Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Thank you!

---------- Post added at 00:12 ---------- Previous post was at 00:02 ----------

Well, I have been waiting ages and ages for my upgrade and so far nothing. I wish Virgin Media did not hype to everyone about the upgrade and rather contacted the people in the areas that were getting the upgrade first.

Re: Free 2 to 10 upgrade
 

Hi Guys, just a quick question, what is the process for VM to upgrade us from 2 to 10 mb ?
Is it just turning on a switch or what cos I don't have a clue :confused:
I'm just Curious how it's done.
Thanks.
Mike.

Re: Free 2 to 10 upgrade
 

Sorry but i haven't read the thread (it's mahoosive). I'm on 10mb already so what do i get? :shrug:

Re: Free 2 to 10 upgrade
 

Did you get that upgraded last year from 4Mb if so nothing this time around.:)

Re: Free 2 to 10 upgrade
 

Interesting. So i'm paying more than half the other people who will be on 10meg, because i was on a higher package before this upgrade? And no doubt we'll be shaped at peak time even more than before?

So can i ring tomorrow and downgrade to what was 2mb? And pay less for the same 10mb speed? Or am i missing some vital info? :confused:

Re: Free 2 to 10 upgrade
 

Yes you are. You get double the STM that people on BB M 10Mbit will get

see www.virginmedia.com/traffic

It is not possible to downgrade to BB M as it no longer exists for anyone not already on it

Re: Free 2 to 10 upgrade
 

Sooo for the extra £££ a month i pay, all i get in return is a better probability that i'll be able to get a slightly bigger fraction of the speed i actually pay for?

Re: Free 2 to 10 upgrade
 

I have yet to upgrade my connection and was wondering if anyone has had any problems during or after the upgrade? Like, has anyone been unable to access the internet or had their connection speed slashed?

Re: Free 2 to 10 upgrade
 

Well according to the myaccount page on the virgin site, we are now on 10MB M
but only get this on speedtest? Definitely not 10MB

https://www.cableforum.co.uk/images/...2009/05/37.png

(Though i'm sure that upload is about the right speed)

Re: Free 2 to 10 upgrade
 

Are you using an ethernet cable or a USB cable as you should only use ethernet.

Re: Free 2 to 10 upgrade
 

Ethernet to USB adapter, when we first got Virgin BB a few years ago, can't remember why we have it though.

PC is Advent 2005 model

Re: Free 2 to 10 upgrade
 

My neighbour had the same problem a while back and I found out they were using that adapter. I took it out and plugged the modem into their ethernet socket in the pc and on came the full speed.

Re: Free 2 to 10 upgrade
 

Thanks, i changed the USB for direct ethernet and well that's more like it

https://www.cableforum.co.uk/images/...2009/05/36.png

Re: Free 2 to 10 upgrade
 

lol no problem, glad you've sorted it now.

Re: Free 2 to 10 upgrade
 

Hi Moldova, just a point you may be able to help me ? just updated from 2 to 10mb, had to change passwords on NTL/ outlook express, will I need to change it also on my Netgear Router.. TIA.............:)

Re: Free 2 to 10 upgrade
 

You may have open the browser and go to go into tools>internet options and clear the cookies, history and temporary internet files.

It should not affect your router just connect them up the same as your old modem and reboot them in sequence, turn modem on first let the sync and ready settle then switch the router on.

Re: Free 2 to 10 upgrade
 

I am on this 10 meg, but to be honest I never see this when testing, and this result just shows how bad it is, any help please?

https://www.cableforum.co.uk/images/...2009/05/34.png

https://www.cableforum.co.uk/images/...2009/05/35.png

Re: Free 2 to 10 upgrade
 

:) Thanks, one more bit of advice, please, i have the original NTL HOME, modem, it goes back to when i was on 512, the speeds what i get now various between 2.9 to 6.7, is this normal ?? .I think it should be higher, does it need a more up to date modem ?. any advice would be of help. :)

Re: Free 2 to 10 upgrade
 

Well as you will see my results above and I have the new modem, so doesn't appear to make much difference.

I am slightly confused at the speed I see when I test on speedtest.net

Re: Free 2 to 10 upgrade
 

i too was getting the same results after i got the uplift, i used tcp optimizer from speedguide, http://www.speedguide.net/files/TCPOptimizer.exe and everything is running fine now, Im not sure if you can use this on vista or above though?

Re: Free 2 to 10 upgrade
 

Yes you will need a New modem from NTL, you will not get 10 Gb on that modem!

---------- Post added at 11:11 ---------- Previous post was at 10:58 ----------

Are you shore that you have been upgraded to 10 Gb ? If Yes try reboot your modem then reboot your router and you may need to reboot your computer as well.

[Edit]

I see that you have been upgraded by looking at post #377 as I sed try reboot your modem then reboot your router and you may need to reboot your computer as well.

Re: Free 2 to 10 upgrade
 

I have tried this by going to the modem setup and resetting, which I believe is the same as turning the modem off, right?

---------- Post added at 12:20 ---------- Previous post was at 12:00 ----------

You are a star, I downloaded and ran the TCPOptimizer, and as I have Windows 98, it performed with no problems, and I now get speed results that relate to my current 10 meg speed.

https://www.cableforum.co.uk/images/...2009/05/32.png

---------- Post added at 13:11 ---------- Previous post was at 12:20 ----------

What I have noticed however is I use Firefox right, so if I have the option selected for Direct connection to the internet then I get these good results, but as I use Avast it needs to have a local host for a proxy, this is so it can capture any malware etc when browsing web pages.

But if I add the local host then the browsing and download speed checks start to show around 4 to 5 meg.

So I kind of thought that it would not be wise to have a direct connection purely for the fact that my anti virus Avast would be kind of disabled as far as web shield is concerned.

Thoughts folks?

Re: Free 2 to 10 upgrade
 

:) Cheers mate, been onto NTL local you know where !! going to send me new modem out .... good service.......:)

Re: Free 2 to 10 upgrade
 

No! as I sed try reboot your modem then reboot your router and you may need to reboot your computer as well.

---------- Post added at 16:23 ---------- Previous post was at 16:22 ----------

Your Welcome!

Re: Free 2 to 10 upgrade
 

I can assure you that by using the modem config tools then resetting is the same as re-booting the modem, it goes through the very same light changes etc.

By the way I don't have a router.

Re: Free 2 to 10 upgrade
 

Its much quicker just to pull out the power lead for 5 seconds, and that is what I would ask you to do if you called in.

Re: Free 2 to 10 upgrade
 

The connection has been around 9.5MB since i changed from USB to ethernet but tonight it's only reaching 2Meg, really odd

Re: Free 2 to 10 upgrade
 

Can I ask which site you are testing your connection on?

---------- Post added at 20:28 ---------- Previous post was at 20:27 ----------

Maybe so, but the tools in the modem config do exactly the same thing without having to pull out any power cables.

Re: Free 2 to 10 upgrade
 

http://gamefiles.virginmedia.com/ and SpeedTest which isn't the most realiable site in the world.

Probably throttling :/

Re: Free 2 to 10 upgrade
 

But you can reboot without turning the PC on, its so much quicker especially if less than 6 inches from my keyboard.:D

Re: Free 2 to 10 upgrade
 

Not sure why you would want to do this if the PC wasn't on in the first place, but hey, each to his own.

Thanks for all the help.

:D

Re: Free 2 to 10 upgrade
 

Does not have any effect on your computer remember I ask people to do this every day:D

Re: Free 2 to 10 upgrade
 

Well it would appear that my area of Brighton has been upgraded. But please don't all cheer at once 'cos it's hardly any faster.

I stopped paying for the L broadband service last year because I felt VM were unable to deliver what they promissed. I supose that being as this upgrade is 'free' I shouldn't have expected to get what they promissed.

Would have been nice to be wrong for once though. :(

https://www.cableforum.co.uk/images/...2009/05/25.png

Re: Free 2 to 10 upgrade
 

Check out the posts on this thread, I think this may help you.

http://www.cableforum.co.uk/board/12...-browsing.html

Re: Free 2 to 10 upgrade
 

Cheers VMboy, that does seem to have made a difference. Now running 100Mb Half Duplex. Connected directly actually got 10Mb. :D

Via Netgear router (quite old), drops to around 8. Still better than I was geting though! Thanks!

Re: Free 2 to 10 upgrade
 

Your welcome, I just knew that you had the same problem I had, so I am glad I have been able to help you. ;)

Re: Free 2 to 10 upgrade
 

Wow i got a free downgrade to the year 2003 :-)

http://speed.io/pics/2062/3106/speed.io.png

Retried it again after modem reboot and now its 100 download :=(

Re: Free 2 to 10 upgrade
 

When I login to my Virgin Media I get the nice display of 10Mb M, however my speeds have not changed. I did a speed test last night and it still says 2Mb and the 192.168.100.1 router operational config has not changed. How long does it take?

Rob

Re: Free 2 to 10 upgrade
 

Have you a new Cable Modem from NTL or is it a old Cable Modem?

Re: Free 2 to 10 upgrade
 

It's an Ambit 256 and was brand new in January this year.

Re: Free 2 to 10 upgrade
 

You're being upgraded, your slow speeds are temporary (~ 10 hours)
Stop complaining..

Re: Free 2 to 10 upgrade
 

Ok try rebooting your modem then reboot your router and you may need to reboot your computer as well.

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/local/2009/05/2.png

New manchester server been added to speedtest.net, Ping from here in Liverpool is better to Maidenhead than it is to Manchester, how does that work?

Re: Free 2 to 10 upgrade
 

I'm actually in Manchester and using SpeedTest.net on the 2 servers the ping is still better going to Maidenhead than just going up the road. Not that I would know what to do with a ping if I saw one. :D


Having now read so many of these 'speed' threads I understand that these test sites are not overly accurate at the best of times as far as speeds go so I have no idea whether they are any more accurate recording the mystic ping. :dunce:

Re: Free 2 to 10 upgrade
 

Results for the 10meg service.

This shows how much a proxy can reduce the speed test results, and also it can depend on which browser you use as you will see by my final test, wow, look at that speed for the 10 meg package.

The first result is using Firefox with a direct connection to the internet.

https://www.cableforum.co.uk/images/...2009/05/15.png

This one is using Firefox with a proxy server.

https://www.cableforum.co.uk/images/...2009/05/16.png

This is using Internet Explorer 6 with the same proxy server.

https://www.cableforum.co.uk/images/...2009/05/17.png

And this is using Internet Explorer without the proxy direct connection to the internet.

https://www.cableforum.co.uk/images/...2009/05/18.png

Re: Free 2 to 10 upgrade
 

Made request shortly before midnight last night to be upgraded to 10meg (this was done online).

This morning I'm now enjoying much faster speeds. Test done with Safari and no proxy:

https://www.cableforum.co.uk/images/...2009/05/13.png

Good show, Virgin:)

Re: Free 2 to 10 upgrade
 

Apologies if you thought i was complaining, however i was not. I'm not one to slate VM as they do me no wrong. As it happens the signal to my cable modem has gone crazy, tech coming tomorrow. ;)

Re: Free 2 to 10 upgrade
 

I'm "area 21" (!) - anyone know what this falls under

Thanks

Re: Free 2 to 10 upgrade
 

Hello!
I got my bill this morning and saw the price increase by £2 so would quite like my 10mb upgrade.
If I phone them up and ask for it now am I going to just be upgraded and everything else stays the same, no hidden costs or anything to worry about?

Thanks.

Re: Free 2 to 10 upgrade
 

Hi, the £2 price increase is seperate to the speed increase.

If you want to register for the speed increase please go to www.virginmedia.com/gofaster

Re: Free 2 to 10 upgrade
 

Looks like I may as well wait. From that timetable showing when it will be ready to upgrade, my town isnt down until July/August.

Re: Free 2 to 10 upgrade
 

As you have seen the timetable that means you should now be registered to recieve the upgrade automatically

However, if you don't register you won't get the upgrade till October

Re: Free 2 to 10 upgrade
 

Sorry I think I can not be making my self clear.

Do I need to do anything to get the upgrade on my PC -when it is ready.
in other words even if its upgraded at Virgins end. Would I need to reboot my modem to get it to work or does it just happen as and when its upgraded?

Also when its done will I be advised or is it (in my case) pure luck that I will notice it! After using my PC at work ( .5mg on a BT line its as fast as we can get !!!) 2mg at home seems fast to me.:dozey:

Re: Free 2 to 10 upgrade
 

I registered a couple of weeks ago in response to VM's email. Got a mailing from VM today stating "Good news! Your up to 10Mb broadband upgrade is here." I know fully well the upgrade hasn't reached us here yet, so no wonder customers are moaning.

Not only that but the wasted postage when I'd already registered, and they also print your main e-mail address behind the not very well stuck flap on the mailing.

Re: Free 2 to 10 upgrade
 

You probably will not be told of the upgrade so best thing is every day or so
reboot the modem and do a speed check . you will spot the speed jump from that

For referance Guildford area seems not Done yet . am in gu14 farnborough 1.97 IS
Best i get on 2meg

TONY

Re: Free 2 to 10 upgrade
 

Gus, might be a silly question but !
I thought every time you turn on the modem it's just like a reboot or am I missing something :confused:
or put another way "How do you reboot the modem" ?
Thanks.

Re: Free 2 to 10 upgrade
 

Turn it off at the wall or remove the power cable for about 10 seconds, thats it.

Re: Free 2 to 10 upgrade
 

no not silly but as good as a reboot . i never turn my modem off think most people dont
do that . I was told leaving it off for hours at a time could cause problems but how i dont have a clue.

tony

Re: Free 2 to 10 upgrade
 

ok thanks Moldova, btw I have just had a look at the timetable and saw that the area I'm closest to is Marske.... right at the bottom :(

Also thanks Tony for the info.

Re: Free 2 to 10 upgrade
 

I reboot mine every day but that is because I need to as I am swapping over connections, I would recommend rebooting at least once a week though just to allow for any updates.

I have had people call in over slow speeds and they say that they have upgraded from 2Mb to 20Mb and never got that speed, and this has been weeks later, I say did you reboot the modem and they say I never do that as the connection is fine, so get them to reboot and suddenly they get 20Mb, at which point they moan and I say well you should have rebooted, call ends.

Re: Free 2 to 10 upgrade
 

Thanks Bud, I'll do a reboot every day now. I just can't wait till I get my 10megs ;)

Re: Free 2 to 10 upgrade
 

Yes, isn't it incredible how silly people can be? You might almost imagine that they weren't informed of the need to reboot their modems at the time they ordered their upgrades. :dozey:

Re: Free 2 to 10 upgrade
 

Quite true but at least I have no dealings with that side only faults.

But some people forget what they are told or even ignore it.

Some upgrade online and never reboot as well.

Re: Free 2 to 10 upgrade
 

Just rebooted my modem and I've been upgraded!

https://www.cableforum.co.uk/images/local/2009/05/9.png

Re: Free 2 to 10 upgrade
 

Lucky you Just rebooted mine No change .

Tony

Re: Free 2 to 10 upgrade
 

Hope this doesn't make you jealous, but not bad for 10meg service. :D

https://www.cableforum.co.uk/images/local/2009/05/8.png

Re: Free 2 to 10 upgrade
 

No longer an issue.
There used to be years ago issues where by if you left your modem off for too long it wouldnt work properly again.
This issue now hardly exists. I have left my modem off for about two weeks and turned it back on and it was fine.

Just make sure that if you do turn it off, you turn everything back on in order. eg. First turn on modem, then router, then computers.

Re: Free 2 to 10 upgrade
 

Can I point out that some of us have to wait until August according to the schedule so it would be nice if those ahead in the queue would stop either whinging or gloating...:p:

Thank you.

Re: Free 2 to 10 upgrade
 

Just received the "Great news! Your up to 10Mb broadband upgrade is here" leaflet. Does that mean that a magic reboot should now upgrade me? I registered ages ago and if not should i get whiny in the nicest possible way?

Re: Free 2 to 10 upgrade
 

Anyone can help still cant find info on High Wycombe upgrade

Re: Free 2 to 10 upgrade
 

Just click the link and look for the nearest area to yourself.http://www.virginmedia.com/myvirginm.../timetable.php

Plus have you also signed up for it http://www.virginmedia.com/myvirginmedia/gofaster/

Re: Free 2 to 10 upgrade
 

As you were more or less referring to me, point taken........:gpoint:

Re: Free 2 to 10 upgrade
 

Yep same with me too. Why my town is one of the last to be done I have no idea!



It depends. I got that leaflet in the post today but on the timetable it says I'm not down for the upgrade until August!

Re: Free 2 to 10 upgrade
 

i signed 3 weeks ago been on to CS they first tell me i am on it. then they tell me July/August same as Amersham

https://www.cableforum.co.uk/images/local/2009/05/6.png

Re: Free 2 to 10 upgrade
 

You are on it alright!

Re: Free 2 to 10 upgrade
 

Who you asking?

Re: Free 2 to 10 upgrade
 

Click this link and post what the operational config says
http://root:root@192.168.100.1/CmOpConfig.asp

Re: Free 2 to 10 upgrade
 

No need - look at the upstream.

Re: Free 2 to 10 upgrade
 

I know he is on 10Mb I just want to point it out in the configs so he can phone up to complain with ammo.;)

Re: Free 2 to 10 upgrade
 

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Re: Free 2 to 10 upgrade
 

The figures above confirm that you are now on 10Mb.

Re: Free 2 to 10 upgrade
 

so how come i am getting this speed

https://www.cableforum.co.uk/images/local/2009/05/5.png

Re: Free 2 to 10 upgrade
 

The 10Mbps config has been applied to your modem, it just hasn't taken full effect and should do within twelve hours.

Re: Free 2 to 10 upgrade
 

It should be instant, it doesn't take 12 hours.

Re: Free 2 to 10 upgrade
 

---------- Post added at 21:16 ---------- Previous post was at 21:15 ----------

As Mags says it should be instant if it is in the config and his upstream is the 10Mb upstream so the must be a fault.

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Strange, my config was changed, I didn't receive my new speed for approximately eight hours later.

Re: Free 2 to 10 upgrade
 

It should be instant immediately after you reboot, the only way it could have stayed low was if you were being traffic managed at that time.

Re: Free 2 to 10 upgrade
 

Sat, 30 May 2009 21:47:54 GMT

Test 1: 1024K took 2423 ms = 422.6 KB/sec, approx 3482 Kbps, 3.4 Mbps
Test 2: 1024K took 903 ms = 1134 KB/sec, approx 9344 Kbps, 9.13 Mbps
Test 3: 1024K took 885 ms = 1157.1 KB/sec, approx 9535 Kbps, 9.31 Mbps
Test 4: 2048K took 2173 ms = 942.5 KB/sec, approx 7766 Kbps, 7.58 Mbps

Overall Average Speed = approx 7532 Kbps, 7.36 Mbps

Re: Free 2 to 10 upgrade
 

Is anyone here from the Cardiff area still not received their upgrade? I know on the timetable it says Cardiff will be upgraded in May but given we are in the last day of May now I'm getting a bit worried. A friend of mine was upgraded last weekend, but despite resetting the modem every morning I'm still getting 2mb/256kb

In the CF23 area, registered on virginmedia.com for the upgrade a few weeks ago, still reporting as being on the broadband package of 2mb.

Re: Free 2 to 10 upgrade
 

Click this link and post what the operational config says
http://root:root@192.168.100.1/CmOpConfig.asp

Re: Free 2 to 10 upgrade
 

Are you sure you're on a Cardiff CMTS? Some of CF23 is on Pentwyn. Click the Connection link at the top of this page. If the answer includes pnwn, you're on Pentwyn. (Something like cpc3-pnwn8-0-0-cust143.cdif.cable.ntl.com)

Re: Free 2 to 10 upgrade
 

That link doesn't work, although I can log into 192.168.100.1 and go to cable modem configuration from there.

Network Access : Allowed
Maximum Downstream Data Rate : 2148000
Maximum Upstream Data Rate : 256000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1


Just checked; cpc2-pnwn1-0-0-cust653.cdif.cable.ntl.com

And Pentwyn isn't scheduled to be upgraded until July/August..... LAME :(

Thanks for the help guys.

Re: Free 2 to 10 upgrade
 

I assumed that you were using an Ambit modem for that link to work.

As you can see from what you posted that you are still on 2Mb and when your speed increase the config will change from 2148000 to 1024000.

Re: Free 2 to 10 upgrade
 

I'm in Cardiff CF5. My figures are:

Maximum Downstream Data Rate : 2148000 bps
Maximum Upstream Data Rate : 256000 bps


Any idea when I will get upgraded?

---------- Post added at 16:56 ---------- Previous post was at 16:52 ----------

PS. It's Ely

Re: Free 2 to 10 upgrade
 

According to the timetable, June/July time.

http://www.virginmedia.com/myvirginm.../timetable.php

Re: Free 2 to 10 upgrade
 

I was upgraded from 2>>10 about 8 days ago..

Since then my speed has seldom been above 3mb..generally about 1.5.

Today it has been a consistent 1mb..OR LOWER...

Modem is a NTL200, connected by Ethernet..

I was generally better off before the "upgrade"

Re: Free 2 to 10 upgrade
 

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

Re: Free 2 to 10 upgrade
 

I'm in CF23, I registered for the upgrade at the beginning of May, as I was still waiting, I phoned C.S. on Friday, who said that there was nothing on the system to say I had register.
Anyway, did it over the phone: the cable modem says that it's got the 10mb download, but the maximum I get via speedtest is 5.5mb.