Cable Forum - TiVo General TiVo Discussion Part 2

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - TiVo : General TiVo Discussion Part 2 (https://www.cableforum.uk/board/showthread.php?t=33676466)

HDFootyMan

11-04-2011 23:07

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Digital Fanatic (Post 35210063)

Obviously I don't get the emails for this, but some are going to be able to order online.

Is that what you got? If so there may not be an order code?

This was placed on another forum from an email:

Quote:

Coming 16th May, our 500GB Tivo box. Exclusively for existing customers

Tivo 500GB box
Storage for around 250 hours of standard TV
Â£49.95 for box activation
Â£3 additional monthly fee on TV XL
Â£40 installation fee applies

Prices correct as at 04/11

Sorry, late to the Email-Dispatch party but...that quote implies that the 500Gb version is available to existing customers only.

:confused:

muppetman11

11-04-2011 23:09

Re: General TiVo Discussion Part 2

I've pm'd it for you mikcoles

VirginMediaPhil

11-04-2011 23:12

Re: General TiVo Discussion Part 2

Ugh. Didn't get the email today. Haven't gotten anything like the 1000 lucky ones with the remote, or the raffle, bleh. Had a carp day today too. You see, I had to eat only carp fish for dinner. It was bleh.

HDFootyMan

11-04-2011 23:13

Re: General TiVo Discussion Part 2

So, with everyone phoning and making install bookings before getting the email.....will there be any April installation slots left for us patient people? :erm:

And why are VM accepting these booking requests over the phone? If that's the case, they might as well said 'phone this number now to book your installation!' :confused:

Hugh	11-04-2011 23:15

Re: General TiVo Discussion Part 2

Probably not - but then again, it's a TiVo, not a major organ transplant; we'll live....:D

devilincarnate

11-04-2011 23:18

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Hugh (Post 35210784)

Probably not - but then again, it's a TiVo, not a major organ transplant; we'll live....:D

My TIVO is my heart so I am not sure that i will live:erm:

HDFootyMan

11-04-2011 23:19

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Hugh (Post 35210784)

Probably not - but then again, it's a TiVo, not a major organ transplant; we'll live....:D

Been waiting for that new organ for 4 months now you know! ;)

My body suffers from Pre-HD Withdraw and is only able to deal with 20 hours of HD at any one time. I need this organ NOW or I'm complaining to the NHS, and then Virgin. ;)

carlwaring

11-04-2011 23:20

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by HDFootyMan (Post 35210771)

Sorry, late to the Email-Dispatch party but...that quote implies that the 500Gb version is available to existing customers only.

Which, afaik, is correct.

johnl13

11-04-2011 23:24

Re: General TiVo Discussion Part 2

still no email,waited all day while others have been phoning 0800 4082159 and getting tivo installed.might as well try myself tomorrow.

spiderplant

11-04-2011 23:28

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by HDFootyMan (Post 35210771)

Sorry, late to the Email-Dispatch party but...that quote implies that the 500Gb version is available to existing customers only.

Yes, that's correct. It will be made available to new customers later.

toady

11-04-2011 23:35

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by johnl13 (Post 35210802)

still no email,waited all day while others have been phoning 0800 4082159 and getting tivo installed.might as well try myself tomorrow.

I thought VM were sending emails out based on package i.e VIP users first :erm:

johnl13

11-04-2011 23:42

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by toady (Post 35210811)

I thought VM were sending emails out based on package i.e VIP users first :erm:

yes so did i.But others have been phoning and getting installed without getting an email first.Another Virgin Media cock up.So may as well join them and phone tomorrow.

G4DDS

11-04-2011 23:52

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by G4DDS (Post 35210759)

What time are the sales team there till?

I rang a couple of hours ago but for some reason the note on the account that gives me authorisation to make changes has been removed (I am not the account holder but the direct debit for the bills is my bank account hence I have control) and the "very nice lady" I spoke to could not authorise it without speakiong to the account holder.

Account holder expected back in the next 10 minutes!

Don't worry - spoke to the sales team half an hour ago.

Have upgraded to VIP50 and TiVo - install is happening on Saturday afternoon (in 5 days times). Must say I was mighty impressed by the install date and another "very nice lady" who was very clear and concise.

She also added a note to the account authorising myself (as well as the actual account holder) to make changes.

EssDee

12-04-2011 00:40

Re: General TiVo Discussion Part 2

Ordered around lunchtime today and was told I would be called regarding an install date.

Surprise, surprise........still waiting.........

Digital Fanatic

12-04-2011 00:40

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by johnl13 (Post 35210815)

yes so did i.But others have been phoning and getting installed without getting an email first.Another Virgin Media cock up.So may as well join them and phone tomorrow.

Not really, more like people being chancers and blagging their way and queue jumping.

Thanks to forums though, they are now aware of the methods used and there shouldn't be any more queue jumping. ;)

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