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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Nopanic 29-01-2011 19:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Traduk (Post 35161282)
Pip.

Many thanks.

I bet the blogger who started it off as a promotional exercise is no longer a happy bunny;). It looks like they well and truly dumbed the router down by disallowing dual wireless mode... Less confusing for the masses I guess;)

Am I correct in thinking (based on your past posts) that you took a backwards step from the future super world to standalone plus your own router?.

I am in one hell of a quandary about how to proceed with rationalising my set-up with 4 PC's, my wife's laptop, VM broadband and ADSL. With my existing set-up I can use ethernet or wireless at will and swap between, VM or ADSL almost on the fly but the Superhub looks to be a level of complication I do not need. Decisions, decisions:(
Alex Brown, the blogger is one of the Senior manager at VM, he is the most customer focused person I have even met .. he posts on most forums and Twitter .. in fact he setup the Twitter support team ..

A few complaints wont dampen his spirits .. he'll find the fixes :D

Traduk 29-01-2011 19:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161348)
Alex Brown, the blogger is one of the Senior manager at VM, he is the most customer focused person I have even met .. he posts on most forums and Twitter .. in fact he setup the Twitter support team ..

A few complaints wont dampen his spirits .. he'll find the fixes :D
Credit to him for what he has done but as he frequently and understandably states that some issues are beyond his knowledge it must be obvious that the dumbing down of the router may have gone far too far.

Everything to do with the Superhub depends on VM's strategy. If it is a simplistic internet gateway for multiple P.C.'s then with compatible ethernet or wireless components it is plug and play using DHCP and may be the limit of VM's desires.

If people require the WAN and LAN requirements with sophistication from basic to advanced then it may be considered that the knowledge level required does not suit mass market release and especially if people are going to tie themselves and support in knots.

It is good that he communicates but the strategy dictates what his audience is.

Chrysalis 29-01-2011 20:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
I dont understand reasons for dumbing down equipment.

Non technical customers wont fiddle with settings unless they have a specific need to, eg. directed to by tech support. So it serves to upset the tech minded ones.

Even could have put various options in a advanced page with a scary warning prompt to scare off people who not sure what they doing.

Nopanic 29-01-2011 20:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161418)
I dont understand reasons for dumbing down equipment.

Non technical customers wont fiddle with settings unless they have a specific need to, eg. directed to by tech support. So it serves to upset the tech minded ones.

Even could have put various options in a advanced page with a scary warning prompt to scare off people who not sure what they doing.
I think its more about what they can support.

If you enable the more technical options you have to support them. Even if you say these aren't supported you will get calls demanding they are ..

Training people is expensive and VM want a plug and play device.

pip08456 29-01-2011 20:24
Re: 20 Mb/s to 30Mb/s free upgrade
 
IMHO there is no problem with dumbing down equipment for the mass market that VM has. For them the superhub is ideal and "looks nice"!

The more technically minded already have their own networks set up with their own kit, all they need is the modem to connect to the net, nothing more.

There was a simple common sense requirement for the superhub on release. The ability to turn off the router and use it as a modem only.

Why it was released without such a simple facility is beyond me!

SnoopZ 29-01-2011 20:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
There is a work around for it although it isn't straight forward for the none tec person, i also heard there is going to be a firmware that will do it all for you.

pip08456 29-01-2011 20:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35161438)
There is a work around for it although it isn't straight forward for the none tec person, i also heard there is going to be a firmware that will do it all for you.
Correct on both points.

My point is why was the facility not there in the first place?

qasdfdsaq 29-01-2011 20:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Because it's not crucial to the service/device functioning. Most people can get by without needing to using their own router, and those that do need it are generally competent enough to apply the workaround.

Long as it works well enough for most people they can sell it to most people, and the custom they lose from not having bridge mode is far less than what they'd lose by not being able to sell any service at all. Even I'd put up with the Superhub if it were my only option for a 50mb/100mb connection.

That said, the above is only true as far as the Superhub is required for the 100mb service, which in actual fact it's not >_>

---------- Post added at 19:58 ---------- Previous post was at 19:55 ----------

Needs of the many > Needs of the few.

They can't please everybody, and as with STM, a few people lose out while a great majority benefit. Slightly.

pip08456 29-01-2011 21:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
If that were the case why bother with new firmware which will allow it?

Chrysalis 29-01-2011 21:28
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35161433)
IMHO there is no problem with dumbing down equipment for the mass market that VM has. For them the superhub is ideal and "looks nice"!

The more technically minded already have their own networks set up with their own kit, all they need is the modem to connect to the net, nothing more.

There was a simple common sense requirement for the superhub on release. The ability to turn off the router and use it as a modem only.

Why it was released without such a simple facility is beyond me!
I understand that, but I would prefer to have a modem/router in one device, I prefer to not have so many seperate devices running and using power sockets. Having it in bridge mode is a 2nd best to having it with needed features in the first place. Is it possible to flash these things to stock netgear firmware or something like dd-wrt?

Ignitionnet 29-01-2011 21:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161490)
I understand that, but I would prefer to have a modem/router in one device, I prefer to not have so many seperate devices running and using power sockets. Having it in bridge mode is a 2nd best to having it with needed features in the first place. Is it possible to flash these things to stock netgear firmware or something like dd-wrt?
Nope. From that point of view it's a cable modem, so you don't get to flash it with anything only Virgin do.

Peter_ 29-01-2011 21:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161490)
Is it possible to flash these things to stock netgear firmware or something like dd-wrt?
Not unless you want to kill it.:D

Chrysalis 29-01-2011 21:41
Re: 20 Mb/s to 30Mb/s free upgrade
 
With all this said, it may be the superhub has enough features for me. :)

On my dlink with dd-wrt I am not using any of the advanced stuff, except maybe tuning some timeouts in ssh, and using the ntp client to keep the router's clock in sync.

I am port fowarding but I assume VM have kept that on the superhub.

Nopanic 29-01-2011 21:54
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35161498)
Nope. From that point of view it's a cable modem, so you don't get to flash it with anything only Virgin do.
Quote:
Originally Posted by Masque (Post 35161504)
Not unless you want to kill it.:D
Well .. I dunno .. I guess if you kept the MAC the same and its ability to hold our docsis, it would work .. VM wouldn't care as it would become unsupported ..

Althought, it might say in the T&Cs not to do that .. I dunno

Peter_ 29-01-2011 21:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161514)
Well .. I dunno .. I guess if you kept the MAC the same and its ability to hold our docsis, it would work .. VM wouldn't care as it would become unsupported ..

Althought, it might say in the T&Cs not to do that .. I dunno
It would probably kill the modem side and then you would have no internet, so the possibility of bricking the modem becomes very likely.

qasdfdsaq 29-01-2011 22:03
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35161485)
If that were the case why bother with new firmware which will allow it?
Satisfying 90% of customers to begin with then a further 5% later on still beats leaving it at 90% or being stuck at 0% until you can get all 95% in one go.

Simple business economics really

Same reason 100mbit is being made available out area by area rather than waiting for all areas to be 100mbit capable then releasing it nationwide in one go

Nopanic 29-01-2011 22:07
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161519)
It would probably kill the modem side and then you would have no internet, so the possibility of bricking the modem becomes very likely.
;) well yeah, theres a risk of it .. but if you know what your doing, I'm sure its not that hard ..

Peter_ 29-01-2011 22:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161534)
;) well yeah, theres a risk of it .. but if you know what your doing, I'm sure its not that hard ..
As it remains the property of Virginmedia at all times no one should attempt to flash any hub or modem as it will breach the Terms and Conditions of your contract and you could potentially be disconnected from the network and put on a blacklist.

The cons truly outweigh the pros and is not a recommended route to try.

Chrysalis 29-01-2011 22:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Masque calm down :)

I dont see why flashing firmware made by netgear designed for the device would brick it, the issue really is if the VM firmware itself would allow it or block it.

Peter_ 29-01-2011 22:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161540)
Masque calm down :)

I dont see why flashing firmware made by netgear designed for the device would brick it, the issue really is if the VM firmware itself would allow it or block it.
The main function is as a modem and being a router is secondary and it is not your property so nothing should be done that my destroy the functionality of the equipment.

Chrysalis 29-01-2011 22:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
<edit>

taking back what I said, as was probably harsh, I do understand your position.

for what its worth I wont be blindly attempting to reflash a superhub with netgear firmware, unless its a tried and tested thing already done by others like dd-wrt on the dlink.

Peter_ 29-01-2011 22:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161547)
that applies to the dlink's also tho, you seem offended.
The D Link is a router and is basically given out for free and is supported for 2 years.

Your modem on the other hand is supported by Virginmedia for the whole period that you are a customer and at all times remains the property of Virginmedia hence all technician visits are free.

Now if you attempt to flash the router side in a hub you may well brick the modem side due to it being combined which is not the result anyone wants.

I am not in the least bit offended by anyone thinking to flash the hubs as they are more likely to brick the device in the attempt.

Others have found ways of using their routers with a hub by using firmware on their routers as a workaround.

Chrysalis 29-01-2011 22:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
yeah a reflash I expect would have to affect both sides, and is possible that VM specific firmware is required for the modem to connect, that I also understand, so as I said I wont be blindly trying it, that I leave to someone else. I would think the device wouldnt be bricked tho. Just wouldnt connect to VM's network, so it would be the case of reflashing the VM firmware back on afterwards.

Peter_ 29-01-2011 22:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35161555)
I would think the device wouldnt be bricked tho. Just wouldnt connect to VM's network, so it would be the case of reflashing the VM firmware back on afterwards.
If it would not connect to the network then that would be a bricked modem and we would be unable to get it back online again.

Not really worth the time and effort involved because you would end up with no broadband connection.

Griffin 29-01-2011 22:41
Re: 20 Mb/s to 30Mb/s free upgrade
 
Surely if VM give you the super hub for free then its logical it remains their property, but if they charge you for the super hub then it becomes more of a grey area as money has changed hands & becomes a purchase.
I see this as along the lines of the original modems that were owned by the customers.

jb66 29-01-2011 22:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
And a call out fee

Nopanic 29-01-2011 22:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161539)
As it remains the property of Virginmedia at all times no one should attempt to flash any hub or modem as it will breach the Terms and Conditions of your contract and you could potentially be disconnected from the network and put on a blacklist.

The cons truly outweigh the pros and is not a recommended route to try.
Quote:
Originally Posted by Chrysalis (Post 35161540)
Masque calm down :)

I dont see why flashing firmware made by netgear designed for the device would brick it, the issue really is if the VM firmware itself would allow it or block it.
Quote:
Originally Posted by Masque (Post 35161542)
The main function is as a modem and being a router is secondary and it is not your property so nothing should be done that my destroy the functionality of the equipment.
Quote:
Originally Posted by Masque (Post 35161558)
If it would not connect to the network then that would be a bricked modem and we would be unable to get it back online again.

Not really worth the time and effort involved because you would end up with no broadband connection.
wow you feel strongly about this .. personally, I don't care, if someone bricks it, ah well too bad, they pay for a new one, if they get it to work, good for them, they wont get a faster service (tier wise) so it makes no odds to us ..

I'd be interest to see any flashes that work ..

Saying that, I'd like to see one of these "flashed" modems, that give apparent free service ..

Peter_ 29-01-2011 22:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35161571)
Surely if VM give you the super hub for free then its logical it remains their property, but if they charge you for the super hub then it becomes more of a grey area as money has changed hands & becomes a purchase.
I see this as along the lines of the original modems that were owned by the customers.
Not a grey area at all as the modem as with all Set Top Boxes remains the property of Virginmedia at all hence the free callouts unlike SKY where the box is your property and after a year they will charge you for callouts.

This is also in the Terms and Conditions.

Nopanic 29-01-2011 22:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35161571)
Surely if VM give you the super hub for free then its logical it remains their property, but if they charge you for the super hub then it becomes more of a grey area as money has changed hands & becomes a purchase.
I see this as along the lines of the original modems that were owned by the customers.
all devices remain the property of VM .. always have.

I think anyone that is considering "adapting" the modem or router, would be best having a look at the T&Cs to see what the score is ..

My concern is people getting service for free, I spend a lot of time tracking down and terminating none paying devices .. but I am still impressed with the technical know how these people have..

qasdfdsaq 29-01-2011 23:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161580)
wow you feel strongly about this .. personally, I don't care, if someone bricks it, ah well too bad, they pay for a new one, if they get it to work, good for them, they wont get a faster service (tier wise) so it makes no odds to us ..

I'd be interest to see any flashes that work ..

Saying that, I'd like to see one of these "flashed" modems, that give apparent free service ..
Yeah, he's been feeling that "strongly" since I first suggested it about a month ago in another thread. I haven't got my hands on one yet, but I maintain soon as I get hold of a free one I'll tear it apart and have a gaze at its innards.

I doubt you'll get free service out if it though, what with BPI+ and all. My main intention would be a cheap dual-band wireless AP. As mentioned before I've got no interest in the cable/modem/router part.

Ignitionnet 30-01-2011 02:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161514)
Well .. I dunno .. I guess if you kept the MAC the same and its ability to hold our docsis, it would work .. VM wouldn't care as it would become unsupported ..

Althought, it might say in the T&Cs not to do that .. I dunno
The modems aren't authenticated just by MAC address.

Nopanic 30-01-2011 09:22
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35161609)
Yeah, he's been feeling that "strongly" since I first suggested it about a month ago in another thread. I haven't got my hands on one yet, but I maintain soon as I get hold of a free one I'll tear it apart and have a gaze at its innards.

I doubt you'll get free service out if it though, what with BPI+ and all. My main intention would be a cheap dual-band wireless AP. As mentioned before I've got no interest in the cable/modem/router part.
Of course you wouldn't it was two different comments really...

Peter_ 30-01-2011 09:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35161609)
Yeah, he's been feeling that "strongly" since I first suggested it about a month ago in another thread. I haven't got my hands on one yet, but I maintain soon as I get hold of a free one I'll tear it apart and have a gaze at its innards.

I doubt you'll get free service out if it though, what with BPI+ and all. My main intention would be a cheap dual-band wireless AP. As mentioned before I've got no interest in the cable/modem/router part.
But you would not try tearing apart your supplied Superhub as that would lose your connection what you are talking about is acquiring one to experiment on, but even if you take it apart and manage to flash it the is no way for you confirm if it has had a detrimental effect on the modem side as it will not be on your account.

Nopanic 30-01-2011 10:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161697)
But you would not try tearing apart your supplied Superhub as that would lose your connection what you are talking about is acquiring one to experiment on, but even if you take it apart and manage to flash it the is no way for you confirm if it has had a detrimental effect on the modem side as it will not be on your account.
In theory he shouldn't be able to get hold of one, but we both know people sell VM bits on eBay, even with the ban in place.

From a VM point of view, this would be a big no no .. but from a techy view I would be interested to know how the router can be improved by a customer.

Of course I'm not suggesting it be done and should a customer be found to be in breach of their T&C's they would be terminated ..

https://www.cableforum.co.uk/images/local/2011/01/5.jpg

Peter_ 30-01-2011 11:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
As I have stated you should not try to alter any settings on either as it is your means of getting on the internet and as it is a combined unit the is a very real chance that you will brick it and then have to explain the issue to Virginmedia.

Plus it is a breach of the Terms and Conditions of your contract. Click the link and read this section E Using our equipment

Nopanic 30-01-2011 11:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161733)
As I have stated you should not try to alter any settings on either as it is your means of getting on the internet and as it is a combined unit the is a very real chance that you will brick it and then have to explain the issue to Virginmedia.

Plus it is a breach of the Terms and Conditions of your contract. Click the link and read this section E Using our equipment
a. Follow the manufacturer's instructions and any other instructions we have given you;

They suggested updating the firmware at every new release :D

Peter_ 30-01-2011 11:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161747)
a. Follow the manufacturer's instructions and any other instructions we have given you;

They suggested updating the firmware at every new release :D
If the hub requires updating our servers will send it said update so still not something anyone should attempt as it is not a standard device, and as with all modems the is no way to physically update it as an end user.

If you attempt to flash it and brick it you have been warned and you will find little or no sympathy on here or even from an agent.

Virginmedia even disabled SNCP years ago to prevent anyone changing the internal settings on modems.

Griffin 30-01-2011 11:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
This Is to Masque & Nopanic i hear what your saying & fair enough if VM want to apply those T&C's then the super hub Has to be free & part of the rental you pay for the service. I have always had a problem with being charged money to purchase something & not owning it, if VM charge £75 for the super hub then it becomes a sale. Even BT give their hub away for free as that remains BT's property, VM can't have their cake & eat it.

Jon T 30-01-2011 11:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161753)
Virginmedia even disabled SNCP years ago to prevent anyone changing the internal settings on modems.
I think you mean SNMP Masque.

All they needed to do is disable the private community string and leave the publc one open. Would have been a nice way of letting users keep track of what they'd downloaded via MRTG or something similar.

Sledgehammer - Nut Cracking

jb66 30-01-2011 12:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35161765)
This Is to Masque & Nopanic i hear what your saying & fair enough if VM want to apply those T&C's then the super hub Has to be free & part of the rental you pay for the service. I have always had a problem with being charged money to purchase something & not owning it, if VM charge £75 for the super hub then it becomes a sale. Even BT give their hub away for free as that remains BT's property, VM can't have their cake & eat it.
Neither can you, your not forced to pay £30 for 30meg. They have called it an activation fee, not a purchase fee, your technically paying for a few button presses on a keyboard. A fee has to exist as demand for the hub will be too high, folk that don't even know what it is would ask for one as it sounds cool.

Nopanic 30-01-2011 13:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35161765)
This Is to Masque & Nopanic i hear what your saying & fair enough if VM want to apply those T&C's then the super hub Has to be free & part of the rental you pay for the service. I have always had a problem with being charged money to purchase something & not owning it, if VM charge £75 for the super hub then it becomes a sale. Even BT give their hub away for free as that remains BT's property, VM can't have their cake & eat it.
That's the thing though, they can. They dictate the terms of the service and you agree to them when you sign up ..

Quote:
Originally Posted by Masque (Post 35161753)
If the hub requires updating our servers will send it said update so still not something anyone should attempt as it is not a standard device, and as with all modems the is no way to physically update it as an end user.

If you attempt to flash it and brick it you have been warned and you will find little or no sympathy on here or even from an agent.

Virginmedia even disabled SNCP years ago to prevent anyone changing the internal settings on modems.
SNMP but yeah, if you damage a router you are liable for its repair/replace ..

Peter_ 30-01-2011 13:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35161765)
This Is to Masque & Nopanic i hear what your saying & fair enough if VM want to apply those T&C's then the super hub Has to be free & part of the rental you pay for the service. I have always had a problem with being charged money to purchase something & not owning it, if VM charge £75 for the super hub then it becomes a sale. Even BT give their hub away for free as that remains BT's property, VM can't have their cake & eat it.
Not so it is in the terms and conditions which states that the equipment remains at all times the property of Virginmedia, people pay extra to get V+ and VHD boxes but it does not become their property and at no point is it a sale.

If you purchased the equipment as you do with SKY then 12 months down the line you would have to pay for any repairs to the equipment or a monthly insurance subscription, so tell me what would you rather do have repairs for free because you lease the equipment or pay for repairs because you own the equipment.

They can have their cake and eat simply because it tells you this on every single page advertising what is available and it is in the Terms and Conditions.

Chrysalis 30-01-2011 13:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35161753)
If the hub requires updating our servers will send it said update so still not something anyone should attempt as it is not a standard device, and as with all modems the is no way to physically update it as an end user.

If you attempt to flash it and brick it you have been warned and you will find little or no sympathy on here or even from an agent.

Virginmedia even disabled SNCP years ago to prevent anyone changing the internal settings on modems.
Everyone knows what you saying, I am not going to flash it and then blame VM if it breaks, people know where they stand on things like that, SNMP from my understanding was disabled to stop people been able to see things like how loaded the UBR is, as I remember years back I could see how many devices were connected to the upstream channels. SNMP is not a protocol that allows people to change device settings.

You only need to say 'once' flashing using non VM firmware is not supported and voids support, rather than FUD like it will brick the device.

Peter_ 30-01-2011 13:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Jon T (Post 35161773)
I think you mean SNMP Masque.

All they needed to do is disable the private community string and leave the publc one open. Would have been a nice way of letting users keep track of what they'd downloaded via MRTG or something similar.

Sledgehammer - Nut Cracking
Yep pressed wrong key and never noticed, should have linked it and would have.:D

Ignitionnet 30-01-2011 14:28
Re: 20 Mb/s to 30Mb/s free upgrade
 
SNMP was never to do with messing with modem settings it was related to being nosey more than changing anything.

Nothing wrong with stopping people from nosing at other modems in their local area, stopping people accessing their own was somewhat irritating though.

qasdfdsaq 30-01-2011 15:01
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35161707)
In theory he shouldn't be able to get hold of one, but we both know people sell VM bits on eBay, even with the ban in place.
Most of the routers/modems/hubs I've come across are just old kit VM have left behind after the user terminated their services and not bothered picking up. I believe VM are trying to be more consistent with retrieving old equipment now, but there's still at least one confirmed case on this forum already of them not bothering and just telling the user to keep/bin a Superhub that was no longer in use.

If VM say to a user "keep it, we don't want it back" I don't see the harm in someone giving it away or taking it apart.

---------- Post added at 14:01 ---------- Previous post was at 13:59 ----------

Quote:
Originally Posted by Masque (Post 35161697)
But you would not try tearing apart your supplied Superhub as that would lose your connection what you are talking about is acquiring one to experiment on, but even if you take it apart and manage to flash it the is no way for you confirm if it has had a detrimental effect on the modem side as it will not be on your account.
I know, this is why I don't generally take apart equipment that's supplied for a service or covered under a warranty. But old throwaway equipment someone else is about to chuck in the bin is fair game far as I'm concered. Granted, there aren't a lot of superhubs in this state yet, but with all 20mb+ users getting one now it's only a matter of time.

Peter_ 30-01-2011 16:21
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35161916)
Most of the routers/modems/hubs I've come across are just old kit VM have left behind after the user terminated their services and not bothered picking up. I believe VM are trying to be more consistent with retrieving old equipment now, but there's still at least one confirmed case on this forum already of them not bothering and just telling the user to keep/bin a Superhub that was no longer in use.

If VM say to a user "keep it, we don't want it back" I don't see the harm in someone giving it away or taking it apart.

---------- Post added at 14:01 ---------- Previous post was at 13:59 ----------


I know, this is why I don't generally take apart equipment that's supplied for a service or covered under a warranty. But old throwaway equipment someone else is about to chuck in the bin is fair game far as I'm concered. Granted, there aren't a lot of superhubs in this state yet, but with all 20mb+ users getting one now it's only a matter of time.
I know people will be curious and will dismantle them if given one, that is different even though not strictly allowed but we cannot prevent that happening.;)

---------- Post added at 15:21 ---------- Previous post was at 15:19 ----------

Quote:
Originally Posted by Ignitionnet (Post 35161898)
SNMP was never to do with messing with modem settings it was related to being nosey more than changing anything.

Nothing wrong with stopping people from nosing at other modems in their local area, stopping people accessing their own was somewhat irritating though.
I remember the many posts that you made over this issue.;)

vmfriend 30-01-2011 22:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Not long now then if this is being launched on 1st Feb. (sorry I couldn't resist, no-one has posted in here for 5hrs +)

jtaylor06 30-01-2011 23:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vmfriend (Post 35162205)
Not long now then if this is being launched on 1st Feb. (sorry I couldn't resist, no-one has posted in here for 5hrs +)
Just another day and a bit :)

SnoopZ 30-01-2011 23:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
im glad i am off work on 1st Feb so i can phone up and sort this mess out, i just hope they know about it! and it appears on their web page.

Peter_ 30-01-2011 23:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35162227)
im glad i am off work on 1st Feb so i can phone up and sort this mess out, i just hope they know about it! and it appears on their web page.
No use calling unless it is officially announced though.:D

SnoopZ 30-01-2011 23:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35162230)
No use calling unless it is officially announced though.:D
And it is on the web page, as they asked me if it was on the web page before. :D

Peter_ 30-01-2011 23:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35162232)
And it is on the web page, as they asked me if it was on the web page before. :D
If it is officially announced then they will be fully aware of the product and happy to help, glad I do not deal with these calls.https://www.cableforum.co.uk/images/local/2012/04/8.gif

SnoopZ 30-01-2011 23:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35162234)
If it is officially announced then they will be fully aware of the product and happy to help, glad I do not deal with these calls.https://www.cableforum.co.uk/images/local/2012/04/8.gif
I'm sure there will be some CS who deny its existence. ;)

Peter_ 30-01-2011 23:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35162239)
I'm sure there will be some CS who deny its existence. ;)
http://www.pcphil1.com/alienressurec...MonkeysPic.gif

helmutcheese 31-01-2011 07:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
I think someone has forgotten the promise that CS are to call all peeps on the 1st Feb who ordered online (before it was pulled) !

Nopanic 31-01-2011 08:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35162347)
I think someone has forgotten the promise that CS are to call all peeps on the 1st Feb who ordered online (before it was pulled) !
Who promised that ?

Peter_ 31-01-2011 08:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35162347)
I think someone has forgotten the promise that CS are to call all peeps on the 1st Feb who ordered online (before it was pulled) !
That will only happen if it is officially released so no one should be holding their breath waiting for a call unless it is announced.

Personally if it is announced I would callback myself rather than waiting as you may be waiting a while otheerwise as the upgrade is bound to be popular.

If you wait and no call is received you were warned.

helmutcheese 31-01-2011 08:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35162348)
Who promised that ?
If you read all posts in this thread you will see !

---------- Post added at 07:51 ---------- Previous post was at 07:47 ----------

Quote:
Originally Posted by Masque (Post 35162349)
That will only happen if it is officially released so no one should be holding their breath waiting for a call unless it is announced.

Personally if it is announced I would callback myself rather than waiting as you may be waiting a while otheerwise as the upgrade is bound to be popular.

If you wait and no call is received you were warned.
You have seen copy/paste of E-Mail we all got and the convo the CS guy had with me !

I personally ain't going to be sitting by the phone regardless of fact machine will record msg and I can call him back on the direct number he game me.

I will not be chasing it up on the 1st Feb if I do not get a call be it live or recorded on my machine and TBH I am not 100% bothered about the upgrade as the service is not that great period for me in recent years due to oversubscription of my area (officially confirmed).

Again the 30Meg was officially though was premature as it was on the VM site not some rumour elswhere.

Peter_ 31-01-2011 09:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35162355)

Again the 30Meg was officially though was premature as it was on the VM site not some rumour elswhere.
It is not an official upgrade unless it has been released properly the webpage was an error as no one has anything as yet on their systems relating to the supposed upgrade.

helmutcheese 31-01-2011 09:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
You can repeat that till your blue in the face (which you have been doing) but it still was a proper posting that was put up early.

It was not a typo or anything like what has been posted about it here.

Again, peeps who caught the order online are to get called back by CS on this matter so that is all to be said about it IMO.

If they do break their word and not call back it will be lame but only add to their crappy reputation (from my point of view since merger).

Peter_ 31-01-2011 09:53
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35162370)
You can repeat that till your blue in the face (which you have been doing) but it still was a proper posting that was put up early.

It was not a typo or anything like what has been posted about it here.

Again, peeps who caught the order online are to get called back by CS on this matter so that is all to be said about it IMO.

If they do break their word and not call back it will be lame but only add to their crappy reputation (from my point of view since merger).
It has to be officially released in order for it to go live and be sold to customers that is the main issue here.

BenMcr 31-01-2011 09:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
By the sounds of it the page Virgin put up was the official page, but it was put up by accident

The product has not yet launched, so is currently not orderable which was why it was taken down again.

Once it's announced properly then the page will go back up

Until then it's a bit pointless arguing about official/not official isn't it?

browney 31-01-2011 09:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
I can't see any one getting a call back.

Peter_ 31-01-2011 10:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by BenMcr (Post 35162383)
By the sounds of it the page Virgin put up was the official page, but it was put up by accident

The product has not yet launched, so is currently not orderable which was why it was taken down again.

Once it's announced properly then the page will go back up

Until then it's a bit pointless arguing about official/not official isn't it?
It still has to be launched though in order to work.

BenMcr 31-01-2011 10:11
Re: 20 Mb/s to 30Mb/s free upgrade
 
Where did I say it didn't?

Peter_ 31-01-2011 10:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by BenMcr (Post 35162390)
Where did I say it didn't?
Not aimed at you but a general comment to all.:)

Hugh 31-01-2011 10:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
We appear to be going round in circles.....

Peter_ 31-01-2011 10:23
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Hugh (Post 35162392)
We appear to be going round in circles.....
We will until it goe live.;)

browney 31-01-2011 10:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Hugh (Post 35162392)
We appear to be going round in circles.....
Quote:
Originally Posted by Masque (Post 35162394)
We will until it goe live.;)
I did say that about 2-3 pages ago.

Chrysalis 31-01-2011 13:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Masque I nominate you for most loyal VM employee of the year, you defend that company to the hilt.

There was a link to it from the home page, it was launched. :) But obviously a bodged launch, marketing it seems at VM as usual dont talk to anyone else.

Blackened 31-01-2011 13:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
While I agree about running around in circles; I know some people are of the thinking that they were privvy to an accidental page being published live & because of that they have all the correct info ready and are chomping at the bit - surely it would be prudent to consider that even though a page went up, it was soon pulled and there's no saying that the info that goes up on the new page (as and when) will be identical. There's every chance amendments may have been made, no?

whizzard 31-01-2011 13:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35162507)
While I agree about running around in circles; I know some people are of the thinking that they were privvy to an accidental page being published live & because of that they have all the correct info ready and are chomping at the bit - surely it would be prudent to consider that even though a page went up, it was soon pulled and there's no saying that the info that goes up on the new page (as and when) will be identical. There's every chance amendments may have been made, no?
Its all subjective and open to debate until such a time as the page reappears, whether that be tomorrow or at a later juncture again is open to debate.

gba93 31-01-2011 13:45
Re: 20 Mb/s to 30Mb/s free upgrade
 
Isn't that what forums are for - if we knew there would be no need for the "exchange of views"

whizzard 31-01-2011 13:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by gba93 (Post 35162543)
Isn't that what forums are for - if we knew there would be no need for the "exchange of views"
Of course, but the only people who know are VM themselves, and it think its safe to say most of the staff are in the dark in regards to specific at time of writing ;)

jtaylor06 31-01-2011 16:20
Re: 20 Mb/s to 30Mb/s free upgrade
 
It's all turned in to a mass debate ;)

If rumours are correct, it's not long until the page goes live.

vmfriend 31-01-2011 20:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35162507)
While I agree about running around in circles; I know some people are of the thinking that they were privvy to an accidental page being published live & because of that they have all the correct info ready and are chomping at the bit - surely it would be prudent to consider that even though a page went up, it was soon pulled and there's no saying that the info that goes up on the new page (as and when) will be identical. There's every chance amendments may have been made, no?
Nail and head, just because it was accidentally posted live does not mean it will be exactly the same when it does go live, things can and do change before go live date.

Nopanic 31-01-2011 21:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35162355)
If you read all posts in this thread you will see !
:rolleyes:

Was it some officially from VM regarding the 30Mb project ? no ? well then ..

---------- Post added at 20:55 ---------- Previous post was at 20:54 ----------

Quote:
Originally Posted by whizzard (Post 35162558)
Of course, but the only people who know are VM themselves, and it think its safe to say most of the staff are in the dark in regards to specific at time of writing ;)

or we can't say ..

---------- Post added at 20:56 ---------- Previous post was at 20:55 ----------

Quote:
Originally Posted by Hugh (Post 35162392)
We appear to be going round in circles.....
:D

whizzard 31-01-2011 21:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35163032)
:rolleyes:

Was it some officially from VM regarding the 30Mb project ? no ? well then ..

---------- Post added at 20:55 ---------- Previous post was at 20:54 ----------




or we can't say ..

---------- Post added at 20:56 ---------- Previous post was at 20:55 ----------



:D
Well of course you can't say. That being and there's no official communications or press release to confirm it at time of writing ;)

Peter_ 31-01-2011 22:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35163071)

The fact of the matter is YOUR one of last to know anything so get over it.
I kind of doubt that some how................................:D

qasdfdsaq 31-01-2011 22:32
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35163071)
The fact of the matter is YOUR one of last to know anything so get over it.
You're.

And he knew about it before you.

Nobody from VM has officially anounced the service yet.

Nobody from the 30mb project team have confirmed any of the details in this thread as true.

A web page with some details showing up for a short period of time is a "leak" not an an "announcement". An annoucement would be in the form of a press release, and none has been given.

Peter_ 31-01-2011 22:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35163076)
You're.

And he knew about it before you.
I find it amusing that some people think they know it all and we just sit there not taking any notice of what is going on..................just daydreaming waiting for the next call which will awaken us from our stupor.........Get real.https://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gif





Not you qas.;)

Peter_ 31-01-2011 23:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35163123)
You know something, the VM staff who are here talk the most BS out of anyone here !
Happily we can leave that honour to you as always.https://www.cableforum.co.uk/images/...2012/12/10.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif

pip08456 31-01-2011 23:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35163082)
I find it amusing that some people think they know it all and we just sit there not taking any notice of what is going on..................just daydreaming waiting for the next call which will awaken us from our stupor.........Get real.https://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gifhttps://www.cableforum.co.uk/images/...2012/09/18.gif





Not you qas.;)
I thought you sent the waiting time posting on herehttps://www.cableforum.co.uk/images/...2012/09/18.gif

Peter_ 31-01-2011 23:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35163137)
I thought you sent the waiting time posting on herehttps://www.cableforum.co.uk/images/...2012/09/18.gif
Don't you mean SPENT not SENT.https://www.cableforum.co.uk/images/...2012/12/20.gif

I be at home and tomorrow my day off.

pip08456 31-01-2011 23:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35163139)
Don't you mean SPENT not SENT.https://www.cableforum.co.uk/images/...2012/12/20.gif

I be at home and tomorrow my day off.
Yup!

qasdfdsaq 31-01-2011 23:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35163123)

Oh pick me up on typo (Mr perfect), shows your a tool clutching at straws TBH.

I think he can talk back for himself does not need you brown nosing him !
It's Mr. Perfect

And no, I don't claim to be. But if you're gonna shout at someone might as well do it properly instead of discrediting yourself from the outset.

He doesn't need to talk back as you're clearly unable to read his posts correctly or understand logic.

Derek 31-01-2011 23:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
And can all get back onto topic and avoid the sniping and moaning at each please

qasdfdsaq 31-01-2011 23:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
"topic" has been pretty much going round in circles for the last week anyway:p:

Still, if rumours are correct we'll get an official announcement sometime in the next 25 hours and 20 minutes.

Peter_ 31-01-2011 23:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35163156)
"topic" has been pretty much going round in circles for the last week anyway:p:

Still, if rumours are correct we'll get an official announcement sometime in the next 25 hours and 20 minutes.
You could have at least googled a countdown clock.;)

Zee 01-02-2011 00:53
Re: 20 Mb/s to 30Mb/s free upgrade
 
how about they just post the damn announcement so all these people can shut up!

pip08456 01-02-2011 01:07
Re: 20 Mb/s to 30Mb/s free upgrade
 
Here you go Masque. They've got until 11.59pm

fugu 01-02-2011 01:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
http://www.techradar.com/news/intern...-30mbps-924955
I thought the old modems were capable of up to 36mbps? still for £30 I'll prob upgrade at some point

SnoopZ 01-02-2011 01:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by fugu (Post 35163218)
http://www.techradar.com/news/intern...-30mbps-924955
I thought the old modems were capable of up to 36mbps? still for £30 I'll prob upgrade at some point
Has to be DOCSIS 3.

qasdfdsaq 01-02-2011 02:05
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by fugu (Post 35163218)
Embargoed press releases and timed release CMS ftw. Looks like plenty of people knew about it all along :)

Quote:
I thought the old modems were capable of up to 36mbps? still for £30 I'll prob upgrade at some point
The old modems are capable of up to 50mbps but not in the way VM need them to ensure a decent level of service.

Chrysalis 01-02-2011 02:09
Re: 20 Mb/s to 30Mb/s free upgrade
 
Its clear to see the benefit for VM, modems using bonded channels will have auto load balancing, currently 20mbit users on docsis3 are assigned one channel and as such can cause balancing issues, I have seen this first hand as sometimes have to hop channels to get a uncongested downstream.

telfordcable 01-02-2011 02:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
the website still show as 20Mb, no metion of 30mb ?

qasdfdsaq 01-02-2011 02:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by telfordcable (Post 35163237)
the website still show as 20Mb, no metion of 30mb ?
"from 1 February"

It's not the end of 1 Feb yet.

telfordcable 01-02-2011 02:23
Re: 20 Mb/s to 30Mb/s free upgrade
 
It 1st February now!

pip08456 01-02-2011 02:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by telfordcable (Post 35163242)
It 1st February now!
They've cancelled it until 2025!


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