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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Upgrade from 2 - 10 meg (https://www.cableforum.uk/board/showthread.php?t=33649399)

FairyFairy 28-07-2009 20:45
Re: Upgrade from 2 - 10 meg
 
:beer::beer: Thanks Jo and Mags

NOW ... what am I going to do with it!!???

I'm playing on Facebook games :dunce:

Trouble is --- its all moving too fast for my brain now.

Can I have a brain upgrade please :erm:

moaningmags 28-07-2009 20:47
Re: Upgrade from 2 - 10 meg
 
Lol sorry I can't do those :D

Ashes2049 29-07-2009 06:14
Re: Upgrade from 2 - 10 meg
 
Hi guys just to let you know Nottingham (NG8) has got the upgrade. I was downloading this morning and saw i was getting 500kb/s!

musicbravo 29-07-2009 14:25
Re: Upgrade from 2 - 10 meg
 
lightning89 could you post your modem config? Someone on here could then tell you if there is a problem if your modem has accepted the update. Some modems are refusing the new config files. My dad's surfboard did this. If this is the case faults are really good at sorting this out.

rovert 29-07-2009 14:27
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by rovert (Post 34841706)
Thanks for this further advice VMboy. After trying further game downloads with poor results I decided to join Newsgroups and posted my problem. Like MikeyB I am now awaiting the arrival of a new 256 modem to replace my aged Ntl:Home 100. I was advised that this was up to the job when I registered but it seems there can be issues with both this and the 120.

Thanks again.

Installed my Ambit 256 this morning and this is result:

https://www.cableforum.co.uk/images/local/2009/07/6.png

Hopefully this result will be maintained

hansi 29-07-2009 16:37
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by hansi (Post 34839345)
Thank you for that. I have just rung broadband support and they confirmed that my modem can't handle 10mb's. Why didn't they tell me that yesterday when I rang them:mad: Anyway, they're sending me a new modem. Are there any particular anomalies to oook out for when setting a new modem up? And thanks to everyone for their help on this.:):)
Well, they said it would take up to five working days, it's now the fifth day and no modem. So I rang again today, and they said that the modem would be with me by 8pm this evening. When I asked how it was being sent, he said by regular post, and when I mentioned that my next delivery was tomorrow morning, he just repeeated that I would get it by 8pm this evening. How can they do that

lightning89 29-07-2009 17:17
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by musicbravo (Post 34842992)
lightning89 could you post your modem config? Someone on here could then tell you if there is a problem if your modem has accepted the update. Some modems are refusing the new config files. My dad's surfboard did this. If this is the case faults are really good at sorting this out.
Sure thing. ... How do I find the config information exactly? XD;

snowey 29-07-2009 17:35
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by hansi (Post 34843104)
Well, they said it would take up to five working days, it's now the fifth day and no modem. So I rang again today, and they said that the modem would be with me by 8pm this evening. When I asked how it was being sent, he said by regular post, and when I mentioned that my next delivery was tomorrow morning, he just repeeated that I would get it by 8pm this evening. How can they do that
Hi Hansi, it may well be delivered by independent carrier, http://www.cableforum.co.uk/board/im...ons/icon14.gif

A Dave 29-07-2009 18:29
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by hansi (Post 34843104)
Well, they said it would take up to five working days, it's now the fifth day and no modem. So I rang again today, and they said that the modem would be with me by 8pm this evening. When I asked how it was being sent, he said by regular post, and when I mentioned that my next delivery was tomorrow morning, he just repeeated that I would get it by 8pm this evening. How can they do that
When I received my new modem (a few months back) it was delivered, as I had been led to expect, by UPS. It was my understanding that VM use UPS for all deliveries of modems and, as might reasonably be expected, a signature is required.
I do not know, however, if UPS do deliveries at eight o'clock at night.

hansi 29-07-2009 19:27
Re: Upgrade from 2 - 10 meg
 
Well that's what the man from Mumbai Calling said, now I've got another ten minutes to wait.

---------- Post added at 20:27 ---------- Previous post was at 19:48 ----------

Well, as expected, it didn't turn up. So, another twenty minutes of listening to mind numbing music and they have now said they will send another one within three days. Here's hoping. Can anyone from VM speed this up for me if I pm my account number please? Im not very au fait with the newsgroups. Thank you.:)

MikeyB 29-07-2009 20:50
Re: Upgrade from 2 - 10 meg
 
New 256 modem arrived today, and here are the results:
https://www.cableforum.co.uk/images/local/2009/07/4.png

Very happy indeed.

musicbravo 29-07-2009 22:33
Re: Upgrade from 2 - 10 meg
 
lightning89 to post config follow these instruction
In your browser type 192.168.100.1 in the address bar and then click log in username: root password: root Then clck on operational config and copy and paste that info into your next post. It should look pretty much like this.

Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

lightning89 30-07-2009 02:39
Re: Upgrade from 2 - 10 meg
 
Quote:
Originally Posted by musicbravo (Post 34843502)
lightning89 to post config follow these instruction
In your browser type 192.168.100.1 in the address bar and then click log in username: root password: root Then clck on operational config and copy and paste that info into your next post. It should look pretty much like this.

Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Thank you very much! Here are the results...

Network Access : Enabled
Maximum Downstream Data Rate : 10242000 bps
Maximum Upstream Data Rate : 514000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Hope that helps!

gulf4uk 30-07-2009 10:04
Re: Upgrade from 2 - 10 meg
 
The upgrade to my service was done over the phone by India wondered at the time
whether price was for the other 10med service , just had the bill all is correct on
the upgraded service just the couple of quid price rise we were told about

Tony

musicbravo 30-07-2009 10:11
Re: Upgrade from 2 - 10 meg
 
Thank you very much! Here are the results...

Network Access : Enabled
Maximum Downstream Data Rate : 10242000 bps
Maximum Upstream Data Rate : 514000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Hope that helps!

Ok all seems to be good on that front (am ignoring software upgrade failed as i think this is insignificant. Now could you post the results from downstream and upstream pages, should look a bit like this.

Downstream Lock : Locked
Downstream Channel Id :
4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -8.8 dBmV
Downstream SNR : 35.0 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Also your network icon (next to the clock on the taskbar). Double click on it, what speed does it say you are?


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