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Re: Changes to Virgin TV (2020)
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It’s staying - hope this is the case Or as it is an international feed the listings may be set up as they would be as the channel continues to broadcast elsewhere. I’ve seen channels drop off VM in the past with future schedules still there until the last minute. |
Re: Changes to Virgin TV (2020)
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The V6 is a Liberty Global box. VM-O2 will still be buying in technology from Liberty Global. I suspect over time, the software on the V6 will converge with that used by Liberty Global affiliates to take advantage of economies of scale. This won't necessitate a box change. |
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BTs listings are now showing as BTs main tv platform is now NOWTV. |
Re: Changes to Virgin TV (2020)
Has anyone else with Mix TV lost access to the Catch Up content for certain TV channels:
- Comedy Central - MTV - E! - TLC - Cartoon Network - Boomerang I've contacted VM about it and they say it's a problem with our V6 box, so have insisted on sending out an engineer to make a visit. I think it's far more likely to be that incorrect pack codes/flags have been applied to the content in the VM system. If other people are experiencing the same problems, maybe I can persuade them not to waste their time sending an engineer, which seems completely unnecessary. |
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You may have had them previously following in from the free upgrade of the channels for a month. Sky for example include 'box sets' to higher pack customers. The above mentioned channels have HD versions in higher packages therefore it looks likely that is why you will not get catch up from them on the Mix TV pack |
Re: Changes to Virgin TV (2020)
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This has absolutely nothing to do with the free channels for a month during lockdown. I think you are getting Catch Up and Box Sets confused. Catch Up content is available for all channels included in their packages, so as a Mix TV customer my package includes all of the affected channels, live and in Catch Up. |
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It may include the linear channels but that doesn’t automatically mean you would get the catch up and on demand content. The best bet for clarity is to go through to ‘thinking of cancelling’ and tell them this is why. No engineer visit is going to sort it that’s for sure. Hope you get to the bottom of it. |
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I have been using the Catch Up service for these channels for many years, it has only stopped working in the last week or so. Mix TV does include Comedy Central, MTV and TLC in HD. My package doesn't include Sky's live channels in HD, or other HD versions like FOX HD, but the Catch Up content from those channels is available to me in HD. |
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According to the the (un) reliable TV guide on the virgin website MTV & Comedy Central and only available on HD to Full House of Maxit customers. TLC HD is the only channel that is a part of the Mix packages Maybe you will find that you are on an old legacy pack at their end and it’s a billing error. I’m not trying to agitate you but merely try and find a reason behind the problem you are having. |
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Although the Mix TV pack isn't available to new customers, I'm surprised that no one else on here seems to have it. Someone at VM being over zealous and removing the Catch Up access from a few channels sounds about right. It's a shame that there is no way to contact the people that manage the system. |
Re: Changes to Virgin TV (2020)
The question is though whether it is an error as such, or is now the correct behaviour due to the SD > HD swap and the contracts that Virgin Media have with the providers for the HD channels as they do seem to be treated as separate at times.
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Re: Changes to Virgin TV (2020)
Those channels still have Catch-up on legacy Fun tier. Probably a mistake with pack codes.
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Catch Up has always been available for the channels included in your pack, in SD or HD where available. I don't see why VM would suddenly change a fundamental feature of their TV product. ---------- Post added at 19:03 ---------- Previous post was at 19:01 ---------- Quote:
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Re: Changes to Virgin TV (2020)
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A bit like if there is a local outage they will look into it once an appointment is booked. I understand that at this time the last thing you want is unnecessary visits to your home but booking an appointment may escalate it. Another thing you could try is the Virgin Media community forum. They are quite responsive on that. Fingers crossed. |
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The engineer is coming tomorrow, so hopefully once they've verified that the box is fine, it will get escalated, such a shame to have to waste their time, but seems like the only way with VM. |
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The customer services teams, as friendly as they are, have so little knowledge / understanding of their products that the customer knows more than they do. It isn't their fault, it's a lack of training. In an ideal world, VM would simply have an email address to report technical issues such as this, like they do with the EPG, so that customers could get any problems raised directly with the teams that can fix them. |
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Re: Changes to Virgin TV (2020)
JJ20X on Forum Box has posted an info slate screenshot for the Lifestyle channel moves, moves that have actually already happened overnight (I checked).
https://www.forumbox.co.uk/forum/thr...4462#post94462 Food Network moves from 278 to 285 HGTV moves from 279 to 286 Home & Health moves from 280 to 287 Discovery Shed moves from 281 to 288 Travel Channel moves from 282 to 289 HGTV+1 moves from 283 to 290 Home & Health+1 moves from 284 to 291 GOD moves from 287 to 292 Horse & Country moves from 298 to 293 So most have moved to higher numbers as you can see. ---------- Post added at 08:32 ---------- Previous post was at 08:18 ---------- Oh, and as I typed the above JJ20X has said those mysterious Channel A HD and Channel B HD have been given flags consistent with Sky HD Entertainment channels, so consistent with what many thought. |
Re: Changes to Virgin TV (2020)
This has happened exactly a week before the new channels launch to give time for the changes to be notice.
The signs are certainly looking good to get the new channels on launch. Certainly changed times these days. |
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Why would they remove Catch Up from Mix TV for those particular 6 channels? It seems completely illogical. For example, E! is supplied by Sky, and Mix TV includes Catch Up for every other Sky channel. If they remove Catch Up for other channels like Sky One and FOX I think I'll seriously consider switching provider. I'll call them tomorrow to make a complaint, as removing fundamental TV services without informing customers is not acceptable. It's no wonder that VM is now the UK's most complained about pay TV operator: https://www.digitaltveurope.com/2020...y-tv-operator/ |
Re: Changes to Virgin TV (2020)
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https://uk.trustpilot.com/review/bt.com https://uk.trustpilot.com/review/www.virginmedia.com https://uk.trustpilot.com/review/www.sky.com |
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https://www.digitaltveurope.com/2020...y-tv-operator/ Quote:
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As for VMTV less said about those clowns the better. ---------- Post added at 02:14 ---------- Previous post was at 02:13 ---------- Quote:
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Re: Changes to Virgin TV (2020)
BT tv still goes with the option of adding NOW tv to the EPG.
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After waiting ages for a reply he got a holding email and then a letter arrived. It was simply copy/paste waffle and the last sentence actually said he had to go to their regulator and if he emailed them again they would 'consider disconnecting all his services'!!! I was gobsmacked. As he's out of contract he's gone to Sky to save them the bother; do they really expect people to tolerate this :shocked: |
Re: Changes to Virgin TV (2020)
Most companies will rather loose a customer who winges straight to the top when the companies own investigations show the complaints are unfounded or the customer has not followed procedures.
Their compaints team will deal with issues and take any action they deem necessary. |
Re: Changes to Virgin TV (2020)
[QUOTE=newapollo;36030017]I'm on the Ultimate Oomph package and have been credited £36.25 for Sky and BT Sports from 23rd March.
........... Was really silly of me, I never got round to doing this when I should have done, despite advising a friend of mine to do it when it was first initiated as he was under the impression only Sky were doing this and Virgin wasn't offering it. I'm on the Ultimate pack as well and I've only just today submitted my request to pause both Sky and BT Sports so have paid at least 2months that I could have had paused. Not sure how much longer this is going to be available for now and will obviously depend on Sky and BT as to how much longer. TrevP |
Re: Changes to Virgin TV (2020)
A factor for VM with TV problems is the very nature of the distribution process. Each area of the country has equipment and connections, each of which can fail.
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Re: Changes to Virgin TV (2020)
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Re: Changes to Virgin TV (2020)
TiVo is reporting that Challenge +1 (Channel 230) is set to close on June 1st at 6am.
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Sometimes these closing notices on the EPG come to nothing, but they are correct more often than not. |
Re: Changes to Virgin TV (2020)
Sky Nature and Sky Documentaries launch on Virgin this coming Wednesday. Am I the only one who finds it frustrating that VM often do not amend their EPG to reflect new channels until launch day? There are programmes on both channels I want to record but cannot do so until they appear on the EPG.
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Re: Changes to Virgin TV (2020)
They are not on Sky EPG either - and it is their channels.
On VM you can record programmes not in the guide by using a wishlist - something not possible on Sky. Quote:
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Are we just getting Sky nature and sky history? I see the sky documentary appears to be a sky exclusive based on google not mentioning anything about virgin media?
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Re: Changes to Virgin TV (2020)
Hi Vince. We already have the History channels, it's just Sky renaming them.
There are currently 4 channels testing on VM, so it's looking like we will receive the Nature and Documentary channels in both standard and HD from lunchtime tomorrow. |
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Re: Changes to Virgin TV (2020)
All the lifestyle channel change slates that went on last Thursday have now been removed
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Re: Changes to Virgin TV (2020)
Sky Documentaries HD now on channel 277, and Sky Nature HD on channel 279
History and History2 need logos updating but are now named with the Sky prefix |
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History and History 2 have been renamed SkyHist HD & SkyHist2 HD
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Re: Changes to Virgin TV (2020)
It is great to see that the channels have adopted the on screen logo (DOG) for 10 seconds like the rest of the Sky family of channels
This will give them the edge over the huge thing on screen on Love Nature, albeit they will have ad breaks. |
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Re: Changes to Virgin TV (2020)
Virgin Media's press release:
Virgin Media adds Sky Nature and Sky Documentaries channels 27 May 2020 - Virgin TV customers can now watch the two new channels - Both channels will show award-winning documentaries and top nature programmes Virgin Media has added two of Sky’s latest channels to its TV platform: Sky Nature and Sky Documentaries. From today (Wednesday 27 May), both channels will be available in HD to all Maxit TV (previously named Full House) customers at no extra cost. Sky Documentaries brings together world class documentaries from award-winning film makers across a number of genres. This includes the Hillary Clinton biopic Hillary; scam story McMillions; Muhammad Ali tale Ali & Cavett: The Tale of The Tapes; music documentary Wu-Tang Clan: Of Mics and Men; and The Plastic Nile, which looks at the impact of pollution on the world’s longest river. The second new channel, Sky Nature, is dedicated to exploring the beauty and wonder of the natural world. In addition to family favourites from David Attenborough, exciting new documentaries Wild Animal Babies; Gangs of Lemur Island; Africa’s Underwater Wonder and many others will all be available to watch. David Bouchier, Chief Digital Entertainment Officer at Virgin Media, said: “We are delighted to be adding these two new powerful Sky channels for our premium TV customers. With some of the best factual and nature programming on the planet, these channels offer diverting stories and an escape into the natural world at this difficult time.” Note to editors Sky Documentaries (channel 277) and Sky Nature (channel 279) is available to all Maxit TV (previously named Full House) customers at no extra cost. https://www.virginmedia.com/corporat...aries-channels |
Re: Changes to Virgin TV (2020)
Gangs of Lemur Island is looking good in HDR hopefully they'll add lots more HDR content including live Sport at some stage.
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Re: Changes to Virgin TV (2020)
Channel Guide PDFs updated with the new Sky channels and lifestyle numbers, none of the other mistakes have been corrected:
Desktop: https://www.virginmedia.com/content/...May27_2020.pdf Mobile: https://www.virginmedia.com/content/...May27_2020.pdf Personal Picks details also updated: https://www.virginmedia.com/content/...s_May_2020.pdf |
Re: Changes to Virgin TV (2020)
Really impressed with Sky Documentaries
Some great documentaries to get my teeth into |
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I thought the day had finally arrived lol |
Re: Changes to Virgin TV (2020)
According to the EPG Sony Crime Channel will be no longer available from 6am on Wed 10th June
Don’t know if it’s a mistake or not but it has had a history of closing down. |
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It has been unlisted on the VM TV Edit guide for quite a while now, so maybe VM knew something and acted far too earlier. Sky is the only other place it broadcasts these days, it's no longer on Freeview or Freesat. |
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It’s so half hearted and downgrades the brand. |
Re: Changes to Virgin TV (2020)
The ancient ex-Sky box I just checked only has EPG data until the 4th June, so I can't confirm the Sony Crime Channel closure.
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The remaining channels are all Free-To-Air, so I'd imagine they don't think the numbers (£) stack up yet. I wouldn't be surprised if most of their viewers are on Freeview and that platform doesn't have any readily accessible space for HD that isn't temporary (i.e. COM7 and COM8). ---------- Post added at 11:11 ---------- Previous post was at 11:09 ---------- Sony Channel +1 will probably move up the VM EPG if it's true. |
Re: Changes to Virgin TV (2020)
Despite reaching an agreement with Sky for the live Sky Documentaries and Sky Nature channels, it would appear that VM haven't got the Catch Up or Box Sets content for their On Demand service.
Sky and NOW TV includes hundreds of hours of documentaries and wildlife programmes, but there's nothing on VM so far. |
Re: Changes to Virgin TV (2020)
It is not a mistake. Their listings said the 9th June was their last day.
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VM used to lead the way with its ingenious Catch Up and On Demand services years ago, sadly this service has become quite dire in comparison to the other providers. VM need to realise that live linear tv is becoming more obsolete now more than ever with the younger generations, who are the future subscribers and bill payers, and invest more in On Demand services if they are to survive. |
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I agree with you that VM really need to take this more seriously and get a reputation for being the destination to view all players and streamers. Otherwise, Virgin will always be trailing Sky in the popularity stakes. I don't understand why they keep settling for second best. |
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Everything on one box. A very popular refrain with an ever increasing choice of streamers available. |
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I was referring to the amount Virgin are being asked to pay to have the service on their platform not the amount Virgin charge their customers. |
Re: Changes to Virgin TV (2020)
VM are launching a new TV channel. I'd imagine it's temporary.
"We're launching a new TV fitness channel with Olympic hero @Daley_thompson! Get Moving launches on Virgin TV on channel 997 on Monday from 6.30am! " Source: https://twitter.com/VirginMediaCorp/...14357455151104 Isn't this on On-demand already? Vague recollection of seeing it there. ---------- Post added at 12:03 ---------- Previous post was at 11:47 ---------- I had a look and there is indeed a Get Moving folder in On-demand. There are 3 subfolders: one for each of Beginner, Intermediate and Advanced levels. These have 23 lessons each. So this new channel is likely a linear broadcast version of those. ---------- Post added at 13:26 ---------- Previous post was at 12:03 ---------- Here is the press release that was linked to on that Tweet with more details. https://www.virginmedia.com/corporat...itness-channel |
Re: Changes to Virgin TV (2020)
Is Pick +1 and Sky One +1 set to launch on Virgin Media?
JJ20X has been reporting that two channels are 'testing' called "Channel A SD" and "Channel B SD". Media Boy HQ feel Virgin Media may have got the rights to broadcast Sky One +1 and Pick +1 from as soon as tomorrow (June 1st) to make up for Sky UK axing Challenge +1. |
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We think Sky did give Sky Documentaries and Sky Nature SD Channels but with Sky axing Challenge +1 tomorrow Virgin ask for Sky One +1 and Pick +1 instead. Channels 278 and 280 has been left free due to Virgin has feel Sky may launch Sky Documentaries +1 and Sky Nature +1 if the viewing numbers are high. |
Re: Changes to Virgin TV (2020)
still no news on the sky UHD channels
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Always makes me smile :) |
Re: Changes to Virgin TV (2020)
Challenge +1 was closed down early on VM. It was supposed to close at 6am, but a close down slate was being radiated by at least 5am. The Sky feed was still broadcasting at approximately 9am, so they still had access to the feed.
Sony Crime Channel will close at 6am on 10/6/20. |
Re: Changes to Virgin TV (2020)
For those with Mix TV, I've found a workaround to the lack of Catch Up for Comedy Central, MTV and TLC on the V6. It's still working on Virgin TV Go! It's not ideal, but it's something.
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Re: Changes to Virgin TV (2020)
Quick question- is the CNN channel on virgin media the US version or international version? if its the latter whats the difference exactly? Sometimes we get the comedy gold wolf blitzer and sometimes presenters with english accents so i can never keep up...
Also another random question why is NBC news called MSNBC news? it reminds me of MSN messenger back in the 90s and early 00s. I assume this is definitely an international version of american news since it goes through bizarre money markets worldwide at times... Final question- on now tv (which i got on the cheap) i have a ton of stuff to watch like curb your enthusiasm S1-10. but on v6 its not. now i know curb was on sky atlantic but since its now on sky comedy i would have thought the "on demand" function would have moved over now we have curb on sky comedy |
Re: Changes to Virgin TV (2020)
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Re: Changes to Virgin TV (2020)
It's the International version of CNN. More focus on non-US stories being the theoretical difference.
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Re: Changes to Virgin TV (2020)
I've not seen it mentioned yet, but it looks like Channel 4 & More 4 CatchUp has now gone fully HD and is also using the IP platform. ITV seems to have moved to HD a few weeks ago.
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Re: Changes to Virgin TV (2020)
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I still have E4 HD and More4 HD last time I looked too, and they aren't normally on my TV tier, so maybe something is changing. There was that accidental email/website info release that mentioned All4 app alongside Pluto and My5 recently, maybe Channel 4 have a new VM deal? |
Re: Changes to Virgin TV (2020)
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I still prefer Virgin Media, but as ever, I am keeping this under review. I note Sky still doesn't have Amazon Prime, which is important to me. |
Re: Changes to Virgin TV (2020)
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Amazon prime is a odd one BT, Plusnet and Talktalk have it yet vm and SKY don't. One suspects that will change in time though. |
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