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Re: [Merged] *ALL* ntl Cap Discussion In Here Please.
Whats to stop someone changing over to the business tier?
If i'm right, its only capped out of office hours? |
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AFAIK, nothing, apart from it's an 18 month contract, not a 12 month one.. |
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If i was to get the Business Broadband, would I have to get a business phoneline too? Or could i keep my current phonelines at the same monthly rates, and same call charges? I wouldn't mind signing up for an 18 month/2 year contract, if the service was uncapped through the day.
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EG- http://business.ntl.com/product_solu...band_lite_1500 Quote:
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[Edit]-I've just tried to see if there are any "download limits" in place, but I can't seem to find an AUP....:rolleyes: |
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Don't forget that any service that you change to may alter its terms and conditions, or strictly enforce a condition that prevents you using the service as you had planned, at any time and leave you high and dry, maybe having cost you a fair bit to make the change.
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[quote}6. YOUR WARRANTY TO NTL The On-Line Services are for business use only and are available only to those customers resident within and obtaining the services from within the Territory. You warrant to ntl that you shall not be using the on-line services as a consumer and that you are resident within and will be requiring the services within the Territory.[/quote] |
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If this happens because of a cap they will put it in reverse and throw money at it to get customers back. They do the same things over again thats why we like them predictable:D |
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Dont know if this has been said (sorry if it has)
Dont most "Unlimited / Uncaped " Services ahve a "Fair uage Policy" Where when they choose they can decide you are using too much resources and suspend/stop your services. At least advertising a cap lets people know where they stand and being transparent. |
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I haven't been following this thread closely, and now that capping looks more certain...
Is there somewhere where I can see what my monthly usage is, so I can make a decision about either upgrading my package (good for ntl) or leaving (bad for ntl)? Thanks Nigel |
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Or to check if
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Not seen this mentioned before in relation to the cap discussion but currently I'm on 1.5mbit connection, so will be upgraded to 3mbit with 40 Gig cap.
Presently using my NTL email addresses I download loads of SPAM which they do not filter appropriately. Therefore if I exceed the 40 Gig limit I will be asking them if the number of SPAM messages I receive through their network is included in the 40 Gig. If so I will be telling them to get their own house in order!!! |
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I'm fuming at NTL now :mad:
3GB for the 1MB service? I would class that as being VERY un-fair. It should be 10GB at least, since the 2MB and 3MB have 30-40GB, but 3GB is REALLY taking the biscuit :mad: I'm sticking with 300K if I can, I prefer 1GB per day as I would go way over 3GB per month. |
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why do ntl claim that they can handle 100mbit...yet they have to cap 1, 2 and 3 mbit.....seems a bit funny to me.
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sorry if im wrong but the quote was "It will be relatively straightforward for NTL to provide speeds of at least 100 megabytes per second across its entire network." doesnt this suggest that they can handle 100mbit?
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well if there network is so good and can handle such speed why r they putting caps on such slow speeds as 1, 2 and 3bmit because there network cant handle it?
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re: Poll results.
So if these results reflect the opinion on a larger scale, how would NTL cope with the potential loss of 64.5% of their customer base? |
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I won't leave NTL because if I leave NTL then I have no internet at all, and I can't change ISP :(
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i will be leaving if they cap me....i will switch to aol through ntl :-). And it is cheaper lol
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Oh, and due to NTL not telling anyone about the first attempt at capping usage, I doubt even 5% of broadband customers are aware that it exists. |
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I can imagine how the conversations @ Tech support are going to go though Customer : "My internet has gone very slow" TS: "Yes, you've downloaded more than 3Gb" Customer: "So? My connection is 1Mb now isn't it? so I can download faster...." TS: "Yes, but only up to 3GB per month" Customer: "How long does it take to hit that limit?" TS: "around 3 hours of use" Customer: "This never used to happen" TS: "it does now sir, we've made your connection faster" Customer: "But it's slower??!!" TS: "It is NOW, you've used it on for 3hours and we don't want you to" It'd make me leave. IMHO even those who were staying because they were unaware of the caps existance or unaffected by will not tolerate their "always on, High speed Broadband" suddenly being slower than dial up and if NTL this they will then they are even more short sighted that they initially appeared. I've always said that when / if the caps are enforced I'll leave. I will Not that NTL care, the only business they care about is new business. |
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Nice point m8 and yes ALOT of customers will leave.....even the none power users who dont usually use more than 3GB a month because if they hit it 1 month they r goin to have 56kbs connection for the rest of the month and they will not tolerate that and therefore will leave.....i know i will be leaving if they cap me and it wont just be the internet its the phone and tv.....they will be losing about £120 a month from me and im only 1 customers never mind the other 64.5% of the customers that will be leaving.......
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However, the backbone goes as far as your UBR (which is maintained by NTL Home). The hardware provided by NTL home would need to be extensively upgraded or replaced to provide that speed. So, NTL's network backbone probably could handle those speeds. The parts of the network that connect us consumers to NTL's backbone can't. __________________ Quote:
OBs point was that last time NTL introduced a cap, a lot of people threatened to leave. Either they didn't, or the number that did made no dent in NTL's number of customers. |
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OK, it's a slight exaggeration to suggest that you are going to use 1Gb in 1 Hour on a 1mb connection, but it's not a million miles off. Quote:
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The way i say it as the users have been left behind in advancing speeds; ntl want to market the 1mb product to light users, now when we've all come from a time when dial-up was the norm it seems pretty fast to us, and would suffice.
So now increasing the speeds, alot will find their service fast enough from what we've got used to, and will stay put or downgrade, this has to be where the caps have been introduced, to stop this. I do think 56k speeds are harsh though, unacceptable tbh. It should be at least 150k; 56k is a punishment and you are just about limited to browsing. Don't know if anybody read BT's capping policy Quote:
£2 per gb? You got to be ****ing kidding me. |
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http://www.cableforum.co.uk/article/...eases-update-3 |
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Are you saying it's not the case then?
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I'm thinking of switching to AOL's 512K service soon. Not totally sure though.
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Dont u get the middle service of ntl if u get aol through ntl? i thought that u got 750k if u got aol now....and soon to be 2mbit.
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A few points on the voting:
Members on here probably have an average usage level higher than that of the service as a whole which can skew the thinking. Some have voted yes they will leave NTL if capped but is this just an attempt to make NTL think they are on a loser with the caps and to get them to increase them. I cannot see anyone who is getting a good broadband experience with NTL and with a usage pattern that is within the caps leaving. Most clued up members will have ascertained their usage pattern and will know if the caps are likely to affect them. Some have voted maybe but again this could be for the same reasons as those that have voted yes. Some customers have a usage pattern which is way over the top of the caps that have been announced. These may probably leave for pastures new but this could be to NTLs advantage even if they are taking all three services and move them all away from NTL. Voting has been carried out based on assumptions of what is going to happen. These assumptions may well prove to be correct but nothing is set in stone until full details are released. Who knows what options may be available at the time of implementation to cater for the various types of internet user. Likewise, who knows what restrictions ADSL suppliers may introduce if faced with an influx of the masses of high usage customers that some are saying will leave NTL. |
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well peeps either you carry on complaining and banging your heads on a brick wall and live with it or go hunting for a better ISP without the cap I know what I be doing end of march :) got mine sortet in the pipe line for 2mb no caps for 29.99
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allso this from there site Can I get AOL Broadband? 512k service To get AOL Broadband 512k you need to have either a BT phone line or live in an ntl broadband-enabled area. AOL Broadband access is also subject to local availability and capacity levels, survey and landlord's permission, if applicable. To check if broadband is available where you live, please use our availability checker. 1Mb Service To get the 1Mb AOL Broadband product you must have a BT phone line. Broadband access is also subject to local availability and capacity levels and line survey. To check if you can get the 1Mb product, please contact our Call Centre on 0800 376 4406. If you cannot get 1Mb, you may still be able to get the 512K. 1 Megabit (Mb) service AOL also offers a 1Mb service. However, this is only currently available if you have a BT telephone line. this page http://www.aol.co.uk/broadband/faqs.html |
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You must be looking at an old cached copy Bill. Try http://www.aol.co.uk/products/broadb...l?promo=228937
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Well as the man says, he's only a muppet, maybe he doesn't understand. :Yikes: :D :Yikes:
Seriously though, it's a completely different situation. It's no longer the threat of a letter for being naughty, it's a proper hard cap, people will leave this time, just a matter of how many. |
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YES i do know that we do not actively cap our connections. However its always the same people that say they will leave. I justed stated a fact. Why do you keep dragging up the cap ?. |
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It's a very similar situation. NTL leaked details of the current caps on one friday afternoon (although they have announced caps for later in the year this time). Last time, they mentioned nothing of what would happen to people going over their download limits, so the rumours started (cut offs IIRC). This time, they have mentioned that something will happen, but have not specified what, so, the rumours are starting (speed drops appear to be the favourite). AFAIK, people didn't leave in their thousands (which was one of the threats bandied about last time as well). Maybe some left, but not enough to make much of a difference to NTL. I personally think it will be the same this time. |
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Also, I didn't tell you what you can and cannot post. |
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What other people do, frankly, is none of my concern. This is the real world involving people's real wages. Consumers have the choice to do as they please, and they will do so. |
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:LOL: looks like i am wrong http://www.cableforum.co.uk/board/sh...&postcount=636 :Sprint: |
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hmm.....so they r keeping the same cap as they r now but increasing the speeds?????
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I also notice that they are download limits - which I assume means they don't take into account upload usage.
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YIPEEEEE :-D I hope this is true......we get to keep the same as we r now (no limit) with no admin fee and increased upload!!!!
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well it seems they are also soft caps :) i was reading somewhere about DSL not counting between 1-8am. how smart is that, a real incentive to change your downloading habits. at the mo, you might as well download at 7pm...
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If the caps do stay soft as they are at the momet then I will stay but the moment they force a 30GB limit on me with a 3MB connection I will sadly wave them goodbye.
2MB for 29.99 with no caps is now within reach on my line and the offer is really very tempting. Only time will tell, at the moment it is all speculation... :D |
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So if im on 3mb i get the same as a 2mb customer, what they trying to do lose customers then or what ?, 1gb a day is sod all.......
40gb a month that i could understand, that would give leway to download large files at the beginning of the month and tail off at the end, there are plenty of adsl companys setting realistic caps its just ntl isnt one of them. |
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All we need to know now is how the caps are to be implemented..
/crosses fingers for soft caps :) My thoughts are if they are capping both the services at 1gb daily, hard capped then it would make the two tiers a no brainer as to which to choose aswell as implementing hard capping every single day if you went over. |
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they aint gonna enforce a cap m8.....its gonna be exactly the same as it is now but with faster speeds i think.....
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Putting it into perspective, if I were currently a new user am i gonna choose a company with a cap ?, nope and with AOL lauding about on TV telling everyone their service is "UNLIMITED" joe public understands that word ever so well and wont be fooled. Be interesting to see how long it takes for the backlash to start....It used to be you could get ADSL or cable, but now with BT upgrading pretty much every exchange we now have a choice....
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One thing I do not understand is the fact that the limits on both 2MB and 3MB are going to be the same...
If they are to be the same then why not save yourself over £10p/m and get the 2MB?? I mean it is not as if you are going to make browsing any faster, the only benefit is the ability to download huge files. If the caps are the same only stupid people would go for the 3MB service and hit their cap quicker. At least with the 2MB connection you save yourself a few quid and keep your connection speeds at full for an extra few hours over the 3MB ! ! |
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A bit of a newbee question I`m afraid but what exactly will be capped?
Is just downloads or is it total throughput (Downloads + uploads) Regards Hippo |
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from what we can gather, its downloads only, not uploads :)
so basically we have a doubling of speed, for nothing, and the same cap level as before. Ill take that to be honest :) assuming the caps are soft of course.... if they had any brain, they would reduce the cap, but free up the 1am-8am time to make sure people changed their usage patterns. Now i know it takes a while to download a 4gb linux distro so i wont be in any rush, if i knew the 1-8am period was cap free, i woulf gladly do it during that time. |
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Total throughput in both directions.
I see more people are leaving than definitely staying now according to this poll. Bet you £50 that in a year ntl will still have far more cable modem customers than now, and that growth will INCREASE when the new packages start. |
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Hi
This Canadian Company has just introduced a cap - heres the letter........ "On February 15, 2005, we announced a combined upload/download bandwidth limit of 61,440 Megabytes (60 Gigabytes) per month for all tiers of Rogers Yahoo! Hi-Speed Internet residential service. The limit will go into effect in your first billing cycle on or after March 17, 2005. As you may appreciate, Rogers has a responsibility to ensure that all of our customers experience a high quality of service and performance when using Rogers Yahoo! Hi-Speed Internet. The 60 GB monthly limit ensures that customers can continue to enjoy all the benefits of high-speed Internet service, without negatively impacting the experience of other Rogers' customers. In past months, your usage levels have been above the 60 GB monthly bandwidth limit and today we are writing to advise you of this. After the limit goes into effect in March, we will be asking you to ensure your usage does not exceed 60 GB per month. To assist you in managing your bandwidth activity, we are providing a usage measurement tool that you can access through the Rogers.com website by visiting http://www.rogers.com/ums. This Usage Measurement tool will be available on February 15, 2005. You will be prompted to enter a http://www.rogers.com user ID and password. Please note, this may be a different user ID and password than the one used to access your Rogers Yahoo! portal. After signing in, select "View Internet Usage" from the customer service menu to access the tool. If you are not registered, visit http://www.rogers.com/register to register: 1. This will take you to a new page where you will be prompted to provide all the information required to create a User ID and Password. 2. Once you have created a User ID you will be asked for your account number (provided at the top of this letter for your convenience) and postal code. When you have completed this, you will able to view your Internet usage and manage your account online. Should you have any questions on how to reduce your usage or about the contents of this letter, please do not hesitate to contact Rogers for more information. You can view a full set of Frequently Asked Questions at http://www.rogers.com/ums-faq or you can call us at 1-888-ROGERS1. Thank you for your help in making the Rogers Yahoo! Hi-Speed Internet the best possible experience for everyone. Sincerely, Rogers Yahoo! Hi-Speed Internet " 60 gig seems fair! but the canadians are up in arms about this! Dave, Oldham UK. |
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Well yes of course they have, the other 3 biggest cablecos, Shaw, Cogeco and Videotron all have caps as well.
Although of course if you listen to some ntl are the first in the world ever to mention capping :erm: |
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well i am not with ntl anymore, but my brother in law is and we both agree that if ntl do infact enforce this ridiculous cap then he will leave ntl and look to some ADSL suppliers. really, where is the sense in upgrading people to 3MB if you are gonna put the brakes on how much they download, if i bought a cruise ship i would want to sail around the world in it, not nip to france for a day out.
i don't think it will be a "soft cap" as it is now either, ntl never bothered to mention the fact they had bunged a cap limit into the AUP when nobody was looking, this time though they appear to be actively advertising the fact so i guess it will be monitored and offenders stripped of their arms for a week or so to bring their download speeds down a bit. hopefully i'm totally wrong, no really as me and the inlaw download much (much) more than 30GB a month and so need the extra bandwidth. :) ;) edit - we have also said we would pay an extra £5 each a month (on 1 bill) to go onto some kind of "unlimited tier" as we both use the connection as much and find it very handy to have. |
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Then move to someone like Plusnet, they have various capped packages that might be more suited to your needs, £60 for 125GB a month outside of 1am-8am is I think one, sound good?
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Come on Bill he is allowed a view its a free forum |
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Sorry had to put that one in |
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Well i left, but its still of interest to me.
Who knows in this ever-changing internet environment we live in, who will be next months market leader. ;) |
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:notopic: you would have no chance anyway there would be a 4x4 hogging the lane anyway :Sprint:but thats for another thread |
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:LOL: Headless chickens come to mind.
How many more different official rumours/leaks are there going to be in the next few weeks. If these reports are coming from within the NTL boardroom, which looks more and more doubtful, then it is obvious that the whole capping/pricing is still up in the air, presumably the board are afraid of making a decision which will A) cause current users to leave. B) Drive potential customers to other ISP's. As it stands today, the report is going to make quite a lot of current users leave/downgrade and it is also going to put off prospective users, remember that not all prospective users are newbie's so they will fully understand what capping means. Of course I fully expect a new Rumour/Leak to appear tomorrow or the day after, then another, then another.... It's almost as if NTL is testing the reaction before implementation. Higher speeds WILL lead to more/bigger downloads no matter what people say about their habits not changing, ISP's are going to have to accept this fact and charge appropriately, GET THE MONEY IN NTL, that's what you are in business for, don't restrict usage. No other business I deal with limits how much I can spend with them, on the contrary everyone else keeps wanting me to spend more and more with them. Finally, to the NTL Board, get this wrong and the shareholders will have your guts for garters. (that should get the chickens running again) |
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If speeding is unsafe, then why do German motorways not have speed limits, yet they have the least accidents? |
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Oh, for some clarity.
There are conflicting facts/rumours from "official sources" in this thread. While they LOOK very similar, they're actually distinctly different. Firstly there's:
750K will become 2Mb, for £24.99 per month, with a 1GB per day usage download limit (200K upload speed) 1.5Mb will become 3Mb, for £37.99 per month, with a 1GB per day usage download limit (300K upload speed) Then there's: 750K will become 2Mb, for £24.99 per month, with a 30GB per month usage download limit (200K upload speed) 1.5Mb will become 3Mb, for £37.99 per month, with a 30GB per month usage download limit (300K upload speed) If the aim is to cap "heavy" downloaders then the latter seems like the sensible way to achieve that end. The former, on the other hand, will likely oft single out "lite" users for special persecution. E.G. - people who rarely download or limit their downloading sessions to the weekends might exceed the 1GB per day limit a handful of times during a given month and end up severely punished when their monthly downloading total is less (even considerably less) than 10GB. Meanwhile, the canny "heavy" user could download 995Mb per day.... accumulating a VERY near 30GB per month downloading total.. with impunity. For me, the distinction between 1GB per day and 30GB per month is an important one. If NTL plan on enforcing the former I'd likely soon be looking elsewhere for another provider.... whereas I don't think I've EVER, even nearly, downloaded 30GB in a month. Ironic indeed that by enforcing a 1GB per day cap... NTL could potentially retain the "heavy" users they want to curb... while "lite" users and "weekenders" flee for greener pastures. |
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Heavy users have far more than 1Gb a day usage and will be the first to leave if restrictions lead to action. The 1 Gb a day soft cap referred to is only a reiteration of the current AUP usage guideline. NTL may start to send out letters when the new speeds are implemented if a customers usage is consistently over the guideline. Caps are only introduced if customers won't voluntarily abide by guidelines which ensure customers stay within the parameters of the pricing/usage model on which the service is based.
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That would have to be thousands of GB of bandwidth a month surely? If UKONLINE can offer 500GB for around the same money as NTL's pathetic 30GB limit, surely the cost of bandwidth is not as high as we think. |
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Thats a fair point...
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Cost of bandwidth isnt that high its been exaggerated, and I think a ubr upgrade is something that lasts for months or years so the cost would be spread out.
Speed limits on the road are there for safety reasons there is no danger in downloading files fast so how can you compare :) |
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ukonline are not using BT's equipment tho, the 8mb service is using their own LLU equipment...so how come they can offer 500gb to NTL's 30 ?
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ianututh ukonline dont buy traffic from BT wholesale and neither does NTL so thats a useless article.
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