Re: New Speed Upgrades 8th March. (Part 3)
 

I want that tier!!!! :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Looking GOOD here too


Downstream1903 Kbps (237.9 KB/sec)2055 Kbps (inc. overheads)Upstream188 Kbps (23.5 KB/sec)203 Kbps (inc. overheads)

Re: New Speed Upgrades 8th March. (Part 3)
 

You're welcome ;) Took me a while to get our connection upgraded through the site as there were a possible 3 passwords and 2 user names that I had to work the combinations for lol

Re: New Speed Upgrades 8th March. (Part 3)
 

I followed the link on NtlWorld's site to peform the upgrade, but then I'm on a cable modem.

https://autoreg.autoregister.net/cgi..._tiermigration

Unfortunatly for STB:
http://www.ntlworld.com/data-feeds/e.../settopbox.php

Re: New Speed Upgrades 8th March. (Part 3)
 

Tue, 8 Mar 2005 14:35:36 UTC
1st 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
2nd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
3rd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
4th 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec

That is at work though to be fair :lol:

Re: New Speed Upgrades 8th March. (Part 3)
 

9MB? You jammy git :erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

mines bigger than yours :p: and comes faster :erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Tue, 8 Mar 2005 14:46:17 UTC
1st 128K took 10 ms = 13107200 Bytes/sec = approx 109052 kbits/sec
2nd 128K took 10 ms = 13107200 Bytes/sec = approx 109052 kbits/sec
3rd 128K took 10 ms = 13107200 Bytes/sec = approx 109052 kbits/sec
4th 128K took 10 ms = 13107200 Bytes/sec = approx 109052 kbits/sec

Re: New Speed Upgrades 8th March. (Part 3)
 

Another retarded call to NTL.

Why me, Lord?! :bigcry:

Re: New Speed Upgrades 8th March. (Part 3)
 

Re: New Speed Upgrades 8th March. (Part 3)
 

woooooooo what a speed :)

Re: New Speed Upgrades 8th March. (Part 3)
 

phoned ntl on 0800 052 2000.

Held in queue for less than a minute.

Asked if they could send the 3Mb signal to upgrade my 1.5Mb service. They said "hold please"

Then came back 20 seconds later and said "Done!"

My modem rebooted itself as I was still on the phone, and i'm now on 3Mb :D

Re: New Speed Upgrades 8th March. (Part 3)
 

so when are there plans to introduce 6mbit ? ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Cheater, that's your work connection :mad: :D :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Argh! Why isnt mine done then! They said they'd done it and still nothing!

Re: New Speed Upgrades 8th March. (Part 3)
 

Welll done NTL 300kbs which was around 280kbs download in now 976kbs on the 1mb connection here in Glasgow.



How easy was that, put in my user name and pass and bang it was done, fantastic and I thought 300kwas good web pages are just there with no wait.



Very happy

Re: New Speed Upgrades 8th March. (Part 3)
 

Very happy here :) Just upgraded from 300k to 1mb.

I guess they won't hammer down on the caps if I don't abuse it, because I genuinely do only game and download now and again, it's mostly surfing.

Re: New Speed Upgrades 8th March. (Part 3)
 

Try the username part of your primary NTL e-mail account and it's associated password.

Re: New Speed Upgrades 8th March. (Part 3)
 

1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
3rd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

can someone please tell me if the above is good.....im on the 3mb

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm connected to Erskine. Doesn't seem to have been done yet even after a reboot. Did you do it manually?

Re: New Speed Upgrades 8th March. (Part 3)
 

That's fine

Re: New Speed Upgrades 8th March. (Part 3)
 

yesssssss

spoke to some vnice lady down in swansea (I think) @14:14, tried a reboot and a speedtest no joy :sad:

left it half an hour reboot and speedtest all OK now

Re: New Speed Upgrades 8th March. (Part 3)
 

What part of No need to keep posting your speedtest results do people not understand? ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Put it in the topic name, and it may happen (NOTE I said *MAY*) :D

Re: New Speed Upgrades 8th March. (Part 3)
 

LOL, I agree. There's no point in posting really, speeds will be pretty similar anyway. Keep on topic people?

Re: New Speed Upgrades 8th March. (Part 3)
 

just start deleting if they dont understand!!!!

Thread too busy...
 

I'm going dizzy reading this blurb. Where is the unsubscribe button? :(

Re: New Speed Upgrades 8th March. (Part 3)
 

I phoned answered straight away,asked for 3 mbit,he said it will be upgraded automatically,i said some people have it already,he said it will be upto the end of the month.Then he said you will receive a letter and an email about it.I have a samsung and live in the ex cable and wireless area,bromley.

When you people phoned did you select the broadband technical number?I may phone again later.

Re: New Speed Upgrades 8th March. (Part 3)
 

im drunk im happy blah

Re: New Speed Upgrades 8th March. (Part 3)
 

That what I got, I am in the Bromley area and I got a SACM and I am not happy about it at ALL.

Re: New Speed Upgrades 8th March. (Part 3)
 

What's not to be happy about? :confused:

You haven't got a free upgrade on the day that you weren't promised it would happen on anyway? :shrug:

Re: New Speed Upgrades 8th March. (Part 3)
 

i agree still time people


:tu:
__________________

BTW i was told the updates would happen from the 14th march
things change so quickly

.....

Re: New Speed Upgrades 8th March. (Part 3)
 

Given the debacle of the last upgrade, I'm impressed with this one (mind you I've been upgraded :D )

It was quick and easy and even arrived before I was expecting it, this MUST be a first for NTL ;)

Congrats to all involved.

Re: New Speed Upgrades 8th March. (Part 3)
 

Earlier today i rung CS they said my modem is pending. i didnt tell u on ere coz i thought it wud of upgraded but no go. :erm: they also mentioned that i tried upgrading through IE.. which i did not tel lthem so i might of messed up the whole operation ..... nice going eh... :o

Re: New Speed Upgrades 8th March. (Part 3)
 

I have upgraded today from 750kbps to 2048kbps but I haven't noticed an improvement in my surfing experience. Should I be able to get compensation from NTL?









:p

Re: New Speed Upgrades 8th March. (Part 3)
 

No upgrade here on glasgow still, I have only got 750k, I have rebooted sacm but to no avail, the website still says it cannot detect MAC address, in IE ir Firefox.

looks like it is a call to cs.

ik

Re: New Speed Upgrades 8th March. (Part 3)
 

Well the update was supposed to have been sent to me at around 2ish this afto and still nothing. So I ring up tech support and get through to the indian call centre.

The bloke doesnt have a clue whats he talking about. Apparantly its because I need to delete the cookies and history. That will get my up to my requested 2mb speed. :erm: And he was adament on that too.

Oh and by the way, he also wondered why I wanted to be upgraded to 2mb when on his records I'm using a 55mb connection. No joke. :rolleyes:

I asked to be transferred and he wouldnt saying there was no1 else available to take my call.

Fair enough, I still havent been upgraded but theres still plenty of time. I would at least like the decency to talk to someone who knows what I am and they are on about. I have never got so irate talking to CS. It was a joke.

Re: New Speed Upgrades 8th March. (Part 3)
 

Ok lads new question and glad most are on the new speed.



I was on 300K and I have a cable modem Iâ₠¬ÃƒÆ’¢â€žÂ¢m happy with 1Mb just now but will I have problems with this modem if I jump to 2mb?



Will that nice upgrade thing on NTl check my modem again?

Re: New Speed Upgrades 8th March. (Part 3)
 

Done in Swansea, now on 2meg.

Re: New Speed Upgrades 8th March. (Part 3)
 

Wow!! Look at all the people viewing this thread :D

Anybody know if they've done Cambridgeshire yet? Will I have to reboot the CM to get the new speed?

Re: New Speed Upgrades 8th March. (Part 3)
 

All SACMs can handle the current speeds of up to 3Mb :) and way above them.

Re: New Speed Upgrades 8th March. (Part 3)
 

hi,
upgrade is in Glasgow, I needed to call CS spoke to a lovely girl called Kirsty and with in a minute she came back to me and said "thats you enjoy your new speed" 20secs after that Modem rebooted and I was 2MB.
Give then a call.

NextyXP
nextyxp news

Re: New Speed Upgrades 8th March. (Part 3)
 

SPEED upgraded here in south side of glasgow ;) at approx 4pm today tuesday 8th.

Re: New Speed Upgrades 8th March. (Part 3)
 

sav112,

If you have a stand alone modem (not a STB) then you'll have no problems with any of the currently available speeds. If you have an STB you need to call and ask for a samsung.

Phil.

Re: New Speed Upgrades 8th March. (Part 3)
 

anyone know if blackburn (bromley) area has been updated not at home tongiht so wont know, I have a sacm so is it done automatically as a few ppl on here said they had to update via ntlworld.com site and only sacm can be upgraded via the site and not stb.

cheers

phil

Re: New Speed Upgrades 8th March. (Part 3)
 

Can I just point out that ntl stated the upgrades would begin today - thats begin, not begin and end today. Give it a couple of days - and stop ringing up CS clogging the lines because of your impatience.

Re: New Speed Upgrades 8th March. (Part 3)
 

Forget my last question, just applied the upgrade manually!!

WoW, not a lot of improvement overall :(

Re: New Speed Upgrades 8th March. (Part 3)
 

Now upgraded to 1MB :D

Re: New Speed Upgrades 8th March. (Part 3)
 

I did it via the web, but a few of my friends got it automatically.

Re: New Speed Upgrades 8th March. (Part 3)
 

To be fair orangebird, CS havent been clogged up today as far as I'm concerned. I've phoned three times and got through instantly, and by the sounds of it most people have.

Still, doesnt help when the indian call centre doesnt know what your on about and doesnt want to help.

Re: New Speed Upgrades 8th March. (Part 3)
 

i live in derry (northen ireland) i upgraded using the link and it worked straight away now i am on 2mb :) :)


thanks for the link :tu:

Re: New Speed Upgrades 8th March. (Part 3)
 

Had a very fast response with CS today, very helpful lady, wonderful.


:)

Re: New Speed Upgrades 8th March. (Part 3)
 

they should have the online checker to tell you when ur area will be upgraded like they did in the original update :)

Re: New Speed Upgrades 8th March. (Part 3)
 

I think we all know that if we don't badger them, nothing will happen. CS are there whenever us customers need them for whatever reason.

*points and laughs at you*

Re: New Speed Upgrades 8th March. (Part 3)
 

Very good point indeed!!!! :p:

Re: New Speed Upgrades 8th March. (Part 3)
 

not as much as I'm laughing at your and your post :rofl: :rofl:

Re: New Speed Upgrades 8th March. (Part 3)
 

Tue, 8 Mar 2005 16:57:33 UTC
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 361 ms = 363080 Bytes/sec = approx 3021 kbits/sec
3rd 128K took 350 ms = 374491 Bytes/sec = approx 3116 kbits/sec
4th 128K took 351 ms = 373425 Bytes/sec = approx 3107 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

Nope :D

Re: New Speed Upgrades 8th March. (Part 3)
 

:rolleyes:

Re: New Speed Upgrades 8th March. (Part 3)
 

I have an interesting point for some ppl may like to try.. if u have the sacm 120 box like me try uninstalling it and the drivers and reinstalling it with the 200 Drivers i know the drivers work wiv this 120 box as i have tried b4 thats if u have the new 200 disk if not i cud send you the drivers :rolleyes:


chris

Re: New Speed Upgrades 8th March. (Part 3)
 

i called and the nice scottish lady said she will do it and I shall have my upgrade today. she knows thats it does not find the MAC address, we will see when it happens.

ik

Re: New Speed Upgrades 8th March. (Part 3)
 

Love it.

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm sorry, but which bit of 'automatic upgrade' do you and your mate spr33 not understand? :dunce:

Re: New Speed Upgrades 8th March. (Part 3)
 

There's no need to be rude to members of NTL staff on this forum :erm: Anyway OB is right, we are impatient :p:

Re: New Speed Upgrades 8th March. (Part 3)
 

Mate? i dont even know the guy u fool :dozey:

Re: New Speed Upgrades 8th March. (Part 3)
 

I wasn't being rude, I was simply saying that CS is there at any time we need them, for anything we need them for. If we want to see about the upgrades, let us do it without people bitching about it. Being impatient is a crime now?

Re: New Speed Upgrades 8th March. (Part 3)
 

Customer service does mean for the customer right???? :D





:angel: ME and u

Re: New Speed Upgrades 8th March. (Part 3)
 

hey are there any CS people around who could check my account for me ? when I try to upgrade online it says that the username is not associated with my modem (yes I am entering the right username)

Thanx

Re: New Speed Upgrades 8th March. (Part 3)
 

I have tryed upgradeing my connection through there site, but it comes up with the following message...

I am on 750k so i should be able to???

Re: New Speed Upgrades 8th March. (Part 3)
 

Is it right to believe that given the info here: http://www.home.ntl.com/page/broadbandusage that the only tier with a hard cap is the 1MB service, and that the 2/3MB tier's will continue with a guideline?

Re: New Speed Upgrades 8th March. (Part 3)
 

Hi Phil,

Not every area will get the upgrades today. Try again tomorrow maybe? :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Will people please calm down and not get personal with each other. Thanks.

Re: New Speed Upgrades 8th March. (Part 3)
 

Upgraded here in Cambridge through the update process on the ntl website.

Re: New Speed Upgrades 8th March. (Part 3)
 

Ok thanks for that :) Will try tomorow and hope :p:

I was just hoping that there wasn something wrong with my modem or something.

Re: New Speed Upgrades 8th March. (Part 3)
 

Need to change your Profile then Byron :D Still says 1.5Mb :D

Weeeeeeeeeeeeeeeee!!

Downloads flying along now :D

Re: New Speed Upgrades 8th March. (Part 3)
 

i get the same error u need to ring cs like i did they put it through then say wait.. :)



WOW 261 users on ere :Yikes:

Re: New Speed Upgrades 8th March. (Part 3)
 

Still nothing here despite me ringing CS six times and each time getting a different idiot with a different answer. With responses ranging from getting the phone hung up on me by a mad bat to 'you'll be upgraded next month' and the classic 'you'll be upgraded today', not forgetting my all time fave of 'I've sent it through, you'll get it in an hour'(twice). https://www.cableforum.co.uk/images/local/2005/10/6.gif
I've seen at least four other people on here from Belfast get their upgrade so why didn't mine upgrade? https://www.cableforum.co.uk/images/...2005/09/21.gif

EDIT: I forgot about the Welsh guy who told me I'd need to wait for a special offer in my area to get upgraded....:disturbd:

Re: New Speed Upgrades 8th March. (Part 3)
 

Thanks for that, as soon as my mum comes in I will order er to ring them1

Re: New Speed Upgrades 8th March. (Part 3)
 

Very grown up.... :rolleyes:


Now, people in general. NTL will probably be upgrading everyone soon. I shouldn't think they will roll out the upgrade to everyone nationally as that could generate an incredible amount of calls as STBS and Cable Modems fail (according to various NTL employees I have talked to, some boxes do fail while being upgraded).

I know it's frustrating, but I do think (for me anyway) the result is worth the wait.

Re: New Speed Upgrades 8th March. (Part 3)
 

THB Phil, the internal announcement we had in ntl said the upgrades could take a couple of months all in all. I think (for sacm users at least) it's more likely to be a couple of days. You can ring CS if you like, but I doubt it'd get you very much further. If you can be patient for a day or so, I'm sure your upgrade will be along in no time :)

Re: New Speed Upgrades 8th March. (Part 3)
 

respect!

Re: New Speed Upgrades 8th March. (Part 3)
 

Albie, had exactly the same problems. Extremely annoying.

Re: New Speed Upgrades 8th March. (Part 3)
 

Question for anyone that may know: -

I'm in Leeds, and not sure if we've been upgraded yet (not too bothered since I go on holiday in 2 days anyway).

But, due to an NTL c0ck up when they disconnected me, I was reconnected as a "new customer" with a discount, so I'm getting 750k service at 19.99 for 12 months.

I'm assuming that the "automatic" upgrade whenever it happens will not affect my discount, but if I click the magic 2Mb button, will my bill increase to 24.99?

Re: New Speed Upgrades 8th March. (Part 3)
 

ring cs.

Re: New Speed Upgrades 8th March. (Part 3)
 

got 2mb now!!!
thanks ntl :D lol

Re: New Speed Upgrades 8th March. (Part 3)
 

check this out WOW :Yikes:


http://www.eclipse.net.uk/index.cfm?id=bbhome

thats an idea ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

I find it amazing that normally all the moaners are saying they have to wait an eternity for someone at NTL to answer the phone but today nearly everyone is saying that it is answered immediately. Very strange this turnaround in response times, particularly as there are so many calling once, twice or more times to try to get a different answer to what they have already been given. Could a lot of call waiting times have been slightly exaggerated in the past? :)

I can't believe how many times the same questions are being asked today, sometimes several times within a page of posts. I think that NTL should cut back on all these free upgrades as the prospect of getting them appears to be removing brain cells from a lot of customers. :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Im Upgraded to 2 Meg :D

Im in Mansfield Nottinghamshire area

Re: New Speed Upgrades 8th March. (Part 3)
 

Personally I would expect it to stay at the price you have been given the service at for the period stated but you will get a clearer answer from CS. Can't lose anything by asking them to clarify what you will pay if you have been given a discount for 12 months on your contract.

Re: New Speed Upgrades 8th March. (Part 3)
 

I am delighted with my upgrade to 3mb, on a SACM in Manchester.

I am even more delighted to see the largely positive responses in this thread.

I am further delighted still to observe that this one of the best things the company has done for a long time, and better still they have got it by and large spot on.

We've even got people saying they got through to customer services quickly and got dealt with professionally.

Is this a parallel universe I've entered?

Be interesting to see what Neil thinks of it all! :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Bit insulting to people
.ur a nice person

Re: New Speed Upgrades 8th March. (Part 3)
 

It may be that NTL actually put some thought in and realised they would require extra people on the phones today, plus the upgrades don't take long to do if the people are in an area that is ready to have the speed increase put through.
Well it is a long thread and we have a lot of new members that are still learning to read the whole thread before jumping in ;) Not that a few old hands aren't doing it too lol :p:

Re: New Speed Upgrades 8th March. (Part 3)
 

Called NTL 30 minutes ago to enquire about the changes. Phone was answered within 5 seconds of exiting the menu. I wonder if NTL have put extra staff on today expecting a large volume of calls ? Excellent service anyway. The lovely Scottish lass told me my connection would be automatically upgraded at some point and I didn't have to do anything.

Think I'll use the manual process on the web though.

Re: New Speed Upgrades 8th March. (Part 3)
 

this is my first post so hi!


im on the 300k service and i reckon i do over 3gb and under 10gb a month dl / ul. Im thinkin of doing the upgrade to 1mb as the cap wont be in force till later in the year but worried when it does come in, it will screw me up. Maybe by then the price will go down etc... What do you guys think

BTW this thread took me all day to read through while at work ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Heh, just phoned up, and said I want to be on 1mbps, and I am :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Phoned NTL CS, they have changed me from 750k to 1Mb (max that Pace STB can take), til Thursday. Then I ring after new Samsung STB is installed and they'll switch me to the 2Mb service :)

Speed changed, do I need to reset STB ?

Re: New Speed Upgrades 8th March. (Part 3)
 

You can pay a little more each month for extra bandwidth if you keep going over, this is the thing I'm going to do when they send me a letter or ring me up.

Re: New Speed Upgrades 8th March. (Part 3)
 

i have noticed that my upload hasn't got any quicker?? anyone else??

Re: New Speed Upgrades 8th March. (Part 3)
 

:welcome:

to the madness

ik

Re: New Speed Upgrades 8th March. (Part 3)
 

I just tried the upgrade thru the website and it says my username is not associated with my cable modem.

Thought maybe put wrong username so used forgotten username/password link and its not wrong!!! :erm: WTF????

Re: New Speed Upgrades 8th March. (Part 3)
 

Feel sorry for the team member who is stuck on 56k then ;) I notice he hasn't made an appearance for a while on this thread, must still be waiting for it to be released in paperback format :p: