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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

dragon 09-03-2005 06:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Yay 2mbits here in basingstoke :D

slewis1972 09-03-2005 06:43
Re: New Speed Upgrades 8th March. (Part 3)
 
No upgrade in Addelstone yet.

Scott

Scope 09-03-2005 07:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Could somebody working for CS please drop me a PM? I am unable to log in to upgrade my speed. See previous postings in this thread.

edit: problem solved, I rang CS (option 5) and she upgraded it for me, no problem. Some CS reps will, others wont..

Neil 09-03-2005 07:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Scope
Could somebody working for CS please drop me a PM? I am unable to log in to upgrade my speed. See previous postings in this thread.
You need to ring 0800 052 2000.

etccarmageddon 09-03-2005 07:17
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by BackToMine
I'm in Blackburn and still on 750Kbit (ex-C&W Silver STB)

Do I have to call up to get upgraded to 2Mbit or will they do it eventually without my intervention?
There will be a global update sent down automatically - I think I read someone here suggesting it will happen friday.

Gazzzz 09-03-2005 07:50
Re: New Speed Upgrades 8th March. (Part 3)
 
I forgot my password (duh!) so I called CS this morning (no wait!) and asked for my password and also asked if they could upgrade my speed now. I was advised this wasn't possible and I would have to wait.

Anyway, I had my password now and went from 1.5 to 3mbps via the website in about 30 seconds :)

scrotnig 09-03-2005 07:52
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Stop It
Note, on that FAQ, it shows a lionk to how the 3GB cap works on the 1Mb, implying how if its exeeded you have the option of moving tier or paying for the bandwidth, but for the 2+3 meg it has a generic useage guideline of a gig a day, but doesnt state any consequnces of exeeding them, does this mean we're to see a continuation of the soft caps for 2/3Meg?
That's already been established, at least for the forseeable future.

I am in possession of a leaflet with the new speeds on it, for customers, and it clearly states NO CHANGE in big letters for the 2mb and 3mb services.

If I remember I'll bring it home and scan it in since it's already being distributed in public.

LostintheNW 09-03-2005 07:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Back To Mine call cs and tell them you have tried to upgrade online but it wont detect your modem, they will do it there and then for you as thats what I did and I got my 3meg upgrade...make sure you have your PID number though as you need to reregister the STB again

Scope 09-03-2005 08:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You need to ring 0800 052 2000.
Done that, twice, they are unable to help. Thought maybe somebody from this forum would be more helpful/capable.

edit: problem solved, I rang CS (option 5) and she upgraded it for me, no problem. Some CS reps will, others wont..

punky 09-03-2005 08:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Scope
Done that, twice, they are unable to help. Thought maybe somebody from this forum would be more helpful/capable.
:Yikes:

Tragedy 09-03-2005 08:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Upgraded through the website,750k now on 2MB@230+kbs:nworthy: :nworthy: :nworthy: nice one NTL.

th'engineer 09-03-2005 08:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Still on 750K any Bromley STBs been upgraded yet

OldGeezer 09-03-2005 08:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Got my STB upgraded to 2Mb after a painless call to CS (option 5).
Re-registration of PC required.

Millay 09-03-2005 08:10
Re: New Speed Upgrades 8th March. (Part 3)
 
Quick call to CS, and i am now zipping along at 3mbps YAY

Hurrah to helpful CS....

scrotnig 09-03-2005 08:11
Re: New Speed Upgrades 8th March. (Part 3)
 
I do think ntl should bottle some of this thread and keep it on a shelf in the office for use in the future.


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