Originally Posted by chrislee_88

Sorry if this has already been said but I hav an samsung box already installed but still only recieving internet upto 1Mb. Will I have to phone up customer service to get it upgraded, if so what information will I need?

Originally Posted by chrislee_88

Thanks Paul, i'm gonna probably wait 2 c if it gets upgraded automatically in the nxt few weeks, not really 2 much bother 4 me. Thx again 4 quick reply.

Originally Posted by redmen1892

Just spent an hour on the phone to a CS, to cut a long story short after doing a load of speed tests to confirm speeds, NTL have moved me onto a different UBR. Whilst this has made the tests go quicker the response times are still way below what I'm paying for, the supervisor said that he'll look into it, however he did caveat NTL by stating that there are migration issues and as a result some users speeds are not correct :mad: , given time they should be ok.

We'll see shall we, if they don't improve then i'll can my Cable, Broadband and Phone and take my business elsewhere. :Yikes:

Originally Posted by RUCYJ

I've just had my Pace replaced. You need to phone up to order it.

Quick exchange by the engineer who turned up as arranged, but make sure he's logged in your Postcode before he goes.

The speed upgrade should be automatic once it all comes back online, which may take a few hours, so arrange it for a non-critical day!

I had problems with my account seizing up on their mainframe, so it took several days to get me back online. The TV channels came back on the same day after I called CS up.

However, they don't tell you that you need to re-register your PC, so go through the original start up process. You'll need your PID & Password from the original letter.

CS & TS were courteous & helpful, but my problem seemed to confuse them. CS did call back as promised, so overall I'm happy with support. I assume the problems were a one-off, but be prepared.

I haven't done a specific speed test yet, but it's clearly much quicker.

Originally Posted by powerbladder5.0

Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address.

Originally Posted by powerbladder5.0

Hi all,
Just went to ntlworld web page and selected upgrade speed and hey presto I am now on 3mb instead of 1.5mb. Couldnt believe it worked after all I've read about the problems that ppl are getting. Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address. Hope this helps :)

5.0

Originally Posted by dilligaf1701

Ok I live in bedfordshire.

Is it possible for me to have just a set top box to do both my internet and TV?

Or do I need to have a cable modem and set top box as I do at the moment?

Originally Posted by paulyoung666

cant see why not :)