because I have the Surfboard 3100.
CS said I would receive a new modem when the service is officially rolled out, fair enough.

My Question is this.
Which modem will I receive do you think, will it be USB?
I have a Linksys WRT54G wireless router, which is Ethernet; I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to buy a new one, as this is only 2 weeks old.
Do they offer an Ethernet version?

Tanks in advance.
=)

Stephen 19-11-2005 10:19

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Viper
Ok have had my 10Mbit upgrade get around 5Mbit because I have the Surfboard 3100.
CS said I would receive a new modem when the service is officially rolled out, fair enough.

My Question is this.
Which modem will I receive do you think, will it be USB?
I have a Linksys WRT54G wireless router, which is Ethernet; I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to buy a new one, as this is only 2 weeks old.
Do they offer an Ethernet version?

Tanks in advance.
=)

You would probably get the NTL: 250 modem, it has USB and ethernet as do all other NTL modems

Enuff 19-11-2005 10:23

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done :(

Got our bill this morning and it says 10mb Broardband (75GB)

So if this whole 10mb upgrade is a trial like most of the CS are saying... why would it show up on the customers bill? Obviously it's not a trial, CS mentioned it a few times when I tried to get it, but when I finally did, it was through retentions who didnt mention anything about it being a trial. So my opinion is that its the full blown release of 10mb which launched on the 8th like it says on the CF home page, and nearly all the NTL staff CS, TS, sales etc are misinformed. Not bad for a communications company! ;)

ssdd 19-11-2005 10:25

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by badboybubby
I cant see a file called software upgrade version at all when i enter my ambit 120 modem config page?

all i get is

Software version : 2.67.1016Hardware version : 1.15

Any ideas what i'm doing wrong?


cheers

bubby

you need to click on Operation Configuration

badboybubby 19-11-2005 10:29

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
you need to click on Operation Configuration

I did ...this is all i get?

Operation Configuration
Network Access : AllowedMaximum Downstream Data Rate : 3072000Maximum Upstream Data Rate : 300000Maximum Upstream Channel Burst : 1600Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1

bo0rk 19-11-2005 10:32

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Sorry if this has been answered in a previous Post, but is the 'rollout' date of 1st December Just got 2mb & 3mb costumers? Or are the 1mb Also Included?
Cheers

aurora 19-11-2005 10:34

Re: *ALL* ntl 10MB Discussion (Part 3)
 
quick update on my situation for you all.

I had the terayon tj210 modem and was getting no more than 300kb/sec download. This morning I have had an ntl engineer come and give me an ntl home 250 modem and I now get downloads of 1,127.8 KB/sec. I am now happy :D

ssdd 19-11-2005 10:39

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by badboybubby
I did ...this is all i get?

Operation Configuration
Network Access : AllowedMaximum Downstream Data Rate : 3072000Maximum Upstream Data Rate : 300000Maximum Upstream Channel Burst : 1600Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1

Strange, I get this
Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm100_ntl0002.cpr Software Upgrade AdminStatus : allowProvisioningUpgrade Software Upgrade OperStatus : completeFromProvisioning

badboybubby 19-11-2005 10:56

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
Strange, I get this
Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm100_ntl0002.cpr Software Upgrade AdminStatus : allowProvisioningUpgrade Software Upgrade OperStatus : completeFromProvisioning

I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

jrhnewark 19-11-2005 11:01

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by badboybubby
I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

200s are fine for 10Mbps. :)

dilli-theclaw 19-11-2005 11:02

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by badboybubby
I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

I have an ntl 200 modem and it works with 10mb fine, without any modifications.

http://www.cableforum.co.uk/board/at...2&d=1131496035

badboybubby 19-11-2005 11:09

Re: *ALL* ntl 10MB Discussion (Part 3)
 
right whats the best number for customer service, they fobbed me off last week....

Chrysalis 19-11-2005 11:33

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Dodger444
So if this whole 10mb upgrade is a trial like most of the CS are saying... why would it show up on the customers bill? Obviously it's not a trial, CS mentioned it a few times when I tried to get it, but when I finally did, it was through retentions who didnt mention anything about it being a trial. So my opinion is that its the full blown release of 10mb which launched on the 8th like it says on the CF home page, and nearly all the NTL staff CS, TS, sales etc are misinformed. Not bad for a communications company! ;)

No mention of trial on the tier migration page either.

ssdd 19-11-2005 12:05

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done :(

Just rang them back and got another very helpfull man. This one told me that because my modem wasn't registering any problems while he was on the line he couldn't book an engineer. Told him I'd rung 2 hours before and was told they couldn't book an engineer because my wife wasn't here. He insisted that the modem didn't apear to be faulty and he didn't know why I was told that. I insisted that it must be faulty to keep rebooting itself. He then put me on hold and when he came back asked to speak to my wife. After asking her the account password he asked to speak to me again and then put me back on hold. When he came back he said that he would put me on hold and the next person I spoke to would be someone from the engineers dept who would arrange a visit. Got one coming out Tuesday so hopefully it will be sorted. Watch this space lol

Tuftus 19-11-2005 14:26

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by badboybubby
right whats the best number for customer service, they fobbed me off last week....

0800 052 2000

Option 2

scoobydoo[uk] 19-11-2005 17:39

Re: *ALL* ntl 10MB Discussion (Part 3)
 
After speaking to CS yesterday and being told by someone that I could get the 10mb upgrade and he would do it right away but it would take upto 24hrs for the changes to take effect, i waited nearly 24hrs and nothing.

So I phoned CS back up today and spoke to someone else and explained that I was upgraded yesterday but my modem hasnt had the new config file sent to it. She looked into my account and said I was still on the 3mb service and 10mb hasnt been released yet but she would check why I was told yesterday that I could have it. 2mins later she came back to me and said 'Oh the 10mb option is there for me to setup, ill upgrade you now, I havent done this before but we will see what happens' ... 1min later my modem reset and im now on 10mb :)

Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

badboybubby 19-11-2005 17:46

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by scoobydoo[uk]
After speaking to CS yesterday and being told by someone that I could get the 10mb upgrade and he would do it right away but it would take upto 24hrs for the changes to take effect, i waited nearly 24hrs and nothing.

So I phoned CS back up today and spoke to someone else and explained that I was upgraded yesterday but my modem hasnt had the new config file sent to it. She looked into my account and said I was still on the 3mb service and 10mb hasnt been released yet but she would check why I was told yesterday that I could have it. 2mins later she came back to me and said 'Oh the 10mb option is there for me to setup, ill upgrade you now, I havent done this before but we will see what happens' ... 1min later my modem reset and im now on 10mb :)

Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

I've been told twice now and still nothing!!

I'm really ****ed off now becuase i've been on the highest package broadband since day 1. They get 37.99 a month off me, i expect the upgrade first.

As usual, NTL drop the ball....

Slyder 19-11-2005 20:10

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Tuftus
0800 052 2000

Option 2

I used option 5 and was upgraded before I put the phone down.

just21 19-11-2005 21:57

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Is it only worth calling for the upgrade if you are on the 3mb service? I am in London, rebooted my ntlhome 120 cable modem but still have the old file. Do people on the 2mb service have to wait until december 1st?

Stuart 19-11-2005 22:10

Re: *ALL* ntl 10MB Discussion (Part 3)
 
As far as I know, they are only offering the upgrade to 3 meg customers at the moment. They will be offering it to 2 and 1 meg customers at some point next year.

Paul 19-11-2005 22:18

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by scoobydoo[uk]
Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

Sadly, this appears to be the case. Internal Communication is still not an ntl strong point.

Paul 19-11-2005 22:19

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Stuart C
As far as I know, they are only offering the upgrade to 3 meg customers at the moment. They will be offering it to 2 and 1 meg customers at some point next year.

Unless, of course, you are willing to upgrade to the £37.99 per month.

Dobbo 19-11-2005 22:56

Re: *ALL* ntl 10MB Discussion (Part 3)
 
I have phoned ntl for upgrade get no faster than 4-6 meg

my config file says ntlhm120_ntl0002.cpr

im on ntl home 100 modem anything i need to do to get a new modem or do i need to wait until december?

Tragedy 20-11-2005 01:43

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Dobbo
I have phoned ntl for upgrade get no faster than 4-6 meg

my config file says ntlhm120_ntl0002.cpr

im on ntl home 100 modem anything i need to do to get a new modem or do i need to wait until december?

New modem.

Paul 20-11-2005 03:40

Re: *ALL* ntl 10MB Discussion (Part 3)
 
I have created a new Speed Test (based on Robins) which uses a larger sample size - as the current one was never intended for such high speeds and can give odd results on some machines. I've also added a couple of bits for Mbps and average speed across the four tests. It can be accessed via the "New Speed Test" link in the navbar "Quick Links". Please test it out.

markmarkymark 20-11-2005 06:58

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Nice one Paul...

This is what I got:

1st 512K took 641 ms = 817922 KB/sec, approx 6646 Kbps, 6.49 Mbps
2nd 512K took 640 ms = 819200 KB/sec, approx 6656 Kbps, 6.5 Mbps
3rd 512K took 641 ms = 817922 KB/sec, approx 6646 Kbps, 6.49 Mbps
4th 512K took 688 ms = 762047 KB/sec, approx 6192 Kbps, 6.05 Mbps

Overall Average Speed = approx 6535 Kbps, 6.38 Mbps


I have a Ambit 100 modem and assume thatâ₠¬Ã¢â€žÂ¢s why my performance is not better. I do hope NTL can do a firmware tweak - from a resource point of view it seems an enormous waste of money to have to replace modems that can, quite frankly reach very good speeds, but not enough to match the advertised maximum. In reality I would be quite happy with the current speed - but human nature dictates I will be asking for a replacement in due course!

gaffer_gump 20-11-2005 07:02

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Nice job Paul works for me :)

Sun, 20 Nov 2005 08:01:15 UTC

1st 512K took 296 ms = 1771243 KB/sec, approx 14391 Kbps, 14.05 Mbps
2nd 512K took 438 ms = 1197005 KB/sec, approx 9726 Kbps, 9.5 Mbps
3rd 512K took 452 ms = 1159929 KB/sec, approx 9424 Kbps, 9.2 Mbps
4th 512K took 406 ms = 1291350 KB/sec, approx 10492 Kbps, 10.25 Mbps

Overall Average Speed = approx 11008 Kbps, 10.75 Mbps

Dobbo 20-11-2005 07:16

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Sun, 20 Nov 2005 08:16:06 UTC

1st 512K took 906 ms = 578684 KB/sec, approx 4702 Kbps, 4.59 Mbps
2nd 512K took 875 ms = 599186 KB/sec, approx 4868 Kbps, 4.75 Mbps
3rd 512K took 891 ms = 588426 KB/sec, approx 4781 Kbps, 4.67 Mbps
4th 512K took 953 ms = 550145 KB/sec, approx 4470 Kbps, 4.37 Mbps

Overall Average Speed = approx 4705 Kbps, 4.6 Mbps

=( is ntl cs/ts open on a sunday?

robtufts 20-11-2005 07:30

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Sun, 20 Nov 2005 08:29:36 GMT

1st 512K took 453 ms = 1157369 KB/sec, approx 9404 Kbps, 9.18 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10094 Kbps, 9.86 Mbps
3rd 512K took 438 ms = 1197005 KB/sec, approx 9726 Kbps, 9.5 Mbps
4th 512K took 437 ms = 1199744 KB/sec, approx 9748 Kbps, 9.52 Mbps

Overall Average Speed = approx 9743 Kbps, 9.52 Mbps

Slyder 20-11-2005 08:21

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Tragedy
New modem.

But my 100 works fine on 10meg.

Could some 100's be lukcy do you think ?

Sun, 20 Nov 2005 09:23:08 UTC

1st 512K took 438 ms = 1197005 KB/sec, approx 9726 Kbps, 9.5 Mbps
2nd 512K took 437 ms = 1199744 KB/sec, approx 9748 Kbps, 9.52 Mbps
3rd 512K took 438 ms = 1197005 KB/sec, approx 9726 Kbps, 9.5 Mbps
4th 512K took 422 ms = 1242389 KB/sec, approx 10094 Kbps, 9.86 Mbps

Overall Average Speed = approx 9824 Kbps, 9.6 Mbps

Tuftus 20-11-2005 08:26

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Nice job Paul M!

This is what I got...

Sun, 20 Nov 2005 09:24:54 UTC

1st 512K took 437 ms = 1199744 KB/sec, approx 9748 Kbps, 9.52 Mbps
2nd 512K took 438 ms = 1197005 KB/sec, approx 9726 Kbps, 9.5 Mbps
3rd 512K took 422 ms = 1242389 KB/sec, approx 10094 Kbps, 9.86 Mbps
4th 512K took 437 ms = 1199744 KB/sec, approx 9748 Kbps, 9.52 Mbps

Overall Average Speed = approx 9829 Kbps, 9.6 Mbps

Dobbo 20-11-2005 08:41

Re: *ALL* ntl 10MB Discussion (Part 3)
 
what time is ntl tech or cs open on sundays?
and what would be the best option to go through to go get a new modem?

ssdd 20-11-2005 08:52

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Dobbo
what time is ntl tech or cs open on sundays?
and what would be the best option to go through to go get a new modem?

According to the service status page there will be limited support until 7am Monday
"Please be aware due to essential maintenance to our systems between Midnight on Saturday the 19th of November and 7 AM on Monday 21st of November, we will only be able to provide limited support."

Stop It 20-11-2005 09:18

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Nice one Paul, much more accurate test :)

Sun, 20 Nov 2005 10:17:36 GMT

1st 512K took 469 ms = 1117885 KB/sec, approx 9083 Kbps, 8.87 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10094 Kbps, 9.86 Mbps
3rd 512K took 453 ms = 1157369 KB/sec, approx 9404 Kbps, 9.18 Mbps
4th 512K took 406 ms = 1291350 KB/sec, approx 10492 Kbps, 10.25 Mbps

/me happy :)

Overall Average Speed = approx 9768 Kbps, 9.54 Mbps

J@ffa 20-11-2005 10:00

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
According to the service status page there will be limited support until 7am Monday
"Please be aware due to essential maintenance to our systems between Midnight on Saturday the 19th of November and 7 AM on Monday 21st of November, we will only be able to provide limited support."

:O Maybe they're going to start actually talking to their staff about 10MB!

Panhandle 20-11-2005 11:17

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by dwabbit
Rebooted mine as well now getting nearly 10meg actually 9.5 but its a busy time of night
looking at the logs of the modem it nolonger shows the name of config file loaded

This is probably the most invaluable forum I've encountered (and the first time that I have joined one). I also have the SB4100 through ethernet, of course, but still appear to have the 3mb service. Grimsby area has always been excellent for speed and connectivity and I have often seeen people suffer in other areas of the country while the service here has remained phenomenal. Probably only had 7 days downtime in 5 years.
However, once you do see a higher speed available, you want it.

051120095714 8-Debug M571.6 CM Cert Upgrade Enabled. Initiate via SNMP 051120095714 8-Debug M571.9 Missing CM Cert Upgrade TLVs. 051120095714 8-Debug M570.1 Motorola CM certificate required ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 44, tempSid 2711 ************ 8-Debug T505.0 Acquired Upstream with status OK ************ 7-Information T501.0 Acquired Downstream (402750000 Hz)........ SUCCESS ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 402750000, US Id 5 ************ 7-Information I510.0 *** BOOTING *** SB4100-0.4.9.4-SCM02-NOSH
I have cut and paste a few entries from the log file of the SB4100 to see if anyone could shed any light on this situation regarding my continued 3mb service in the same area and on the same modem as others on the 10mb speed?

Thanks

Alleni 20-11-2005 11:36

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Hi,

Is anyone in Bromley on 10mb?

Thanks!

Paul 20-11-2005 11:50

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Panhandle
I have cut and paste a few entries from the log file of the SB4100 to see if anyone could shed any light on this situation regarding my continued 3mb service in the same area and on the same modem as others on the 10mb speed?

You will not be on 10M unless you have requested it, and been told it's done - there is no automatic upgrade atm.

Slipstream 20-11-2005 11:52

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Sun, 20 Nov 2005 12:51:07 GMT

1st 512K took 438 ms = 1197005 KB/sec, approx 9959 Kbps, 9.73 Mbps
2nd 512K took 453 ms = 1157369 KB/sec, approx 9629 Kbps, 9.4 Mbps
3rd 512K took 437 ms = 1199744 KB/sec, approx 9982 Kbps, 9.75 Mbps
4th 512K took 454 ms = 1154819 KB/sec, approx 9608 Kbps, 9.38 Mbps

Overall Average Speed = approx 9795 Kbps, 9.57 Mbps

Graham M 20-11-2005 11:58

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Not bad at all Slipstream.

Sherlock614 20-11-2005 12:02

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Thanks for the new speed test, much clearer now :D

Scopeuk 20-11-2005 12:06

Re: *ALL* ntl 10MB Discussion (Part 3)
 
lets face it its less than two weeks untillntl's network dies (all 3megers are auto uped) i deread to think how poor te service willbe over that first week or so for the rest of us as al the unknowing 3megers run countless speed tests to check that they've had the upgrades

Paul 20-11-2005 12:49

Re: *ALL* ntl 10MB Discussion (Part 3)
 
BTW, if anyone is wondering, the new service is not actually 10 Mbps, the config files show that they have chosen 10240000 bits/sec, which is actually 9.8 Mbps. :)

Robert Atkins 20-11-2005 12:56

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Paul M
BTW, if anyone is wondering, the new service is not actually 10 Mbps, the config files show that they have chosen 10240000 bits/sec, which is actually 9.8 Mbps. :)

9.765625 Mbps:)

ssdd 20-11-2005 12:58

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Paul M
BTW, if anyone is wondering, the new service is not actually 10 Mbps, the config files show that they have chosen 10240000 bits/sec, which is actually 9.8 Mbps. :)

So then they shouldn't advertise
Coming soon 10Mb Broadband with 75GB monthly usage allowance!
on their web site

Graham M 20-11-2005 13:04

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Shouldnt it be Mebibits? :)

Stop It 20-11-2005 13:07

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by ssdd
So then they shouldn't advertise
Coming soon 10Mb Broadband with 75GB monthly usage allowance!
on their web site

If you want to be pedantic, no, but then, they are using the evil version of megabits, which uses thousands instead of 1024s, well, almost, they did for the upload for 3meg, but It doesnt explain the 10240000, gah, *runs*

Robert Atkins 20-11-2005 13:23

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Zeph
Shouldnt it be Mebibits? :)

10.24 Mibps :)

Mi=Million

Graham M 20-11-2005 13:24

Re: *ALL* ntl 10MB Discussion (Part 3)
 
meh :)

Tuftus 20-11-2005 13:33

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Ooohh I can actually hear the hairs splitting :D

Panhandle 20-11-2005 13:34

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Paul M
You will not be on 10M unless you have requested it, and been told it's done - there is no automatic upgrade atm.

Thanks for the info Paul M, ntl CS on Monday then!

Scopeuk 20-11-2005 13:48

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Paul M
BTW, if anyone is wondering, the new service is not actually 10 Mbps, the config files show that they have chosen 10240000 bits/sec, which is actually 9.8 Mbps. :)

yep true 10 meg whould be 10485760
and ntl had been good with the whole binary versus decimal thousand thing so far

Chrysalis 20-11-2005 14:00

Re: *ALL* ntl 10MB Discussion (Part 3)
 
thanks I got this

Sun, 20 Nov 2005 15:06:17 GMT

1st 512K took 1297 ms = 404231 KB/sec, approx 3331 Kbps, 3.25 Mbps
2nd 512K took 813 ms = 644881 KB/sec, approx 5314 Kbps, 5.19 Mbps
3rd 512K took 843 ms = 621931 KB/sec, approx 5125 Kbps, 5 Mbps
4th 512K took 844 ms = 621194 KB/sec, approx 4970 Kbps, 4.85 Mbps

Overall Average Speed = approx 4685 Kbps, 4.57 Mbps

I did a repeat from source and then got

Sun, 20 Nov 2005 15:07:28 UTC

1st 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
2nd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
3rd 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
4th 512K took 453 ms = 1157369 KB/sec, approx 9259 Kbps, 9.04 Mbps

Overall Average Speed = approx 9811 Kbps, 9.58 Mbps

Nikko 20-11-2005 14:50

Re: *ALL* ntl 10MB Discussion (Part 3)
 
I just get a blank page?

Lots of router activity, progress bar moves - then - Nothing!

fragless 20-11-2005 15:14

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Overall Average Speed = approx 1560 Kbps, 1.52 Mbps
And I'm now on 10mb, but even before the upgrade I found the 3mb was doing less than 2mb at peak times, but after 12am and before 3PM my best speed has been 7mb, could this be down to the 120 modem? also has "ntlhm120_ntl0002.cpr"

Dobbo 20-11-2005 17:02

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Right Noob At Work Here So Bare With Me !

I have a pc and a laptop pc doesnt have an ethernet card laptop does.
Im currently on ntl home 100 ambit modem not getting full 10 meg speeds when config file has been upgraded etc.

If i buy a router is it possible i can have it usb in the pc and ethernet in the laptop or usb as both connections and if that works should i see a better connection speed as i wouldnt be using the modem anymore.

Chrysalis 20-11-2005 17:25

Re: *ALL* ntl 10MB Discussion (Part 3)
 
sunday evening contention kicking in :)

Sun, 20 Nov 2005 18:23:58 UTC

1st 512K took 766 ms = 684449 KB/sec, approx 5640 Kbps, 5.51 Mbps
2nd 512K took 968 ms = 541620 KB/sec, approx 4463 Kbps, 4.36 Mbps
3rd 512K took 750 ms = 699051 KB/sec, approx 5760 Kbps, 5.63 Mbps
4th 512K took 719 ms = 729191 KB/sec, approx 5834 Kbps, 5.7 Mbps

Overall Average Speed = approx 5424 Kbps, 5.3 Mbps

things will be interesting when the lower 2 tiers get upgraded along with the rest of 3meg tier.

Scopeuk 20-11-2005 17:47

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Dobbo
Right Noob At Work Here So Bare With Me !

I have a pc and a laptop pc doesnt have an ethernet card laptop does.
Im currently on ntl home 100 ambit modem not getting full 10 meg speeds when config file has been upgraded etc.

If i buy a router is it possible i can have it usb in the pc and ethernet in the laptop or usb as both connections and if that works should i see a better connection speed as i wouldnt be using the modem anymore.

you could use usb to ehternet adaptors altough its not recomended

SnoopZ 20-11-2005 18:30

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Congestion free for me still, but i do live in a village.

Sun, 20 Nov 2005 19:27:43 GMT

1st 512K took 296 ms = 1771243 KB/sec, approx 14595 Kbps, 14.25 Mbps
2nd 512K took 375 ms = 1398101 KB/sec, approx 11520 Kbps, 11.25 Mbps
3rd 512K took 375 ms = 1398101 KB/sec, approx 11520 Kbps, 11.25 Mbps
4th 512K took 1016 ms = 516031 KB/sec, approx 4128 Kbps, 4.03 Mbps

Overall Average Speed = approx 10441 Kbps, 10.2 Mbps

mcmanic 20-11-2005 18:49

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Sun, 20 Nov 2005 19:45:46 UTC

1st 512K took 578 ms = 907073 KB/sec, approx 7474 Kbps, 7.3 Mbps
2nd 512K took 610 ms = 859489 KB/sec, approx 7082 Kbps, 6.92 Mbps
3rd 512K took 593 ms = 884128 KB/sec, approx 7285 Kbps, 7.11 Mbps
4th 512K took 641 ms = 817922 KB/sec, approx 6543 Kbps, 6.39 Mbps

Overall Average Speed = approx 7096 Kbps, 6.93 Mbps


NTL 120 home - new config file, never seen it much higher than 7.00MBps so will be downgrading asap when the new unlimited tiers start as i'm not paying for a upto service because that just passes the buck, why should i pay the same as someone on 10meg if i'm on 6meg, not on really

ic2 20-11-2005 18:49

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Chrysalis
sunday evening contention kicking in :)

No contention here in Herts:

Sun, 20 Nov 2005 19:47:14 UTC

1st 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
3rd 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
4th 512K took 453 ms = 1157369 KB/sec, approx 9259 Kbps, 9.04 Mbps

Overall Average Speed = approx 9811 Kbps, 9.58 Mbps

scoobydoo[uk] 20-11-2005 19:25

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Is all good here in Stoke at the moment:

Sun, 20 Nov 2005 20:22:06 GMT

1st 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
2nd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
3rd 512K took 454 ms = 1154819 KB/sec, approx 9516 Kbps, 9.29 Mbps
4th 512K took 421 ms = 1245340 KB/sec, approx 9963 Kbps, 9.73 Mbps

Overall Average Speed = approx 9807 Kbps, 9.58 Mbps

Tuftus 20-11-2005 20:11

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Even better than before here in Rushden...

Sun, 20 Nov 2005 21:11:14 UTC

1st 512K took 406 ms = 1291350 KB/sec, approx 10641 Kbps, 10.39 Mbps
2nd 512K took 421 ms = 1245340 KB/sec, approx 10262 Kbps, 10.02 Mbps
3rd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
4th 512K took 405 ms = 1294538 KB/sec, approx 10356 Kbps, 10.11 Mbps

Overall Average Speed = approx 10374 Kbps, 10.13 Mbps

Stop It 20-11-2005 20:17

Re: *ALL* ntl 10MB Discussion (Part 3)
 
No contention all day in chilly langford....

Sun, 20 Nov 2005 21:16:22 GMT

1st 512K took 453 ms = 1157369 KB/sec, approx 9537 Kbps, 9.31 Mbps
2nd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
3rd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
4th 512K took 438 ms = 1197005 KB/sec, approx 9576 Kbps, 9.35 Mbps

Overall Average Speed = approx 9809 Kbps, 9.58 Mbps

wasted.d 20-11-2005 21:11

Re: *ALL* ntl 10MB Discussion (Part 3)
 
since firmware update NTL120..
Sun, 20 Nov 2005 22:08:50 UTC

1st 512K took 546 ms = 960234 KB/sec, approx 7912 Kbps, 7.73 Mbps
2nd 512K took 563 ms = 931240 KB/sec, approx 7673 Kbps, 7.49 Mbps
3rd 512K took 562 ms = 932897 KB/sec, approx 7687 Kbps, 7.51 Mbps
4th 512K took 563 ms = 931240 KB/sec, approx 7450 Kbps, 7.28 Mbps

Overall Average Speed = approx 7681 Kbps, 7.5 Mbps

But the modem resets on average once every 20mins or when upstream goes over 40k:erm:
phoning cs tomorrow. speed increase is pointless if ya cant stay connected long enough to do anything with it:sleep:

Hom3r 20-11-2005 21:18

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Dobbo
Right Noob At Work Here So Bare With Me !

I have a pc and a laptop pc doesnt have an ethernet card laptop does.
Im currently on ntl home 100 ambit modem not getting full 10 meg speeds when config file has been upgraded etc.

If i buy a router is it possible i can have it usb in the pc and ethernet in the laptop or usb as both connections and if that works should i see a better connection speed as i wouldnt be using the modem anymore.

PCI ethernet card cost around £10

daveetwo 20-11-2005 21:42

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by wasted.d
since firmware update..
Sun, 20 Nov 2005 22:08:50 UTC

1st 512K took 546 ms = 960234 KB/sec, approx 7912 Kbps, 7.73 Mbps
2nd 512K took 563 ms = 931240 KB/sec, approx 7673 Kbps, 7.49 Mbps
3rd 512K took 562 ms = 932897 KB/sec, approx 7687 Kbps, 7.51 Mbps
4th 512K took 563 ms = 931240 KB/sec, approx 7450 Kbps, 7.28 Mbps

Overall Average Speed = approx 7681 Kbps, 7.5 Mbps

But the modem resets on average once every 20mins or when upstream goes over 40k:erm:
phoning cs tomorrow. speed increase is pointless if ya cant stay connected long enough to do anything with it:sleep:

Would be helpfull to know modem model on speeds being shown. Anyone for top speed from a surfboard 3100 yet?

wasted.d 20-11-2005 22:12

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by daveetwo
Would be helpfull to know modem model on speeds being shown. Anyone for top speed from a surfboard 3100 yet?

had already said which modem in earlier posts around the 8th, only posted again because of firmware update, so didnt think i needed to say it again, but just for you ive added it :p:

Radeon 20-11-2005 23:46

Re: *ALL* ntl 10MB Discussion (Part 3)
 
I manually upgraded to 10mb 2 weeks ago, and was upgraded straight away. but because I had a ambit 100 modem, I was only able to get 600kbps when downloading , now all of a sudden last night I wanted to download a large game demo and to my amazement I was hitting a full steady 1.15mbps on an ambit 100 silver modem for over 15mins

Tried now today and again hitting a steady 1.15mbps, I am now very happy :D :D

Just John 21-11-2005 10:31

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Still waiting for the upgrades in Lewisham..anyone know how to speed things up ?

Do I need to ring Customer Services or is it done automatically...

Adi 21-11-2005 10:51

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Finally secumbed out of curiostity, rang CS on friday to ask about speed upgrade.
Spoke to a nice friendly lass who said she would check, came back and said she could do it and could i hold for two minutes. Two minutes later she told me it was done.
Waited friday, waited saturday, rebooted modem a few times and checked modem config..............nothing changed.
Rang CS just now to explain.........Upgrade is not available to anyone til mid december.........Arrrrrrrrrrrrrrgh!

flook 21-11-2005 11:41

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Can anyone explain what I need to do to change the set top box to a CM? (I'm right in thinking the samsung stb cant do 10 meg?)

current situation is cable comes nto the house behind the TV, then an "extension" goes back outside, up the wall and into the bedroom to finish at an RJ45 socket, which I plug the router into.

Where will the CM sit? downstairs by the STB (wifey wont be pleased) or upstairs between the router and RJ45 socket?

Will there need to be any changes to the wiring?

Who installs the CM, NTL or me?

so many questions so little time :(

Rone 21-11-2005 11:59

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Personally i dont care anymore about 10meg, its just a case of waiting till its all sorted. :)

Bambi 21-11-2005 12:14

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Anyone out there with a SB4100 getting full speed? If you are what firmware do you have?

http://www.unixmexico.org/~uncap/www.../Firmware.html

This site seems to have firmware images, but I dont advise using them....
Just out of interest it would be nice to know if ntl are using a standard firmware image that is 'readily' available on t'interweb.

Paul 21-11-2005 12:52

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Quote:

Originally Posted by Just John
Do I need to ring Customer Services or is it done automatically...

As has been repeated dozens of times, there are no automatic upgrades atm.

Quote:

Originally Posted by flook
Can anyone explain what I need to do to change the set top box to a CM? (I'm right in thinking the samsung stb cant do 10 meg?)

current situation is cable comes nto the house behind the TV, then an "extension" goes back outside, up the wall and into the bedroom to finish at an RJ45 socket, which I plug the router into.

Where will the CM sit? downstairs by the STB (wifey wont be pleased) or upstairs between the router and RJ45 socket?

Will there need to be any changes to the wiring?

Who installs the CM, NTL or me?

so many questions so little time :(

From your description, it sounds like the extension upstairs is an extension of the ethernet, so the CM would need to go downstairs. However, you may be able to ask them to route some coax upstairs at the time they fit the CM. Obviously from that you can deduce that ntl fit it, not you.

Just John 21-11-2005 15:24

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Phoned up CS..did the upgrade there and then. rebooted the modem and away we go..:D

If you dont ask you dont get..apparently :(

PaulyP 21-11-2005 15:34

Re: *ALL* ntl 10MB Discussion (Part 3)
 
Well I'm on 3MB service currently - i've called NTL CS 3 times now and they wont upgrade me to 10 mb though they say they have upgraded some people - all they will say is that it will be upgraded sometime between now and the end of the year though one rep said between Jan and april :mad:.

Can someone tell me which option they went through too when calling NTL - I've tried 3 and 5 now. Isn't there a broadband support number - can they do it?

JonathanLH 21-11-2005 15:36

Re: *ALL* ntl 10MB Discussion (Part 3)
 
it just depends who you get really
some flat out refuse to do it, some do it
the first time i rung, the guy said "no-one is allowed 10mbit yet, it's only a trial, you can't have it"
i rang back an hour later, different person said "sure, all done for you, reboot your modem and see if it worked", i did, and it did :D


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