Re: *All* ntl 10meg Discussion (part 2)
 

Oops sorry didn't see that.

Re: *All* ntl 10meg Discussion (part 2)
 

phoned NTL just to enquire about upgrade

was told that they could upgrade but will not do so because it definately won't work but rest assured by the end of this year or early next year everybody on 3meg will be automatically upgraded

Re: *All* ntl 10meg Discussion (part 2)
 

Hi everyone,

Just got off the phone to a very nice welsh gentleman, I said Iâ₠¬ÃƒÆ’¢â€žÂ¢d like to upgrade from 3mb to 10mb, I waited a few seconds and then he returns to tell me that the signal has been sent! Came back upstairs, and the modem status page reads

Maximum Downstream Data Rate: 10240000 bps Maximum Upstream Data Rate: 512000 bps

I'm using an NTL:Home 120 modem, Iâ₠¬ÃƒÆ’¢â€žÂ¢m only getting about 5mb, same as everyone at the moment, but Iâ₠¬ÃƒÆ’¢â€žÂ¢ll give it a couple of weeks for the network to rebalance, I expect there is still work to be done.

All the best guys,

Re: *All* ntl 10meg Discussion (part 2)
 

i did 3 calls on the third got a very annoyed scottish man who has good as told me to stop phoning i told him ive had three different responses and why did his site have 10meg upgrade yet you wont let me have it he said cant comment havent seen site , and incase you wonder why my m8 checked with his 2meg checked and its there im not spitting the dummy but i dont like arrogant people who talk to me as if im stupid im not that bothered about 10meg dont think i would be able to use the speed the 75gig cap appeals to me think ik will check out be there ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Right, im in the sidcup area. Have been told that I can't have the upgrade till early december. At first it was a complete stonewalled NO. So after doing a lil more reading here, I rang up sales as a new customer, lo and behold I could have 10meg fitted. So again I phoned CS's and was then told that my STB (silver samsung) was going to have to be changed. Do'h. Not quite sure what to say at this point, I asked to have the SACM installed and could I be put through to someone who could organise this for me. The guy downright refused to do this for me. Blood boiling, but before I lost my rag I hung up. Now, i've spoken to CS's again, again I pretty much got told what has been said by everyone here so i got asked to be put through to Retentions. Some geezer who was very appologetic basically told me that the samsung deffinitely didn't need changing and had no idea why I was told otherwise.

Can anyone esle in the DA14 postcode area tell me if they've been upgraded yet??

considering the check your email trick as well now...

Re: *All* ntl 10meg Discussion (part 2)
 

well try this microsoft WMVHD site has large files excess of 150MBs
http://www.microsoft.com/windows/win...tshowcase.aspx

i get about 648KB which is about 5Mb

Re: *All* ntl 10meg Discussion (part 2)
 

Some punctuation wouldn't kill you....

Bear in mind that this site has NOT had an official announcement from ntl. Nothing has been confirmed. So when an ntl employee gets a bit annoyed at all these people calling up about this, you should be able to understand it.

Re: *All* ntl 10meg Discussion (part 2)
 

Maybe you offended him with your nick :p. Seriously, I made one call, wasn't even sure this area was part of the "trial", asked if I could have the upgrade to 10meg, the lady (scottish) said certainly and within 2 mins my service was upgraded. Almost fell off my chair in suprise after all the horror stories on here. So unless you get a welsh bloke or a scottish lady; put the phone down and ring again :).

Re: *All* ntl 10meg Discussion (part 2)
 

it could have been worst - you could have asked to speak to 'retentions' and been told no such department exists - like I did once. you're a paying customer - if there's no tech reason why you can not have 10meg and you ask for it then I'd be considering downgrading to 1meg.

Re: *All* ntl 10meg Discussion (part 2)
 

Yo .. all

CS have told me that the Ambit 100 (which I have) is no good with the 10Mbit upgrgade. I now have the upgrade but they have told me I should not have been given it earlier today. It seems that they are all in a bit of a mess - I should have only been given the upgrade by an auto procedure after my modem had been upgraded. I then asked for a modem upgrade now and was told 'no can do' - since its working working fine with 3Mbits and thats all you should have at present ..

hmmm

:(

p.s. (my modem configs are upgraded but I can get no more than 3Mbits download - but 512Kbits upload)

Re: *All* ntl 10meg Discussion (part 2)
 

Re: *All* ntl 10meg Discussion (part 2)
 

I got told the same but the moron actually manually downgraded me back to 2mbit, because I think my billing wasn't updated he seen me as 2mbit still and then sent the 2mbit config back to my modem leaving me downgraded until next month. I have also said my modem is faulty (isn't) and got an engineer coming but now I feel bad because I dont think he will just switch it because I want one I was hoping they would just send one in the post.

Also if anyone knows please, when have to wait a month for next package change so I can upgrade again is it billing month (next statement date), billing month (next payment date direct debit) or 1 month from now regardless fo statement date? thanks.

Re: *All* ntl 10meg Discussion (part 2)
 

Help what it 'retentions'

Re: *All* ntl 10meg Discussion (part 2)
 

Retentions is the department who try to 'retain' you when they think they're going to lose you as a customer.

Re: *All* ntl 10meg Discussion (part 2)
 

Thanks Russ