Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I did the upgrade 100MB to 150MB this week, via My Virgin Media. I had an SH1, but they insisted on sending me a new SH before they'd let the upgrade go through (for the cost of £5.99). They sent me an SH2AC (not an SH2).

It's gone straight into Modem mode anyway so the hub 'upgrade' is totally wasted on me...

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Has anyone in manchester (specifically SK post codes) had the upgrade?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Im in SK11 and mine upgrades on Wednesday.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just called VM and now the speed increase (50 to 70) has already been pushed back to 2016 from this November. Apparently, the 'codes' have not been released yet. :monkey:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

a lot of people have said this and VM are making themselves look like a right bunch of *****. I have seen multiple press releases and emails where they stated 90% of the country would be done by the end of the year. All they are doing atm is advertising a rollout schedule for PR sake and before they have even started (or just started) they are banging every back 3-6 months again. It is a joke.

---------- Post added at 17:00 ---------- Previous post was at 16:58 ----------

that's rubbish. Yes they do need to put a code on your account for the tier/speed you will get, but it is the same code for everyone so as some people are already on the new tiers then the codes must exist :doh:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Have we actually seen anyone with the 70Mbit profile yet?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

So the same shambolic result as the last upgrade. I'm not complaining about a "free" upgrade just the totally disorganised way it gets done. :(

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Good point, i have only seen 200mbit upgrades

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

150Mb is live too, here's mine.

https://www.cableforum.co.uk/images/...2015/10/10.png

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Ive upgraded loads of customers today to 70

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I've seen someone post a config file for 70Mb
https://www.cableforum.co.uk/images/...2015/10/27.jpg
, if that's what you mean. Strangely, VM said if I wanted to go from 152 to 200 I could have that today, mind you they said a lot in the hour I was on with them.

Not entirely happy but as there's no real alternative where I live. My loyalty discount runs out in a few days so I asked about speed while I was on with them. On another forum, someone was denied a speed increase from 50 to 70 because they had a loyalty discount. I wondered if I cancelled and wait for them to ring back I'd get a better deal but I'm not a big risk taker.

They're sending me a new contract by post (not to do with speed but to get a better price -loyalty discount), don't you get a few days cooling off period? Oh yeah VM told me the Wi-Fi sharing was not postponed or cancelled, so I could use it. Huh?

Edit jb66: feel free to make mine 70Mb. :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just a guess... but most of the people on here aren't gonna be on the lowest tiers.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

What do you think of Virgin Media`s new campaign to promote their 200mbs, heavily targeted for the female customers, would say although shows the power of the internet does not link it back through to Virgin Media.

Virgin Media New Ad Campaign

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

As long as you ignore that they do pretty much nothing that can't be done with 10Mb it's fabulous.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Only managed to log into virgin media today after trying for 4 days. They said to me in an email I'll be going from 50MB to 100MB. Now I learn it is only Up to 70Mb.
I get 55mb now, so 70mb is nothing is it. Can I stay on the 50mb and pay less.

Why tell you one thing to start then change it..No Logic with them is there.
When I was on 30mb my Wireless was great throughout the house, then got the 50mb and wireless dropped it's signal so had to buy extra plugs. What the heck is it going to be like at 70mb. No Wireless. lol

I been with NTL since they installed the cables in my area and Never complained once. Now I can see it's going downhill as the right hand not got a clue what the left hand is doing. Still, I guess we be lucky. :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Show us the email they said you go from 50mbit to 100mbit as that was just internet gossip?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Wow, that config appears to be 70/5 - a jump from 3 to 5 up is a nice little boost and an improvement in ratio.

Yep, been hanging onto my BB:M, Phone:M, TV:XL loyalty bundle, maybe one day I'll try kicking the hornets nest of retentions - actually there was a previous deal which came close, something like "family".

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Great way to advertise 200Mb, by showing two people using something that isn't even capable of using it.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

good point Ignitionnet, maybe they should have included some high spec gaming as these are the people who need the faster internet speeds.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Do you have a copy of the email where VM said you'd go from 50 to 100MB? Allegedly they never said speeds would double.
It's all games with numbers and marketing anyway. I only came off the bottom tier because it worked out cheaper to increase speed on my package for some weird reason. Apart from downloading large files which I rarely do, I notice notice difference between 50 and 150MB.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Really? What sort of games and how do they use the fast speeds? (I don't follow the gaming scene at all, but am very interested in any application that genuinely needs high bandwidth connections)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Gaming's bandwidth needs are relatively modest. The exception being hosting games with a number of people on them which needs upload speed. Something VM aren't exactly famed for providing.

Large downloads and UHD streaming to multiple devices are the applications for right now.

Perhaps downloading a large game onto a console / PC would've been more appropriate alongside comment about not having to wait to play the newest title?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I had an email that originally said my speed would double... granted it never explicitly said it would go to 100, but it did initially say 'double'

I thought I'd put a copy of the email up here, can't find it, maybe I'm mistaken and it just said 'increased'

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I had something about double too but I don't think it was referring to my current speed, will have to dig it out sometime.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Even those generally don't need more than 1-2Mbps at most, primarily to not exclude the vast majority of the ADSL connected world.

---------- Post added at 14:28 ---------- Previous post was at 14:27 ----------

Haven't you learnt by now whenever VM says "double" it is never consistent with the mathematical concept double.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I've not actually seen anything that say double this time, because it's not. The customer email I got didn't say it either.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Why does VM give out such odd info. The guy in the local VM shop said "Just ring up and they'll you straight onto 70Mb", VM CS said you won't get 70MB until next year, and the web site says end of Nov?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Bandwidth in games is pretty much updates of x,y and z coordinates of players and their actions. It scales with the number of players, and as Igni said if you are hosting you are receiving and sending all of it to each player, but the information contained in these updates is just a small amount of text.

It's the frequency of the updates that demands a reliable connection. Cables inherent jitter is actually bad for games, so BT's 'fibre', despite being slower for downloads, is usually better for games.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Unless it's a double bill increase ;)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Or Double the rate of inflation

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

SEE, I was not the only one..Deleted the darn email as I always do. Don't need read emails cluttering my pc up..:) BUT Virgin should not say DOUBLE speed. Misleading in it..
Anyway---I'm quite happy at moment as I'm getting anything from 70mps to 75mps and 5.8 up...Had to reset everything by switching all apparatus off then putting all cat 6 cables into my Switch then resetting everything....

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

No proof = Diddn't happen

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Sorry to ask this if it has already been covered but ...

I am on 152MB and I currently have a SH1 and I can get over 160MB wired but my Wifi varies between 70/90 and 110MB - on a the rare good day.

I am due to be upgraded April/September 2016 and am not to fussed by the wait even though new customers in my immediate area appear to be able to get 200MB now.

My question is will I need a SH2 and if I do will VM offer it to me automatically or will I need to push for one?

Please don't advise me to get a router I really don't want one. :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Yes, you'll need one and it'll be part of the order process whether you do it online or via Customer Services.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Our contract was up so I called Retentions on Monday, negotiated a new deal and was offered the upgrade to 200Mb (in our area it's due between September and December 2016). The guy said I would need a new SH for that and it came today. I was going to ask for the SH and the upgrade as part of the new deal but I didn't have to.

I haven't swapped the SHs yet. I am wondering if the settings file from SH1 is compatible with SH2, I hope it is but it wouldn't surprise me if it wasn't.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thanks for the quick answer Ben. :tu:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Nope, they aren't compatible.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Dammit. Thanks Ben.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Yep! I didn't get the 200mb config until I registered my superhub2AC! :)

(I get over 200mb via wifi using a netgear AC6100 mini adapter so I'm well chuffed!) :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Did you get the upload increase as well? Ours has stayed more or less the same.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

There isn't an upload change going from 152Mb to 200Mb. They are both 12Mb upload

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

But free Wifi users get 30Mb upload :rolleyes:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

They deserve it. Just called VM again, on a different matter, but asked at the end of the call, "when do existing customers get the 70Mb upgrade"? "Oh you should have it" she replied, different CS, different answer.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I am currently on the 152MB tier and I get 160MB download speeds when I test it, so it's actually 152 'and a bit'.

Will the new 200MB tier be 200MB 'and a bit' also?

Sorry, I did look through this huge thread but couldn't see that asked before :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I think the config is set at 220 but not sure.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

They usually add a bit to cover themselves. I got 55mb on the 50mb tier (10% extra), 110mb on the 100mb tier (10% extra), and am now getting 158mb on the new 150mb tier (5% extra) - so slightly less generous. Not that it makes any difference...

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

The modem config speed for 200Mb is 210Mb

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

It's 220Mb.

220Mb down, 12.7Mb up.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

It's 220000000 bits which equates to 209.8 Megabits, according to my casio scientific calculator. :)

Edit
-----
I take it all back, I think :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

220000000 bits is 220 megabits exactly.

Multiples of 1024 are only used for memory sizes. Communications speeds and hard drive sizes are multiples of 1000.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Not 1048?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

No.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Oh, that one was a rumour then.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

In what world is anything a multiple of 1048?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

It might have been in old money. There must be new standards now. 1048.??? used to = 1Meg I think.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

1024

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You're confusing 1024. It has never been 1048.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

https://en.wikipedia.org/wiki/Mebibit

No-one seems to use the 'i' though, a 4 Meg ram chip is generally 4MiB 4 * 1024 *1024 * 8 bits, but comms and hard disk companies use the strictly correct k=1000 because it gives bigger numbers.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Our new router is due to come tomorrow Monday but we have had no tracking information and its still saying on My Virgin on orders that it has not been sent out.

I called on Friday and CS told me that its still due to come Monday but i dont want to wait in all day for it not to turn up.

Also the 200 Meg is due to start Monday as well so what kind of time of the day does the speed go up?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I got a text message on the morning of my delivery with the tracking number - the tracking info never showed up in My VirginMedia order tracking stating that a tracking number hadn't been allocated yet and to check back nearer to your delivery date.

200 meg should kick in when you activate your new hub.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just rang CS. They upgraded me to 200Mb. I'm getting 207Mb. Good.

The operative also told me, unrequested, that I will be getting SH3 in February 2016 and that it has a lot more features than SH2 and is 'more powerful'.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I take everything VM say with a pinch of salt (and that is putting it mildly). Just remember that the "superhub" 1 has unbeatable wireless performance!

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Why would they swap out a perfectly good hub thats upto the job for another hub, if they are doing that its gonna cost them millions for no reason.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

They wouldn't. As is currently the case, if you have a Hub that is the appropriate one for the tier you are on, it wouldn't get swapped unless it developed a fault. And then it would normally be a like for like swap.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I bet my house they dont

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Can we put your house in escrow please

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

What I don't get is why she should offer that snippet of information completely unasked for.

I proceeded to ask her if the new kit had anything to do with the Hot spot development. She said not, but that I am already opted in to the Hot spot arrangement and that I can already download the new mobile app from Play Store. This appears to be premature, so perhaps I should ignore the rest of what she told me.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I dont know why they like to waffle. I was told we would have 4G in 2014, still waiting

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

How? There is an existing Virgin Media WiFi Buddy app but that's not for the new service.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Given the long history customer relations have of giving customers pretty much anything I fully imagine that if roughbeast decided to pursue that when the kit is released he'd get one.

However I also imagine that the man may pursue the tier that that CPE is appropriate for when it becomes available.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Yeah the phone monkies know next to nothing. They are not briefed on anything like new equipment until just before it's released and occasionally just after.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

That is true, but I was meaning unprompted and by default - not by talking to Customer Relations.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Indeed, though it shouldn't be.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Rang retentions yesterday with a view to going down one tier from XL broadband, and getting the speed upgrade later on. To my complete surprise the rep I spoke to asked me to stay on the same package, and if I did I could have the movies package and the speed upgrade to 200mg, all for the same price. Of course I accepted this really good deal. Just shows that if you are nice to the reps on the phone and don't go on the bounce you can really do well. Up and running an hour later with speedtest.net showing 210mg speed. New contract of course, but not really bothered about that. All in all a good result.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Quite. As you say Playstore only has the current WiFi app not the new.

The tosh we get from CS from time to time really reflects a training issue. They should either be kept informed of recent and pending developments, or be instructed to stick to their main job and remain silent.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Anyone please tell me if you have to give back the old router after being upgraded to 200mb? No mention of it in the box provided.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My SH1 went for recycling at the council tip!

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

on my last two shubs I had a piece of paper inside telling me a tech would be round within 2 weeks to collect it but it never happened so I took them down to the council tip to make sure there were recycled properly

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I took it to Sainsbury's

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I rang to cancel and switch to Sky/BT, so they upgraded me to 200Mbps + TV XL + M phone with 2x TiVO boxes, for half what I was paying before when we had just the one TiVO box. £40/month for all that isn't so bad, especially when it's only a 12 month contract. So maybe going on the bounce works after all. Yin/yang lol.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Tremendous deal.

I'll keep this deal in mind when the annual renewal comes round :D

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I've been offered an upgrade of 150MBit up from 100MBit

But the recent testing in my area showed 200Mbit was fine on my network. It worked well. Is this normal?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Not sure what you mean? The inclusive speed boost is for customers currently on 100Mb to go to 150Mb.

If you want to go to 200Mb you can do that, but it's a different tier of service so is a paid upgrade.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thanks.

Throughout the last year, my speed has been 200Mbit (even though I pay for 100MBit), and the service has been good. I had presumed therefiore that anybody on 100MBit would be upgraded to 200MBit as per the testing, and as per the opening post of this thread.

But it's just 150Bit for those not wishing to incur anymore costs rght?

I have no problem with this, btw, it's a nice upgrade.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

200mbit didnt exist last year for customers, 150mbit is a different tier to the 200mbit tier.

The 3 speed tiers will eventually be 70, 150 and 200, ignore the opening post.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

When the trial was on my speed went to 300Mbits. I was disappointed that the grades were to a lower speed.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You'd be more disappointed if your area got hit with congestion as a result. 300mbit is usless if you can only pull in 20.

We'll see 300 eventually.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Out of interest, for those people that were upgraded as a part of the normal process (e.g. didn't call up saying they would cancel or renew a contract etc), are your now on QAM 64 on upload?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

There should be no difference as there is only one configuration on the network per broadband tier.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Our upgrade isn't until the end of November but we've been on 2 x QAM64 for several months now. The evening hump on the ping monitor has also gone so I guess both are evidence of network improvements ahead of the speed uplifts.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I just moved house and was upgraded from 152Mbps to 200Mbps as part of the deal. We've gone from 2x 64QAM upstream at the old address to 2x 16QAM at the new address (two streets away).

I also note that on the old package we got 100Mbps real world from a 152Mbps connection. Now we're on 200Mbps at the new address, we get 150Mbps real world. Hopefully one day they'll upgrade the top tier to 300Mbps then I can finally get 200Mbps... Makes my head spin lol.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

If only it were that simple!

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Customer expectation vs ISP reality.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Hence the 'lol'. I get a better quality connection tethered to my mobile phone (80 down / 40 up)! :(

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

ISP cutting corners on capacity versus customer expectation based around experiences with most other ISPs and/or those in somewhere like the USA or even Ireland.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I hear HFC having a bad reputation in parts of the U.S. with customers widely complaining about sub-2Mbps speeds.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Indeed. Average speeds across the country on the FCC tests are very good though. Generally smaller mom and pop local cable companies who don't want to upgrade their plant that are the issue. There are still odd areas with no DOCSIS 2 or 3 services.

Ireland actually has the heaviest users in the LG family, and claim the following:

That selling 240Mb as the only package.

Virgin Media UK manage ~110Mb on a 152Mb service on a wired connection.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just now had a film download at 24.8MBs; that is almost 200Mbs. The whole file of 4.37Gb downloaded in less than 4 minutes.

This is one satisfied customer. The good thing about this is that I will only have hogged my local street broadband for 4 minutes.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thanks, Ben. I was hoping that my upgrade date prediction of Jan - March would mean going onto one of these new shiny CMTS' with all the bells and whistles!

Hopefully Leeds will catch up sooner or later :P

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Since my upgrade to 200Mbps (which I never, ever get) I keep getting these errors about an update file repeated through the network logs:

http://www.anony.ws/i/2015/10/30/Scr...52.33681a5.png

Any ideas anyone? It's a newly supplied SH2AC, software V1.01.29 (my old SH2 was worse for wear so the installer swapped it out for us as part of the house move).