Re: Virgin Media 150Mb Coming 2014
 

Honest answer? Because that's not what Virgin Media have decided it will be.

Re: Virgin Media 150Mb Coming 2014
 

That's not an answer, that's a restatement of the question.

It's quite obvious he wants to know why they decided not what they decided.

Re: Virgin Media 150Mb Coming 2014
 

Complaint to ASA! I am sure we all are on 10:1 ratio in the first place!

10:1 Ratio mean:

50 should be 50/5
100 should be 100/10
152 should be 152/15

Re: Virgin Media 150Mb Coming 2014
 

I know that, but you aren't going to any answer you want as why they've done it, other than 'that's what it is'

Re: Virgin Media 150Mb Coming 2014
 

ASA = Advertising Standards Agency, they regulate advertising as their name suggests. Hence, you would need to find some advertising mentioning a 10:1 ratio.

I don't remember seeing any.

---------- Post added at 13:56 ---------- Previous post was at 13:55 ----------

All about the money I would imagine. No business case to spend the necessary to deliver the higher upstream speeds.

Re: Virgin Media 150Mb Coming 2014
 

I'm sure 'Mark Wilkin' on the VM support forum promised it.

However I'm not sure he actually exists so taking him to court might be tricky.....

Re: Virgin Media 150Mb Coming 2014
 

I was hoping for 15 up but I knew it was still going to be 12 & no one forced me to change to 152 - At times I think back to the good old days of 16 years or more ago with needing two phone lines & dial-up along with £700+ home phone bills a quarter & still having to pay just to have a ISP - For me internet has never been as cheap in actual cost & if I consider how much £700 would be today more so!

Having 152 has had the required effect on friends who don't get fibre yet & really, really annoyed them with bells on :angel:

Re: Virgin Media 150Mb Coming 2014
 

Thought I'd chance my arm yesterday, so gave retentions a ring to try and get my 30 to 50MB upgrade early. I was stung into action by some VM leaflets pushed through the door advertising 50MB as their lowest tier - so presumably my neighbour could get it straight away.

All went well initially, but they needed to transfer to their 'Broadband team' to sort it. As soon as i got a crackly line and an Indian voice who didn't have a clue what I was on about I knew it was a doomed attempt. Dare say i can wait a couple of months and the difference between 30 and 50 MB will be negligible in everyday use. It was a slight upgrade in upload speed I was more interested in.

Re: Virgin Media 150Mb Coming 2014
 

I was very surprised when the guy said after just asking for the upgrade he said I can do that, it does depend on who you get no doubt about it. I have Spotify though VM having had a long trial & when I rang to continue after the trial I was on the phone 15 minutes trying to convince those on the other end that VM do actually do Spotify & I pay for it through them though this guy(s) was in the UK even though it was in my apps on my VM page! Personally I would ring again.

Re: Virgin Media 150Mb Coming 2014
 

Regrettably a forum post isn't an advertisement. Mr Wilkin does indeed exist and is a real person.

Re: Virgin Media 150Mb Coming 2014
 

That worked.

Re: Virgin Media 150Mb Coming 2014
 

It was the crackly line and Indian voice that finally got me there. He put me back to sales, but this time I got someone who knew what they were doing.

I really think it is a bit of a lottery. Many staff in sales go by what they have been told - the roll out schedule. Those with a bit of common-sense realise that they cannot decently refuse current customers on 120Mb from having 152Mb when their next-door neighbour can have it for a few pounds less on a new contract.

Keep trying and insist that you are happy to be re contracted. You will get better telephone and a reduction of at least £5.00 for 18 months.

Re: Virgin Media 150Mb Coming 2014
 

Contacted retentions yesterday and behold , a £10 reduction and speed increase on a 12 month contract.

http://www.speedtest.net/my-result/33549

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

Where in the superhub2 settings do you check to see what speed you are on please ?

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

Cheers, now what am I looking for lol :)
The guy on the phone said he`d upped me to 152 but I dont know what I`m looking for

Re: Virgin Media 150Mb Coming 2014
 

It will look like this if you are on 152

https://www.cableforum.co.uk/images/...2014/03/38.jpg

Re: Virgin Media 150Mb Coming 2014
 

Yep it does except for sfid, cheers. Well pleased, not so much the speed I was ok on 120 but the fact he reduced my package by £8 on the vip

Re: Virgin Media 150Mb Coming 2014
 

Ah, but I'm not happy to be recontracted. Got an £11 loyalty discount at the moment, guess I'll wait as my update isn't far away allegedly (May to July).

Still unfair that new customers get this straight away and loyal (since 1996 in my case), have to wait.

But its what I'd expect from VM (oh for Bell Cablemedia - they were nice people to deal with in 1996 -made sure my 8 month pregant wife had access to our property at all times despite most of the neighbourhood being dug up; sometimes it would have been nice if they had denied her access ;) )

Re: Virgin Media 150Mb Coming 2014
 

Had a mail from VM & I've kept my loyalty discount :)

Re: Virgin Media 150Mb Coming 2014
 

My server/lab machine ready for Virgin Media 2.5Gbps broadband.

https://www.cableforum.co.uk/images/...2014/03/40.png

(Yes really. My work requires me to, occasionally, replicate high bandwidth environments.)

Re: Virgin Media 150Mb Coming 2014
 

I upgraded to 100mb on Thursday, checked on my virginmedia it says I have been upgraded , but on checking the superhub and doing a re boot I am still on 60mb down and 3mb up. Should I have 100mb by now?

Re: Virgin Media 150Mb Coming 2014
 

Just gone from 60 to 100Mb down in Hemel. Upload has gone to 6Mb.

https://www.cableforum.co.uk/images/...2014/03/37.png

Re: Virgin Media 150Mb Coming 2014
 

Serious problem in my area with very high utilisation and virgin media say it won't be fixed within 3 months later and told me I had to stay with below 2Meg for now. I only signed up 152 Meg a week ago, oh great, I cannot cancel it now as it went pass over 7 days cooling off period. Wish I never went back with Virgin Media.

Feel angry now!:mad::mad::mad:

https://www.cableforum.co.uk/images/...2014/03/36.png

http://www.thinkbroadband.com/speedt...96120911999271

Re: Virgin Media 150Mb Coming 2014
 

Yes, give it another reboot if it's not pulled down the new config i'd get back on the phone to them.

Re: Virgin Media 150Mb Coming 2014
 

There is a chap on this thread with a very similar problem to yours and he found a fix. Why don't you contact him and find out what he did?

http://forums.thinkbroadband.com/vir...=9#Post4312899

Re: Virgin Media 150Mb Coming 2014
 

Had my upgrade to 152mb for a week now and it's still rock solid. Downloading from my server right now via FTP, just a single file with a single thread and it's not budging from 19.6MB/s :)

Re: Virgin Media 150Mb Coming 2014
 

Putting 30 days notice in, to cancel my 152Meg service. As it horrible slow as a snail. Only getting 1.7Meg out of 152Meg via ethernet cable as the superhub wifi is disabled. Had enough with it fed up with it. Disconnection next month April 10th.

https://www.cableforum.co.uk/images/...2014/03/30.jpg

Re: Virgin Media 150Mb Coming 2014
 

:LOL:
Here we go again...........

Re: Virgin Media 150Mb Coming 2014
 

Erm, if you only joined on the 28th of Feburary you'd still be within the 28 day money back guarantee

Meaning they wouldn't need 30 days notice to close the account as far as I know

Re: Virgin Media 150Mb Coming 2014
 

At least make a bit of an effort if you're going to try to wind people up. I take it you're the asdlmax in picture 1 who posted exactly what you have on here. Then in picture 2 you say you solved it, but now it's as rubbish as before?! I realise you're a wum, at least make an effort though.

Re: Virgin Media 150Mb Coming 2014
 

I phoned them up and they say I was under 28 days as I only signed up on 28th February as they say 7 days cooling off period is incorrect. Should be 28 days. So, I put a 30 days notice in and they give me one month free until my disconnection next month April 10th. So, no charges at all as a goodwill gesture applied by manager. As the manager are aware of high utilisation in my area and apology to me.

Re: Virgin Media 150Mb Coming 2014
 

On another site (as per the poster above) you said you had fixed the issue??

Re: Virgin Media 150Mb Coming 2014
 

I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly.

In any event as per with this poster the biggest fools are Virgin Media for apparently letting the guy sign up / disconnect / regrade over and over again alongside allowing him to use the CEO's office as his call centre and apparently never charging him early disconnection fees even when he is actually liable for them. Makes a mockery of the rest of the customer base allowing one customer who has probably never made the company a profit to use resources like that and they need to grow a pair and put the address down as to not be serviced.

Back to the actual thread rather than the chronic derailment I have seen a few instances actually of people with genuine congestion on the 152Mb / 100Mb as their areas aren't quite ready yet, more on the VM community forum than here.

The take home message seems to be that VM have completely screwed up and the marketing people wanted to wave their epeen at BT before the network was ready. Rather than doing a controlled roll out they've been stupid enough to annoy brand new customers by having them sign up then find out they can't hit the levels of performance they've been sold, annoy some existing customers through having them recontract then realise they can't hit the new speeds, and annoy others when they see they are waiting for tiers of performance that new customers are getting straight away.

I can't think of any other cable company that behaves in the manner VM do with regards to tier uplifts, indeed I have seen cable companies announce uplifts after they've started to deploy them.

At some point VM may actually get it together and announce tier uplifts when they are ready to go, rather than well in advance for marketing purposes, or if they absolutely must announce them only releasing them into the field when the networks are ready to go.

Then again a light aircraft may be brought down by flying porcine creatures.

Re: Virgin Media 150Mb Coming 2014
 

I'd agree with this, not only did the download speed go from 158 to 2, the latency improved from 16ms to 8ms!

https://www.cableforum.co.uk/images/...2014/03/35.png
https://www.cableforum.co.uk/images/...2014/03/36.png

Both tests were taken around the same time of day ... strange ;)

Support would have given the customer a fault reference so the utilisation issue would be easy to verify

Re: Virgin Media 150Mb Coming 2014
 

Easy enough to fake those speedtests ;)

But back on topic, things seem to have sorted themselves out up here :)

https://www.cableforum.co.uk/images/...2014/03/34.png

Re: Virgin Media 150Mb Coming 2014
 

Oh indeed :LOL:

Re: Virgin Media 150Mb Coming 2014
 

I just did the retentions "Pretty pretty please!" thing and got my 150 meg!

https://www.cableforum.co.uk/images/...2014/03/33.png

Not as great results as some but I think the wife is currently streaming something so I really can't complain. I'll test properly later.

Re: Virgin Media 150Mb Coming 2014
 

http://www.speedtest.net/my-result/3363716790

http://www.thinkbroadband.com/speedt...89331746629338

rubbish service! worse ever!

Re: Virgin Media 150Mb Coming 2014
 

If I was you, I'd leave VM....

Re: Virgin Media 150Mb Coming 2014
 

I can think of many things I'd do in his situation, leaving VM being relatively low on the list.

The above however is seconded heartily.

Re: Virgin Media 150Mb Coming 2014
 

Is that meant to be 152mb? Wow that is disgusting. I'm on BT infinty 2 upto 80Mb and get 79Mb/20Mb upload.

Re: Virgin Media 150Mb Coming 2014
 

Are all these customers on infinity, wow that is disgusting I'm on VM 60 and get 62MB all the time, just saying like ;)

https://community.bt.com/t5/BT-Infin...th/td-p/152363

Re: Virgin Media 150Mb Coming 2014
 

Yes it 152Meg. Terrible awful service!

---------- Post added at 20:43 ---------- Previous post was at 20:40 ----------

I am so shocked as my back garden cable was sharing with other neighbour as they try to stealing my connection. First time I notice it today. I haven't been to back garden for months. Report to virgin media now.

Re: Virgin Media 150Mb Coming 2014
 

Matches your posts

Re: Virgin Media 150Mb Coming 2014
 

Blimey, you have no luck at all do you?. Someone hacking into your wireless last night , now a neighbour jacking your cable. All that as well as changing provider more than a nappy is changed. Your life's like a box of chocolates....

Re: Virgin Media 150Mb Coming 2014
 

Them being on the same coaxial cable drop as you means nothing as far as them 'stealing' your connection goes.

Re: Virgin Media 150Mb Coming 2014
 

I genuinely believe somebody needs to throw him in the looney bin.

Re: Virgin Media 150Mb Coming 2014
 

Are these customers on Virginmedia...

http://community.virginmedia.com/t5/...bd-p/30mbspeed

http://community.virginmedia.com/t5/...bd-p/60mbspeed

http://community.virginmedia.com/t5/...d-p/100Mbspeed

I'm sure you know as well as I do, using a providers help forums to prove a point, is well............Pointless.

Re: Virgin Media 150Mb Coming 2014
 

Simply pointing out that all providers have issues, VM included, however not convinced Telfords are genuine

Re: Virgin Media 150Mb Coming 2014
 

Why do people keep replying to telford, I visit this forum infrequently but he/she is either leaving/joining a better deal with VM/ fitting a faster (2 GIG) network card etc.

Keyboards cost money & you also risk a faster onset of RSI :p:

Re: Virgin Media 150Mb Coming 2014
 

Thanks Virgin Media for three months free broadband with 152Meg :) first month of 152Mb is free, the next two more months is £47.00 (free) out of -£54.53 and after that, the bill will be left over with in credit of -£7.53. They offer me three months free of charge and removed 12 months contract. And they had admitted that it was high utilisation in my area and the fix could be within 3 months. They also asked me to ring back if there is no fix time as I have two option choices, leave or they could give me a further free of charge. They admitted that a staff shouldn't have upgraded me to 152Mb as a mistake because of problem ongoing with 152Mb in Telford area.

Oh well, at least I got three months free! :)

https://www.cableforum.co.uk/images/...2014/03/26.jpg

Re: Virgin Media 150Mb Coming 2014
 

Yup! I do believe my street cable is shared by up to 25 households! In my street each pair or households is connected to a common CATV connector under the pavement.

Even if, unusually, premises are are sharing the cable on the premises side of the street connection, normal user id and protocols completely separate the two modems and TV boxes as discrete end points.

Somebody is tilting at windmills here. Don Quixote was regarded as somewhat mad. In the modern world he would probably be regarded as being somewhere on the autism spectrum.

Edit...............................<sighs deeply>...............:rolleyes:.................. .

Further edit.............................................. .........................................

Well that worked! :D

Re: Virgin Media 150Mb Coming 2014
 

From the optical node, effectively everyone is on the same coax cable (Think of it as "WiFi over coax"). Sharing connections only causes problems if there is not high enough signal level in the drop cable to drive both installations.

Re: Virgin Media 150Mb Coming 2014
 

Per my earlier post:

Meanwhile various people on the official forums with severe and ongoing congestion problems are told to call in once a month for a refund. I'm not a VM customer, if I were I'd be pretty annoyed about there being a set of rules for everyone else and apparently absolutely none for one particular unprofitable customer.

Re: Virgin Media 150Mb Coming 2014
 

That's assuming he/she is being honest with what they post....

Re: Virgin Media 150Mb Coming 2014
 

I have a open utilisation fault and have been told exactly this. You can only get a discount if you ring in each month ..

I'm getting 152mb this month :)

Can I get a super hub 2 for free I got the original one.

Re: Virgin Media 150Mb Coming 2014
 

You shouldn't need one to get 152Mb. However if the SH1 is performing badly in respect of WiFi and stability then you have as much chance as anybody else of getting a SH2 to replace it.

Re: Virgin Media 150Mb Coming 2014
 

When I phoned to get my 100Mb upgrade the retentions guy actually offered to swap my V+ box for a Tivo and we swapped the normal V box upstairs to the V+ box, they reduced our bill by around £15 a month and swapped our Super Hub to a Super Hub 2, we did have to pay a £49.95 install charge but considering the monthly saving and the fact we got a Tivo it seemed worth it.

Wasn't even expecting them to swap the Super Hub since there was no mention of it when I talked to the guy in retentions, he even asked if I already had a Super Hub which I had.

Re: Virgin Media 150Mb Coming 2014
 

Maybe you should ask the staff on the forum to explain why you are getting different treatment from another customer who apparently has a long history of getting preferential treatment over the rest of the customer base in terms of no early termination fees, endless free regrades, free products, heavy discounts, etc.

Re: Virgin Media 150Mb Coming 2014
 

telfordcable and reality have, at best, a tenuous relationship.

I really wouldn't use his assertions as the basis for negotiations......

Re: Virgin Media 150Mb Coming 2014
 

virgin media fault team told me "You are special person, we will get it right for you!"

Re: Virgin Media 150Mb Coming 2014
 

They're correct - you are special.....

Re: Virgin Media 150Mb Coming 2014
 

Managed to do a proper speed test today without the wife hogging the connection. This is using the closest server, which is a VM hosted one in Baguley:

https://www.cableforum.co.uk/images/...2014/03/29.png

And because people will complain about using a VM hosted speedtest server, here's the result from the Namesco server in London:

https://www.cableforum.co.uk/images/...2014/03/30.png

I always seem to get slightly higher upload speeds on that server but it's the one people seem to trust the most.

Very happy, very stable, haven't rebooted my SHUB in weeks :)

Re: Virgin Media 150Mb Coming 2014
 

upload still panty! wish they could do with 22Meg upload!

Re: Virgin Media 150Mb Coming 2014
 

I've never had any issues with uploads, myself.

Re: Virgin Media 150Mb Coming 2014
 

All customers should are special people because we provide the money.

Re: Virgin Media 150Mb Coming 2014
 

Whoops! Dispraxia alert.

The previous comment should have read:

All customers are special because we provide the money.

Re: Virgin Media 150Mb Coming 2014
 

you beat me to it :)

Re: Virgin Media 150Mb Coming 2014
 

You beat meat to it?

I've heard about helping the disadvantaged but don't you think that's taking it a little too far?

Re: Virgin Media 150Mb Coming 2014
 

i don't understand what point you are trying to make dude and whether or not your typo was intentional.

Re: Virgin Media 150Mb Coming 2014
 

Well personally I thought it was quite funny

Re: Virgin Media 150Mb Coming 2014
 

Indeed

---------- Post added at 18:06 ---------- Previous post was at 18:05 ----------

:tu:

---------- Post added at 18:07 ---------- Previous post was at 18:06 ----------

Now i do see why they say you as "special" ;)

Wifi isn't great, I can't get a connection everywhere in my house for iPhones and tablets, only on my PS vita. So I put a wireless homeplug in.

Re: Virgin Media 150Mb Coming 2014
 

Well you want to try Sky's lousy broadband at my parents as Virgins might have problems here and there but its still much better then most of the rest dear chap.

Re: Virgin Media 150Mb Coming 2014
 

I've still not received anything through the post re new contract since upgrading to 152Meg, does this mean I wasn't re-contracted after all? :p

Re: Virgin Media 150Mb Coming 2014
 

The speed upgrades by themselves aren't re-contracting

Re: Virgin Media 150Mb Coming 2014
 

Nice one thanks for the confirmation Ben.

Re: Virgin Media 150Mb Coming 2014
 

The stats say otherwise

Re: Virgin Media 150Mb Coming 2014
 

Did you ring up to upgrade or was this an "auto upgrade" via the supercharge programme? I thought the former meant a new 12 month contract and the latter did not but I may be wrong ..

Re: Virgin Media 150Mb Coming 2014
 

Evidently.

EDIT: Hang on a second.

Post complaining of congestion on here:

http://www.cableforum.co.uk/board/35679382-post625.html
10-03-2014, 23:46

Post complaining of congestion on Plusnet:

http://community.plus.net/forum/inde...,124744.0.html
« on 10/03/2014, 21:03 »

No sign of higher latency despite congestion being apparently so high it was delivering sub-2Mb, then once it was mentioned latency mysteriously goes higher.

I have to wonder whether this guy was using QoS on a router and when that was pointed out moved to saturating the link as much as possible. That or a client side issue. Seems all too coincidental and the TBB graph doesn't really work for me, congestion isn't latency-less and on downstream only one minute then heavily affecting both directions and inducing high latency the next.

EDIT 2: The Plusnet TBB meter doesn't really work for me either. Big burst of latency for about half an hour starting at pretty much exactly 9pm which drops abruptly, like a download finishing, rather than ramping up and ramping down slowly as congestion comes and goes. That and Plusnet reporting zero other issues on the exchange. They will have other customers there, they have a 5% market share.

EDIT 3: I was evidently too trusting.

http://community.plus.net/forum/inde...tml#msg1085514

Re: Virgin Media 150Mb Coming 2014
 

I agree, all too strange to me, but I'm a very cynical person.

Re: Virgin Media 150Mb Coming 2014
 

Too much chat about a single forum member.

Re: Virgin Media 150Mb Coming 2014
 

He invites it :LOL:

Re: Virgin Media 150Mb Coming 2014
 

Nah I rang up and asked for it early, come to think of it I don't remember receiving anything to sing originally, but doesn't seem like something VM would have overlooked.

I still have telford on ignore so a lot of this thread makes no sense haha.

Re: Virgin Media 150Mb Coming 2014
 

TelfordCable had quit goodbye

Re: Virgin Media 150Mb Coming 2014
 

ok, let's get this thread back on topic.

Re: Virgin Media 150Mb Coming 2014
 

So what are the stats then?

Re: Virgin Media 150Mb Coming 2014
 

Which ones?

Samknows?
Ofcom's?
Netflix?
Youtube?

Re: Virgin Media 150Mb Coming 2014
 

You're the one saying the stats say different, so what are they?

Re: Virgin Media 150Mb Coming 2014
 

I have a question, TV is still in contract but broadband and phone are not, at the moment I am on the 120/152Mb, if i was to drop it down to the 30/50Mb would that put me under a new contract

Re: Virgin Media 150Mb Coming 2014
 

How do you have different services on different contracts?

Re: Virgin Media 150Mb Coming 2014
 

Suppose it depends on the bundle and how TV was added.

Re: Virgin Media 150Mb Coming 2014
 

I had the tv, Telephone and broadband installed when the top speed was 50Mb, TV was tivo and normal HD, when contrat was up i added 2nd tivo to replace the HD box, which renewed the TV contract, but not Broadband or phone

Re: Virgin Media 150Mb Coming 2014
 

Does anyone know when Virgin upgrade the 60mb speed to 110mb will they upgrade people with SH1 to SH2?

Re: Virgin Media 150Mb Coming 2014
 

No one will get a sh2 automatically if they have a sh1

Re: Virgin Media 150Mb Coming 2014
 

Damn oh well

Re: Virgin Media 150Mb Coming 2014
 

Interesting, I didn't know it worked like that. I thought all three services were under one bill/contract.