Re: TiVo Update/Netflix
 

I'm in Tilbury (area 06) and my Tivo just rebooted right in the middle of an interesting documentary on C4 about the Willy Wonka musical. Hope it's for the update tonight.

Re: TiVo Update/Netflix
 

Am in Area 31 and currently mine is not :-( Fingers crossed though!

Re: TiVo Update/Netflix
 

No reboot here in 06 ( Maidstone )

Re: TiVo Update/Netflix
 

Area 24 for me, any new on which night that area will be getting updated?

Re: TiVo Update/Netflix
 

The updates aren't being done by bill area

Re: TiVo Update/Netflix
 

Also in area 31. Have Netflix. Coventry CV3.

Tried it out.

Watched part of Cowboys and Aliens in Super HD, it said. All very smooth. Definition excellent.

The app loaded up slowly at first but after logging in and trying again it had sped up. Navigation pretty is quick too.

Re: TiVo Update/Netflix
 

Cool, cheers. The billing areas are certainly wide ranging.

I had no idea the billing areas were different to the "headends", which I have heard others posting about. Shamefully, I do not know quite what a "headend" is, I guess it helps send the signal on from VM HQ. I am not even sure where my "headend" is, I would guess Cambridge. I have had to check the app menu daily to see if I had the update. :(

Is there anyone who can help me feel less ignorant....please....

Oh, I am in the PE27 post code area.

Re: TiVo Update/Netflix
 

I'm getting tired of saying this now all areas will be updated by end of the week , please stop asking.
I'm more than happy to help but i'm going grey as it is without the same question getting asked time and time again :p:

Re: TiVo Update/Netflix
 

updating in area 06 now ,southend

Re: TiVo Update/Netflix
 

And Chelmsford

Re: TiVo Update/Netflix
 

Whats the best number to call to get hold of retentions to take up the Netflix offer?

Re: TiVo Update/Netflix
 

150 love virgin2013

Re: TiVo Update/Netflix
 

I think I read somewhere that some people are having to reboot their Tivo and the app should appear

Re: TiVo Update/Netflix
 

Still no update in Newcastle :(

Re: TiVo Update/Netflix
 

It appears you have your own headend.

Acton
Andover
Ashford
Aztec
Baguley
Barnsley
Basildon
Belfast
Bromley
Cambridge
Cardiff
Colchester
Coventry
Croydon
Derby
Edinburgh
Gateshead
Glasgow
Grimsby
Guildford
Haringey
Hayes
Hemel
Hersham
Kirklees
Knowsley
Langley
Leeds
Leicester
Lewisham
Luton
Newton Abbot
Northampton
Norwich
Nottingham
Oldham
Oxford
Peterborough
Preston
Reading
Seven Kings
Solent
Southampton
Sussex
Swansea
Swindon
Teesside
Uddingston
Warwick
Watford
Wearside
Wessex
Witton
Wolverhampton

I'm hoping this is accurate and up-to-date.

This explanation might help you. Just like BT, VM is a hybrid system, not pure fibre. http://en.wikipedia.org/wiki/Hybrid_fibre-coaxial

Re: TiVo Update/Netflix
 

Alas it has arrived on the cold frosty Wednesday morning.:hyper::D

Re: TiVo Update/Netflix
 

So which headend does Stevenage use then? I thought it WAS being done by billing areas, evidently not.

Re: TiVo Update/Netflix
 

A question for Ben and that is that our family is on The VIP Collection so if we were to re-contract if we can get Netflix free for six months then am l right in that there would be no difference to our current VIP bill?.

Re: TiVo Update/Netflix
 

We've got it at last Den! :D Not had a real chance to play yet, but it seems far more responsive on first view and the new HD screens look nice. Look forward to having a proper play later

Re: TiVo Update/Netflix
 

If you have any loyalty discounts, you can't have both the discount and the free trial.

Re: TiVo Update/Netflix
 

I checked this morning...nothing.
Sorry to everyone in the Rotherham area. I swapped to Tivo as soon as I heard about the Netfix app. That's the reason we're last on the update list. :(

Re: TiVo Update/Netflix
 

But looking at my bill there is no indication of any loyalty discounts and it just says we pay £109.75 for the VIP collection which includes a extra TiVo box.

Re: TiVo Update/Netflix
 

updated last night Medway (area06)

Re: TiVo Update/Netflix
 

I reckon you'd be fine then Den but best to call and ask.

Re: TiVo Update/Netflix
 

Still nothing here! I really thought I was Bromley headend, BR8 postcode, billing area 22, but obviously not. Oh well, I am actually off work tomorrow so I don't need it until then. I've got £11 worth of loyalty discounts so I'll stump up the £5.99 Netflix sub and still consider myself ahead. 6 months free is not to be sniffed at, but it is actually only 30 quid saved when you consider the month free that everybody gets.

Makes you realise what excellent value Netflix actually is.

Re: TiVo Update/Netflix
 

Thanks for that roughbeast. I have a slightly better understanding of the way it runs now, well enough to keep me going anyhow.

Looking forward to having Netflix tomorrow, VM have clearly been saving the very best for last, so there will be no problems for us....:erm:;):)

Re: TiVo Update/Netflix
 

Surely there can't be many places that haven't got it now, must be finished by tomorrow you'd think. Takes the biscuit a bit that virgin are announcing offers when not everybody has access to Netflix yet.

Re: TiVo Update/Netflix
 

The Netflix update arrived in London (at least in my part) overnight. Looking forward to exploring the app when I can find the time.

Re: TiVo Update/Netflix
 

I agree with your point, I am sure it will rile some people over the country. I don't mind personally though. I have ordered my activation code and I would still choose to wait until I got the code before I would use the service anyway. :)

Re: TiVo Update/Netflix
 

Done today:

Half of the Barnsley headend (mainly Bradford, Doncaster, Halifax & Wakefield)
Basildon
Hayes
Hersham
Lewisham
Norwich
Poole
Plymouth

---------- Post added at 08:38 ---------- Previous post was at 08:37 ----------

The billing "area" is identifies which billing system you are on, but they aren't always geographic. There are about 20 billing systems, but 54 headends, so some of the billing systems cover more than headend. Area 31 happens to be the one that covers more than any other. (OTOH Bristol has two billing systems for a single headend)

That's it pretty much. It's where the region's broadcast equipment, telephone exchange and some of the broadband equipment is. They are usually anonymous buildings on industrial estates. There are also local hubsites with more equipment, mostly broadband, but sometimes TV-related.

You're on the Luton headend. But this time the rollout isn't even being done strictly by headend. For example, half of Barnsley has been done today.

You've on Seven Kings (Ilford)

Re: TiVo Update/Netflix
 

Yeah, good point. Just think its mental how long its taking to roll out I've had it since 31st October. Netflix has been used to death my twin boys love watching Thomas the tank engine on it.

Re: TiVo Update/Netflix
 

Before i sign up for my free 6 months :D

Is there anyway to control access to the categories within netflix?

We're getting Tivos in the kids room as part of their Christmas but would like to have control over what they see.

Re: TiVo Update/Netflix
 

Bleedin' Ilford?! How does it cross the river, out of interest?

Cheers for info!

Re: TiVo Update/Netflix
 

Hello. Does my TIVO need to be off to receive the update? (I.E rebooted) or will it just do it? Presume with an LU postcode I've not been done yet...always seem to be the last lol

Re: TiVo Update/Netflix
 

You get it whether it's off or on, if it's off you'll have to wait while it updates when you switch on.

Re: TiVo Update/Netflix
 

Cheers SP. :-)

Re: TiVo Update/Netflix
 

My update was overnight and we always put ours into standby overnight so not completely powered off. Update went fine in fact we didn't initially realise it had been updated until I spotted a few things different then went hunting for the Netflix app to confirm. So just leave it on standby and you'll be fine or as Nicko has stated you'll have to wait while it installs and reboots when you turn on your device.

Re: TiVo Update/Netflix
 

l have just spoken to someone on the phone at Virgin and l asked about the Netflix free for 6 months offer and he said yes as long as you re-contract for 12 months that's fine so then he said all you have to do is go to the apps section and you will be able to use it in 20 minutes but l waited 40 minutes just to be on the safe side but now l am there it says start your free month or sign in so the question is do l have to register my detals online or something or do l use the option that says start your free month as l am a bit confused especially when the agreement was for 6 months free as long as l re-contracted.

Re: TiVo Update/Netflix
 

You'll get an email with a code within 5 days - you then enter this into Netflix and it'll not bill you for six months.

This is in the brief to agents, so there should be no excuse for them to say any differently

Re: TiVo Update/Netflix
 

He did not mention about any email and relevant code that would with arrive to me at all Ben.:confused:

Re: TiVo Update/Netflix
 

Slough and the rest of area 14 appears to have the update today.

funny enough my box decided to restart itself at 21:30 last night and never completed its reboot, after rebooting it again this morning after I woke up it showed the DTV update screen and the I just had to wait for it to clear the "your box is updating" screen, which it has and I now have it.

Re: TiVo Update/Netflix
 

Considering there is a screen that pops up so that agents confirm the email address the code should be sent to and this wording to read out

it does make me wonder what exactly they did on your account

Re: TiVo Update/Netflix
 

When l said about the 6 months free offer he said that's fine but he did go away to somebody for a few minutes and then came back and explained what to me what to do and l am only going by what l was told on the phone.

Re: TiVo Update/Netflix
 

Well indeed, it's not your fault - but as it's one of the simpler things to do on an account, not sure why they didn't do it correctly.

You can't complete the addition of the offer onto an account without seeing the pop up as far as I can see.

Re: TiVo Update/Netflix
 

Has anyone received their code yet?

I know it says 5 days but id of thought some people would have started receiving them!

Re: TiVo Update/Netflix
 

You can PIN protect the app, however for some reason Netflix themselves don't have any full content lockout system. They said they haven't done it, as there are always ways around.

So even when the app gets profile support, it's still fairly easy to swap profiles

Re: TiVo Update/Netflix
 

So should l wait 5 days just in case a code does arrive in the email or should l phone them up again pronto.

Re: TiVo Update/Netflix
 

Personally I'd phone up at some point today and check - it'll be obvious from your account whether it's been done or not as there will be the Netflix offer code on the account.

Re: TiVo Update/Netflix
 

Had a good look at my bill and i do have a £5 loyalty discount for the next 18 months, so i'll wait until the first week of December before taking the free month, although i seem to spend most of christmas holidays in the pub :rolleyes:

Re: TiVo Update/Netflix
 

l phoned up again and they have confirmed that there is a Netflix offer code on my account and thus a email with the code will be sent in five working days so many thanks Ben.:)

Re: TiVo Update/Netflix
 

Nothing for me yet fella!

Hoping (but not expecting) it will come at some point today so I can go straight into my Netflix viewing tomorrow when (all being well) I receive the update tonight.:)

Re: TiVo Update/Netflix
 

You would think that this would be something they could implement on the 'My Virgin Media' pages...a code specific to your account if you're eligible. If you want to take advantage of it, then do so and once the code is redeemed this is taken as consent to renew your contract for a further 12 months. Those with no code would need to call C.S.

Makes sense to me, but I don't suppose that counts for owt.

Re: TiVo Update/Netflix
 

Just activate yourself a free month trial, and when the code comes enter it into your netflix account and BOOM free 7 months :-)

Re: TiVo Update/Netflix
 

Seems the Netflix UI will be changing soon anyway...

http://techcrunch.com/2013/11/12/net...ience/?ncid=fb

Re: TiVo Update/Netflix
 

Will good be if the tivo app gets that new ui looks loads better.

Re: TiVo Update/Netflix
 

A shortcut to Netflix has now been added to the search & browse menu.( only 2 two clicks)

Re: TiVo Update/Netflix
 

Yeah a lot easier than trawling through the apps.

Re: TiVo Update/Netflix
 

Going by VM usual standards, we should have it by the end of 2014.

Re: TiVo Update/Netflix
 

Yeah possibly, took us ages to get the TiVo update that arrived in the States yonks ago.

Re: TiVo Update/Netflix
 

I'd expect the Netflix app, like the BBC's CRB service, is mostly down to Netflix.

Actually the update we're currently getting is in part the same one rolling out to the Premiere boxes in the US at the moment. You can tell this by the fact that some of the most current updates (back to back recordings, DIAL support in YouTube / Netflix) we've got as well.

What did happen is that we caught up with the previous update that the Premiere boxes got (HD screens etc)

Re: TiVo Update/Netflix
 

Still nothing here in Bishops Stortford on the Herts & Essex border. I am jealous but as i am on the Herts side i am not "well jell"

Re: TiVo Update/Netflix
 

Just hope liberty global stick with tivo, and not switch to the horizon.

---------- Post added at 14:50 ---------- Previous post was at 14:50 ----------

:LOL:

Re: TiVo Update/Netflix
 

Excellent.:)

---------- Post added at 14:51 ---------- Previous post was at 14:50 ----------

There are absolutely no plans to ditch the TiVo.

Re: TiVo Update/Netflix
 

Brilliant news, how do you like the update?

Re: TiVo Update/Netflix
 

I got that with the Update on Tuesday, still a little too much for me, I think we need a Red Button channel like YouTube. I have found the quickest way is to search for the show you want in the Tivo Menus tbh.

Doubt it, the Netflix app is run by Netflix.

---------- Post added at 15:15 ---------- Previous post was at 15:13 ----------

Virgin Media had to make a deal with Netflix for it to arrive on the Tivos over here as VM is a closed system. Its not that Netflix was part of the update. Otherwise it would of arrived and there wouldn't be 6 months off deals.

Re: TiVo Update/Netflix
 

Well considering there are those sorts of channels for the other bits, I'm sure it'll come at some point once everyone has the app.

Re: TiVo Update/Netflix
 

Hope that's true but how can you be so sure? Do you have a source?

Re: TiVo Update/Netflix
 

Yes he taks to HP via the cupboard com

Re: TiVo Update/Netflix
 

The update is simply magnifique.:tu:

---------- Post added at 16:45 ---------- Previous post was at 16:42 ----------

Virgin Media and Liberty Global have stated at no point that the TiVo will be replaced and personally l cannot see that stance changing at least in the next 10 years.

Re: TiVo Update/Netflix
 

i know this may sound stupid but after you ring 150 which number after that do you press to get netflix

Re: TiVo Update/Netflix
 

i'd give it 5 mate

Re: TiVo Update/Netflix
 

Option 4 for 'change package', then pick the option 2 for 'TV'

Re: TiVo Update/Netflix
 

Is anyone finding the information on the new planned recordings screen for shows that won't record inaccurate?

For example, it is saying that a repeat showing of Dracula won't record because there is not enough disc space. But the real reason that it won't record is because the first showing will have already been recorded (first showing is showing as set to record).

Similar things are happening with other shows.

Re: TiVo Update/Netflix
 

i meant 5 years lol before they change boxes

Re: TiVo Update/Netflix
 

They have stated at no point that it won't ;):D


From LG's perspective, moving everyone over to the new box would seem to make the most sense. Let's hope that because Tivo has been so successful for VM, they will adopt an 'If it aint broke...' attitude.

But I don't see how anyone not privy to high level management can say for sure that LG won't ditch Tivo for Horizon.

Re: TiVo Update/Netflix
 

thank you for the replys

Re: TiVo Update/Netflix
 

It crosses at Woolwich, so maybe the ferry ;)

Or maybe it goes through the foot tunnel. The network also crosses the river at Isle of Dogs (DLR tunnel?) and one of the bridges around Fulham.

Re: TiVo Update/Netflix
 

I hope London (Harringay) get Netflix tonight as I want to give it a good go over the weekend :)

Re: TiVo Update/Netflix
 

It will arrive very very soon John and you won't be disappointed.

Re: TiVo Update/Netflix
 

Got it in Maidstone.

How do I get the 6 months virgin offer? I rang them up and they said I could not have it? I have only started a new 12 month a month ago and am happy to sign up for 12 months starting now?

Help!

Re: TiVo Update/Netflix
 

Well I have the app on Tivo but I can't find it on 'My Virgin Media'

Re: TiVo Update/Netflix
 

There isn't any Netflix app on My Virgin Media

Re: TiVo Update/Netflix
 

There doesn't need to be as you can get Netflix on tablets, laptops and most other things; don't see the point of having it on My Virgin Media.

Re: TiVo Update/Netflix
 

You don't need it there. You can navigate to it through your browser, through apps in Windows 8, Android, ipads, games systems etc.

Your profile follows you everywhere, even to the extent of knowing what films you started and might want to finish on another device.

Re: TiVo Update/Netflix
 

Just called retentions and politely asked if I could get the free 6 mths netflix deal the guy had a look at my triple xl deal and said I could'nt get the freebie but he could put me on the premiere deal with an 18 month loyalty reduction of £5.00 per month.
well happy :):)

Re: TiVo Update/Netflix
 

Sheffield looks like getting the update last as per usual.

Re: TiVo Update/Netflix
 

i read and saw some pictures somewhere with the menu system been changed to blue following the update. How can i do this?

Re: TiVo Update/Netflix
 

You can't. They must have been pictures of the US Tivo.

Re: TiVo Update/Netflix
 

How dissappointing.

Re: TiVo Update/Netflix
 

You can sort of get the blue background, by going to On Demand and chosing sky on demand

Re: TiVo Update/Netflix
 

You can't. The VM menu's are all red unless you go to On Demand then go to the Sky sction where the background of part of the screen is blue as Sky say it has to be that way.

Its only the US TiVo that is all blue.

Re: TiVo Update/Netflix
 

Cheers. Can't find anything online but it led me to several fascinating pages about disused tunnels under the Thames!

Re: TiVo Update/Netflix
 

Just got the update & Netflix - area 15 Harringay London headend :)

Re: TiVo Update/Netflix
 

Same here in Newcastle. Box updating as I type this :)

Re: TiVo Update/Netflix
 

Stevenage done this morning, so assuming all of Luton headend has been updated. Bloody shame I have to work today so I will not get a chance to have a proper look and go at the new look menus and Netflix until Monday.

Re: TiVo Update/Netflix
 

No sign here in Hemel. I thought we came under Luton?

Re: TiVo Update/Netflix
 

Try rebooting your box

Re: TiVo Update/Netflix
 

Thanks for the suggestion but no different. The wait goes on.

Re: TiVo Update/Netflix
 

Liverpool been done yet

Re: TiVo Update/Netflix
 

Done today:

The rest of Barnsley
Gateshead
Haringey
Liverpool
Luton
Seven Kings

Hemel, Cambridge and Perth are planned to be done tonight.