Cable Forum - TiVo General TiVo Discussion Part 2

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - TiVo : General TiVo Discussion Part 2 (https://www.cableforum.uk/board/showthread.php?t=33676466)

TMLeafs

12-04-2011 09:59

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by warrenb (Post 35210897)

Just ordered mine, she kept going off the phone to confirm thins which I don't have a problem with, she even said a bit new to the Tivo purchase so checking. She got everything correct and install date is the 21st April, would have been 19th but I can't make that day. She did ask for the code on the Email.

same thing yesterday asked for code install set for 20th April

ajwimble

12-04-2011 09:59

Re: General TiVo Discussion Part 2

I am patiently waiting for my email which I really hope gets here soon. If I have to wait a long time for my instiallation because of people haing installations aranged without getting the email fiirst I will not be happy.

Marcus125

12-04-2011 10:21

Re: General TiVo Discussion Part 2

Is everyones Tivo code the same?

Is the code tied to the each account? As I have an email with the code to order Tivo but won't be using it so if anyone wants it??

My code starts V and ends 1, it appears to simply be a date code for April 11.

jobbie8

12-04-2011 11:06

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Masque (Post 35210887)

The are more emails coming today and tomorrow so no one has been forgotten.

I hope your right, I registered on December, got a 001 ticket and entered, then received a "sorry you have'nt won" and nothing since. No Dean email or any other. I emailed complaints, they had no record of me but promised me an email or call on the 11th as I still have the original emails sent to me.
But still got nothing:confused:

If I wait any longer, new customers will be in the que at this rate.

Gavin-D

12-04-2011 11:07

Re: General TiVo Discussion Part 2

Just wondering if anyone has received today's E-mail yet.

UnStable

12-04-2011 11:11

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Marcus125 (Post 35210918)

My code was exactly the same, wasn't even asked for it when I rang. Install tomorrow btw :D

warrenb

12-04-2011 11:12

Re: General TiVo Discussion Part 2

I suspect our accounts have been flagged to the fact we a pre regs.

Adder

12-04-2011 11:15

Re: General TiVo Discussion Part 2

Got the email to order online, server has just gone down. :(

muppetman11

12-04-2011 11:18

Re: General TiVo Discussion Part 2

ANOTHER REVIEW

http://www.trustedreviews.com/home-c...red-By-TiVo/p1

mkdr25

12-04-2011 11:20

Re: General TiVo Discussion Part 2

ok, well I'm impressed. Took a chance and called this morning. Got the email just as I was dialing!

Spoke to a lady who was efficient, courtious a very pleasant to deal with. Sorted my TIVO install for the 19th. My day off.

Did ask for a code but it seemed like a formality. She also confirmed that the install would not affect my existing loyalty/complaint related discounts so I'm a happy bunny.

Looking forward to the 19th!

Digital Fanatic

12-04-2011 11:20

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by passingbat (Post 35210846)

I wouldn't call calling CS and being totally upfront and honest about the situation blagging their way through.

If VM had said 'no' to all the people who phoned but hadn't had the email, this situation wouldn't have happened. It would have soon spread round the forums that there was no point riniging, just as it quickly spread that there was a point

You seem to be putting all the blame on the people ringing up and not where it really belongs.
I wanted to stick to the planned system, and it was a difficult decision as to wheather to ring up. But VM weren't sticking to the planned system.

my reply was to someone saying it was a VM cock-up, not placing the blame with anyone really.

Adder

12-04-2011 11:21

Re: General TiVo Discussion Part 2

There's no telephone number in my email only a link to order online. It came at 10:02am today.

JPL	12-04-2011 11:27

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Adder (Post 35210956)

There's no telephone number in my email only a link to order online. It came at 10:02am today.

Same here, e-mail through, no number just a link, but as I said I phoned yesterday. Triple XL customer incase anyone is monitering these things :-)

arcimedes

12-04-2011 11:29

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Adder (Post 35210956)

There's no telephone number in my email only a link to order online. It came at 10:02am today.

My e-mail arrived the same time. I have submitted an order on-line with probable installation Sat 23rd April. Will wait for confirmation :)

Bob	12-04-2011 11:29

Re: General TiVo Discussion Part 2

Booked online for the 26th April.

There is a telephone number right at the bottom of the e-mail in tiny letters :)

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