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-   -   *ALL* Speed Upgrade Discussion In Here Please (Part 4) (https://www.cableforum.uk/board/showthread.php?t=25647)

mini-moog 12-03-2005 09:11
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Hello everyone

I've been reading everyones opinions on this subject and it seems there is a lot of speculation and complaints. I phoned NTL on Wednesday and they delivered a Samsung box this morning. My speeds are still at 750k. I phoned customer service to be told that no one has the upgrades yet and my speed will be upgraded on 4th April. When I said that I know some people have already got the upgraded speeds I was told that maybe so, but there are only a few of them and they are experiencing problems. I was also told if they tried to upgrade my speed now it might knock my connection off completely.

While I can understand both sides of the "it's a free upgrade, stop complaining/I just want the speed that is advertised for the money I pay", I am personally happy to wait if necessary. There is no doubt that NTL are giving out conflicting information, which then causes people to get frustrated.

I would just like NTL to be consistent and if I have to wait until the 4th April, then fine, it's no big deal. I think the communication from NTL management (ultimately, it's down to them) is very poor and just leads to more calls to their call centre, more frustrated people and then poor staff morale. I feel for some people that work in their call centres, it's not their fault but they take the flak from joe public.

That's just my 2p. I'm going to stop before this becomes a rambling mess...

geminian68 12-03-2005 10:30
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by geminian68
This Morning I phoned NTL CS (option 5) to request an upgrade to 3mb, I spoke to a very nice lady (sounded like a Gordie) who said she would have to send an email to Tech Support (i think) anyway after a lot of typing, I will be upgraded in a couple of days (Hopefully) ;)
Hello everyone

Well I've just become one of the ever growing amount of customers, who have been lied to by NTL CS.
Over two days later and I'm still on 1.5mb, when several people in my area were upgraded on Tuesday.:(

Paul K 12-03-2005 10:33
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by geminian68
Quote:
Originally Posted by geminian68
This Morning I phoned NTL CS (option 5) to request an upgrade to 3mb, I spoke to a very nice lady (sounded like a Gordie) who said she would have to send an email to Tech Support (i think) anyway after a lot of typing, I will be upgraded in a couple of days (Hopefully) ;)
Hello everyone

Well I've just become one of the ever growing amount of customers, who have been lied to by NTL CS.
Over two days later and I'm still on 1.5mb, when several people in my area were upgraded on Tuesday.:(
Have you tried contacting them again? It may be that you haven't been lied to but that the automatic upgrade has failed for some reason.

geminian68 12-03-2005 10:51
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Paul
Have you tried contacting them again? It may be that you haven't been lied to but that the automatic upgrade has failed for some reason.
Thank you for the advice I just got of the phone about 5 minutes ago.
I spoke to a very very nice scottish lady and I will be on 3mb in the next 10 minutes.:angel:

After rebooting both PC/STB several times, I had contact NTL CS again because both were stating there was no modem.
I spoke to another Scottish lady who rereshed the signal twice, then I switched off both PC/STB and back on again, then re-login :) now on 3mb.

I would like to say thank you both Scottish ladies :angel:

Slyder 12-03-2005 11:01
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Im sat here thinking if I should give CS a call as I am currently a 1.5 meg user, but im reading about the usage allowance ntl.co.uk have on there table. Im sure the contract I signed was for unlimited useage :confused: bearing in mind I signed my contract in 2003 when the 1meg service was £50 a month.

Bill C 12-03-2005 11:08
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Slyder
Im sat here thinking if I should give CS a call as I am currently a 1.5 meg user, but im reading about the usage allowance ntl.co.uk have on there table. Im sure the contract I signed was for unlimited useage :confused: bearing in mind I signed my contract in 2003 when the 1meg service was £50 a month.
You will find all the info you need in this thread its all about the cap.

Cap Thread
__________________

Quote:
Originally Posted by pornocreep



Ok so the nice lady on the other end of the phone looked up our address. and rightly so my housemates modem was showing as upgraded to the 3mb service, however the connection that i am on at the moment 750k was showing that it was cancelled in 2003 :erm: now i mentioned that i have been recieving the service fine with no interuptions and was happy to recieve the small upgrade in speed last year from the 600k.



If any more details are needed give me a holler.

Thanks in advnce.




Like to pm me your mac address and i will look into it. See if i can sort this out for you

davedefeet 12-03-2005 11:27
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Don't panick

I have this on good authority...

Upgrade Facts. (although this may have already changed since yesterday :¬& )

Don't blame the Customer Service or Broadband tech who gives conflicting information/service, this is because they are receiving conflicting information.

Fact 1. Some areas had to be upgraded to cope; and all routers had to be upgraded to allow for new speeds, new customers automatically get the new speeds from 8th March. Existing customers should (probably) be upgraded automatiacally within a few weeks. STB customers with PACE boxes on 750 Mb who would be upgraded to 2/3 Mb need the equipment replaced to Samsung boxes or a Cable Modem installed (this is because the PACE boxes are limited to 1Mb speed)

The news of the upgrade to new customers travelled fast, NTL bosses :) panicked and the conflicting information began.

Fact 3. Most customers CAN upgrade via the website speed upgrade link http://www.ntlworld.com/data-feeds/e.../tierMigration with the exception of STB PACE Boxes that are presently on 750/1Mb (see above) and to further complicate matters any customer on XBox/PS2 and Broadband Plus will not be able to connect after the upgrade (call technical support for a fix)

Fact 4. Customers who have not registered their product correctly (mostly STB) will not be able to upgrade via the speed upgrade site because they haven't got a valid account (this is because you can get on the internet by putting in you PID/Password) but you should also have gone here https://autoreg.autoregister.net/cgi/cablereg and registered, which creates an account/email username & password, to use for upgrade.

If you are unable to upgrade, you aint going to die are ya? Just wait a while and you'll either be upgraded or contacted with information on what to do, once the OFFICIAL upgrade for existing customers is announced by NTL.

Oh and look I'm downloading a file from Microsoft... transfer rate 364 Killo Bytes per second.. ooooooo errrrr (oops shouldn't take the mick)

scrotnig 12-03-2005 11:32
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Slyder
Im sat here thinking if I should give CS a call as I am currently a 1.5 meg user, but im reading about the usage allowance ntl.co.uk have on there table. Im sure the contract I signed was for unlimited useage :confused: bearing in mind I signed my contract in 2003 when the 1meg service was £50 a month.
The contract you'll have agreed will have been for standard service...no unlimited useage was specified.
This part of the terms was always in place, before the 'cap' was first introduced.
Quote:
ntl:'s broadband and dial-up services are intended for normal recreational or educational use by individuals and families and our pricing and network architecture have been designed accordingly. Customers who use the services more heavily than a normal home user will reduce the performance of the network for other customers. ntl: reserve the right to suspend services on any account where it is believed use exceeds that described above.
The final sentence of that paragraph has since been replaced by information about caps.
__________________

Quote:
Originally Posted by davedefeet
Don't panick

I have this on good authority...

Upgrade Facts. (although this may have already changed since yesterday :¬& )

Don't blame the Customer Service or Broadband tech who gives conflicting information/service, this is because they are receiving conflicting information.

Fact 1. Some areas had to be upgraded to cope; and all routers had to be upgraded to allow for new speeds, new customers automatically get the new speeds from 8th March. Existing customers should (probably) be upgraded automatiacally within a few weeks. STB customers with PACE boxes on 750 Mb who would be upgraded to 2/3 Mb need the equipment replaced to Samsung boxes or a Cable Modem installed (this is because the PACE boxes are limited to 1Mb speed)

The news of the upgrade to new customers travelled fast, NTL bosses :) panicked and the conflicting information began.

Fact 3. Most customers CAN upgrade via the website speed upgrade link http://www.ntlworld.com/data-feeds/e.../tierMigration with the exception of STB PACE Boxes that are presently on 750/1Mb (see above) and to further complicate matters any customer on XBox/PS2 and Broadband Plus will not be able to connect after the upgrade (call technical support for a fix)

Fact 4. Customers who have not registered their product correctly (mostly STB) will not be able to upgrade via the speed upgrade site because they haven't got a valid account (this is because you can get on the internet by putting in you PID/Password) but you should also have gone here https://autoreg.autoregister.net/cgi/cablereg and registered, which creates an account/email username & password, to use for upgrade.

If you are unable to upgrade, you aint going to die are ya? Just wait a while and you'll either be upgraded or contacted with information on what to do, once the OFFICIAL upgrade for existing customers is announced by NTL.

Oh and look I'm downloading a file from Microsoft... transfer rate 364 Killo Bytes per second.. ooooooo errrrr (oops shouldn't take the mick)
I don't know quite where you're getting this information from, but some of it is wrong.

Set top box broadband customers cannot currently upgrade online, regardless of what they did at registration.

There was no 'panic' by ntl management. The message remains the same, customer services are supposed to tell customers that the upgrade will happen automatically and the customer needs to wait. However, in some circumstances they seem to be simply actioning it.


Never ceases to amaze me how people 'know' what ntl's management is doing.

johno 12-03-2005 11:40
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I waited a few days and no upgrade, so I decided to try the manual approach. When I entered my details I got this message:

The username (my.name.) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

I phoned CS and got through to a very pleasant asian gentlemen. I told him I had tried to upgrade to 2Mb and got the above error. He told me the upgrade would go through automatically, and I replied that was fine but I was concerned about the error. After a bit of discussion we determined that I had been entering the details for my dialup account, which apparently are different from my Broadband account. He told me the correct username and password, I typed it in, asked for 2MB, the modem rebooted 5 seconds later and I had 2Mb.

I thought I'd mention it, because I saw a couple of other people had the same error as me, and also because I thought the CS guy was very competent and knowledgeable, so just wanted to redress the balance on perceived cluefulness of CS.

Slyder 12-03-2005 11:43
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Just rang CS, all upgraded with a minute.

This look ok... ?

Sat, 12 Mar 2005 12:43:34 UTC
1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 328 ms = 399610 Bytes/sec = approx 3325 kbits/sec
3rd 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

TheInsider 12-03-2005 11:44
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by scrotnig


Never ceases to amaze me how people 'know' what ntl's management is doing.
Your correct of course. How can joe public make a sweeping post like that when even the NTL members on this forum are not given the correct information. :mad:

Horace 12-03-2005 11:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Wasn't sure whether to make a thread about this or not. Anyway has anyone noticed degradation of speeds since the upgrade rollout started. Did a few speed/download tests during peak and off-peak times and I was noticing significant differences which I'd never seen before. Also noticed that gaming was a bit more laggy than normal, tho' that's on a U.S. server. I guess a lot of people are thrashing their connection at the moment testing speeds and such, I know I downloaded more than average after the upgrade came through to test.
Just hope the new toy experience doesn't last long. I'm suprised there arn't any other threads on here from people who were on previously borderline UBR's complaining, so well done NTL for their network holding out so well. I guess I'll hold off any more compliments till the automatic upgrades go through :).

Bill C 12-03-2005 11:56
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Horace
Wasn't sure whether to make a thread about this or not. Anyway has anyone noticed degradation of speeds since the upgrade rollout started. Did a few speed/download tests during peak and off-peak times and I was noticing significant differences which I'd never seen before. Also noticed that gaming was a bit more laggy than normal, tho' that's on a U.S. server. I guess a lot of people are thrashing their connection at the moment testing speeds and such, I know I downloaded more than average after the upgrade came through to test.
Just hope the new toy experience doesn't last long. I'm suprised there arn't any other threads on here from people who were on previously borderline UBR's complaining, so well done NTL for their network holding out so well. I guess I'll hold off any more compliments till the automatic upgrades go through :).
Not seen any drop in speed my speeds are fine. Would post a speed test but don't want to fill the thread with them. My game experience has improved as well. :)

poolking 12-03-2005 11:56
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I've now decided to stick with 300k for the moment and wait for a few months. By the way isn't about time we moved on to Part 5? :D

Bill C 12-03-2005 12:06
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by TheInsider
Your correct of course. How can joe public make a sweeping post like that when even the NTL members on this forum are not given the correct information. :mad:
Might be he knows a friend who knows the cleaner of Simon Duffy's office.Who overheard the conversation about upgrades . :D

Doofy 12-03-2005 12:09
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Horace
Wasn't sure whether to make a thread about this or not. Anyway has anyone noticed degradation of speeds since the upgrade rollout started. Did a few speed/download tests during peak and off-peak times and I was noticing significant differences which I'd never seen before. Also noticed that gaming was a bit more laggy than normal, tho' that's on a U.S. server. I guess a lot of people are thrashing their connection at the moment testing speeds and such, I know I downloaded more than average after the upgrade came through to test.
Just hope the new toy experience doesn't last long. I'm suprised there arn't any other threads on here from people who were on previously borderline UBR's complaining, so well done NTL for their network holding out so well. I guess I'll hold off any more compliments till the automatic upgrades go through :).

Well a BIG turnaround for me on this one and a lot of grovelling appologies to be made :shocked: I play a lot of online gaming on 1 server in particular (US). Since the upgrades were rolled out my connection has been diabolical, pings of 180 to 200 are not uncommon. I cannot beleive it is a coincidence that it happened all of a sudden when it has been stable for years. What are the chances that it is people hammering there connections for all they are worth?, If this is the case then Bring on the caps i was anti cap but this has made me realise that some users do make it worse for others, and that cannot continue. So appologies to all concerned if i offended anyone in previous threads on my anti cap stance. :tu: :tu: :tu: :tu: :tu: :tu:

Bill C 12-03-2005 12:11
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Doofy
Well a BIG turnaround for me on this one and a lot of grovelling appologies to be made :shocked: I play a lot of online gaming on 1 server in particular (US). Since the upgrades were rolled out my connection has been diabolical, pings of 180 to 200 are not uncommon. I cannot beleive it is a coincidence that it happened all of a sudden when it has been stable for years. What are the chances that it is people hammering there connections for all they are worth?, If this is the case then Bring on the caps i was anti cap but this has made me realise that some users do make it worse for others, and that cannot continue. So appologies to all concerned if i offended anyone in previous threads on my anti cap stance. :tu: :tu: :tu: :tu: :tu: :tu:
:LOL: now watch out for the knives. from certain quarters.

Well said. Your a brave person.:tu:

pnlambert 12-03-2005 12:11
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Hi,

I seem to be having trouble getting upgraded to 3Mbit.

First of all I tried to do it online, and it failed something about no SMS details....

Then I called CS last night, was told it would be fine, to wait 10 minutes and then reboot my CM. Did this and nothing happened. Though I would wait and see if it had happened by morning.... it didn't. Called them again and found they'd updated my billing account, but not the actual service account, and that this was now done and I'd have the new speed.... I don't.

I have been rebooting my CM, (a TJ210), and its not grabbing any new firmware, just coming straight back up.

Any suggestions anyone?

Cheers!

scrotnig 12-03-2005 12:15
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Doofy
Well a BIG turnaround for me on this one and a lot of grovelling appologies to be made :shocked: I play a lot of online gaming on 1 server in particular (US). Since the upgrades were rolled out my connection has been diabolical, pings of 180 to 200 are not uncommon. I cannot beleive it is a coincidence that it happened all of a sudden when it has been stable for years. What are the chances that it is people hammering there connections for all they are worth?, If this is the case then Bring on the caps i was anti cap but this has made me realise that some users do make it worse for others, and that cannot continue. So appologies to all concerned if i offended anyone in previous threads on my anti cap stance. :tu: :tu: :tu: :tu: :tu: :tu:
I'd still get someone from ntl to look at this...I'd find it hard to believe that others hammering connections would cause such a sudden impact. I think there may be something amiss somewhere.

Don't just accept it, let the company know and they will hopefully get it sorted for you. :tu:

Tindo 12-03-2005 12:24
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I have 750k broadband and its not upgraded yet.

1)What was the downloading cap before these upgrades for 750k?
2)How do I know if I have Black Set Top Box?
3) I tried to upgrade through that speed upgrade link, I get the same message as Johno, how do I find out my broadband acount username and password?
4) What is the point of this speed upgrade link, if NTL are going to upgrade everyone, apart from 300k users?
5) Are there any 750k who aint upgraded yet?

ooze 12-03-2005 12:25
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Just had my new cable modem installed (250) and up and running at 2mb in Derby, very pleased :)

badboybubby 12-03-2005 12:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
dont the free upgrade to 3mb, was already paying 37.99 a month

is the cap measured monthly (ie 30gb a month) or daily at 1gb a day

i mean some days i might go over 1gb a day and other days i dont even use my connection

let me know

bubby;)

Doofy 12-03-2005 12:29
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by scrotnig
I'd still get someone from ntl to look at this...I'd find it hard to believe that others hammering connections would cause such a sudden impact. I think there may be something amiss somewhere.

Don't just accept it, let the company know and they will hopefully get it sorted for you. :tu:
The las t time this happened was when i went onto 1.5mb and NTL sorted it out it only happened after 5 oclock roughly the time when everyone got home from work and the kids hit the net etc etc. To be fair to NTL they sorted it out supplied me with free net for three months. I still cannot beleive it is a coincidence, My neighbour is on a 3mb connection as well constantly on usent where it takes him 3 and a half hours to download an entire dvd. He is doing this 24/7, then comes the p2p users, downloading god alone knows what. It is not very hard to see where the problems are going to arise with usage. So to the heavy users who need to download the internet everyday flame away.

scrotnig 12-03-2005 12:34
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Tindo
I have 750k broadband and its not upgraded yet.

1)What was the downloading cap before these upgrades for 750k?
Exactly the same.

Quote:
2)How do I know if I have Black Set Top Box?
Umm, it'll be black! :erm:

No, seriously, the only other type is the silver Samsung box. If your box is black/charcoal grey it will say 'Pace' on it, the manufacturer's name.

Quote:
3) I tried to upgrade through that speed upgrade link, I get the same message as Johno, how do I find out my broadband acount username and password?
If you get your broadband through your set top box, you can't upgrade online.

Quote:
4) What is the point of this speed upgrade link, if NTL are going to upgrade everyone, apart from 300k users?
It has always been there, to allow tier changes, eg 300k to 750k.

Quote:
5) Are there any 750k who aint upgraded yet?
Plenty, it'll all be done in the coming weeks.

pnlambert 12-03-2005 12:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by pnlambert
Hi,

I seem to be having trouble getting upgraded to 3Mbit.

First of all I tried to do it online, and it failed something about no SMS details....

Then I called CS last night, was told it would be fine, to wait 10 minutes and then reboot my CM. Did this and nothing happened. Though I would wait and see if it had happened by morning.... it didn't. Called them again and found they'd updated my billing account, but not the actual service account, and that this was now done and I'd have the new speed.... I don't.

I have been rebooting my CM, (a TJ210), and its not grabbing any new firmware, just coming straight back up.

Any suggestions anyone?

Cheers!
???

scrotnig 12-03-2005 12:36
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by pnlambert
???
You only asked the question 20 mins ago, give it time for someone to notice and respond.

shibby 12-03-2005 12:42
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
my Broadband comes from cosham (portsmouth) i'm in waterlooville.
i've got a new samsung STB which my broadband comes from.
my connection is currently 750k which everyone knows is going up to 2mb.

has anyone in the portsmouth area had there speed increased.
or do i need to phone up CS and ask them to upgrade it?

sorry this subject is very big and it impossible to read everything

Graham M 12-03-2005 12:44
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
You only had to read 2 posts back :confused:

pnlambert 12-03-2005 12:50
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by pnlambert
Hi,

I seem to be having trouble getting upgraded to 3Mbit.

First of all I tried to do it online, and it failed something about no SMS details....

Then I called CS last night, was told it would be fine, to wait 10 minutes and then reboot my CM. Did this and nothing happened. Though I would wait and see if it had happened by morning.... it didn't. Called them again and found they'd updated my billing account, but not the actual service account, and that this was now done and I'd have the new speed.... I don't.

I have been rebooting my CM, (a TJ210), and its not grabbing any new firmware, just coming straight back up.

Any suggestions anyone?

Cheers!

OK, heres me feeling a little silly!!!

I run the Linksys WRT54G with custom firmware, and have been running QoS....

Using QoS/tc on the router is great, but of course it restricts your down/uploads when configured appropriately......

Everything is working fine now :)

ADSLGuide reports:
Direction

Actual Speed

True Speed (estimated)

Downstream2861 Kbps (357.6 KB/sec)3089 Kbps (inc. overheads)Upstream283 Kbps (35.4 KB/sec)305 Kbps (inc. overheads



Hope you all get yours sorted ASAP!!!

Regards

BBKing 12-03-2005 12:53
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Fact 3. Most customers CAN upgrade via the website speed upgrade link http://www.ntlworld.com/data-feeds/...s/tierMigration with the exception of STB PACE Boxes that are presently on 750/1Mb (see above) and to further complicate matters any customer on XBox/PS2 and Broadband Plus will not be able to connect after the upgrade (call technical support for a fix)

Fact 4. Customers who have not registered their product correctly (mostly STB) will not be able to upgrade via the speed upgrade site because they haven't got a valid account
As scrotnig has said a couple of times, there's no online upgrade facility for STBs which I've bitched about internally before now).

There are quite a few upgraded STBs on 1MB now, a few on 2Mb and hardly any on 3Mb - count yourself lucky if you are!

Also, wait till we start doing automatic upgrades before slating us too much - we do actually know what we're doing (although it would be nice if all CSRs were properly informed).

Tindo 12-03-2005 13:00
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by scrotnig
Exactly the same.


Umm, it'll be black! :erm:

No, seriously, the only other type is the silver Samsung box. If your box is black/charcoal grey it will say 'Pace' on it, the manufacturer's name.


If you get your broadband through your set top box, you can't upgrade online.


It has always been there, to allow tier changes, eg 300k to 750k.


Plenty, it'll all be done in the coming weeks.
Super-fast reply, Thank you very much:D

That Black set box is cable modem right? Well I checked mine and its Terayon TJ...

scrotnig 12-03-2005 13:10
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Tindo
Super-fast reply, Thank you very much:D

That Black set box is cable modem right? Well I checked mine and its Terayon TJ...
Terayons are dedicated cable modems, nothing to do with the set top box.

The set top box is the equipment that delivers the TV service. In ex-Cable & Wireless areas, they can also deliver broadband, but not in 'old ntl' areas, which I am guessing you are in as Terayons were never used in ex-Cable & Wireless areas to my knowledge.

Yours is a SACM (cable modem). You *should* be able to upgrade online, and you won't need it changing to receive the higher speeds......

geminian68 12-03-2005 13:13
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Paul
Have you tried contacting them again? It may be that you haven't been lied to but that the automatic upgrade has failed for some reason.



Thank you for the advice I just got of the phone about 5 minutes ago.
I spoke to a very very nice scottish lady and I will be on 3mb in the next 10 minutes.:angel:

After rebooting both PC/STB several times, I had contact NTL CS again because both were stating there was no modem.
I spoke to another Scottish lady who rereshed the signal twice, then I switched off both PC/STB and back on again, then re-login :) now on 3mb.

I would like to say thank you both Scottish ladies:angel:

Graham M 12-03-2005 13:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Sure they were Scottish and not Welsh? :)

Paul K 12-03-2005 13:33
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by geminian68
Quote:
Originally Posted by Paul
[i
Have you tried contacting them again? It may be that you haven't been lied to but that the automatic upgrade has failed for some reason.[/i]


Thank you for the advice I just got of the phone about 5 minutes ago.
I spoke to a very very nice scottish lady and I will be on 3mb in the next 10 minutes.:angel:

After rebooting both PC/STB several times, I had contact NTL CS again because both were stating there was no modem.
I spoke to another Scottish lady who rereshed the signal twice, then I switched off both PC/STB and back on again, then re-login :) now on 3mb.

I would like to say thank you both Scottish ladies:angel:
See people complain about CS all the time but let's face it, they do a difficult job and do get it right now and then ;)

davedefeet 12-03-2005 15:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
OK "panic" may have been the wrong word.. perhaps they had to think fast and there was a LOT of confusion... such as a recorded message on the Customer service line (yesterday) that "Customers trying to upgrade to the new speeds should use the ntlworld site, speed upgrade link" I heard that message myself... They certainly didn't say that STB customers cannot do so.

The Speed Upgrade link has only ever been for Cable Modems then? It doesn't say that; why put the link on the site and message telling customers they can upgrade to the new speeds, without mentioning STBs cannot?

So what's the current position? SOME existing NTL STB customers get upgraded if they happen to talk to the right person/department, that's a lottery aint it? Great customer service? no wonder NTL won a poll for worst customer services in the UK!

The reason for all this confusion in the first place? LACK OF CLEAR INFORMATION TO CUSTOMERS AND STAFF.

I may know the cat of the person who's friendly with a cleaner of Simon Duffy's office!

:¬&

Maggy 12-03-2005 16:00
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
OK a quick question...do I HAVE to take the option to upgrade from 300k as soon as it is offered or can I mull it over and see if I go over 3GB per month on 300k on netmeter before I decide what to do? :erm:

Incog. :angel:

Myron 12-03-2005 16:23
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by zinglebarb
I cant believe the rubbish im reading here,on the 8th of march ntls web sit offered the new speeds to new customers so anyone joining on or after this date got new speeds,if ntls long term customers ment anything to them then they should get the new speeds at the same time as new customers,I know this wouldnt be easy so the fairest way would have been sort out your older customers first afterall we are paying more than new signers as they get deals so we are worth more to ntl than new customers so why not treat us at least equaly
I just went onto NTL's site on the 8th and upgraded myself. :eh:

spr33 12-03-2005 16:32
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Incognitas
OK a quick question...do I HAVE to take the option to upgrade from 300k as soon as it is offered or can I mull it over and see if I go over 3GB per month on 300k on netmeter before I decide what to do? :erm:

Incog. :angel:
No, you don't HAVE to upgrade from 300k to 1mbit. You can stay as you are on 300k with 30gb bandwidth a month.

kidology 12-03-2005 17:13
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Hi everyone,

New poster, old reader. Just posting because I am unsure what is going on with the upgrades at this end. We're on 1.5Mbps - so I've rung customer services - they tell me that even though we have a samsung box we need to book something in, it really wasn't clear what he was saying. I'll wait for a reply before giving any area information, maybe someone who works for ntl could help? As far as I know we're all set - but have a stb so can't upgrade myself.

Thanks

Tom

scrotnig 12-03-2005 17:50
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by zinglebarb
I cant believe the rubbish im reading here,on the 8th of march ntls web sit offered the new speeds to new customers so anyone joining on or after this date got new speeds,if ntls long term customers ment anything to them then they should get the new speeds at the same time as new customers,I know this wouldnt be easy so the fairest way would have been sort out your older customers first afterall we are paying more than new signers as they get deals so we are worth more to ntl than new customers so why not treat us at least equaly
Which bit of 'the upgrades will START on March 8th' don't you understand?

If you're not satisfied with ntl's free upgrades, feel free to switch to an ADSL provider. Just don't forget to ask them to upgrade every single customer to a higher speed all the same day, will you?

The Cyclist 12-03-2005 17:57
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by scrotnig
Which bit of 'the upgrades will START on March 8th' don't you understand?

If you're not satisfied with ntl's free upgrades, feel free to switch to an ADSL provider. Just don't forget to ask them to upgrade every single customer to a higher speed all the same day, will you?
Scrotnig, I think your attitude sums up NTL's customer service!:td:

Bill C 12-03-2005 18:02
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by The Cyclist
Scrotnig, I think your attitude sums up NTL's customer service!:td:
And yours shows why noone has helped you. If you had done this differently someone here would have helped you.

The Cyclist 12-03-2005 18:05
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Bill C
And yours shows why noone has helped you.
Oh, Iâ₠¬ÃƒÆ’¢â€žÂ¢m sorry. I didnââ‚ ¬Ã¢â€žÂ¢t realise I had to except poor customer service before I got any help! Silly me.

Bill C 12-03-2005 18:10
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by The Cyclist
Oh, Iâ₠¬ÃƒÆ’¢â€žÂ¢m sorry. I didnââ‚ ¬Ã¢â€žÂ¢t realise I had to except poor customer service before I got any help! Silly me.
You dont but your attitude towards certain users on this hub was the reason.

jtwn 12-03-2005 18:13
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
http://www.home.ntl.com/page/broadbandexisting

Quote:
Check this page again for updates on when you will be upgraded.
Wait or leave if you are impatient. Simple as.

Tommy2k4 12-03-2005 18:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I phoned CS and asked when I would be upgraded (since the website said maintenance would happen in my area on the 9th, I phoned up on 10th) and they said it would take up to 24th March to happen, so I asked for my username and password to the website (I forgot it since I've never had to use it before) and I was upgraded within a minute :)

The Cyclist 12-03-2005 18:29
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Bill C
You dont but your attitude towards certain users on this hub was the reason.
Why, as a customer do you think others or I should accept poor customer service? Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been with NTL since the old ex CW days and this is not the first time inconsistencies have happened during upgrades etc. If NTL treated their customers with a bit more respect and intelligence then they may make some headway. My attitude to others, I think I respect everyoneââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s viewpoint on this forum. But some of the comments coming from certain individuals are if you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like it leave, but surely we should be looking at why customers feel so aggrieved. Surely Iâ₠¬ÃƒÆ’¢â€žÂ¢m entitled to express my opinion or are NTL now saying no one can have a negative opinion. As I said before if a bit of pre-planning had gone into this exercise then we would have had none or at least lessened this problem of customers feeling this way.:confused:

Bill C 12-03-2005 18:38
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by The Cyclist
Why, as a customer do you think others or I should accept poor customer service? Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been with NTL since the old ex CW days and this is not the first time inconsistencies have happened during upgrades etc. If NTL treated their customers with a bit more respect and intelligence then they may make some headway. My attitude to others, I think I respect everyoneââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s viewpoint on this forum. But some of the comments coming from certain individuals are if you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like it leave, but surely we should be looking at why customers feel so aggrieved. Surely Iâ₠¬ÃƒÆ’¢â€žÂ¢m entitled to express my opinion or are NTL now saying no one can have a negative opinion. As I said before if a bit of pre-planning had gone into this exercise then we would have had none or at least lessened this problem of customers feeling this way.:confused:

If you had seen what went into this upgrade you would see why certain users get upset. Think you could have done better do you. Its people like you that make me wonder whether i should be posting on here.

claughton86 12-03-2005 18:50
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I am a 750k broadband customer and noticed that it says to get the 2Mb speed increase I have to get my box swapped. I just wondered if any body knew which box they would swap you with? Is it the new Samsung box that every one is praising?

I will probably go down to the 1Mb(300k) speed as that is sufficient but if I get a box swap to the Samsung box I may upgrade to 2Mb for the box then change down after the swap.



Also does any one know whether the speed upgrades have been done around the Bournemouth, Dorset area or if not when they are likely to be?



Thank You for Your Time



Jamie

Florence 12-03-2005 18:55
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Bill C
If you had seen what went into this upgrade you would see why certain users get upset. Think you could have done better do you. Its people like you that make me wonder whether i should be posting on here.
Bill you are here because for everyone who thinks its their god given right to be first there are another 50 who are grateful for everything you and others like Igni, BBKing, and debsy do for them. :tu:

The Cyclist 12-03-2005 18:58
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by Bill C
If you had seen what went into this upgrade you would see why certain users get upset. Think you could have done better do you. Its people like you that make me wonder whether i should be posting on here.
Do what differently? Are you telling me you could have produced a Samsung box for me, instead of having to wait 4 to 6 weeks? Or that I would have got the 1Meg upgrade at the correct cost rather than customer services telling me Iâ₠¬ÃƒÆ’¢â€žÂ¢d have to continue paying £25.00 rather than £17.99. As for the upgrade, yes I could have done better, see my post †˜598âà¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€žà ƒâ€šÃ‚¢ I would have made an effort to make sure that customer new about the expected roll out and the STB shortages. Without information people start to form their own opinions and as I said before NTL could have prevented this by pre-planning. As for your posts I appreciate your feedback and Iâ₠¬ÃƒÆ’¢â€žÂ¢m glad you post on here, but surely you cannot think that people would not express their feelings, positive or negative, on this forum. :)

Bill C 12-03-2005 18:59
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by claughton86
I am a 750k broadband customer and noticed that it says to get the 2Mb speed increase I have to get my box swapped. I just wondered if any body knew which box they would swap you with? Is it the new Samsung box that every one is praising?

I will probably go down to the 1Mb(300k) speed as that is sufficient but if I get a box swap to the Samsung box I may upgrade to 2Mb for the box then change down after the swap.



Also does any one know whether the speed upgrades have been done around the Bournemouth, Dorset area or if not when they are likely to be?



Thank You for Your Time



Jamie

Yes if you go to the 2 meg service you will get a new Samsung box.

Stuart 12-03-2005 19:31
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by The Cyclist
Quote:
Originally Posted by scrotnig
Which bit of 'the upgrades will START on March 8th' don't you understand?

If you're not satisfied with ntl's free upgrades, feel free to switch to an ADSL provider. Just don't forget to ask them to upgrade every single customer to a higher speed all the same day, will you?
Scrotnig, I think your attitude sums up NTL's customer service!:td:
No, if Scrotnig's attitude summed up NTL's customer service, he would not bother to post on here at all (to defend NTL or otherwise). NTL have let their staff know that they do not like their staff posting on sites like this (and on cableforum.co.uk in particular), so he may well be risking his job.

Reading through your posts, your main problem appears to be that you have a Pace box and need a Samsung for your upgrade. I will admit that NTL could have written to all 750 K users to see if they want to upgrade to 2 Meg, but TBH, I am glad they didn't. That would have delayed the upgrades for several months as NTL waited for people to answer, then installed any new STBs. On the other hand, they could have done what (IIRC) Neil said Telewest have done in similar situations in the past - not bothered upgrading people who's box needs changing.

If you need to upgrade your speed earlier, you can probably switch to a cable modem (SACM).
__________________

Quote:
Originally Posted by The Cyclist
Quote:
Originally Posted by Bill C
You dont but your attitude towards certain users on this hub was the reason.
Why, as a customer do you think others or I should accept poor customer service? Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been with NTL since the old ex CW days and this is not the first time inconsistencies have happened during upgrades etc. If NTL treated their customers with a bit more respect and intelligence then they may make some headway. My attitude to others, I think I respect everyoneââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s viewpoint on this forum. But some of the comments coming from certain individuals are if you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like it leave, but surely we should be looking at why customers feel so aggrieved. Surely Iâ₠¬ÃƒÆ’¢â€žÂ¢m entitled to express my opinion or are NTL now saying no one can have a negative opinion. As I said before if a bit of pre-planning had gone into this exercise then we would have had none or at least lessened this problem of customers feeling this way.:confused:
I actually agree with you, NTL do need to improve their customer service and PR. It could have saved a lot of grief for a lot of people. They had an ideal chance to do that when they bought .com (and I personally believe the intent to improve was there) and actively encouraged their staff to post on there. Even creating a "Customer Liaison Team" to post on the forum. They also gave the admin team access to the management of NTL (which to a large extent, I believe they still have).


Then, NTL (for reasons they of course did not communicate to us) decided to close the NTL sections of the site and replace them with community.ntl.com (which, as I understand it, would have been like a live support/articles site). Then, somebody hacked both sites, and they were both taken off line (apparently to be rebuilt). Eventually, they just shut the sites down.

So, I believe that the only way NTL will improve is if enough people leave, as they don't appear to listen to complaints (not that I am having a go at any staff who post here, I think you all do a great job).

Maggy 12-03-2005 19:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by spr33
No, you don't HAVE to upgrade from 300k to 1mbit. You can stay as you are on 300k with 30gb bandwidth a month.
err I know that..What I wanted to know is how long does the offer to upgrade from 300k stand.Is there a time limit? :erm:

Marge 12-03-2005 19:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Incognitas
err I know that..What I wanted to know is how long does the offer to upgrade from 300k stand.Is there a time limit? :erm:
No time limits have been mentioned at all

spr33 12-03-2005 19:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Incognitas
err I know that..What I wanted to know is how long does the offer to upgrade from 300k stand.Is there a time limit? :erm:
Beat me to it Debs :P

scrotnig 12-03-2005 19:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Incognitas
err I know that..What I wanted to know is how long does the offer to upgrade from 300k stand.Is there a time limit? :erm:
No, you can upgrade whenever you like.

The only reason existing 300k customers are being allowed to remain where they are if they prefer is because of the lower cap on the 1mb service. Therefore they will have the option to upgrade free for the forseeable future.

spr33 12-03-2005 19:48
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by scrotnig
No, you can upgrade whenever you like.

The only reason existing 300k customers are being allowed to remain where they are if they prefer is because of the lower cap on the 1mb service. Therefore they will have the option to upgrade free for the forseeable future.
If say that a 300k customer went up to 1mbit, would they be allowed to change back down to 300k? (obviously after a 30 day period).

Bill C 12-03-2005 19:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by spr33
If say that a 300k customer went up to 1mbit, would they be allowed to change back down to 300k? (obviously after a 30 day period).
As far as i am aware NO but i could be wrong.

The Cyclist 12-03-2005 19:57
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by scastle
No, if Scrotnig's attitude summed up NTL's customer service, he would not bother to post on here at all (to defend NTL or otherwise). NTL have let their staff know that they do not like their staff posting on sites like this (and on cableforum.co.uk in particular), so he may well be risking his job.

Reading through your posts, your main problem appears to be that you have a Pace box and need a Samsung for your upgrade. I will admit that NTL could have written to all 750 K users to see if they want to upgrade to 2 Meg, but TBH, I am glad they didn't. That would have delayed the upgrades for several months as NTL waited for people to answer, then installed any new STBs. On the other hand, they could have done what (IIRC) Neil said Telewest have done in similar situations in the past - not bothered upgrading people who's box needs changing.

If you need to upgrade your speed earlier, you can probably switch to a cable modem (SACM).
__________________



I actually agree with you, NTL do need to improve their customer service and PR. It could have saved a lot of grief for a lot of people. They had an ideal chance to do that when they bought .com (and I personally believe the intent to improve was there) and actively encouraged their staff to post on there. Even creating a "Customer Liaison Team" to post on the forum. They also gave the admin team access to the management of NTL (which to a large extent, I believe they still have).


Then, NTL (for reasons they of course did not communicate to us) decided to close the NTL sections of the site and replace them with community.ntl.com (which, as I understand it, would have been like a live support/articles site). Then, somebody hacked both sites, and they were both taken off line (apparently to be rebuilt). Eventually, they just shut the sites down.

So, I believe that the only way NTL will improve is if enough people leave, as they don't appear to listen to complaints (not that I am having a go at any staff who post here, I think you all do a great job).
Hi, your quite right about changing to a SACM, and that is what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve done. Iâ₠¬ÃƒÆ’¢â€žÂ¢m getting rid of my STB and TV package and going with freeview. The STB would have remained if, as I said before, I were only being charged at the correct rate for 1meg until they upgraded me with a new STB. Iâ₠¬ÃƒÆ’¢â€žÂ¢m also looking into going elsewhere with my telephone as well. If other customers done the same then NTL management may get the message that existing customers matter and customer care can go a long way.

scrotnig 12-03-2005 20:10
Re: New Speed Upgrades 8th March. (Part 4)
 
Quote:
Originally Posted by The Cyclist
Scrotnig, I think your attitude sums up NTL's customer service!:td:
I am not a representative of ntl. I am voicing my own personal opinion.

If you want an official response from ntl about something, call 0800 052 2000.
__________________

Quote:
Originally Posted by The Cyclist
Why, as a customer do you think others or I should accept poor customer service? Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been with NTL since the old ex CW days and this is not the first time inconsistencies have happened during upgrades etc. If NTL treated their customers with a bit more respect and intelligence then they may make some headway. My attitude to others, I think I respect everyoneââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s viewpoint on this forum. But some of the comments coming from certain individuals are if you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like it leave, but surely we should be looking at why customers feel so aggrieved. Surely Iâ₠¬ÃƒÆ’¢â€žÂ¢m entitled to express my opinion or are NTL now saying no one can have a negative opinion. As I said before if a bit of pre-planning had gone into this exercise then we would have had none or at least lessened this problem of customers feeling this way.:confused:
Again, which part of 'the upgrades will START on March 8th' don't you understand?

It's nothing to do with not treating existing customers well. THE ENTIRE USERBASE CANNOT BE UPGRADED ON THE SAME DAY! If they tried, lots of people would lose service, and then you'd be complaining about that and claiming they should have staggered it. DAMNED IF THEY DO, DAMNED IF THEY DON'T.

As far as I am concerned, the upgrades are excellent news, they are being done for nothing as the original plan to charge has been cancelled, anyone who isn't happy with that is free to find another provider.
__________________

Quote:
Originally Posted by The Cyclist
Hi, your quite right about changing to a SACM, and that is what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve done. Iâ₠¬ÃƒÆ’¢â€žÂ¢m getting rid of my STB and TV package and going with freeview. The STB would have remained if, as I said before, I were only being charged at the correct rate for 1meg until they upgraded me with a new STB. Iâ₠¬ÃƒÆ’¢â€žÂ¢m also looking into going elsewhere with my telephone as well. If other customers done the same then NTL management may get the message that existing customers matter and customer care can go a long way.
Yes, and then they might decide to screw the network next time by upgrading everyone on the same day? Doubt it somehow! :rolleyes:
__________________

Quote:
Originally Posted by spr33
If say that a 300k customer went up to 1mbit, would they be allowed to change back down to 300k? (obviously after a 30 day period).
Definitely not...once you move off 300k, there's absolutely no going back, as the old 300k billing codes are no longer available.

The Cyclist 12-03-2005 20:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
†˜It's nothing to do with not treating existing customers well. THE ENTIRE USERBASE CANNOT BE UPGRADED ON THE SAME DAY! If they tried, lots of people would lose service, and then you'd be complaining about that and claiming they should have staggered it. DAMNED IF THEY DO, DAMNED IF THEY DON'T.ââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢



I think we all know that the upgrade cannot take place on the same day, LOL.:D My point is as Iâ₠¬ÃƒÆ’¢â€žÂ¢ve said before, which you keep ignoring. Is that once my area is upgraded, which according to some posts here, some people have had the upgrade. Why should I pay the same when theyââ‚ ¬Ã¢â€žÂ¢re receiving twice the speed than myself through no fault of my own?

enjoymarcus 12-03-2005 21:13
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
So when are the upgrades to 4/5/6mb coming?

Myron 12-03-2005 21:18
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
For crying out loud! :mad:

If you have a set-top-box then tough. Call Customer services.

If you have a cable modem then go here to get your increased speed for no extra charge:
https://autoreg.autoregister.net/cgi..._tiermigration

When asked for your username and password, the username is the mailbox part of your primary NtlWorld e-mail address and the password is the same password as you primary e-mail mailbox. Use that now and you'll be automatically upgraded. Don't use that and some day soon you'll automatically be upgraded.

Then again, all of that would have fallen on many blind eyes.

For the cable modem it works as on the morning of March 8th I followed my own advise and upped from 750K to 2M without any fuss or any hassle. The whole procedure took less than one minute. Cable modem reboots on its own so as to get the new service configuration file from NTL's TFTP server.

scrotnig 12-03-2005 22:10
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
My point is as Iâ₠¬ÃƒÆ’¢â€žÂ¢ve said before, which you keep ignoring. Is that once my area is upgraded, which according to some posts here, some people have had the upgrade. Why should I pay the same when theyââ‚ ¬Ã¢â€žÂ¢re receiving twice the speed than myself through no fault of my own?
I'm not talking about areas being upgraded, I'm talking about customers. They can't do every single account on the same day. Not possible.

If you're really desperate and you're on set top box broadband then ring customer services, if you're on a PACE box you can have up to 1mg until a Samsung becomes available, if you have a Samsung already they might be able to do it immediately. If not the upgrade will come through of its own accord in the next week or two, at no extra cost to yourself.

If you have a SACM you can normally do it online.

I really can't see what the issue is here.

It sounds to me like you're having a big sulk because some people have got the upgrade before you.

Nikko 12-03-2005 22:48
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
†˜It's nothing to do with not treating existing customers well. THE ENTIRE USERBASE CANNOT BE UPGRADED ON THE SAME DAY! If they tried, lots of people would lose service, and then you'd be complaining about that and claiming they should have staggered it. DAMNED IF THEY DO, DAMNED IF THEY DON'T.ââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢



I think we all know that the upgrade cannot take place on the same day, LOL.:D My point is as Iâ₠¬ÃƒÆ’¢â€žÂ¢ve said before, which you keep ignoring. Is that once my area is upgraded, which according to some posts here, some people have had the upgrade. Why should I pay the same when theyââ‚ ¬Ã¢â€žÂ¢re receiving twice the speed than myself through no fault of my own?

I have to say you are probably the most stupid person posting on here currently.

There are some people that are thick, some who have no idea, but you seem to be superficially bright but somehow stupid. Please, if this is not the case. post something back that will alter my opinion.

shibby 12-03-2005 23:03
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
i wish NTL could of planed it some more by having a proper upgrade page to tell people what is currently happing and where.
they don't seem to give out much information.
if they gave out on what areas where going to be upgraded and the roughly what week it will happen it. i would be a happy chum.
the attuide we get round to doing when we do isn't the best attuide to take, like a said at least a plan on there site to give us a rough idea on locations getting upgraded. also listing problem they had that might delay it.
not that i'm not happy but it just all seems abit pointless argueing about it.
lets face it we are all going to get the upgrade by the end of march!
i'm sure alot of you can cope with that. and if you can't though tities.

come on lets all hold hands and sing a nice song that has no referance to NTL

P.S It's late and i'm tired and it is making my spelling pretty bad.
zzzzzzzzzzzzzzzzzz

Nikko 12-03-2005 23:19
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
OK for the benefit of the really dim upgrades are currently taking place.

Some have been done. Some have not. Some will be done soon. But not soon enough. Others will be be done later than the ones that were done soonest. Some will not be done until after the soonest & soon were completed. Others will remain undone until such time as they are completed. All of this will happen before the end of the timescale you have been given.

Please post the completion date you were given, anomolies will be investigated.

Paul 12-03-2005 23:25
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
Is that once my area is upgraded, which according to some posts here, some people have had the upgrade. Why should I pay the same when theyâ₠¬Ã¢â€žÂ¢re receiving twice the speed than myself through no fault of my own?
The people in your area who have "had the upgrade" are people who have done it themselves via the web page (if on a SACM) or have managed to ring CS and get them to do it. Not everyone will get it at the same time - that's life, get over it.

Mal 12-03-2005 23:30
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Paul M
The people in your area who have "had the upgrade" are people who have done it themselves via the web page (if on a SACM) or have managed to ring CS and get them to do it. Not everyone will get it at the same time - that's life, get over it.
I agree.

From reading through this and the previous thread, a lot of people, myself included ;), have only been upgraded because they were impatient and either phoned CS or upgraded via the link.

So to get shirty over not had the upgrade when others have, seems a bit premature. :)

Give it a while before you start to complain.

Little_Devil 13-03-2005 01:50
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Hi I am new here so if this is the wrong thread I am sorry.:)

I contacted NTL CS today because there is a terific lag on a game I play.
Counter-Strike Source. I along with aome 30 others (all NTL) have been getting the same problem.
Upon querying this with CS, they told me this may be due to the upgrade in services. rofl

Conversation goes like this:
me:What upgrade ;)
CS:Oh we are upgrading every ones net service they said.
me Dont understand?
CS:All speeds are being upgraded, you know 300K to 1M, 1M to 2M etc
me:Err arnt these rates capped and only upgraded if you request it.
CS: No, the rates will not be capped and everyone is having the upgrade. You can expect disruptions in your serbice for the next 3 days while this work is being carried out.
me: Err thank you bye.

How strange CS have either not been told what to say, or we are getting misleading reports.

After all I suppose I was talking to NTL India.

highlandlassie 13-03-2005 06:48
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I tried to upgrade in the wee small hours of the morning - was told to contact CS - hit the back button and discovered I had missed something out - sorted it and upgraded without any problems :D

The Cyclist 13-03-2005 06:53
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Nikko
I have to say you are probably the most stupid person posting on here currently.

There are some people that are thick, some who have no idea, but you seem to be superficially bright but somehow stupid. Please, if this is not the case. post something back that will alter my opinion.
Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢m sorry for upsetting you and posting my opinions. Just because you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t agree with them does not make a person †˜stupidÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ ’¢â€šÂ¬Ã¢â€Å ¾Ã‚¢. As for your second post about completion dates, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve never been given one. Maybe this is one of the reasons customers get so irate with NTL. ;)

The aims of Cable Forum are simply to build on the success of nthellworld and:
  • To allow cable customers in the UK to voice open and honest opinions of ntl and Telewest services.
  • To facilitate discussion between staff and customers of both cable companies.
  • To provide help and support to those who need it and who ask on the website.

scrotnig 13-03-2005 08:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by Little_Devil
Hi I am new here so if this is the wrong thread I am sorry.:)

I contacted NTL CS today because there is a terific lag on a game I play.
Counter-Strike Source. I along with aome 30 others (all NTL) have been getting the same problem.
Upon querying this with CS, they told me this may be due to the upgrade in services. rofl

Conversation goes like this:
me:What upgrade ;)
CS:Oh we are upgrading every ones net service they said.
me Dont understand?
CS:All speeds are being upgraded, you know 300K to 1M, 1M to 2M etc
me:Err arnt these rates capped and only upgraded if you request it.
CS: No, the rates will not be capped and everyone is having the upgrade. You can expect disruptions in your serbice for the next 3 days while this work is being carried out.
me: Err thank you bye.

How strange CS have either not been told what to say, or we are getting misleading reports.

After all I suppose I was talking to NTL India.
Let's not go down this road again. There is NO 'ntl India'.

If you were speaking to customer services then you were speaking to ether Glasgow, Manchester or Swansea.
__________________

Quote:
Originally Posted by The Cyclist
Hi, your quite right about changing to a SACM, and that is what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve done. Iâ₠¬ÃƒÆ’¢â€žÂ¢m getting rid of my STB and TV package and going with freeview. The STB would have remained if, as I said before, I were only being charged at the correct rate for 1meg until they upgraded me with a new STB. Iâ₠¬ÃƒÆ’¢â€žÂ¢m also looking into going elsewhere with my telephone as well. If other customers done the same then NTL management may get the message that existing customers matter and customer care can go a long way.
The speed you currently have is 750k, and that's what you pay for. Your equipment can only deal with a maximum speed of 1mb. Rather than do as they did last time and simply tell customers in your position to wait, the company have provided, at no extra cost, a temporary upgrade to 1mb until your equipment can be changed (again at no cost).

Now this does create an anomaly whereby you are being charged 24.99 for a product others can have for 17.99. Fair point, though it's only temporary, AND remember you won't be subject to the 3gb per month cap while on this speed, which those paying 17.99 for 1mb will be. What you COULD do to get round this is to arrange a 'downgrade' to the lower 1mb tier, however if you do this you'd have the 3gb cap AND you then won't be on the list for an automatic box swap and you'd need to request one manually at a later date, but then you'll be at the back of the queue.

tubbles 13-03-2005 08:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢m sorry for upsetting you and posting my opinions. Just because you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t agree with them does not make a person †˜stupidÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ ’¢â€šÂ¬Ã¢â€Å ¾Ã‚¢. As for your second post about completion dates, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve never been given one. Maybe this is one of the reasons customers get so irate with NTL. ;)

The aims of Cable Forum are simply to build on the success of nthellworld and:
  • To allow cable customers in the UK to voice open and honest opinions of ntl and Telewest services.
  • To facilitate discussion between staff and customers of both cable companies.
  • To provide help and support to those who need it and who ask on the website.
If I thought before I joined here that this was just an extension of NTheL world I would not have signed up. I have no problems with NTL (not just creeping) I have a fast connection 750kb and am now waiting for a FREE upgrade to more than double the speed to 2mb:p: I can't remember having any trouble except for what turned out to be scheduled work which I never looked for on their website (my fault). my upgrade to a Samsung STB will not be done until April 6th and i don't know when i'll get the connection sorted. To all of you who are so desperate why not just sign to another company for a 2mb connection and pay their prices....oh and see how long that takes to set up and that will be for an individual not thousands or millions whatever the case at NTL.

sheridan 13-03-2005 09:06
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
upgraded my broadband speed this morning on the ntl web site .

and it all went through with no problems ..good for ntl for a change :)
now running at 1meg

scrotnig 13-03-2005 09:07
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by tubbles
If I thought before I joined here that this was just an extension of NTheL world I would not have signed up. I have no problems with NTL (not just creeping) I have a fast connection 750kb and am now waiting for a FREE upgrade to more than double the speed to 2mb:p: I can't remember having any trouble except for what turned out to be scheduled work which I never looked for on their website (my fault). my upgrade to a Samsung STB will not be done until April 6th and i don't know when i'll get the connection sorted. To all of you who are so desperate why not just sign to another company for a 2mb connection and pay their prices....oh and see how long that takes to set up and that will be for an individual not thousands or millions whatever the case at NTL.
I agree with what you're saying, however the site historically was called nthellworld so people will, legitimately, often have a go at the company where they feel it's justified, which is fine.

Sometimes I agree with them. However if I don't agree, I always like to say so. :D

The Cyclist 13-03-2005 09:21
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Well I think Iâ₠¬ÃƒÆ’¢â€žÂ¢ll make this my last post, on this subject, hooray I here you say, as I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to upset the NTL staff on here anymore. All I want to say is, †˜I hope NTL have learnt that communication and good customer service are paramount to a successful company. And next time they do an exercise like this theyââ‚ ¬Ã¢â€žÂ¢ll make every effort to include the customer rather than leaving them on the outside wondering what the hell is going on! Thank you.;)


P.S I look forward to other debates.

scrotnig 13-03-2005 09:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
Well I think Iâ₠¬ÃƒÆ’¢â€žÂ¢ll make this my last post, on this subject, hooray I here you say, as I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to upset the NTL staff on here anymore. All I want to say is, †˜I hope NTL have learnt that communication and good customer service are paramount to a successful company. And next time they do an exercise like this theyââ‚ ¬Ã¢â€žÂ¢ll make every effort to include the customer rather than leaving them on the outside wondering what the hell is going on! Thank you.;)


P.S I look forward to other debates.
In what way are you 'left wondering what the hell is going on'?

You are due an upgrade shortly. You will receive a letter explaining this, and also explaining what is going on. In what way is that 'not communicating with customers'?

I can assure if there's ever another speed upgrade they'll do it exactly the same, they cater for the majority of customers, not a select few who want a telegram from the Queen every time there's a change to their service.

Hopefully if you're leaving this debate you'll join the real world at the same time.

The Cyclist 13-03-2005 09:52
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by scrotnig
In what way are you 'left wondering what the hell is going on'?

You are due an upgrade shortly. You will receive a letter explaining this, and also explaining what is going on. In what way is that 'not communicating with customers'?

I can assure if there's ever another speed upgrade they'll do it exactly the same, they cater for the majority of customers, not a select few who want a telegram from the Queen every time there's a change to their service.

Hopefully if you're leaving this debate you'll join the real world at the same time.

Hi, but wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t it have been wiser and more sensible to have sent the letters out before the upgrade started, then NTL customers wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be phoning and wondering whatââ‚ ¬Ã¢â€žÂ¢s going on. It seems like closing the gate after the horse has bolted. And yes Iâ₠¬ÃƒÆ’¢â€žÂ¢m about to join the real world and go for good 50-mile cycle ride.:)


Graham M 13-03-2005 09:57
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Nope. Because they cant upgrade every area at once, and is sensible to avoid the confusion to wait until all/most areas can receive this upgrade, send a letter out explaining the upgrade and dates for the roll out and then do it.

cookie_365 13-03-2005 10:21
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by The Cyclist
<snip>
I think we all know that the upgrade cannot take place on the same day, LOL.:D My point is as Iâ₠¬ÃƒÆ’¢â€žÂ¢ve said before, which you keep ignoring. Is that once my area is upgraded, which according to some posts here, some people have had the upgrade. Why should I pay the same when theyââ‚ ¬Ã¢â€žÂ¢re receiving twice the speed than myself through no fault of my own?
So when you go on holiday, you check every other passenger's ticket to make sure they paid exactly the same as you? And then bang on the cockpit door to complain if anyone got theirs cheaper? :erm:

And if you buy a coat in the sales, do you insist on paying full price on the basis that the person who bought the same coat in the same shop yesterday shouldn't have to pay more than you? :erm:

Stop getting so het up about what other people are getting for their money: think about what you're getting for your money. Is it the deal you agreed to when you signed up (yes - you signed up for 750Kb and that's what you're getting)? You can have a whole extra 33% speed increase for nothing now while you wait for an upgraded STB/SACM (if I understand the position correctly) then shortly you'll get an additional 133% speed increase, again for nothing. :D

So a few people don't have to wait for the 'shortly' bit and get it all now? Instead of throwing a strop, just think how lucky they are & what you'll do with all those luvverly kilobits when you get them :)

Having said that, I'm one of those who didn't have to wait for the 'shortly' bit, so I suppose my judgement could be a bit skewed ;) - you'll just have to feel jealous of me for a bit - I'm intelligent, witty, & good looking too, if you really want something to be envious about :angel:

Just chill - good things'll come to you eventually !

scrotnig 13-03-2005 10:45
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by cookie_365
So when you go on holiday, you check every other passenger's ticket to make sure they paid exactly the same as you? And then bang on the cockpit door to complain if anyone got theirs cheaper? :erm:

And if you buy a coat in the sales, do you insist on paying full price on the basis that the person who bought the same coat in the same shop yesterday shouldn't have to pay more than you? :erm:

Stop getting so het up about what other people are getting for their money: think about what you're getting for your money. Is it the deal you agreed to when you signed up (yes - you signed up for 750Kb and that's what you're getting)? You can have a whole extra 33% speed increase for nothing now while you wait for an upgraded STB/SACM (if I understand the position correctly) then shortly you'll get an additional 133% speed increase, again for nothing. :D

So a few people don't have to wait for the 'shortly' bit and get it all now? Instead of throwing a strop, just think how lucky they are & what you'll do with all those luvverly kilobits when you get them :)

Having said that, I'm one of those who didn't have to wait for the 'shortly' bit, so I suppose my judgement could be a bit skewed ;) - you'll just have to feel jealous of me for a bit - I'm intelligent, witty, & good looking too, if you really want something to be envious about :angel:

Just chill - good things'll come to you eventually !
Spot on post!

In fact, having worked in retail, some people DO do what you describe, believe it or not. :D

The thing is, if some people hadn't simply hurled abuse, one of the people on here in a position to help might have offered to do so. A SACM could have arranged in a short period of time, for example.

But no one offers to help those who throw tantrums, it's human nature.
__________________

Quote:
Originally Posted by The Cyclist
Hi, but wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t it have been wiser and more sensible to have sent the letters out before the upgrade started, then NTL customers wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be phoning and wondering whatââ‚ ¬Ã¢â€žÂ¢s going on. It seems like closing the gate after the horse has bolted. And yes Iâ₠¬ÃƒÆ’¢â€žÂ¢m about to join the real world and go for good 50-mile cycle ride.:)
In an ideal world, yes. The harsh reality is, ntl didn't know 100% that the upgrades would be given the ok nationally until early morning on March 8th due to provisioning and billing testing.....therefore if the letters had gone out sooner and the upgrade got postponed for any reason, even if only for a few days, there'd have been uproar.

The company has been bitten in the past (free dialup anyone?) by promising things before they've definitely happened. They have learned their lesson, so now it's 'definite information only'.

I can guarantee that this upgrade has been handled competently and professionally at all levels. On the morning it went ahead, it dawned on me that this was probably the most successful, well-handled project the company has ever done. It was delivered on time and with hardly any issues. It actually took me quite a while to come to terms with that fact!

c4pher 13-03-2005 12:24
NTL Upgrade
 
I have been very pleased with CS at NTL in the efficiency at which they upgraded me from STB to CM within a short space of time so that I could take advantage of the full 2Mb speed on offer. There was no discussion or debate, just "no problems, when can we call".

Unfortunatley, this is where my troubles began!
:) I cannot get the CM to work. I have spend hours on the 'phone to various people at CS (some located in India) who have come up with many solutions. None of which works.

:mad: The problem is that I cannot get the CS to work. I keep getting an IP address of 169. Someone in India suggested that I contact Microsoft as there is a known problem with SP2. Microsoft ran through various diagnostics but no solution. Still no joy. I have tried using 3 different computers now. Running XP Pro, XP Media Edition, and good old Win98. Still no joy. India told told me that the account had not been provisioned - how can I provision the account when I cannot get a connection!

Anybody got any ideas?:confused:

etccarmageddon 13-03-2005 12:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
shut down pc, router and modem. reboot modem, turn on pc after 10 seconds and router if you have one.

th'engineer 13-03-2005 13:29
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
In respect of the upgrade have been offered a way of jumping the queue.

But to be honest i would rather find out how long it actually takes NTL to auto upgrade these packages.;)

Taking that into account shall wait till they get round to it and post back when it happens.:shocked:

Which in my opinion is what this site is about making sure that NTL keep there promises to customers.:angel:

Taking into account i have a samsung box you would have thought it would be one of the early ones.:D

But will keep you updated rebotting every day to check.

Th'eng:D

It will also see how long customers that do not visit cable forum have to wait:angel:

muk13 13-03-2005 13:37
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Upgraded mine this afternoon, took less than 3 mins and worked first time.

Speed at moment 2.9MBPS, not bad eh?

pk1937 13-03-2005 14:16
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Since I was getting impatient for 'automatic' upgrade :( I have just upgraded via NTL website from 750k to 2meg without any major problem. The one problem I did have was trying to find my original username and password from some 4 years ago which, for some reason was required, despite my MAC address being interrogated and then displayed. I eventually found it writen on my CD from those far off days. I have a Surfboard CM 4100 which has always worked fine.
Just checked with Dan Elwell's Speed test and getting 1927Kb/s Download and 207Kb/s upload. Well chuffed since it has cost me no more.
By the way , I am located in Hitchin, Herts.;)

garyparson 13-03-2005 14:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by th'engineer
It will also see how long customers that do not visit cable forumj have to wait:angel:
Good luck to ya. I waited two years for them to fix the sound bug before changing to a samsung box the other week. They had to swap it as the pace one had a 'bug' in the software and is deemed as 'faulty'. shame it coincided with the 2mb upgrade as well. only took four phone calls to the window lickers at cs to get it switched on.

th'engineer 13-03-2005 14:47
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by pk1937
Since I was getting impatient for 'automatic' upgrade :(
Know how you feel will be interesting if they do it properley:D

Mick 13-03-2005 15:15
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by garyparson
Good luck to ya. I waited two years for them to fix the sound bug before changing to a samsung box the other week.
I think in your twisted little ways you enjoyed having to wait to get your issue fixed, because it was so better to have something to constantly bitch about. If I have had that issue as you have described it, so many times now, unlike yourself, I would of made damn sure to get it resolved PDQ.

Oh and by the way - I don't want to see you use offensive remarks such as 'window licker' on this forum again please. :nono:

JohnHorb 13-03-2005 15:19
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Having seen a few posts on here from people who have persuded CS to upgrade their STB speeds, it seems some have to re-register, others don't. Does anyone know whether those of us who are patient enough to wait for the 'automatic' upgrade will need to re-register? I don't want to have to spend time turning the house upside down to find my original PIN/password unless I have to. (Already on a Samsung and in Manchester area, if it makes a difference).

Bill C 13-03-2005 15:34
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by th'engineer
In respect of the upgrade have been offered a way of jumping the queue.

But to be honest i would rather find out how long it actually takes NTL to auto upgrade these packages.;)
And give you something to bitch about while you wait :)

Chris W 13-03-2005 15:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by JohnHorb
Having seen a few posts on here from people who have persuded CS to upgrade their STB speeds, it seems some have to re-register, others don't. Does anyone know whether those of us who are patient enough to wait for the 'automatic' upgrade will need to re-register? I don't want to have to spend time turning the house upside down to find my original PIN/password unless I have to. (Already on a Samsung and in Manchester area, if it makes a difference).
People who have SACMs do not have to reprovision because pc's are not provisioned in the same way as they are with STBs.

As far as i know though, all customers using STBs will have to reprovision after a manual upgrade. Not sure if this will be the case after the automatic upgrades though....

Caster 13-03-2005 16:19
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Customer services should have your pid/password since I was given mine again when I got my samsung box. Also I think this upgrade is being done via the billing system moving people to new tiers and not just changing the rates on the config files so you'll probably need it. :)

lufc1970 13-03-2005 19:26
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Got my service (samsung stb leeds area) upgraded by an nice CS called andy yesterday,no huffing,no puffing he just did it :D

I asked when the speed increases would come into force in the Leeds area,his reply 'ill do it now for you' 20 mins later spanking new 3meg line

So heres a bigup to NTL and Andy

Mr Clean 13-03-2005 20:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
I look forward to phoning CS in the morning to enquire about upgrades to speed in my area. I know very little about them at the minute, only what I've read this afternoon on here.

.....and thanx to all the people on here moaning and bitching about it. Made a great read. ;)

Here's hoping to having a 3MB line tomorrow. :D

Cheers

Jamgood

AdamD 13-03-2005 20:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Hrm
Does anyone know when the upgrades will be taking place in Worthing?
I got my mother to call up because it's her account and she was told it wouldn't be for another month?
Bleh, kinda sux
I was hoping to at least get a new STB to replace this pace thing.

Paul K 13-03-2005 20:52
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 
Quote:
Originally Posted by AdamD
Hrm
Does anyone know when the upgrades will be taking place in Worthing?
I got my mother to call up because it's her account and she was told it wouldn't be for another month?
Bleh, kinda sux
I was hoping to at least get a new STB to replace this pace thing.
What tier are you on? If you are upgrading to the 3Mb service then it's taking a month as they will need to replace the Pace STB with a nice shiny Samsung for it to work at the proper speed ;)


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