Re: UHD on Virgin Media
 

pic of bbc uhd if u can not see it

Re: UHD on Virgin Media
 

Looks a great picture, thank you

Re: UHD on Virgin Media
 

I thought you could record the UHD football matches on skyQ - is that incorrect?

Re: UHD on Virgin Media
 

you can record via the menu system - but it does not have a channel number for UHD.

Re: UHD on Virgin Media
 

No issues getting the UHD feed up on the Portugal v Spain game 40 minutes in will be interesting to see if demand is higher during the England game on Monday

Re: UHD on Virgin Media
 

Just been reading over on the Virgin Media forums, about some TVs not being able to handle the UHD/HLG. Seemingly mine is one of those, Sony XD93, but it handles the Planet Earth 2 HLG trial it auto switches to HDR mode just fine. And I've watched one or two 4k HDR Blu-Rays on this tele and all works as it should. Yet the options to choose UHD etc don't show up on the iplayer for me either through the V6 or the TV. Very strange.

The only possible thing I can think of is I need a different HDMI cable the one's I have are about 8 years old and not up to 18Gbps spec. Although they work perfectly fine on the PE trial and those Blu-rays. I have some syncwire 18Gbps HDMI cables arriving tomorrow so I'll see if that works. If it doesn't, I'm out of ideas. Regardless the HD picture on good old BBC1 HD is great though. :D

Re: UHD on Virgin Media
 

How do you get UHD for the football on IPlayer

Re: UHD on Virgin Media
 

Go to settings in iPlayer and change to the trial, if your TV supports it you will see the UHD game in iPlayer, my TV is strangely not meant to be compatible with the iPlayer feed but I get it, it doesn't matter if your TV does UHD it has to support the BBC format so changing the cable mot12 will do nothing.

Re: UHD on Virgin Media
 

Assuming you have the V6 load up the iplayer navigate to settings along the top select iplayer beta and follow the links from the home page of the iplayer

Assuming slots are still available you'll see the game on the left hand side with an option to watch in UHD when you select it

Re: UHD on Virgin Media
 

Which format, what is it?

Apparently only certified 18Gbps HDMI cables will take 4K HLG/HDR at 50fps/60fps. But any cable can take HD and the other lesser 4K and HDR variants such as 24fps. It seems this is one area where the 'experts' say a cable can make the difference. Just going by several articles that I've read.

I don't normally buy into the cables thing but I've read quite a lot about HDR 50fps/60fps and the specific need for 2.0 18Gpbs HDMI cables.

Re: UHD on Virgin Media
 

I watched about 15 minutes till I had to go out and all I got was the buffering wheel not impressed at all

Re: UHD on Virgin Media
 

Some HDMI leads don't even support HD properly. Any HDMI lead provided recently by VM will be high-speed and will support UHD, but some supplied back in the V+ days may not work reliably with V6, even if you don't have a 4K TV. If you were given/sent a new lead with a V6, use it.

But don't get conned into paying loads for a new HDMI lead. As long as it is labelled "hiigh speed", it will be fine. There are some perfactly good high-speed cables available for well under a tenner (or free with your V6)

---------- Post added at 10:18 ---------- Previous post was at 10:17 ----------

This link has probably been posted before, but worth repeating:
https://help.virginmedia.com/system/...rgin-TV-V6-box

Re: UHD on Virgin Media
 

Just get a high speed hdmi cable for less than £10 as that is what i am using, if you know you're using a crappy HDMI cable that isn't marked as high speed. But you need to establish if you have the option to even view the UHD feed on the BBC iplayer Beta first before wasting your money on cable, to do this go to the settings in iplayer and change it to the Beta, then the UHD football feed should appear on the main page, if your TV is compatible.

---------- Post added at 11:34 ---------- Previous post was at 10:40 ----------

Is there a way of loading up the Iplayer app quickly on the V6 without having to go in the menus all the time?

---------- Post added at 11:47 ---------- Previous post was at 11:34 ----------

I've given up using iplayer for it as it has dropped the sound again and my TV upscales HD beautifully to 4K where i can't really see any difference on my screen size.

Re: UHD on Virgin Media
 

the app was awful today, crashed, buffered and then came in with audio out of sync.

yeah its a trial, funny though that I managed to watch a broadcast of 4k from two other sources via the red button just fine recently.

btw, you must have a tiny screen if you cant see the different

Re: UHD on Virgin Media
 

Yes. Yesterday was perfect.
Today not so good. Dropouts and audio sync issues. I had both these issues via my TV iPlayer app and through the V6 app.
I suggest these issues are at the BBC end.

Re: UHD on Virgin Media
 

Seems a lot simpler to watch 'normal' TV. Streaming might not be best for live sport, given its delay and potential for buffering.

Re: UHD on Virgin Media
 

No i don't have a tiny screen, 49in it just upscales wonderfully, i could easily see the difference using Amazon Prime though.

---------- Post added at 14:17 ---------- Previous post was at 14:16 ----------


I agree especially if the TV is great at upscaling to 4K.

Re: UHD on Virgin Media
 

I think it’s the BBC that aren’t ready for it.
I streamed the Champions league final in ultra HD without a glitch. (Via YouTube) Also Amazon and Netflix have been streaming 4K stuff without any issues.
I’m sure someone with more technical knowledge will educate us on the ins and outs of it all.
:scratch:

Re: UHD on Virgin Media
 

Your doing something very wrong then?

---------- Post added at 14:27 ---------- Previous post was at 14:23 ----------


Indeed it's sadly the choice the BBC has made for whatever reason.


The picture for 95% of the time is very good, it's just not stable enough. I don't know how they think it will work in the future when more and more have 4k TVs.

I'm thinking it's connected to cuts somehow

Re: UHD on Virgin Media
 

Oh i think i know what i am doing unless for some reason i am not really getting the UHD feed even though the BBC say if you can see it your TV is capable. Strangely though my TV isn't in the list as compatible which doesn't make sense that i can view the feed on the V6.

Any other UHD picture on Amazon Netflix PS4 is far better than the iplayer on my Samsung KS9000, it does make me think that all i am seeing is an upscaled HD feed though..... Anyway i can't stand football so it doesn't really matter and for now it is only the BBC iplayer app that is using this kind of hlg format, hopefully that won't change if my TV can't support it.


I am rather pissed with Samsung though that a top of the range 2016 TV that i bought in April 2017 is said not to support the iplayer hlg format and will never do it.

Re: UHD on Virgin Media
 

l have the same problems trying to watch the cricket online as all l encounter is nothing but errors.:td::(

Re: UHD on Virgin Media
 

yeah sorry thats what I meant, that maybe your not seeing the true 4k picture for some reason. some people are saying they can access the feed through their TV app when its not on the list and some are saying its working on some devices, but not as intended so its giving strange colours.

its also set with different profiles so if your connection isnt good enough it drops to a lower standard.

yeah I dont blame you about samsung, they are a one of the worst I have ever encountered and wont ever buy another samsung product of any variety.

your TV does support HLG, just not in the streaming variety that iplayer use! it should be okay on a regular transmission if what I read was true.

the picture at full 4k is a lot better, especially if you switch about between the HD version.

Re: UHD on Virgin Media
 

I've also had the video buffering and the sound issues, but there is definitely an improvement over HD. When it's working, the picture is lovely.

You can tell when switching back to the HD feed on the hd channel

Re: UHD on Virgin Media
 

The UHD feed must be getting down scaled for me I think I am just surprised I get the option to view it with my TV.

Re: UHD on Virgin Media
 

They were broadcast, not streamed. Also they weren't HDR/HLG. The BBC are in new territory here so it's unsurprising there are teething problems.

Re: UHD on Virgin Media
 

Yeah I know and they worked perfectly...

Don't trial something when you have a better option?

Some people aren't too pleased with this "trial"

Re: UHD on Virgin Media
 

That's right, spider. People are forgetting that these are trials - you cannot expect perfection!

Re: UHD on Virgin Media
 

There's obviously a huge difference between a broadcast that has to be encoded and broadcast live to 20,000 people and something that is already encoded and doesn't have 20,000 people simultaneously trying to view it.

Re: UHD on Virgin Media
 

You should expect better from the BBC. Applauding them for a trial when other channels can broadcast 4k is odd.

The end result is the BBC are offering people a far more limited service than commercial channels, and sadly I think that's the objective.

---------- Post added at 19:14 ---------- Previous post was at 19:13 ----------

Yep one works and the other is flawed at best.

Re: UHD on Virgin Media
 

How else could the BBC test it? You need 20,000 people who would want to view something live.



How many of any problems are down to people's internet connection?

Re: UHD on Virgin Media
 

They could have, I don't know, used existing methods?

I'm guessing probably quite a lot, suggests it's not the path to go down isn't it?

BBC 4k, only for those who can afford the fastest unlimited connection or don't live in the sticks...

We play into the hands of the BBC's enemies if we accept the low bar stuff. Zero reason the BBC couldn't have sorted out the world cup feeds a long time ago.

There has to be some reason they choose this option, is it really a cost thing or?

Re: UHD on Virgin Media
 

If some TVs support HLG via a channel but not the streaming kind. I wonder what the missing element is? What don't they have.

Re: UHD on Virgin Media
 

As previously said it is a trial.
It’s not been perfect even for those with fast perfect internet connections.
I hope there is some feedback from the BBC after the trial.
Nearly all Tv’s sold now are 4K UHD so Broadcasters will want to be at the front of the queue to deliver programs in 4K. Some are already doing this and successfully.
4K UHD is not going to be a fad like 3D.
It will be interesting to see what’s the next step for the terrestrial broadcasters.

Re: UHD on Virgin Media
 

iPlayer already offers UHD on 4K tvs and boxes.

4OD could be next.

BT delivers 4K via their terrestrial box made by Humax, so that would be another step for the BBC etc with their Freeview Play/Freesat system and a 4K box.

Re: UHD on Virgin Media
 

What alternative system exists that is provider neutral?

All the other 4K content that's been available recently has been though a Pay TV provider, so the BBC can't use those platforms as it would specifically exclude non-Pay TV licence fee holders. And I don't believe Freeview will ever be able to support over the air 4K anytime soon, if at all.

No, it's a technology thing.

There are quite a lot of posts from the BBC about what they're doing and the challenges they are coming across, they are worth a read

https://www.bbc.co.uk/rd/blog/2016-1...l-planet-earth
https://www.bbc.co.uk/rd/blog/2017-1...et-bbc-iplayer
https://www.bbc.co.uk/rd/blog/2018-0...edding-uhd-hdr
https://www.bbc.co.uk/rd/blog/2018-0...world_cup_2018

Re: UHD on Virgin Media
 

BT try to - because that can not provide Internet speed about 52Mbps here we can't have their 4k service.

Re: UHD on Virgin Media
 

For the time being I'm glad Sky have stuck with Satellite for 4K delivery much more reliable and available to everyone with the right equipment.

Re: UHD on Virgin Media
 

Agreed

IMO BBC have messed up big time, these trials should have happened ages ago.

It appears the majority are not happy, I wouldn't be - if this is the future (streaming) with buffering every few minutes then streaming won't catch on.

It's a good picture when working is not acceptable.

I suggest the better service on Friday is down to the lower numbers as opposed to yesterday.

Re: UHD on Virgin Media
 

Is that confirmed by the BBC that its about being platform neutral?

If so I'll revise my view and put the blame solely at the feet of the BBC.

There is no reason you can't do both for god's sake. That actually makes it easier for people.

Plus 40mbs unlimited internet isn't platform neutral as it rules out so many people.

This is really making the BBC look stupid.

Re: UHD on Virgin Media
 

Everything the BBC does has to be platform neutral i.e. everything should be done in a way so that it could be accessed by all licence fee payers.

This is documented in the BBC's charter documents here:
http://www.bbc.co.uk/bbctrust/govern...agreement.html

And this is specifically from the agreement document:
http://downloads.bbc.co.uk/bbctrust/.../agreement.pdf

So the BBC generally can't produce something that's classed as UK Public Services that only Sky or BT or VM customers could access (Different rules apply where it comes under the Commercial arm of the BBC)

In the case of the Ultra HD World Cup streams - they are a trial, so I'd expect the BBC are allowed some leeway in these rules - however their aim is still to produce a technical solution that complies with the above statement.

Re: UHD on Virgin Media
 

Live 4K HDR broadcasting has only just been proven by the BBC with the test filming in 4K HDR of the Royal Wedding. There were issues with backwards compatibilty from 4K to SD. Read the BBC article on the Royal Wedding.

Now the BBC have lead the way, there should be more 4K broadcasts.

BT/Sky are already doing 4K in part and now Eurosport and the BBC.

I’m sure Discovery etc are not far behind with a Red button service.

We already have 4K movies and HDR tv from Netflix, Amazon and Rakuten.

Re: UHD on Virgin Media
 

How does providing those 4k streams to Virgin and sky as well as iPlayer in anyway go against that.

This doesn't make sense.

Re: UHD on Virgin Media
 

I'd imagine if Discovery make UHD content available it will be via On Demand. The type of content they make available doesn't have to be shown live.

Re: UHD on Virgin Media
 

Virgin customers with a V6 box can get the streams via iPlayer, so there is no need to produce another version.

Re: UHD on Virgin Media
 

You mean if they have a compatible TV ,fast enough internet connection and unlimited broadband?

Yeah this stuff doesn't help.

People are getting irked at the BBC, is that the intention?

Re: UHD on Virgin Media
 

They already do this for Sky Q.

Re: UHD on Virgin Media
 

Have they ? Must admit I've not noticed any UHD content from Discovery.

Re: UHD on Virgin Media
 

Sky Q on demand UHD?

Re: UHD on Virgin Media
 

Alot of people can't due to their TV with the format the BBC are using, i think it sucks.

Re: UHD on Virgin Media
 

I'm interested to know if anyone knows what it is. What exactly is stopping some TVs from doing it. I've noticed those people who say they can't get it also say their TVs can do pretty much anything else.

I know some TVs can't do VP9.2 profile but from what I've seen there is nothing in the specs of the World Cup stream that say VP9.2 is involved.

Re: UHD on Virgin Media
 

BBC are using HLG, a form of HDR.

If your tv can play the FA Cup HLG UHD Beta demo, you are ok.

My V6 box buffers more than my Samsung tv and my Hub 2 router speed crashed once @ 200mbps.

Ordered new Hub 3 router with 350mbps.

Re: UHD on Virgin Media
 

So it's the BBC's fault that the bandwidth required for UHD programmes isn't available to all homes?

That's an interesting concept...

Re: UHD on Virgin Media
 

Not the regular HLG though as my TV supports HLG but i can't view the iplayer hlg..... well mine can on the UHD feed surprisingly but i think it is down scaled.

Re: UHD on Virgin Media
 

Who’s fault is it that the Bandwidth isn’t available on Freeview?

---------- Post added at 19:58 ---------- Previous post was at 19:56 ----------

If it’s compatible and up to spec.

Not all HLG devices passed testing.

Re: UHD on Virgin Media
 

It's just the iplayer HLG streaming that doesn't work on Samsungs 2016 TVs, you can still watch HLG content on them by other means.

Re: UHD on Virgin Media
 

It is hardly inclusive & available to all if you need very high broadband speeds to be able to watch without buffering!

BBC chose to do it this way so it is their fault!

Re: UHD on Virgin Media
 

How? If they'd publicised their trial of the FA Cup Final, for example, the same problems would presumably have happened then. You can't (properly) test tens of thousands of streams without having tens of thousands of users.

Except they couldn't have reached the current numbers of users anyway, as the V6 software to support HLG only finished rolling out last week.

Re: UHD on Virgin Media
 

I been trying to watch the world Cup uhd and tried both the V6 box and the my LG Uhd smart TV connecting to the bbc iplayer both buffers soo much I have 200 mb speed I just don't know what to try next have rebooted modem a few times incase it helps but never does any help please

Re: UHD on Virgin Media
 

Anyone had the 4k HLG World Cup iplayer stream working via WI FI without using a wired ethernet connection?

I know they advise wired.

Re: UHD on Virgin Media
 

Try it. Might be better with 350MB though and as near to the router as you can get.

Re: UHD on Virgin Media
 

Where is that demo?

Re: UHD on Virgin Media
 

There probably isn't anything wrong in your home. As far as I know, everyone is getting these problems. All I can suggest is to keep trying it, and hope the problems get fixed quickly.

Re: UHD on Virgin Media
 

Go into the BBC iPlayer App on the V6, go to settings, turn on "Beta", then go back into Settings, and there should be an option for the HLG Blue Planet Demo (and anything else).

Re: UHD on Virgin Media
 

That's because for the trial, the TV has to support WCG/BT.2020 over HDMI, as the HLG format only works properly with that colour space format. HLG on TVs that don't support BT.2020 will have muted colours i.e. not the intended ones.

And this is a trial of HLG for live events, it's not a general 4K trial, so the BBC aren't producing a stream that would work on TVs without the BT.2020 support.

Re: UHD on Virgin Media
 

My experience with BBC UHD over the weekend has been fairly positive.

The picture quality is amazing and definitely an improvement on HD. You may not notice and first, but when you switch back to the HD channel, the players, the pitch and the background aren't as clear. I never had any issues when accessing the UHD feed either, I was able to access it straight away.

The negatives were the buffering video, audio kept going, but it is only a trial.
It's a shame the UHD feed is quite behind the live HD feed, but hopefully they will be able to reduce this time lag as they do more trials.

Overall things are looking good for UHD on the BBC. Just need to iron a few things out, which I'm sure they will do.

Re: UHD on Virgin Media
 

Both my devices are wired I watched a few 4k tennis on eurosport the other week and it was 100% so I guess the bbc have problems

Re: UHD on Virgin Media
 

Ah yes I get that demo.

I have not yet been presented with the UHD World Cup option via the iPlayer app on the V6, but I have on the TV app.

Re: UHD on Virgin Media
 

Tennis was broadcast.

Re: UHD on Virgin Media
 

In fairness the picture quality on BBC One HD currently is looking pretty good if I'm honest and with no buffering or audio issues.:D

Re: UHD on Virgin Media
 

I've just been watching the Belgium v Panama game on my 4K UHD TV, and to be honest, I'm not seeing any difference when I have it on the UHD feed, to me, the HD feed is as good as the UHD feed.

Re: UHD on Virgin Media
 

But wasn't HDR

Re: UHD on Virgin Media
 

All a big con it seems MM.;)

Re: UHD on Virgin Media
 

I could definitely see an improvement on my tv. The picture was clear, but so was everything in the background too.

I'm sure when we went from SD to HD, there were people who couldn't tell the different either. Now...SD looks blurry as hell

Re: UHD on Virgin Media
 

When you go back to HD from UHD it is like going from HD to SD.

And HLG makes a huge difference to the lighting, it is very natural.

Re: UHD on Virgin Media
 

I don't agree, I saw, and still see, a huge difference between SD and HD, but as I said earlier, the difference between UHD and HD when I watched the football did not have the same effect as the difference between SD and HD imo, if there was a difference between the HD feed and the UHD feed
it was minimal imo.

Re: UHD on Virgin Media
 

I've been looking into buying a new TV, and the advice seems to be to sit closer to a 4K TV than an HD one in order to get the benefits of any detail in the picture.



Is Football the sort of thing that would benefit that much from 4K in the first place? It is a fast moving image, where the action is important, not seeing details.

Re: UHD on Virgin Media
 

I suppose what Tv you have will make a difference.
I have two 4K uhd tv’s and the difference on the OLED is more prominent that the LED.
I also have to switch to a more vivid colour mode to make it more prominent.

Re: UHD on Virgin Media
 

Just tried the 4k stream hopeless stuttering and sound dropping out back to good old HD

Re: UHD on Virgin Media
 

Same here, V6 and tv app.

Freeview HD and Dolby 5.1 with no drop outs.

Re: UHD on Virgin Media
 

Just gave it another go once the game finish played perfectly since

Re: UHD on Virgin Media
 

I have an LG OLED and the picture was amazing.

I was gobsmacked when I first saw the planet earth demo. The football didn't look too far off that on my tv

Re: UHD on Virgin Media
 

Agreed.

Re: UHD on Virgin Media
 

iPlayer TV app started to buffer so went for the V6 version, then the sound suddenly went!

---------- Post added at 22:30 ---------- Previous post was at 22:23 ----------

In the future could the BBC offer 4k as a channel and not via iPlayer?

Re: UHD on Virgin Media
 

In the future maybe...non live 4k programmes would work from iplayer just as well as a channel

Re: UHD on Virgin Media
 

Sums up BBC - take our money and give us a sub-standard unwatchable production

Re: UHD on Virgin Media
 

Sorry, I mean has anyone here managed to get the 4K HLG stream via WI FI.

I'm wondering if those of us who can't get it are using WI FI. I know I am I'm not using wired ethernet.

---------- Post added at 23:59 ---------- Previous post was at 23:56 ----------

Mine does that still can't get it.

I have a Sony XD93. I can't work out why I cannot get the World Cup stream in 4k HLG.

Unless it's the WI FI thing I've just mentioned.

Re: UHD on Virgin Media
 

I'm using WiFi to access the app on the tv and/or V6 and I see the UHD stream straight away.

Re: UHD on Virgin Media
 

It's a trial, Raider.

Re: UHD on Virgin Media
 

They are pushing the boundaries on new technology, as is part of their remit, and have done to your benefit many times before. Colour? Digital TV? HD?

Re: UHD on Virgin Media
 

To be fair to the beeb it wasn't just the UHD feed that had issues last night the normal HD feed was also suffering picture issues for the entire match it was believed to be an issue with the host broadcaster in Russia

Re: UHD on Virgin Media
 

It was a problem with the feed from FIFA and all the world would have had the same problem

Re: UHD on Virgin Media
 

Looks like a smaller DOG now.

Re: UHD on Virgin Media
 

yeah I dont get this stuff.

look isnt it clear, the BBC has handed their opponents ammunition here and its hard to argue.

the BBC should of course had this sorted out ages ago, giving direct feeds to all platforms and providing iplayer for those who are FTA etc.

this way their actual remit is covered and people cant use this as an excuse to bash the BBC.

those who value the BBC should be demanding they get their act together as you can be sure those wont dont like the bbc are lining up to turn it into a tiny muted organisation.

Re: UHD on Virgin Media
 

ITV will not be interested in any ammunition - they were last with HD and still haven't discovered 5.1 audio yet.

They haven't worked out how to stream high quality video either.


Can't see why people are complaining that they are offered to join in the TRIAL and complain they are finding the errors that the TRIAL is highlighting.

Until there is a TRIAL these issue would not be found. And they are asking for feedback highlighting any issues.

Re: UHD on Virgin Media
 

Except the technology for live streaming 4K HLG has only really existed this year, and it's the BBC that invented it alongside NHK.

The first big real world test of the whole production workflow was the Royal Wedding earlier this year
https://www.bbc.co.uk/rd/blog/2018-0...edding-uhd-hdr

Re: UHD on Virgin Media
 

They couldn't have sorted this out ages ago. The content wasn't available.

Now it is, they are doing. The World Cup is ideal - the content is available, lots of people are willing to trial it, and the time between games gives them opportunity to tweak their systems and then retest. There probably won't be another opportunity as good as this for a long time.

In years time you'll look back and be glad they did this. Meanwhile, if you don't want to take part in the trial, you don't have to.

Re: UHD on Virgin Media
 

Utter rubbish, there has been loads of content that they could have trial led it with prior to the World Cup.

It is very disappointing and shows BBCs attitude to sport for what it is

Re: UHD on Virgin Media
 

Oh boy, you really want the BBC to go the way of the dodo huh.

Edit: and that's a very weird reply oddly passive and hurt

Re: UHD on Virgin Media
 

Content that 20,000 people wanted to view all at the same time and had the right TVs etc?

Re: UHD on Virgin Media
 

I'm sure more than that watched the champions league final in 4k on Virgin.

This stuff doesn't work in the real world